Drain Doctor

I called Drain Doctor and left a message with the answering service atapp. 11:30PM Sunday night. Tiffany returned my call at 7:15AM on Monday, December 24. She scheduled a service call for 8:15AM. Ramon showed up on schedule and diagnosed the problem. Ramon was very professional and set to work immediately. Ramon cleard the vent stack from the roof in about 20 minutes. Wow! What great service! After he completed the repair, Ramon explained the problem and how he cleared the clog. I was impressed with the speed of the service call, and the professionalism of the answering service, office, and especially Ramon. Kudos to the entire team! This was a very pleasant experience.

My shower drain suddenly plugged up (no slow warning, just BOOM) on Saturday night. I attempted my own unplugging on Sunday morning. BLECH. I tried a hand crank auger and then I tried drain cleaner. Then I gave up and, VERY CAREFULLY using rubber gloves, wearing protective glasses and a long sleeved shirt, mopped up the mess - and I mean MESS - that my attempts left on the shower floor. I also had to wash the shower curtain and liner after all this (oh, and myself of course!) Then on Sunday afternoon I called Drain Doctor. She said someone could come right out, but it would cost an extra $15. I said I could wait until Monday. (I have two other showers that were working just fine, thanks.) She also informed me of the price and said it would be extra if he had to go up on the roof. I told her I had an Angie's List coupon and she said that was fine. She asked when I wanted someone and I said on Monday whenever they could come. (I work from home.) On Monday at 7:10 a.m. someone called to let me know the tech would be here by 8:15. At exactly 8:00 he showed up in a clearly identified truck wearing a very nice uniform and not looking at all like someone who spent the day crawling around on other peoples' bathroom floors. (Bless him!) He asked to see the shower, asked what had happened and if I had a shower trap. (I did, but I had removed and cleaned it up.) Then he went out, got his powered auger, came back, plugged in and in five minutes my little clog was gone. He ran hot water (through a paper towel filter) just to be sure it was really clear, then THOROUGHLY cleaned up after himself, including the floor! Within 15 minutes he had finished the work and presented me with a bill, subtracting the $10 coupon, of course. I asked him for advice on keeping the drain clear in the future, and he gave me some good tips, then he showed me the photo of his lovely daughters that he had on his smart phone. Ramon is a great tech and a credit to a very organized and professional company. I will use them whenever I can for plumbing work!

Very satisfied. Called, they gave me a quote, came out when the said they would, cleaned out the drain for the price quoted and left. Great tech and great customer service.

We had two drains that have been slow/clogged for over 12 years. We had tried every DIY remedy with no success. I called Drain Doctor in the morning and they arrived later that afternoon. Within 30 minutes both drains were cleared and running perfectly!

I called the evening before after the plumber from that day could not fix my drain and told me they'd need to tear into my tiled wall to fix it. I have an old home with tile I could not match, so I was hoping to find someone who could save me the trouble. I went to Angie's list and read the reviews for Drain Dr. and called them hoping they could help. They called me early the next morning and had a plumber over within the hour. He was able to clear the clog in 30 minutes. I will never call anyone else to clean a stoppage again - very professional, very helpful, reasonably priced.

Woke up this morning to a super slow shower drain, toilet that wouldn't flush and water backing up into the bathtub--yikes! Figuring this problem was more that I could handle with my Home Depot snake, I decided to call in a pro. Jose was prompt and courteous, he briefly troubleshot the issue and proceeded to clean out drain from the main clean-out. He worked h****** it, and our bathroom is draining like a champ now.

I noticed the backup and called around 9:30am on Saturday. They said there was 4 people in front of me and they would call.I went about my regular Saturday business and returned home around 2pm. I called and they said there were still 2 people in front of me. They arrived around 6pm and was there about 30 min. It was great !!

It went awesome from start to finish. Eddy was punctual, polite and knowledgeable.

