Drain Doctor

It went very well. They came in and solved the problem. Scheduling was good.

Should probably not have Tarrant county listed as a service area.

They have an answering service that is available 24 hours, but the main office does all scheduling, so we had to spend the night in a hotel while we waited to have access to water. (That was the only confusing part...the answering service said, "Someone will call you shortly". No indication that it would be the next morning.) Once the office opened and called me back, a tech was here in less than 90 minutes and we were good to go in less than 15 minutes!

Finished 10 minutes and arrived promptly.

They did a great job unclogging sewer drains in our house.

Excellent service. Technician was very knowledgeable of the problem. Did a great job.

They did what they said they would do. They didn't throw extra in. They got the job done.

These Drain Doctor people are highly specialized: They open clogged drains, and that is all. When you call for a technician to come out, they take you in their queue and promise to call back with an available technician within four hours. They called back in about one hour and said that their truck was on its way. The truck arrived within fifteen minutes and the tech checked the drain, got his power snake and went to work. Within a few minutes he was through the clog and started ten minutes of flushing to ensure that it was clear. I used a $10 coupon from Angie's List and paid the balance by credit card.

called them at 9am, said would be 1 to 1 1/2 hours. Dispatch called me back about 9:20 and said they had a service man free. He was here by 9:45 and drain cleared by 10:15. Service man was very clean, presentable, professional, and courteous. I will use again and would recommend to others.

DrainDoctor routes drains quickly and cheaply. Don't expect them to fix anything else, or provide preventative services -- not even look at a leaky faucet. They responded quickly, got the job done quickly, and billed me much less than the last router service I used. Wear a thick skin -- our plumber had a sense of humor that wouldn't amuse your Human Resources representative.

Able to give price quote over the phone. Arrived in about an hour after the call. Cleared drain quickly and it has worked well since then.

They were very professional, came out the same day and kept me informed as to when to expect the service rep to arrive. The rep that came out was very friendly and helpful. I was very pleased and can highly recommend this company.

Unstopped drain from house to city connection.

Unclogged drains on multiple occasions. Also was honest with me when work did not need to be done.

The Drain Doctor worked us into their booked schedule on a Sunday. They called 30 minutes before they came. Ramon was very friendly, knowledgeable and professional. We had a clogged tub, shower and toilet. He had the drain snaked and the problem resolved in about 30 minutes. He cleaned up the bathroom after he was done! I couldn't even tell he had been in there. The price was lower than we anticipated for a weekend call. I highly recommend this company.

On a Sunday the business called us right back- they notified us when the employee was on the way. He was efficient and polite- knew his stuff and got it done fast and effectively.

They called 30-40 minutes prior to heading to my house. Ramon arrived and cleaned the drain as promised. He also checked and tightend all fittings as I had just replaced the garbage disposal the night before. He noticed a small leak in the seal around the base of the left had basin that we don't use too much, but it explained random water showing up in the cabinet. Job well done for a second time. I'd use them again. Both times they were there within the same day of calling and performed the work needed to, and then some in this case.

