Drain Doctor

Arrived at our house two hours after we called, fixed the clogged drain and were done in 20 minutes. Charged the same rates I got with any other plumber......Perfect. I would recommend these guys to anyone with a drain problem.

Absolutely fantastic and very reasonably priced. They were out within two hours of my call and had everything cleared out with in 30 minutes. My tech was very personable and polite. Would absolutely recommend and use again!

Very satisfied with service. Service provided within an hour of my call. This company only cleans clogged drains; no plumbing services, such as repairing a leaky faucet. But, company's charge for service was less than I previously paid to a full service plumber.

Ramon did a great job. He was at our house not long after we called and solved our drainage problem.

Had a great experience with Ramon from the Drain Doctor. I called this morning to schedule an appointment they were able to come out within the hour. He was professional and efficient and I would definitely call them next time we have any issues with a clogged drain!

I had called them twice before my third call. The first two times does not work out because someone has to be there then I have to reschedule, the second time is because the weekend additional cost (which they did not state on the web site) so I decided to do in the week day. Now I am ready to book an appointment for today, I was told I had called twice did not do a business and they are very very busy and have to call me back, maybe tomorrow. We were never able to make an appointment and no tech is dispatched, did not waste time except the only two phone calls. I do not think they are very professional for the customer services.

We called to make an appointment early in the AM and because we had to take the kids to school, arranged for the technician to come in the afternoon. They showed up on time and had the problem fixed in less than an hour. Very clean, professional and affordable. We're pleased.

I called based on Angie's List reviews, described the problem, and they said they would be out within an hour. They arrived in 45 minutes. The serviceman explored all drains in the bathroom, and found that they were all clear except the toilet, which was slow to drain. He snaked the toilet line, and it drains perfectly and quickly now. I will update this if there are any recurring issues in the next couple of days, but I think they found the problem and fixed it. The service charge was $89.50, and I got a $10 discount for Angie's List. I am very happy with their responsiveness and ability to diagnose the problem. I like knowing there is a plumber that responds so quickly, should I have an emergency.

The service technician was dispatched within two hours of contacting this company. Same day service! He performed the service in a professional manner and was a pleasure to deal with. He even adjusted my problematic flapper valve chain for me. Works like new. He finished the job, cleaned the area and was on his way in less than an hour. I highly recommend this company.

After explaining to Jose, the Drain Doctor plumber, my diagnosis of the sewer line stoppage, he promptly snaked out the line and demonstrated to my satisfaction that the line was now clear. He knocked ten dollars off the initial quoted price for my proper diagnosis. Great job!

called on Thursday, scheduled first thing Friday morning. Confirmed, arrived, ALL work completed by around 9 am! Ramone was great

I called Drain Doctor late Friday afternoon, because we had a totally clogged bathroom sink drain. The scheduler said they could have someone there early Saturday and that I would get a call to tell me when the technician was on his way. Sure enough, I got a call about 730am Saturday that a tech would be there in 30-40 minutes. Yulien arrived shortly after 8 am. He was professional and had the drain cleared in about 15 minutes. He told me where the clog was and what had clogged it. He cleaned up the area very well and was very efficient.

I called the Drain Dr. at 7:30 this morning. They had someone here by 9:30, and the drain was unclogged and working great by 10:30 am. I was glad to find a plumber that specializes in this and could respond so quickly. Great job. Will use them again.

Called when they were on the way. Took care of the problem easily. Efficient, professional.

I called Drain Doctor on 4/20/2015 to request a service call, and explained to the receptionist that my kitchen sink drain was leaking. She set up an appointment for 4/22/2015 at 3 PM. The plumber showed up at 4:30 and when I showed him the leak, he told me he could not fix it because I needed a plumber, and I should have been told that when I placed the call. I told him that when I scheduled the call, I explained that my kitchen sink drain was leaking, but he just said I owed him $59.50 for the service call. I learned a while back from an unpleasant experience with Frymire that you don't argue with plumbers, so I gave him my credit card. I contacted the owner the next day to request a refund, but he refused, quite nastily.

