Drain Doctor

I contacted Drain Doctor early on a Monday morning in July and a technician was at my home within an hour. We had a particularly stubborn clog in our kitchen drain and the technician had to make several attempts to clear the line. But he stuck with it and eventually got the line to run clear. Four months later, the drain is still problem-free. The last time we had this service performed, by another high-profile company, it cost us twice as much and the technician had to come back three days later because he really hadn't unblocked the line; to add insult to injury, that technician blamed us for a condition brought about by his shoddy work. What a breath of fresh air Drain Doctor proved to be! The company even called us the next day to be sure we were satisfied with their work. Wow! We enthusiastically recommend this company to everyone in need of drain cleaning. The discount for Angie's List members was a sweet bonus!

Called Drain DR. because my sewer line was clogged. They said they be out in probably 1-2 hours. Took over 3. He was busy, Saturday. Came out and got on the roof to access the sewer line through the vent. Cleaned it out in no time, chopped through a large root. Then snaked the tub and got it draining again. Professional, fast and accurate.

They did a great job, and I will use them again and recommend them to anyone who is looking for the services they offer.

They showed up on time. They did what they said they were going to do. They got the job done in about 30 minutes. They cleaned up after themselves. They did a good job.

Called Drain Doctor to tell them the problem. Alex was here in about an hour. He found the blockage and cleared the drain within 30 minutes. This is the second time we've used them, and both times Alex came out. He is easy to work with and quick and clean with his work. The last time we used them, we forgot to tell them we were an Angie's List customer, and paid full price. The morning after the work had been done, a supervisor came out to check everything. We told him then about Angie's List, and a few days later, we received a check in the mail for $10, plus a coupon for another $10 which we used this time.

Called before coming. Arrived promptly. I explained the problem. Immediately the service rep went to the alley and began the work.

They did what they were suppose to do and they were very prompt. I would recommend him to anyone who is looking for a good plumber.

The people on the phone were friendly and courteous. They provided lots of useful information, and were even friendly when I put off making the appointment (no snotty backlash). When I did make the appointment, they were available within my time frame, and actually much quicker than expected. The technician was right on time, and he was clean, dressed professionally and behaved professionally (no sweaty gross grunting, no slacker disinterest!). He explained what he would do, what he needed from me, and gave me tips for future services, since it seems that this will be a maintenance issue. I didn't even have to ask for the Angie's List Member discount, they noted it when I made the appointment. The only reason that I marked the cost as a B is that the service took less than an hour, and I am not sure what a reasonable hourly rate would be for this type of service. If it is anywhere in the ballpark of $120/hour, then I definitely got more than I paid for. I would rather spend a little more and not deal with unprofessional, unhelpful people and poor quality. I feel confident that the job was done correctly.

I called Drain Doctor and they told me they would be able to come out later that morning and would call 30 min before. They called me late morning as promised but I missed the call because my cell phone was on vibrate and I did not know it. I called them back and had to wait for about 1 hr before they came out; which I did not think was too bad Alex quickly and efficiently unclogged the drain and left the work area clean. It took him approx. 20-30 min to complete the job. I had compared prices of other competitors on Angie's List and felt like their pricing was very competitive.

I called them and set up and appointment for the same day. When the technician arrived, he unclogged the drain quickly and was on his way.

They were here at the time they said they would be. They were good at cleaning up after themselves.

On Monday afternoon (8/4/2008) I called Dr. Drain for a drain job for the Guest Bathroom tub since the water is not flowing well though it is still usable. Since my tenant just moved in, and even though they did not complain about this, I want to provide the family a good house. That is the sole reason why I called Dr. Drain office for, and there was no leaking or any other problems, whatsoever. On the phone, as always, office quoted me the price of $104 for this guest bath tub drain job, and agreed to send some one the next day. The next morning, Dr. Drain's office called me, informing me that a plumber had already fixed the bath tub problem I requested, however, my tenant was complaining of another problem in master bath tub, quoting me a reduced price of $60 for this new job. I told her that the master bath tub had no problem, but if my tenant indeed complained, then go ahead do it. After a while, the plumber called me, asking permission to open the drywall on back of guest bath tub (in Master Bedroom). I was very surprised and told him that your office said you already fixed the problem for the guest bath tub, why you needed open the wall to fix it again. He said the office messed things up, he fixed the master bath tub problem( which is the one don't have problem), but not the guest bath tub. He further assured me opening the hole was the only way he could fix the problem. Having heard nothing about the status, I went to the property in the afternoon to check. I saw the Master bedroom wall had a hole, but no one from office was at the property. My tenant told me that this guy left, saying don't use guest bath tub, he can not do the job. My tenant also told me he did not do anything on Master bath tub, and he did not run the snake to the master bath tub even. The only thing he did was drill this hole. Further, my tenant never complained to anyone about the Master bath tub has issue; she even didn't know anything wrong with it. I called the office for explanation. Later, the guy called me back, he said something was rusty and stuck inside the pipe, and I need to ask a PLUMBER to replace all the people under there, and he will quote me a full price for the undone job. I called back to the office, said asked the owner/manager to call me. I am still waiting for this call.

