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Drain Doctor

Drain Cleaning, Plumbing, Sewer Cleaning,

About us

The Drain Doctor professionals are experts at sewer and drain cleaning. Since we first opened our doors to serve the Metroplex back in 1973, we have provided drain service only. As a result, Drain Doctor is the Dallas Plumbing industry leader with clean equipment and the most thoroughly trained, courteous service technicians, and the most professional and efficient office staff.

Business highlights

51 years of trusted experience

Services we offer

Dallas Drain Cleaning Contractor, Drain Cleaning, Sewer Cleaning, Drain Stoppage, Tub Drain Cleaning, Toilet Drain Cleaning, Residential Drain Cleaning, Commercial Drain Cleaning, Industrial Drain Cleaning

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

$10



Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

4.9410 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
92%
4
4%
3
0%
2
2%
1
2%


Rating CategoryRating out of 5
quality
4.9
value
4.7
professionalism
4.9
responsiveness
4.9
punctuality
4.9
Showing 76-100 of 410 reviews

John C.
10/2014
5.0
plumbing, sewer cleaning
  + 0 more
It went very well. They came in and solved the problem. Scheduling was good.
Description of Work: They removed tree roots out of the sewer line.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$120

John D.
10/2014
2.0
plumbing, drain cleaning
  + 0 more
Should probably not have Tarrant county listed as a service area.
Description of Work: Had a clogged drain and asked if anyone could come. Dispatcher said they rarely go to Fort Worth and mainly work in Dallas
Rating CategoryRating out of 5

Brian S.
09/2014
5.0
plumbing, sewer cleaning, drain cleaning
  + 1 more
They have an answering service that is available 24 hours, but the main office does all scheduling, so we had to spend the night in a hotel while we waited to have access to water. (That was the only confusing part...the answering service said, "Someone will call you shortly". No indication that it would be the next morning.) Once the office opened and called me back, a tech was here in less than 90 minutes and we were good to go in less than 15 minutes!
Description of Work: Snaked sewer pipe to street to clear blockage/sewage backflow into my showers and tubs. Verified that it was not tree roots in the line and guarantees the work for 30 days.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$129.5

Vivian H.
09/2014
5.0
plumbing, drain cleaning
  + 0 more
Finished 10 minutes and arrived promptly.
Description of Work: Sink Dishwasher and washer not draining

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Lewis W.
07/2014
5.0
plumbing, sewer cleaning, drain cleaning
  + 1 more
They did a great job unclogging sewer drains in our house.
Description of Work: Unclogged drains.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Dorothy F.
07/2014
5.0
drain cleaning
  + -1 more
Excellent service. Technician was very knowledgeable of the problem. Did a great job.
Description of Work: Cleaned drain

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$160

Robert G.
07/2014
4.0
drain cleaning
  + -1 more
They did what they said they would do. They didn't throw extra in. They got the job done.
Description of Work: Drain Doctor came out and successfully got out the clogged out of there.

Rating CategoryRating out of 5
quality
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Henry P.
06/2014
5.0
plumbing, sewer cleaning, drain cleaning
  + 1 more
These Drain Doctor people are highly specialized: They open clogged drains, and that is all. When you call for a technician to come out, they take you in their queue and promise to call back with an available technician within four hours. They called back in about one hour and said that their truck was on its way. The truck arrived within fifteen minutes and the tech checked the drain, got his power snake and went to work. Within a few minutes he was through the clog and started ten minutes of flushing to ensure that it was clear. I used a $10 coupon from Angie's List and paid the balance by credit card.
Description of Work: Ran snake through sewer line from outside wall adjacent to kitchen. Took about 30 minutes to restore normal drain flow.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$124

Roy B.
06/2014
5.0
drain cleaning
  + -1 more
called them at 9am, said would be 1 to 1 1/2 hours. Dispatch called me back about 9:20 and said they had a service man free. He was here by 9:45 and drain cleared by 10:15. Service man was very clean, presentable, professional, and courteous. I will use again and would recommend to others.
Description of Work: Cleared kitchen drain