.NOTICED CLOGGED DRAIN ON SATURDAY AFTERNOON. I JUST ASSUMED THAT IT WOULD BE IMPOSSIBLE OR TOO EXPENSIVE TO CALL A PLUMBER ON THE WEEKEND. I GOT ON ANGIE'S LIST TO FIND SOMEONE AND MAKE AN APPOINTMENT FOR MONDAY. INSTEAD, I FOUND DRAIN DOCTOR AND WAS ELATED TO SEE THAT THEY WORKED ON THE WEEKEND AND IT WASN'T GOING TO COST AN UNREASONABLE AMOUNT. I CALLED DRAIN DOCTOR AND PROMPTLY RECEIVED AN APPOINTMENT FOR THAT AFTERNOON. THE TECHNICIAN WAS PROMPT AND COURTEOUS. EVERYONE I SPOKE WITH AT DRAIN DOCTOR WAS WONDERFUL. I WILL DEFINITELY USE THEM AGAIN AND I HAVE ALREADY RECOMMENDED THEM TO SEVERAL FAMILY MEMBERS.

I called on Monday for a Tuesday morning appointment. I was given a four hour window in the morning. Person who took my call reminded me to print off the Angie's list coupon. Tuesday morning got I call from dispatcher that Ramon would be there in half an hour. Ramon arrived on time and set to fixing the problem. He tried to clear the line from the front of the house but could only get so far. He then went on roof and was successful in clearing the line. Now the toilets and tub are working well. Ramon left me with a diagram of the problem - roots- and told me that there was one big root right under the the toilet line and, since I am in the middle of remodeling the bathroom it might be a good time to get it fixed. He said should cost around $1000. Also said I did not need whole line replaced, just the part under the toilet. All of this took place in under 40 minutes. I had a similar problem a few years back and the plumber who came out then could not clear the line and had to call in another "specialist". It took all day before the line was cleared. They then gave me an estimate of approximately $5000 to replace the line. I could not afford at the time so never proceeded with the work. I will recommend Drain Doctor and will use again.

They dispatched a truck while I was on the phone even though it was Sunday. The work was done professionally and courteously. The tools on the truck are specialized for drain cleaning, so it was a quick and effective fix. Edward was pleasant throughout. He was clearly focused on doing a great job. The price was reasonable as well. Total time between my call and completion was less than 3 hours, which was nice. I will definitely call them first when I need drain cleaning service.

Our master bathroom drain had a stoppage, water was backing up into tub and standing shower. A true gentleman came from the Drain Doctor, figured out where the main outage was, and got rid of the stoppage in 30 min. tops. Free of charge, he helped to make sure my sinks were running water ok, and there were no stoppages there. Earlier in the day I had another company come in to remove the stoppage. They worked for 1.5 hours, charged me $420, and left me with an non-working toilet, and a reference to the Drain Doctor. I guess I could thank them for that :) And, this unmentionable company told me to call Drain Dr. next time, and not call a Plumbing Co. b/c that's not what they do???????? wierd. Anyhow, thank you Drain Doctor !

Called them Saturday morning and was told someone would come out with 30 minutes to 45 minutes. It was more like an hour an 15 but still not bad for a service call. Got an estimate of about $120 I think with $15 extra for Saturday work which seems fair to me then a $10 discount for Angie's list. He used a rooter cable then a sort of leaky balloon thing at the end of my garden hose but could not clear the line completely. Showed me mud that came back up with the tool and explained that i had a broken sewer pipe. Sure enough he pointed out a place near the street where water was coming up out of the ground and the grass was greener than the rest of the yard (never noticed it before). Called the Mesquite city water and sewer department. They had me go in and flush a few times while the watched. They said, "it seems to be working right now" and "we will come back some time next week and check it with a camera to see if it is on your side or our side". It looked pretty clear to me the water was coming up at the curb on their side but I guess you can't fight City Hall. Still waiting. Drain Doctor did what they were supposed to do at a fair price and I am happy with their service.