I went to Angie's List to find this highly recommended company, and they did not disappoint. I figured I would call and then they would need to schedule someone to come out at a later date. My name, address and problem were all taken over the phone and I was told they would call back with exact schedule information. They were sending someone over today! I got a call back within 30 minutes and someone was on their way. The serviceman was professional and worked quickly. I'd say he was here in about 30-45 minutes. I asked some questions about how the drain was fixed and if he could show me where the drain ended, etc. and he showed me everything. I gave a B in work quality only because the French drain spout had been covered in dirt and mud and he had to cleared it out, leaving dirt clods and mud out in the alleyway. I would have preferred if he had cleaned that up with a hose before he left. They were more than happy to take off the extra $10 Angie's List coupon and gave me no issues with it. I would definitely use them again.

The person I talked to really impressed me. She was very upfront with the cost and what needed to be done. The plumber came out and snaked the drain and cleared it up very quickly. There was absolutely no mess what so ever. They forgot to give me an Angie's List discount and I wouldn't have even noticed, but the person I talked to first gave me a call as the plumber leaving and informed that they would adjust my bill accordingly to reflect the discount and they did that immediately.

Technician was quick, careful and polite. He made sure there were no leaks when he was done and he cleaned up completely. My favorite part was that he showed up at the EXACT time I had scheduled. No four hour windows here - I was able to take care of it on my (extended) lunch break.

Jose was punctual and very professional. He assessed where the drain block was in the attic and used the pressured air gun to unclog the drain. Problem resolved. The only thing I did not like about the experience was the additional $40 charge to go into my attic ("attic access fee"). This seemed contrary to the company's policy of no hidden fees.

They were great! They were up front about their pricing structure and also the least expensive and very prompt. A very knowledgeable staff. The price also included work done on the weekend.

They came in the time frame that they said that they would. The tech was professional and pleasant. I felt the charge was excessive for less than 30 min. work, even if there was a $15.00 up charge because it was the week end.

They were on time, responsive, friendly, knowledgeable and cleaned up afterwords. Hose Antunez is very friendly, knowledgeable, was quick and worked hard.

It went great! We found Drain Doctor on Angie's List this morning, called them and they set an appointment for 1.5 hours later. They called to tell us he was on his way, and Alex showed up right away. He looked at the issue, said he thought it was the main line. We didn't have a clean out installed, so he went up on the roof, and tried to go through the vent pipe. It wasn't big enough, so he dug down and found the pipe, cleaned it out, covered the hole, and cleaned up his mess. He spent quite a while here, worked on the interior shower drain, and only charged us $154.50. Everything seems to be working great.

I would definitely recommend Drain Doctor to folks with a similar problem. My drain(s) seemed to be working fine until early this afternoon. I noticed I had a clog in my sewer line. I checked Angie's List and called Drain Doctor first based on their rating. I spoke with Helen and gave her a description of my problem. She asked if I had used them before and if not, where did I hear about their company. I told her Angie's List and she immediately mentioned the $10 discount offered to Angie's List members. She told me there was a serviceman in the area and he would be at my home within 30-45 minutes. The serviceman named Ramon arrived within approximately 45 minutes as promised. I told showed him my problem and he went to work. Within about ten minutes, my drain was unclogged. My drain did have some roots in it which contributed to my clog. I saw the remnants as he pulled back his equipment. He did not try to sell me any type of chemical or item supposedly designed to help keep roots at bay as other companies have done. Overall, I am very satisfied.

After another company told us that we had something such as a tree root growing in our pipes and they could not be cleaned out without first sending a camera down then possibly tearing up our floors I looked on Angie's List and found Drain Doctor. I called and talked to Helen who set my fears at ease by telling me that most of the time all they have to do is clean out the pipes, but if necessary they have special tools that will handle tree roots and clogs that are really hard to get loose. The next day Luis came out and cleaned our drains. He told me we don't have any problems with our pipes at all and not to worry. They only needed to be snaked out. I was shocked that he only charged us $104 for cleaning both areas! The next day Elizabeth with Drain Doctors called me to follow-up and see if everything was OK. I told her Luis was my hero! I can't wait to recommend them to my friends.

They were prompt, on time; the price was good, the person that came out was very nice.

Drain stopped up, consulted Angie s list, took highest rated, called Drain Doctor, Mr. Moreno showed up approximately 1 hours later, promptly snaked lines to sewer and fixed problem.

Drain Doctor offered to come out the next day after I called, which was actually too early for me. Alix, their plumber, arrived 15 minutes early on the arranged day. He snaked the pipes through the shower drain (a plumber from another company claimed it would have to be done through the roof access, which probably would have cost more). Alix sensibly explained that snaking through the shower drain was the appropriate solution for my situation (because it was just the pipe from the shower that was clogged, not the sewage lines, as the only slow drain was in the shower, not the toilet, sink, or other drains in the house). He unclogged the drain completely and cleaned up the shower and bathroom floor when he was done. Alix was polite during the entire service. Before he left, he also made sure I knew the warranty was for 30 days. The next day, Drain Doctor called to make sure I was satisfied with the work.