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Jonathan B.
05/2014
5.0
plumbing, drain cleaning
  + 0 more
DrainDoctor routes drains quickly and cheaply. Don't expect them to fix anything else, or provide preventative services -- not even look at a leaky faucet. They responded quickly, got the job done quickly, and billed me much less than the last router service I used. Wear a thick skin -- our plumber had a sense of humor that wouldn't amuse your Human Resources representative.
Description of Work: Routed cleanout.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
3.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$124

Dennis A.
03/2014
5.0
plumbing, drain cleaning
  + 0 more
Able to give price quote over the phone. Arrived in about an hour after the call. Cleared drain quickly and it has worked well since then.
Description of Work: Cleared drain

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$115

Louis M.
03/2014
5.0
plumbing, drain cleaning
  + 0 more
They were very professional, came out the same day and kept me informed as to when to expect the service rep to arrive. The rep that came out was very friendly and helpful. I was very pleased and can highly recommend this company.
Description of Work: Unplugged a lawn drain and cleared the line all the way to the curb

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$139.5

Larry W.
01/2014
5.0
plumbing
  + -1 more
Unstopped drain from house to city connection.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Julie C.
01/2014
5.0
drain cleaning
  + -1 more
Unclogged drains on multiple occasions. Also was honest with me when work did not need to be done.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Marie W.
01/2014
5.0
plumbing, drain cleaning
  + 0 more
The Drain Doctor worked us into their booked schedule on a Sunday. They called 30 minutes before they came. Ramon was very friendly, knowledgeable and professional. We had a clogged tub, shower and toilet. He had the drain snaked and the problem resolved in about 30 minutes. He cleaned up the bathroom after he was done! I couldn't even tell he had been in there. The price was lower than we anticipated for a weekend call. I highly recommend this company.
Description of Work: We had a clogged tub, shower and toilet. Ramon snaked the drain and resolved the problem.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$185

Brook B.
12/2013
5.0
sewer cleaning, drain cleaning
  + 0 more
On a Sunday the business called us right back- they notified us when the employee was on the way. He was efficient and polite- knew his stuff and got it done fast and effectively.
Description of Work: Unblocked drain to sewer, fixed clogged drain in house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$230

Michael R.
12/2013
5.0
drain cleaning
  + -1 more
They called 30-40 minutes prior to heading to my house. Ramon arrived and cleaned the drain as promised. He also checked and tightend all fittings as I had just replaced the garbage disposal the night before. He noticed a small leak in the seal around the base of the left had basin that we don't use too much, but it explained random water showing up in the cabinet. Job well done for a second time. I'd use them again. Both times they were there within the same day of calling and performed the work needed to, and then some in this case.
Description of Work: Clear a stopped drain in the kitchen.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$124.5