I had (and still have) a slow leak from the kitchen sink drain. I called Drain Doctor to schedule a service call and have it repaired, and in doing so I throughly explained the nature of the problem to the lady who scheduled the call. Two days later, a plumber showed up about 2 hours after the scheduled appointment time. I showed him the kitchen sink and pointed out the leak. He told me that the leak was due to the fitting between the bottom of the sink and the drain pipe. He then told me that could not repair it because it was a plumbing problem and not a drain problem; he further explained that he was only able to repair drain problems and could not work on plumbing problems. He then told me that I was responsible for a $60.00 service call charge. I objected since the woman who scheduled the service said nothing about the difference between a DRAIN problem and a PLUMBING problem. She should have told me that I had a PLUMBING problem and not a DRAIN problem. He called his office, but instead of trying to clear up the misunderstanding, he asked for a clearance to charge my credit card. THIS IS INEXCUSABLE AND IS THE REASON I JOINED ANGIE'S LIST YEARS AGO!!

Call and appointment service was prompt. Tech showed up promptly. He worked quickly to resolve my issue. Two other providers had not been able to unclog the main toilet drain line. The guy worked hard to get his power snake tool through the blockage. (It was debris from the flooring contractors, i.e. mortar/thin set)

They quickly and professionally fixed a kitchen clog via an outside cleanout.

There price was a third of what I was quoted by others. He knew exactly what he was doing. He came out withing 2 hours. He was pleasant, fast, thorough, cleaned up after himself, and very professional.

He was very friendly and after some conversation encouraged me to wait inside since it was very cold on this day. When he finally had success he used sign language to have me run water to confirm the drain was clear. The fellow also advised me that there was probably a break in my pipe that would need repair sometime soon.

I initially called Sunday morning at 10 a.m. about a clogged main drain between the house and the city connection. The person answering (answering service) said that they did work on Sundays (Angie's list shows Sunday 7 am to 5 pm as of this writing). The person took my information and two callback numbers, and then said someone would call back to schedule the service. No one called in several hours. I called back at 1 p.m. The person answering said they would note that I had not received a call, and again that someone would call back to schedule. The person answering was professional and courteous. I did not hear from anyone from Drain Doctor at all that day. I called another plumbing service later Sunday afternoon. This new plumber said he could not get to me on Sunday, but that the dispatcher would call me back on Monday morning to schedule. A lady from Drain Doctor (sorry I don't remember her first name) called me at 7:30 am Monday. She was very nice, and apologized for not calling me back the day before, saying they had to take the day off. I totally understand the need to take a day off. I do think, however, that it a reasonable and good business practice is to tell your customers / answering service that you are closed on a day you take off and that you normally publicize as being open. I think this is especially true for a company providing weekend plumbing service. So, on this call at 7:30 am Monday, the nice lady told me that they could get to me on Monday, and would call me before they headed to my house. At 2:40 pm, I am headed to a doctor appointment (naturally), and she calls to say they have someone ready to head my way. I ask how long it will take them to arrive. She said it could be around 30 minutes, because they are coming from pretty far away. I say that I'm headed to a doctor appointment but say that I could reschedule if needed, and I also ask if they would be able to just stop at another customer first, and then head towards my house. She checks and says yes that will not be a problem. I say that I want someone to be able to for sure still come out today - is she sure that they can still do it if I delay until after the doctor appointment? She again says "yes, definitely." They called me and left a voice mail at 4:17 pm as I am returning from the doctor. My cell phone does not ring and the nice lady leaves me a voice mail saying please call them soon or they will need to schedule me tomorrow. I get home 8 minutes later, at 4:25 pm, and immediately call them to say I am home. Charlie answers and tells me that since I didn't answer or return their calls they will not get to me until tomorrow - their trucks are now all "too far away." When I protest, he replies that "I have a lot of customers in front of me now." I attempt to ask him to do what they said they were going to do. Charlie will not let me finish a sentence. Finally I have to ask him to stop speaking so that I can finish a sentence and (hopefully) I can at least be heard. He replies in what I perceive as a sarcastic manner - "ok you speak and then I will speak." I try to explain the previous conversations and again ask him to honor what they said they would do. I get to speak a little longer, but Charlie still does not let me finish speaking before interrupting me. He interrupts me and says that "if I wanted them to come today, then the next time I should answer my phone." I conclude that I am speaking to a customer-service-challenged person, and reply that there won't be a next time as I won't be using them again. He says "I'm sorry to hear that," although from the tone in his voice I don't think he is in the least bit sorry about it, and we end the call. As soon as I hang up with Charlie, at 4:29 pm, I receive the nice lady's voice mail, which is time stamped at 4:17 pm. 1. Their trucks were all "far away" before, when they called me at 2:40 to head to my house. It was going to take them around 30 minutes just to arrive at my house (in the middle of the afternoon, with no rush-hour traffic). 2. I returned their call within 8 minutes (although I didn't not know it at the time). That is not instantly, but 8 minutes seems reasonable to me. So, I cannot help but wonder if Charlie had more work clustered in an area that was further away from me, and was simply willing to lose my business in order to maximize his bottom line. I guess I will never find out, because I will not be using this company in the future!