Excellent. Matt was the repairman. He was early, very polite and professional. He was interested in my assessment of the problem, did his own assessment, and went right to work. The drain was opened and everything is back to normal. This was the best experience I have had with getting a drain opened. Also the price was quite fair.

Technician knew exactly what issue was and where to start. Entire process took about 45 minutes and he was done, tested out the washing machine and it drained perfectly. He also took the time to explain what had most likely caused the issue and how to avoid it in the future.

Called them at 1pm, they were here, done & gone by 3:30! Matt was great - super service.

They were absolutely wonderful. The service technician was on time and polite. He identified the problem immediately and quickly unclogged my drain. The price I paid was exactly as quoted. I was more than satisfied with the service and would recommend them to others.

Had a landscaping drain not working and the patio almost flooded into the house during a recent thunderstorm. Called Drain Dr at 9 pm on a Sunday. They took the appt .and called back first thing Monday morning, at 7 am, to confirm. Matt, the technician, was there at 8 am. He snaked the drain and found the problem, the outlet was clogged/blocked and he fixed it. It wasn't brain surgery, but I need it done STAT as more storms were in the forecast. They were fast, professional, and reasonably priced. Will use again.

Drain Doctor provided fast and efficient service on both occasions we have used them. The friendly receptionist took my info and called back with an estimated time of arrival within 30 minutes. The plumber arrived as scheduled within 2 hours of my orginal call on both occasions. He was professional and thorough.

I had been having drain problems on my rent house. My son had snaked out the drains a couple of times, but he only had a 50 ft snake, and apparently it was not long enough. I was afraid to call anyone to come out because I feared it was roots in the drain, and I would not be able to afford to have that type of work done, but I had no choice. I read reviews on Angie's List to make sure I had someone who could handle the problem and not have to pay an arm and a leg. The technician came out and did the work, and I was pleasantly surprised at the price, and pleased that there was not roots in the drain. They got out the same day I called, and even accepted a check I had given my renter, since I had to take my son to the dentist at the time they were to come out. I didn't meet the technician, but was pleased with the work that was done.

We called Drain Doctor out to fix a slow flushing toilet in our rental property. We specifically asked that if there was any charge above the minimum, that they call us before performing the service. The technician ended up going on the roof and therefore charging us an additional $70, without calling first. Fine. However, the service didn't fix the problem. When I called to discuss the problem, I was told there was no warranty because there was another, unrelated leak under the house. I explained that the leak had been inspected and had nothing to do with the toilet (the bathtub has a leak and the only link to the toilet is that when the toilet is backed up, due to roots, etc., it backs up through the leak in the tub pipe, instead of up into the tub -- the leak has NOTHING to do with whether the toilet is flushing effectively). The women I spoke to said my only option was to pay them again to come out again. No thanks. What a waste of money!

Very professional. Arrived within hours of call, clearly stated what he was going to do, did it quickly and showed me the results to make sure I was satisfied. from call to completed job was less than 2 hours.

Matt arrived in less than an hour after I called. He completed the work in less than 30 minutes and tested the line to make sure it was flowing freely. Matt told me that in case the drain backs up again, Drain Doctor has a 30-day warranty on all drain cleaning. I will certainly call them again for my next plumbing job

I called Drain Dr for an estimate , then booked them to have my kitchen sink drane snaked out. It took Matt less than 45 minutes from the time I called them and requested a plumber til his arrival. He was done with the job in about 45 minutes and told me how to keep this from happening again. He was very friendly and professional, and I would recommend them for drain cleanouts over their competitors for how prompt and courteous they were and their price was the best quote I received.

I called and asked for quick service since the sewer was backing up in my home.and they responded in about an hour. They called and kept me informed of the estimated time of arrival, which was reassuring. The technician attempted to clean the drain and informed me that there was a clog in the city owned sewer. The tech was polite, professional and efficient. The staff who handled the phones kept me informed and clearly stated the charges for services. I would highly recommend this company to anyone, and would call them again if I was in need of their services.