R M.
11/2013
2.0
drain cleaning
  + -1 more
Discovered a clogged kitchen sink drain on a Saturday morning. As my otherwise excellent, regular plumber does not provide weekend service, I researched drain cleaning services here on AL. Drain Doctor had excellent reviews here and provides service 7 days a week, so I called them first. Answering service was very prompt in answering my call. They dispatched a crew of 2 (Eddie (30-yr experience) & Daniel (Apprentice)) about 3 hours later. (The more senior member of the team emitted a very strong, unpleasant odor (including stale tobacco and body odor and dirty uniform).) They determined that the blockage was in the kitchen sink drain itself, not farther down the line. They proceeded to clear the drain from the inside -- it went immediately downhill from here. As soon as Eddie attempted to open the P trap, he broke the pipe with his wrench, causing a large leak. He then decided he would have to replace the entire P trap. With the old trap removed, they snaked the drain -- it didn't look clear to me, but there was no way to test it at this point. An hour and a large mess later, he claimed to have properly completed the P trap replacement. They "tested" the repair by running the faucet for a few seconds in both bowls of the the double sink. They asserted that this was sufficient, although I now know that this was not the case. They cleaned up some of their mess (but not all, especially all the leaves and debris they tracked from outside the house through my dining room and kitchen). I paid them & confirmed the (lousy) 30-day warranty. I left the cabinet under the sink open overnight to air out & dry out, as they had left a lot of moisture there. I next used the sink the following morning. I immediately noticed a large leak where sections of the pipes are joined by a fitting. This was less than 24 hours after their service. So, I called their answering service at 0815h & was informed that the personnel would be paged & dispatched ASAP. 4 hours later, they had not contacted me. So, I called them back. This time, a different operator told me that calls that day (Sunday) would not be returned until Monday, despite their clear assertions in all their materials & website that they work 7 days a week. When I explained that they needed to come out that day (Sunday) to fix work that had performed incorrectly, I was met with a total stone wall. The operator refused to provide contact information for the company owner or anyone else. So, I was left with a leaking repair, unable to use my kitchen sink, and an utter lack of response from the company. In retrospect, I can only surmise that they were indeed open and working on Sunday, but that they were refusing to return my call. That day (Sunday) I hired a licensed plumber recommended by my regular plumber. They dispatched someone who was prompt, courteous, clean and efficient. He immediately identified the leak, both by running water AND by filling the sinks with water before draining. The latter is the standard, important test that Eddie had neglected to perform!!!! If, as claimed, Eddie has been cleaning drains for 30 years, he ought to have known and used the proper procedure for testing the P trap reconstruction. The new plumber disassembled and reassembled the pipe sections/fittings, with the use of pipe sealant. He tested the repair multiple times, from both sink basins, both with running water AND with a full sink of water. He cleaned up completely. This repair cost me another $99. The next morning (Monday), I received a call from "Elizabeth" at Drain Doctor, offering to send someone out to fix the job. I told her I had already completed the repair with another contractor and asked instead to speak with the company owner, Charles Sarao. This was the worst part of the experience. Rather than apologizing, he was defensive, rude & argumentative, even when I informed him that another contractor had confirmed the problem with Eddie's work & had competently fixed it. In retrospect, I will give Eddie the benefit of the doubt that he did not "Super Size my fries" by intentionally breaking the kitchen pipe (although I have my suspicions about that). However, he performed shoddy work & failed to test that work (and was very messy). When the repairs leaked, I was met with a stone wall when I tried to get someone back out promptly to fix it. Accidents happen (if, in fact, breaking the pipe REALLY was an accident). However the utter lack of courteous, prompt response to a problem created by the contractor is inexcusable and unacceptable. The ONLY reason that this review is not a TOTAL F, across the board, is that Drain Doctor did return my check. However, it should be noted that refunding my payment is NOT a substitute for competent work, or for accountability and customer service. AWFUL EXPERIENCE!
Description of Work: Cleaned kitchen drain via interior P trap. Broke the pipes in the process. Improperly replaced broken pipe sections/P trap. Improperly tested the replacement. Refused to respond when contacted less than 24 hours later because of large leak.

Rating CategoryRating out of 5
quality
1.0
value
2.0
professionalism
1.0
responsiveness
1.0
punctuality
2.0

$179

Julie L.
11/2013
5.0
sewer cleaning, drain cleaning
  + 0 more
Jose came to the house exactly when they promised. He was very professional and knew exactly what needed to be done when I explained the problems. He cleaned the outside sewer line and that solved the backup we had been having in the house. He recommended we get another company with a camera to do a leak test because there was either a leak or a broken line somewhere along the sewer line. They did not have the camera technology.
Description of Work: Cleaned obstruction in sewer line

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$140

monica H.
11/2013
5.0
drain cleaning
  + -1 more
Jose was thorough, efficient, and professional. He explained what caused our problems and how to prevent problems in the future. He was neat and considerate about floors, doors, gates, etc. thanks, Jose!
Description of Work: Checked all drains in home. Cleared all sluggish drains

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$230

Daniel K.
10/2013
5.0
drain cleaning
  + -1 more
I called Drain DR around 8:30a and explained the issue I was having with my exterior drain line running down beside my house and pool. I was told what it would cost up front and that someone would call 30 minutes prior to the tech arriving. I was called around 9:30a and told the tech was on his way and would be there within 30 minutes. Jose arrived at 10a and went straight to work. He cleared out part of the line and explained the lined seemed to be broken. After several more attempts to clear the line he was able to and once the line was flushed out, showed me the broken pieces of pipe and then helped to located it up in the yard. He wrapped up and confirmed the line was flowing for now (which is a relief given the severe storms expected tonight and tomorrow) and was completed around 10:30a. Overall a GREAT experience and I will use them again in the future if the need arises. THANK YOU!
Description of Work: Exterior Landscape drain pipe was stopped up. Jose from Drain DR, cleared the existing line and helped to determine that the line was broken and advised on how it could be fixed. Very professional and knowledgeable. I will use again and recommend.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$130

donald S.
10/2013
5.0
sewer cleaning, drain cleaning
  + 0 more
Went well but may have to call them again because the toilet was briefly Clogged yesterday. I used the plunger only once and it Cleared it but unsure how long it will last
Description of Work: Unclogged drain lines from the roof vent