Drain Doctor was able to schedule service early the next day and gave me a fixed price for the job. They called before the service rep got here, he got here on time, and was very professional and courteous. The job was done quickly and I was charged the amount I was told over the phone. This is how all home service should work!

Bathroom shower and toilet were backed up. Provider came out next day, nice young man. Cleaned the side outlet drain. Next day, the main drain leading into the house was backed up, water and waste coming out of main drain area into yard. Called Drain Doctor, lady said she would give the technician my number and call back. He never did. Two days later, called the office. Charlie said he was by himself and would have to call back. He called back fifteen minutes later, looked at the previous job report and said this is a new problem. I explained that it obviously was concurrent with original problem. He became irrate and said I didnt know what I was talking about and that he had been in the business 43 years and that my wife and I caused the problem . I explained I just wanted it fixed. He accused me of calling him a liar and that his work had fixed the problem. Well, it didnt. He hung up on me and my drain wasnt fixed by Charlies company, and I'm out the money. He did say he would refund my money, however, I'll probably never see it.

Very responsive. We called after hours, but opted to wait till the next day. Plumber was in and out, quickly. The drain is working quite well, now.

For 3rd time in 10 days the household sewer drain backed up late on a Monday (couldn't use bath, shower or toilets - and gallons of raw sewage came out underneath one toilet all over that bathroom. My Wet/Dry vac was very handy then). We'd used another plumber for 1st two incidents. So we called Drain Doctor's answering service for call back for 7:00am the next day. Called them about quarter after 7 and were told there would be someone out that morning, couldn't say when, but would be before noon. Called them at 10 & were told someone would be there within hour & half. Called at noon & told we're next on list. [Hence the reason for scores of "Fair" for responsiveness & punctuality]. When Ramon did arrive, he used a very heavy duty rotor-blade type drain machine, instead of the single piece auger that the previous plumber used. He ran it up into the mainline going in and thru the house and then ran the same for the mainline running from the house to the city sewer line. He did say the mainline in the house was very clean now, but the one out to the city sewer line was very rough and had a lot of sediment. We had him do the clean out for the kitchen as well (using a separate machine). He did show us that there was a clog there and cleaned that. One thing about how the pricing for their services. You are charged for each type of machine that's to be used at each place to be cleaned. It was $140 for the sewer mainline, then another $70 to use a different machine at the kitchen line and if I'd wanted him to do the bathroom drain (which is running slow) it would be another machine and another $70. Declined that one, but may get some Cola or Baking Soda & Vinegar to see if those can clear it. Overall, I think this company is terrific for what they do. They are not an all around plumbing company... they are strictly set up for and know drains.