Discovered a clogged kitchen sink drain on a Saturday morning. As my otherwise excellent, regular plumber does not provide weekend service, I researched drain cleaning services here on AL. Drain Doctor had excellent reviews here and provides service 7 days a week, so I called them first. Answering service was very prompt in answering my call. They dispatched a crew of 2 (Eddie (30-yr experience) & Daniel (Apprentice)) about 3 hours later. (The more senior member of the team emitted a very strong, unpleasant odor (including stale tobacco and body odor and dirty uniform).) They determined that the blockage was in the kitchen sink drain itself, not farther down the line. They proceeded to clear the drain from the inside -- it went immediately downhill from here. As soon as Eddie attempted to open the P trap, he broke the pipe with his wrench, causing a large leak. He then decided he would have to replace the entire P trap. With the old trap removed, they snaked the drain -- it didn't look clear to me, but there was no way to test it at this point. An hour and a large mess later, he claimed to have properly completed the P trap replacement. They "tested" the repair by running the faucet for a few seconds in both bowls of the the double sink. They asserted that this was sufficient, although I now know that this was not the case. They cleaned up some of their mess (but not all, especially all the leaves and debris they tracked from outside the house through my dining room and kitchen). I paid them & confirmed the (lousy) 30-day warranty. I left the cabinet under the sink open overnight to air out & dry out, as they had left a lot of moisture there. I next used the sink the following morning. I immediately noticed a large leak where sections of the pipes are joined by a fitting. This was less than 24 hours after their service. So, I called their answering service at 0815h & was informed that the personnel would be paged & dispatched ASAP. 4 hours later, they had not contacted me. So, I called them back. This time, a different operator told me that calls that day (Sunday) would not be returned until Monday, despite their clear assertions in all their materials & website that they work 7 days a week. When I explained that they needed to come out that day (Sunday) to fix work that had performed incorrectly, I was met with a total stone wall. The operator refused to provide contact information for the company owner or anyone else. So, I was left with a leaking repair, unable to use my kitchen sink, and an utter lack of response from the company. In retrospect, I can only surmise that they were indeed open and working on Sunday, but that they were refusing to return my call. That day (Sunday) I hired a licensed plumber recommended by my regular plumber. They dispatched someone who was prompt, courteous, clean and efficient. He immediately identified the leak, both by running water AND by filling the sinks with water before draining. The latter is the standard, important test that Eddie had neglected to perform!!!! If, as claimed, Eddie has been cleaning drains for 30 years, he ought to have known and used the proper procedure for testing the P trap reconstruction. The new plumber disassembled and reassembled the pipe sections/fittings, with the use of pipe sealant. He tested the repair multiple times, from both sink basins, both with running water AND with a full sink of water. He cleaned up completely. This repair cost me another $99. The next morning (Monday), I received a call from "Elizabeth" at Drain Doctor, offering to send someone out to fix the job. I told her I had already completed the repair with another contractor and asked instead to speak with the company owner, Charles Sarao. This was the worst part of the experience. Rather than apologizing, he was defensive, rude & argumentative, even when I informed him that another contractor had confirmed the problem with Eddie's work & had competently fixed it. In retrospect, I will give Eddie the benefit of the doubt that he did not "Super Size my fries" by intentionally breaking the kitchen pipe (although I have my suspicions about that). However, he performed shoddy work & failed to test that work (and was very messy). When the repairs leaked, I was met with a stone wall when I tried to get someone back out promptly to fix it. Accidents happen (if, in fact, breaking the pipe REALLY was an accident). However the utter lack of courteous, prompt response to a problem created by the contractor is inexcusable and unacceptable. The ONLY reason that this review is not a TOTAL F, across the board, is that Drain Doctor did return my check. However, it should be noted that refunding my payment is NOT a substitute for competent work, or for accountability and customer service. AWFUL EXPERIENCE!

Jose came to the house exactly when they promised. He was very professional and knew exactly what needed to be done when I explained the problems. He cleaned the outside sewer line and that solved the backup we had been having in the house. He recommended we get another company with a camera to do a leak test because there was either a leak or a broken line somewhere along the sewer line. They did not have the camera technology.

Jose was thorough, efficient, and professional. He explained what caused our problems and how to prevent problems in the future. He was neat and considerate about floors, doors, gates, etc. thanks, Jose!

I called Drain DR around 8:30a and explained the issue I was having with my exterior drain line running down beside my house and pool. I was told what it would cost up front and that someone would call 30 minutes prior to the tech arriving. I was called around 9:30a and told the tech was on his way and would be there within 30 minutes. Jose arrived at 10a and went straight to work. He cleared out part of the line and explained the lined seemed to be broken. After several more attempts to clear the line he was able to and once the line was flushed out, showed me the broken pieces of pipe and then helped to located it up in the yard. He wrapped up and confirmed the line was flowing for now (which is a relief given the severe storms expected tonight and tomorrow) and was completed around 10:30a. Overall a GREAT experience and I will use them again in the future if the need arises. THANK YOU!

Went well but may have to call them again because the toilet was briefly Clogged yesterday. I used the plunger only once and it Cleared it but unsure how long it will last

Employee was punctual & had my drain cleaned out in no time. Sunday service was great. I got stiffed by some Craig's List poster all day on Saturday and hung up on by some rude plumber's answering service that I found on Yahoo. So I signed up for Angie's List that night & so far so good.

We called at 5pm on a Sunday..was told someone would call us back before 530p. No one returned our call so we called back at 7pm and was told that we would get a call back on Monday and asked for our phone #. We gave them a home number and cell number and asked to please call cell number as we would be at work. They called our home phone twice on Monday morning so had to call them back and finally got to speak with someone who told us repair person would give us a 30 -45 minute advance call when he was on his way. That all was a little messy but once Eddie got here he did a wonderful job... he explained everything to me and was super quick in his repair. Would definitely recommend them.

Nicest lady set it up over the phone. Got Jose out here the next day. Jose was great, right to work. He was about and hour and a half later than I expected but got a courtesy call telling me he was running behind on another job and then another call saying he was on his way. He cleared the clog and went above and beyond by actually putting a device on the end of the auger to clear more debris. Job done well. Got a follow up call to see if everything is good. It hasn't rained to see if it is working perfectly but I am confident they would follow up if needed.