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Drain Doctor

Drain Cleaning, Plumbing, Sewer Cleaning,

About us

The Drain Doctor professionals are experts at sewer and drain cleaning. Since we first opened our doors to serve the Metroplex back in 1973, we have provided drain service only. As a result, Drain Doctor is the Dallas Plumbing industry leader with clean equipment and the most thoroughly trained, courteous service technicians, and the most professional and efficient office staff.

Business highlights

51 years of trusted experience

Services we offer

Dallas Drain Cleaning Contractor, Drain Cleaning, Sewer Cleaning, Drain Stoppage, Tub Drain Cleaning, Toilet Drain Cleaning, Residential Drain Cleaning, Commercial Drain Cleaning, Industrial Drain Cleaning

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

$10



Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

4.9410 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
92%
4
4%
3
0%
2
2%
1
2%


Rating CategoryRating out of 5
quality
4.9
value
4.7
professionalism
4.9
responsiveness
4.9
punctuality
4.9
Showing 251-275 of 410 reviews

Tom H.
03/2010
5.0
drain cleaning
  + -1 more
Called about 3pm. Said could not make it till the next day. After discussion, scheduler said could come by in appx two hours Showed up in about three hours. Employee quickly diagnosed problem and had the rooter going by the time I got back outside. Time to finish about 25 minutes.
Description of Work: Ran rooter through outside kitchen cleanout.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$104.5

Patrick W.
02/2010
5.0
plumbing, sewer cleaning, drain cleaning
  + 1 more
They are wonderful! They always call me back. They always go out of their way to help. I've been very happy with their service the three or four times I've used them. In emergency situations they always come out right away.
Description of Work: Fixed a stopped up drain.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Jim W.
01/2010
5.0
drain cleaning
  + -1 more
They did a quick and efficient job of clearing the drain. They were very punctual and prompt. There was a delay of about two hours and that really can't be beat. They were here when they said they would be. They knew their equipment.
Description of Work: We used Drain Doctors to clean out one of our drain in the bathroom that had stopped up. I tried to snake out the drain but I couldn't reach it.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Lynn A.
12/2009
1.0
drain cleaning
  + -1 more
It seems to me if they cannot get the full project completed, they should not charge the full price. I did not feel this was fair. They did not have the right equiptment for the second drain because the man said the shower drain hole was too small for his equipment. I would not use them again or recommend them. They were on time, however.
Description of Work: I used them for two separate residences on the same day. One residence they they cleared the drain. The second one, nearby, they could not clear.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
3.0
responsiveness
1.0
punctuality
4.0

$104.5

Response from Drain Doctor
Drain Doctor serviced the member’s home and rental property on 12.08.2009. We unstopped the bathtub line at her home with no complications. The charge was a flat rate of $104.50. Upon completion we followed her to her rental property. At the rental property she was having trouble with the shower line. Our technician Jose, who's been in the industry over 13 years, was the tech onsite. Jose ran the shower line with electric cable machinery, which is the normal equipment used to run these lines. The cable was unsuccessful due to the shower line needing plumbing repairs. Jose did not give up, he tried another piece of equipment in hope that it would give the member some relief but the attempt was unsuccessful due to the needed repairs. Her shower line leaks in the wall; she must have plumbing repair to correct the problem. Technicians are not able to see the plumbing behind the walls; therefore we must run the line to determine whether or not we are able to clear it using normal drain cleaning equipment and practices. Since we are running the line we must charge to do so; plumbing repairs that cause the line not to function properly are not the fault of the technician. Jose exhausted all efforts; he notified the member that she needs plumbing repairs and wrote up his invoice for $104.50 minus the $10.00 Angie's list discount for a total of $94.50. She did not contact our office to voice any comments, concerns or disappointment. We were surprised to see the dispute resolution letter filed by her, dated 12.28.2009. Please keep in mind that we serviced this home on 12.08.2009 and never heard any mention of dissatisfaction until 20 days later when we received this report. Upon receipt of the report I attempted to contact the member. Since December 28,2009 I've left 5 messages for her; none have been returned. My attempts to reach her were to explain the situation to her in detail and to ask if she hired another company to perform service at the property. I wanted to know this information because if another company was able to clear the line utilizing standard drain cleaning practices, not plumbing repairs then we would want to offer a full refund and apology. Unfortunately she never returned our calls so we are forced to communicate via dispute resolution. Drain Doctor has been in business since 1973. Since 1973 we have performed one service, drain cleaning. We do not state nor advertise to providing plumbing services, only drain cleaning. If we are at a job site that is in need of plumbing repairs, like in this case, then we will notify the customer that they are in need of plumbing, not drain cleaning services. Plumbers in the Dallas and surrounding areas refer Drain Doctor to their clients that are in need of drain cleaning services. Plumbers feel comfortable doing so because we do not offer plumbing services and have proven ourselves to be professional, reputable, fair, honest and efficient. If the member or any client were to call our office with a plumbing need we would refer them to a plumber; we simply do not do plumbing work. Drain Doctor does not want to lose any client, therefore we offer the best service at a highly completive and fair rate but we also understand that you cannot please every customer, unfortunately. The member asked Drain Doctor to refund half of her money, not all of the charge. I assume she only asked for half the money because she saw how hard our technician worked to try and clear the line but it was plumbing repairs that her shower is in need of. The half or full refund is not the issue at all; the issue is the principle of the matter. We did a fair and honest job and we deserve to be compensated. We at Drain Doctor believe in earning a customer and doing our best to deserve their business. I'm sorry to learn that this member is dissatisfied with Drain Doctor but we can honestly say we did everything we could within standard drain cleaning practices to assist her. We pride ourselves on job performance, customer satisfaction, fairness and honesty, our Angie's List A score and consecutive super service awards affirm that we are performing work that consumers trust and appreciate.

