Drain Doctor

Overall, it went very well. On Monday, water began flooding out under the base of the toilet as the washing machine drained. My husband used a snake in an attempt to unclog the drain. That didn't work, so he rented a larger snake; that didn't work either. Tuesday, late morning I called Drain Doctor. We received a call 2-3 hours later and were told a service man was on his way and would arrive in 30-45 minutes. And he was right on schedule. Eddie listened to our situation, commended my husband for even attempting to fix the problem, and then he went to work. He used a very large roto rooter and within 30 minutes had the drain cleared. The floors have been scrubbed to the bone and the washing machine is back in action. We will certainly call Drain Doctor again should we need their services (just hope it isn't any time soon)!

Matt arrived exactly when I was told he would be here. We spent a few minutes going over the issues of clogged drains and discussed what had been done in the past. Matt went straight to work on augering out the main sewer line. Unlike the last company I had out, Matt was persistent and put in all the effort required to get all the roots out of the pipes. Also, Matt used equipment that was more suited to the job. The last two plumbers used an auger that looked like the ones for rent at Home Depot. This one was twice that size and made short work of the roots. Also the last company I had out just ran their camera in the line enough to break up the clog, didn't remove any roots, and charged me twice as much! Awesome service. Awesome value. I will definitely be calling Drain Doctor again!

Response was amazingly fast! They came perhaps 30-45 minutes after I called. The guy was professional and pleasant.Great job!

Fantastic! Professional, courteous and honest. I have a new plumber for life!

They are always punctual, professional, and relatively inexpensive. Highly recommended.

They were professional. They never gave up. Excellent people to work with.

Plumber was on time. Setup quickly and cleaned pipe efficiently and was on his way.

Our double sinks bathroom drain on the third floor was backed up for the about the fourth time. I had always called plumbers every 5/6 months and was told by 2/3 different companies that I needed the pipes redone in the walls in order to get to any deep clogs. They said the backed up sinks will continue until I had the pipes reconfigured so I lived with that. This time I called Drain Cleaning Specialists. Wow! I wish I had called them first. They came the same day, set up a machine and cleared it within minutes.The machine was nothing like what the various plumbing companies had brought. I provided the bucket.

I called Drain Dr. around 3pm or so. I was told that the repairman would be there in around 45 minutes. I was very impressed that the call would be so quick. After 30 minutes the office called and said that he was stuck in traffic, and would be running late. That was awesome. What repairman calls to say that they will be late???? that was so courteous. He arrived and was a very courteous and very nice gentleman. He looked at the problem and pretty much immediately got on the roof with his super duper auger and cleaned out the drain. The whole thing took about 20 minutes!Problem solved. I will defi nitely use them again.

They did an excellent job! They arrived within an hour or so of calling and even though I was located quite a distance from them they still charged me the same standard rate of $104, which, from what I saw on AL is a very competitive rate. They also currently have a $10 off coupon on their website, which puts the total cost at $94. I believe they said that for basic pipe snaking this is a set rate, not a prorated hourly rate, so if the fix takes a while you don't have to worry about a continually rising final cost.

This service was actually performed at the house of my 96 year old next door neighbor that I help when she needs repairs done. The main sewer line for the entire house was clogged with tree roots. Matt worked diligently for three hours getting four massive amounts of tree roots out of the line. He even gave additional information on how to deal with the city as their was also blockage on the city's main line under the street. I was very impressed with the fact they charge by the job not the hour. Great knowledge and terrific service.

I called the Drain Doctor at 9:05 with a problem using any shower or toilet in the whole house. The technician was at my house at 9:35 and the bathrooms were back in working order by 10:30. Excellent service and price!!

They were fast and inexpensive. Call these guys if you have a drain problem rather than a regular plumber. Since this is their specialty you'll probably get better results and pay less. I had two handymen work on this problem and all they did was fix it temporarily by forcing water down the drain.