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$164.5

David R.
10/2013
5.0
plumbing, sewer cleaning, drain cleaning
  + 1 more
Employee was punctual & had my drain cleaned out in no time. Sunday service was great. I got stiffed by some Craig's List poster all day on Saturday and hung up on by some rude plumber's answering service that I found on Yahoo. So I signed up for Angie's List that night & so far so good.
Description of Work: Opened my sewer outake clogged by roots.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$135

Carol S.
09/2013
5.0
drain cleaning
  + -1 more
We called at 5pm on a Sunday..was told someone would call us back before 530p. No one returned our call so we called back at 7pm and was told that we would get a call back on Monday and asked for our phone #. We gave them a home number and cell number and asked to please call cell number as we would be at work. They called our home phone twice on Monday morning so had to call them back and finally got to speak with someone who told us repair person would give us a 30 -45 minute advance call when he was on his way. That all was a little messy but once Eddie got here he did a wonderful job... he explained everything to me and was super quick in his repair. Would definitely recommend them.
Description of Work: unclog toilet...overflowing toilet...cleaned out drainage pipes

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$120

Jason H.
09/2013
5.0
drain pipe, drain cleaning
  + 0 more
Nicest lady set it up over the phone. Got Jose out here the next day. Jose was great, right to work. He was about and hour and a half later than I expected but got a courtesy call telling me he was running behind on another job and then another call saying he was on his way. He cleared the clog and went above and beyond by actually putting a device on the end of the auger to clear more debris. Job done well. Got a follow up call to see if everything is good. It hasn't rained to see if it is working perfectly but I am confident they would follow up if needed.
Description of Work: Unclogged exterior storm drain that was clogged by years worth of dirt and roots

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$109

Contact information

unknown, Dallas, TX 75220

http://www.draindoctor.org

Service hours

Sunday:
7:00 AM - 5:00 PM
Monday:
7:00 AM - 7:00 PM
Tuesday:
7:00 AM - 7:00 PM
Wednesday:
7:00 AM - 7:00 PM
Thursday:
7:00 AM - 7:00 PM
Friday:
7:00 AM - 7:00 PM
Saturday:
7:00 AM - 5:00 PM

Licensing

Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Drain Cleaning,
Plumbing,
Sewer Cleaning,
Drain Pipe Installation

FAQ

Drain Doctor is currently rated 4.9 overall out of 5.

Sunday: 7:00 AM - 5:00 PM

Monday: 7:00 AM - 7:00 PM

Tuesday: 7:00 AM - 7:00 PM

Wednesday: 7:00 AM - 7:00 PM

Thursday: 7:00 AM - 7:00 PM

Friday: 7:00 AM - 7:00 PM

Saturday: 7:00 AM - 5:00 PM

Drain Doctor accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Drain Doctor offers free project estimates.
No, Drain Doctor does not offer eco-friendly accreditations.
No, Drain Doctor does not offer a senior discount.
No, Drain Doctor does not offer emergency services.
Yes, Drain Doctor offers warranties.
Drain Doctor offers the following services: Dallas Drain Cleaning Contractor, Drain Cleaning, Sewer Cleaning, Drain Stoppage, Tub Drain Cleaning, Toilet Drain Cleaning, Residential Drain Cleaning, Commercial Drain Cleaning, Industrial Drain Cleaning

Contact information

unknown, Dallas, TX 75220

http://www.draindoctor.org

Service hours

Sunday:
7:00 AM - 5:00 PM
Monday:
7:00 AM - 7:00 PM
Tuesday:
7:00 AM - 7:00 PM
Wednesday:
7:00 AM - 7:00 PM
Thursday:
7:00 AM - 7:00 PM
Friday:
7:00 AM - 7:00 PM
Saturday:
7:00 AM - 5:00 PM