KAREN B.
12/2009
5.0
drain cleaning
  + -1 more
We had made an appointment to have two drains cleared in our 30- year-old house. Luis arrived as scheduled and worked until the drains were freely flowing. We have used Drain Doctor before, thanks to Angie's List, and we will continue to do so because this company is top notch, very professional, and ethical. Luis was the technician for the previous work. Each time he has been courteous and prompt. He gave us advice on keeping the tub drain clear. Excellent customer service from the initial phone contact to completion of the work. We liked the coupon offer, too!.
Description of Work: Cleared kitchen and washing machine line. Cleared drain in master bathroom tub.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$154

TERRY O.
12/2009
5.0
plumbing
  + -1 more
I would recommend them to anyone because they did a great job. I called two companies and the other company didn't do the work because they wanted to replace the entire system. However, Drain Doctor came out the same day which was New Year's Eve and fixed the one little problem that I had. The person who came was a really nice guy; he did give me some hints about keeping the drains clean by using the rock salt. He said that the best thing to do is that for every toilet you have keep a little decorative vase or something there and keep some rock salt in it. Every time you flush it just put a little pinch of rock salt and actually I haven't had any problem ever since. It was really interesting information. He was good, fast and showed me what he was doing. I thought the price was certainly lot better than 6000 dollars that the other company suggested. I have his little magnet thing on my refrigerator so I will use him in future if needed.
Description of Work: There was a clog in the drain and they fixed it for me.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

CHERYL B.
11/2009
5.0
drain cleaning
  + -1 more
The serviceman, Edward, was very professional, knowledgeable and friendly. We discussed the problem and after he snaked the line, he explained that the line would need to be replaced at some point in the future. My house was built in 1950, so I wasn't surprised to hear that. We discussed what that process would entail and he answered my many questions. He arrived less than an hour from my initial call, completed the repair tidily and charged exactly what I'd expected.
Description of Work: My sewer line was stopped up and needed to be snaked.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$109

Jennifer P.
10/2009
5.0
drain cleaning
  + -1 more
Overall it was good. Because I don't know their protocol on cleanup of what they "unclogged" from our drains I don't know to be upset about that or not. I just don't feel like picking up the back up toilet paper and other debris from the drains he pulled but I"m sure they don't either. You'd think that would be included in the charge but I guess not...I'm not upset just didn't know what all was covered in the drain clean out
Description of Work: we had clogged drains that were backing up into one of our other showers. I called and they had Luis come out within a couple of hours. He was a real nice, professional guy. They were great over the phone too and I received $10 off for mentioning Angie's List.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$109.5

Beth E.
09/2009
5.0
sewer cleaning, drain cleaning
  + 0 more
They were able to dispatch someone very quickly. I called mid-afternoon and they had someone there first thing the very next morning. Highly unusual, in that I didn't have to take off the entire morning waiting for the guy; he was there before I got completely dressed, at 8:00 a.m. Took his large snake machine out back, and fed it down the cut-out headed for the city sewer line. He said the blockage was very near or at the city junction. Then I wrote him a check for like $100 and he was on his way.
Description of Work: Cleared out sewer lines, which had water coming up through base of toilet during laundry.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

TANYA S.
08/2009
5.0
plumbing
  + -1 more
We've used them a couple of times and were very pleased. They were very prompt and quick. They were professional and thorough. I will use them again.
Description of Work: We used the Drain Doctor two weeks ago.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$104

S W.
08/2009
5.0
sewer cleaning, drain cleaning
  + 0 more
Technician was available and working on the job within 1.5 hours of my call. Got the problem cleared up right away and checked several times to make sure it was all cleared up. Courteous and professional.
Description of Work: cleaned out clogged sewage lines