Called Friday afternoon and they had no openings - not an emergency so made a 2 PM appointment for Monday. The office called at 5 minutes to 2 Monday and said Ramon would be there shortly. He arrive in about 20 minutes in a clean truck with a neat, clean uniform. Our streets are concrete with swales (no curb and gutter) and Ramon made a point of not parking on the street or on my grass, but pulled around to the rear drive. I explained the problem, he went up on the roof and ran 75' of snake down the vent stack. We then run the washer through a drain cycle while running water in the kitchen sink - all fixed in 25 minutes. I rated price a "B" because I was charged $35 for him going up on a one story (no steep pitch) roof which made the job easier than if he had used the washer drain. Still not a bad price for the good service. Be sure to ask for a price quote when making your appointment to avoid surprises.

Very well. The technicians were very neat and cleaned up after they had completed the job.

We had a slow draining sewer line. I called Drain Doctor on Friday and scheduled Monday morning not realizing my wife would not be available until that afternoon. We called on Saturday and they were very accommodating in changing the appointment to Monday afternoon. I live less than fifteen minutes from work and left about the time Ramon started the job. When I drove up, he was already wrapping up. He clearly explained what he had found and how it was handled and had some suggestions to keep this from happening in the future. We have had no problems since the work was completed. The price quoted on the phone was exactly what was charged. Overall a great experience. Will definitely use them again--hopefully not anytime soon though--and would highly recommend them.

I checked many different companies on Angie's List but after reading all the positive reviews, I decided to call. I made an appointment the same day I called, the plumber was running late but I was called and advised of his estimated arrival time. Eddie was very professional, and he also took the time to answer several questions not even related to the service call. I was very impressed and confident that the job was well done..(plumbing and pipes, etc. scare me!) So I will definitely be calling Drain Dr again should I have any problems in the future. Highly recommend this company!!!! Also used the $10 Angie's list discount!

Called on Tuesday for Wednesday morning appointment. Eddie showed up as agreed, very professional and competent. Fixed the drain problem in about 10 minutes, then showed me how to easily fix it in the future. Cleaned up any mess he made. Outstanding experience.

They are on Angie's List. They were fantastic. They were here within 30 minutes of me calling. The guy not only took care of what we called him about, but also found out that there were 35 houses and it was the second sewer line with a different cleanout that was clogged. He took care of that too.

Called on Monday. Scheduled service for Tuesday. Plumber called ahead when he was on his way (within the window he said he would). Uniformed, professional, and clean cut...he came in to look at the drain then went to get his tools after assessing the needs. He worked using the roto for about 10 minutes. The drain was mostly clear, just had hair stuck a little bit. Consequently it did not take him long. He cleaned up his mess completely and removed the pulled waste from the house (did not even use my waste basket). He wrote the bill, gave me my Angie's discount, and off he went. He was in and out in under 40 minutes and did exactly what I needed him to do. Well done...

He came in assessed the problem and within minutes my issue was resolved. He was there less than half an hour from start to finish to include payment processing. He also applied the discount without me having to ask. He also gave me a report about what the blockage in my pipes and tips for the future. Very pleased with service.

Very pleased with services performed

See Describe Services Performed above. I will definitely use this company in the future and recommend them to anyone!

It went great as always with the Drain DR. I have used them several times over the years and this experience was just as positive. I called Drain DR one morning to report a clogged commode and someone was on site within a couple of hours. Jose assessed the problem and decided the cleanout had to be done on the roof through a roof vent. He got right to work and had the drained flowing within a few minutes. However, Jose did not stop at this point. He continued running the auger in and out of the line several times, and to considerable length, just to insure the drain was clear. I was most pleased with the work and especially Jose!

They gave me a quote over the phone. I was quite pleased with their response, the way the technician did his job and I found some other thing that he gave me. I would recommend them to friends and family. I was quite pleased with their service. Several years ago I had somewhat the same thing done and I paid $80 then. I guess $65 was the charge after the coupon discount. Price wise it was a great price even without the discount. It was a very competitive price. They responded within a couple of hours. They will be high on my list to use them if I need to in the future.