Drain Doctor

Called about 3pm. Said could not make it till the next day. After discussion, scheduler said could come by in appx two hours Showed up in about three hours. Employee quickly diagnosed problem and had the rooter going by the time I got back outside. Time to finish about 25 minutes.

They are wonderful! They always call me back. They always go out of their way to help. I've been very happy with their service the three or four times I've used them. In emergency situations they always come out right away.

They did a quick and efficient job of clearing the drain. They were very punctual and prompt. There was a delay of about two hours and that really can't be beat. They were here when they said they would be. They knew their equipment.

It seems to me if they cannot get the full project completed, they should not charge the full price. I did not feel this was fair. They did not have the right equiptment for the second drain because the man said the shower drain hole was too small for his equipment. I would not use them again or recommend them. They were on time, however.

We had made an appointment to have two drains cleared in our 30- year-old house. Luis arrived as scheduled and worked until the drains were freely flowing. We have used Drain Doctor before, thanks to Angie's List, and we will continue to do so because this company is top notch, very professional, and ethical. Luis was the technician for the previous work. Each time he has been courteous and prompt. He gave us advice on keeping the tub drain clear. Excellent customer service from the initial phone contact to completion of the work. We liked the coupon offer, too!.

I would recommend them to anyone because they did a great job. I called two companies and the other company didn't do the work because they wanted to replace the entire system. However, Drain Doctor came out the same day which was New Year's Eve and fixed the one little problem that I had. The person who came was a really nice guy; he did give me some hints about keeping the drains clean by using the rock salt. He said that the best thing to do is that for every toilet you have keep a little decorative vase or something there and keep some rock salt in it. Every time you flush it just put a little pinch of rock salt and actually I haven't had any problem ever since. It was really interesting information. He was good, fast and showed me what he was doing. I thought the price was certainly lot better than 6000 dollars that the other company suggested. I have his little magnet thing on my refrigerator so I will use him in future if needed.

The serviceman, Edward, was very professional, knowledgeable and friendly. We discussed the problem and after he snaked the line, he explained that the line would need to be replaced at some point in the future. My house was built in 1950, so I wasn't surprised to hear that. We discussed what that process would entail and he answered my many questions. He arrived less than an hour from my initial call, completed the repair tidily and charged exactly what I'd expected.

Overall it was good. Because I don't know their protocol on cleanup of what they "unclogged" from our drains I don't know to be upset about that or not. I just don't feel like picking up the back up toilet paper and other debris from the drains he pulled but I"m sure they don't either. You'd think that would be included in the charge but I guess not...I'm not upset just didn't know what all was covered in the drain clean out

They were able to dispatch someone very quickly. I called mid-afternoon and they had someone there first thing the very next morning. Highly unusual, in that I didn't have to take off the entire morning waiting for the guy; he was there before I got completely dressed, at 8:00 a.m. Took his large snake machine out back, and fed it down the cut-out headed for the city sewer line. He said the blockage was very near or at the city junction. Then I wrote him a check for like $100 and he was on his way.

We've used them a couple of times and were very pleased. They were very prompt and quick. They were professional and thorough. I will use them again.

Technician was available and working on the job within 1.5 hours of my call. Got the problem cleared up right away and checked several times to make sure it was all cleared up. Courteous and professional.

Since this was a Sunday, I was afraid there would be a large extra charge, but it was only $15. The serviceman arrived within an hour of my call He was neat, clean and professional. He explained that due to the design of our plumbing, it would probably occur again. After living here for 18 years I know that is a fact as this was at least the fourth time it has been done. I have used Drain Doctor in the past as well and been very happy with their work, but had lost track of them. I used the $10 off coupon on the Angie's List website.

The repairman showed up on time and determined that the drain was not stopped up after doing a drain test. They charged me for the trip charge.

The tub was very slow. He came out and snaked it and pulled out a wad of hair. It was really simple. I liked his service.

I called about 3 PM and the service rep arrived about 6:30 PM. The representative came into the house to see assess the situation and decided to run a snake through the roof access. It took maybe 15 minutes to fix the problem. He was very courteous and professional.

Our drain from the house to the sewer main was clogged. We discovered at 11 pm on Sunday that we could not use the showers or toilets or everything backed up into the bathtub. I called Drain Doctor at 7 am on Monday. They promised to have someone at my house within the hour. They were at my door at 8am. They found the problem and fixed it within 30 minutes. They made sure that all the plumbing worked. They were very professional - even putting on botties before entering the house. Hopefully my husband will never flush baby wipes again but if I get a clog - I know who I am going to use again.

The company was willing to come out to help me even though I said the word "pool" when I called! He was on time, friendly and fixed the problem. He even had some recommendations for preventing those nasty tree roots from growing so much.

This was such a positive experience. From the time the appointment was made until Jose left my house it was great. He when above and beyond the call of duty to find my problem and fix it!

Called Drain Doctor about 11:30 am. Luis arrived about 2pm and immediately asked to be shown where the cleanouts were. He opened both plugs and asked me to go inside and run water in showers and flush toilets. Water seemed to flow OK, so he went to the truck and got his big honkin' rotor rooter machine. Found a significant wad of tree roots and hair a few feet toward the sewer main from the cleanout. After fixing that problem, I asked Luis to look at the slow drain in one of our bath rooms, and he fixed it using his little honkin' rotor rooter. Total time from arrival to complete was about an hour.

At 12:25 PM I called Drain Doctor and at 1 PM Louis was at my door. With the use of a large mechanical snake he had the obstruction cleared in about 15 to 20 minutes. I asked him to look at a slow draining bathroom sink and he gave me some instruction about how to take care of it by using a small snake I owned.

The main sewer line of a 50+ year-old house became clogged up resulting in sewer water backing up and running out in two toilets and a shower. Tree roots was the suspected cause. Checked Angie's List for reputable service companies and called The Drain Doctor. A appointment was made for the next day and the tech Jose showed up right on time. (The schedule Helen, was excellent to deal with and knew everything about drain cleaning!!) Being an old house with no easily accessible clean-outs, it appeared to be quite a challenge to clear the line. But it was no big deal for Jose. He located a clean-out underneath the house (pier and beams) and commenced clearing the line. He ran 100' of cable into the line which reached to the street. He found tree roots at the clogged point. After clearing the line, water was run through it from several sources in the house to prove the line was open. All total, it took Jose less than 2-hours to do a great job. Further, he worked up a cost to install a more accessible clean-out in the front yard but said it was not really necessary since the one used was adequate. I did pay a slight premium to do the clean out under the house but it was well worth it compared to what it might have been to install a clean out out front as one plumber claimed was required. I was so impressed with Jose's work and honesty, I tipped him!!

Drain Doctor sent someone out to clean out our clogged drain. The technician was on time and the dispatcher called to let us know the technician was on his way. We were given the option to pay with check or credit card.

Called at 11pm on a Sunday night due to a sewer back up. They were there at 8am the next morning, dug directly to the offending pipe in the back yard, snaked the line and was cleaned up and finished by 9:30 am. Manuel was terrific and when he was done, I couldn't even tell where he dug. Very reasonable and quick service.

They were responsive to my phone call and came at the time they said they would. They were courteous and professional. They went to work and got the job done. They cleaned up nicely.

They were very good. They were a little late due to traffic and when I called to see what the deal was I found that they had written my phone number down wrong. We were happy with it and they gave us a $10 discount because of Angie's List.