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$109

Pam P.
07/2009
5.0
drain cleaning
  + -1 more
Since this was a Sunday, I was afraid there would be a large extra charge, but it was only $15. The serviceman arrived within an hour of my call He was neat, clean and professional. He explained that due to the design of our plumbing, it would probably occur again. After living here for 18 years I know that is a fact as this was at least the fourth time it has been done. I have used Drain Doctor in the past as well and been very happy with their work, but had lost track of them. I used the $10 off coupon on the Angie's List website.
Description of Work: The washing machine water was causing a toilet to overflow over the top as well as at the floor. The serviceman used an electric snake to clear the drain and removed and replaced the toilet as the wax ring was bad.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$184

Doug B.
06/2009
5.0
drain cleaning
  + -1 more
The repairman showed up on time and determined that the drain was not stopped up after doing a drain test. They charged me for the trip charge.
Description of Work: Firm was called to unstop a drain in an investment property.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$90

Trudy G.
05/2009
5.0
drain cleaning
  + -1 more
The tub was very slow. He came out and snaked it and pulled out a wad of hair. It was really simple. I liked his service.
Description of Work: They cleaned out a slow moving tub drain

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,000

Ann F.
05/2009
5.0
drain cleaning
  + -1 more
I called about 3 PM and the service rep arrived about 6:30 PM. The representative came into the house to see assess the situation and decided to run a snake through the roof access. It took maybe 15 minutes to fix the problem. He was very courteous and professional.
Description of Work: The garbage disposal drain clogged and caused a backflow to the dishwasher, the kitchen and bathroom sinks. A snake was run through the roof access and cleared the drain pipe.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$139.5

Elizabeth T.
05/2009
5.0
drain cleaning
  + -1 more
Our drain from the house to the sewer main was clogged. We discovered at 11 pm on Sunday that we could not use the showers or toilets or everything backed up into the bathtub. I called Drain Doctor at 7 am on Monday. They promised to have someone at my house within the hour. They were at my door at 8am. They found the problem and fixed it within 30 minutes. They made sure that all the plumbing worked. They were very professional - even putting on botties before entering the house. Hopefully my husband will never flush baby wipes again but if I get a clog - I know who I am going to use again.
Description of Work: Unclogged the main discharge pipe from the house using a rotor rooter machine.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$109

CATHY K.
04/2009
5.0
plumbing
  + -1 more
The company was willing to come out to help me even though I said the word "pool" when I called! He was on time, friendly and fixed the problem. He even had some recommendations for preventing those nasty tree roots from growing so much.
Description of Work: The drain where my pool backwash water drains was overflowing. I called two other companies, both of which told me it was a pool problem. When Drain Dr. arrived, he discovered it was a blockage in the main sewer line (tree roots) that only caused a problem with large volumes of water (i.e., lots of pool waste water). Although he had a hard time opening the cleanouts (they were glued on) and he had to destroy one to get it open, he cleaned the drain, replaced the cleanout cap with a new one and was on his way.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$114

J M.
04/2009
5.0
drain cleaning
  + -1 more
This was such a positive experience. From the time the appointment was made until Jose left my house it was great. He when above and beyond the call of duty to find my problem and fix it!
Description of Work: Called Drain Doctor to come look at sump pump in my back yard that was not draining. Jose was awesome. He could not immediately find the problem so he searched and searched until he found a valve that was underground out of site. Once he opened the valve the problem was fixed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$105

Gary W.
03/2009
5.0
drain cleaning
  + -1 more
Called Drain Doctor about 11:30 am. Luis arrived about 2pm and immediately asked to be shown where the cleanouts were. He opened both plugs and asked me to go inside and run water in showers and flush toilets. Water seemed to flow OK, so he went to the truck and got his big honkin' rotor rooter machine. Found a significant wad of tree roots and hair a few feet toward the sewer main from the cleanout. After fixing that problem, I asked Luis to look at the slow drain in one of our bath rooms, and he fixed it using his little honkin' rotor rooter. Total time from arrival to complete was about an hour.
Description of Work: We had an intermittant blockage in our sewer main. While Luis, the Drain Doctor plumber was here, I also asked him to check a slow draining tub drain.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$169

Jason N.
03/2009
5.0
drain cleaning
  + -1 more
At 12:25 PM I called Drain Doctor and at 1 PM Louis was at my door. With the use of a large mechanical snake he had the obstruction cleared in about 15 to 20 minutes. I asked him to look at a slow draining bathroom sink and he gave me some instruction about how to take care of it by using a small snake I owned.
Description of Work: Our drains in the home were backing up with sewage. Luis cleared obstruction in outside sewer line and also helped me clean up a slow draining sink.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$109.5

