DFW Packing Pros

I have struggled with writing this review for over a month because of how angry, sad, and utterly disappointed I was with DFW Packing Pros. I hired DFW Packing Pros to help me pack my 2 bd/2 ba apartment for my cross-country move. I paid for full service packing which included 2 packers and all the packing supplies. This was the first time I hired professional packers due to time constraints between jobs, and I thought they would do a better job than I could myself - I was very wrong. I have never had this many things damaged before on any of my prior 3 moves. The condition I found the items packed was often appalling. I frequently found fragile items packed in the middle of a large box or at the bottom of a heavy box. I found my mortar and pestle packed unprotected inside the steel drum of my InstantPot. Now, the steel is all scratched up and stained with the granite markings in addition to the scratches and dents on the outside. I have hand-painted jewelry boxes from my aunt that were just thrown into boxes without any sort of protection or regard, and the same goes for several other decorative items that I have now superglued together. The list goes on and on, and I have shed many tears over the precious, irreplaceable items (see pics for more examples). I contacted DFW Packing Pros and was told I'd receive a call back from a manager within 2-3 business days. Over the next 2 weeks I called several more times, left voicemails, and no one picked up making it clear they were screening my calls. I never received even a single return phone call. All of their sloppiness and unprofessionalism began well before any of my things arrived, though. When I first booked, I was told that 4 hours would be enough time to pack my apartment. I was also told that, if needed, I could tack on another hour on the day of as long as there wasn't another job for them afterwards. Well, the packers arrived late and by the time they got up to my apartment it was an hour after the start time. While they did stay for 4 hours, they had only completed the kitchen, living room, and part of one bedroom. This is taking into account that they weren't packing any of my clothes as I said I would be doing that myself. The packers actually said that an apartment of my size is usually a 5-6 hour job. To me, this implied that the company intentionally underestimated the time needed in order to later up-charge me for more hours. I called the company to complain and that I'd like for them to come back and complete the job. I was told that I would have to pay for a minimum of at least another 3 hours for them to come back out even though there was only 1-2 hours left of work to do. I didn't want to keep working with them, but I felt stuck and without another option since I was moving out in three days, I was alone, and working full time. I finally negotiated for them to just come back for 2 hours 2 days later. Following this discussion, my husband and I started receiving texts from the company threatening to send our bill to collections since we had not paid. Our understanding was that the job wasn't done yet. Instead of separating the bills for the 2 days of work, the company lumped them together essentially forcing us to pay before the whole job was done. This behavior was extremely unsettling and not how business is typically done. When the packers arrived the second time, they repeatedly packed things that I had instructed them not to pack. Then, just carelessly dumped them all back into the cabinet. They stuffed things into the bottom of my wardrobe boxes without telling me even though I told them to leave my clothes alone. I thought the cherry on top was when they RAN OUT of packing tape at the end of the job, decided to use duct tape instead, and a couple hours later all my boxes were falling open (I had to go out and buy packing tape and tape all the boxes again myself the night before my movers arrived)!! But no, it wasn't over until I found an entire kitchen drawer full of things that they missed on the day I was moving out. If you made it this far in reading this review, I really hope you think twice before hiring these people to help with your move. You're better off doing it by yourself. As for me, I will be filing a claim with the Better Business Bureau.