BILL F.
01/2009
5.0
sewer cleaning
  + -1 more
The main sewer line of a 50+ year-old house became clogged up resulting in sewer water backing up and running out in two toilets and a shower. Tree roots was the suspected cause. Checked Angie's List for reputable service companies and called The Drain Doctor. A appointment was made for the next day and the tech Jose showed up right on time. (The schedule Helen, was excellent to deal with and knew everything about drain cleaning!!) Being an old house with no easily accessible clean-outs, it appeared to be quite a challenge to clear the line. But it was no big deal for Jose. He located a clean-out underneath the house (pier and beams) and commenced clearing the line. He ran 100' of cable into the line which reached to the street. He found tree roots at the clogged point. After clearing the line, water was run through it from several sources in the house to prove the line was open. All total, it took Jose less than 2-hours to do a great job. Further, he worked up a cost to install a more accessible clean-out in the front yard but said it was not really necessary since the one used was adequate. I did pay a slight premium to do the clean out under the house but it was well worth it compared to what it might have been to install a clean out out front as one plumber claimed was required. I was so impressed with Jose's work and honesty, I tipped him!!
Description of Work: The technician clean out a clogged sewer line using a clean out that was not very convenient to use.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$145

J.D. H.
01/2009
5.0
drain cleaning
  + -1 more
Drain Doctor sent someone out to clean out our clogged drain. The technician was on time and the dispatcher called to let us know the technician was on his way. We were given the option to pay with check or credit card.
Description of Work: The technician snaked the drain to unclog it and made sure the water was draining properly. The job was done quickly and payment was easy.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$120

Karen P.
12/2008
5.0
drain cleaning
  + -1 more
Called at 11pm on a Sunday night due to a sewer back up. They were there at 8am the next morning, dug directly to the offending pipe in the back yard, snaked the line and was cleaned up and finished by 9:30 am. Manuel was terrific and when he was done, I couldn't even tell where he dug. Very reasonable and quick service.
Description of Work: Digging to drain pipe, snaking line to remove clog due to sewer backup.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

David C.
12/2008
5.0
drain cleaning
  + -1 more
They were responsive to my phone call and came at the time they said they would. They were courteous and professional. They went to work and got the job done. They cleaned up nicely.
Description of Work: They cleaned out a plugged sewer drain pipe outside.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$120

Scott B.
11/2008
4.0
drain cleaning
  + -1 more
They were very good. They were a little late due to traffic and when I called to see what the deal was I found that they had written my phone number down wrong. We were happy with it and they gave us a $10 discount because of Angie's List.
Description of Work: They cleaned out a drain going out to the side of our house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro

Contact information

unknown, Dallas, TX 75220

http://www.draindoctor.org

Service hours

Sunday:
7:00 AM - 5:00 PM
Monday:
7:00 AM - 7:00 PM
Tuesday:
7:00 AM - 7:00 PM
Wednesday:
7:00 AM - 7:00 PM
Thursday:
7:00 AM - 7:00 PM
Friday:
7:00 AM - 7:00 PM
Saturday:
7:00 AM - 5:00 PM

Licensing

Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Drain Cleaning,
Plumbing,
Sewer Cleaning,
Drain Pipe Installation

FAQ

Drain Doctor is currently rated 4.9 overall out of 5.

Sunday: 7:00 AM - 5:00 PM

Monday: 7:00 AM - 7:00 PM

Tuesday: 7:00 AM - 7:00 PM

Wednesday: 7:00 AM - 7:00 PM

Thursday: 7:00 AM - 7:00 PM

Friday: 7:00 AM - 7:00 PM

Saturday: 7:00 AM - 5:00 PM

Drain Doctor accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Drain Doctor offers free project estimates.
No, Drain Doctor does not offer eco-friendly accreditations.
No, Drain Doctor does not offer a senior discount.
No, Drain Doctor does not offer emergency services.
Yes, Drain Doctor offers warranties.
Drain Doctor offers the following services: Dallas Drain Cleaning Contractor, Drain Cleaning, Sewer Cleaning, Drain Stoppage, Tub Drain Cleaning, Toilet Drain Cleaning, Residential Drain Cleaning, Commercial Drain Cleaning, Industrial Drain Cleaning

Contact information

unknown, Dallas, TX 75220

http://www.draindoctor.org

Service hours

Sunday:
7:00 AM - 5:00 PM
Monday:
7:00 AM - 7:00 PM
Tuesday:
7:00 AM - 7:00 PM
Wednesday:
7:00 AM - 7:00 PM
Thursday:
7:00 AM - 7:00 PM
Friday:
7:00 AM - 7:00 PM
Saturday:
7:00 AM - 5:00 PM