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DeLong Services, Inc.

Plumbing, Excavating, Foundation Repair,

About us

DeLong Leak Locators has been providing state of the art underground and slab foundation leak testing for the Texas plumbing industry since 1991. The locating and repair of leaks is our only business. This allows us to provide our customers with guaranteed work at significant savings. M-11123

Business highlights

34 years of trusted experience
Emergency Services Offered

Services we offer

Leak Detection and Location, Hydrostatic Sewer Testing and Isolation, Slab Leak Repair, Water and Sewer Leak Repair, Nu Flow Epoxy Pipe Restoration, Trenchless Pipe and Sewer Repair, Video Inspections, Plumber Support, Trenching, Tunneling

Services we don't offer

Anything above ground.

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.413 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
77%
4
0%
3
0%
2
8%
1
15%


Rating CategoryRating out of 5
quality
4.6
value
4.7
professionalism
4.6
responsiveness
4.4
punctuality
4.5
Showing 1-13 of 13 reviews

Denise B.
03/2016
5.0
plumbing
  + -1 more
We had DeLong repair a leak under the house in the past. It went well. When I heard the leak as I did the last time, we called them. They were very professional. Came out and assessed the situation. Gave us a quote of $2500. It was possible that if it was on the same line as the last repair, they would go ahead and replace the pipe. As it turned out, it was a leak in the same place that they had repaired. They made good on their repair and didn't charge us at all. I really appreciate their honesty and integrity. I would definitely use them again. Thank you DeLong Services!
Description of Work: Had a leak under the slab. Provider came out and assessed the situation. Scheduled work. Completed the work.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,500

Response from DeLong Services, Inc.
Thank you so much for this review [Member Name Removed]! It was a pleasure working for you! Let us know if you have any other problems and we'll be out ASAP!

Stephen J.
11/2015
1.0
excavators, plumbing, foundation repair
  + 1 more
I hired Delong to install pipe lining in the sewer line under the slab foundation at my house. The project was only supposed to take a week, but it dragged on for week after week after week ? not because they encountered any problems in doing the job, but because they had apparently overscheduled themselves - they only came out once or twice a week, for a only few hours at a time. Very frustrating. After they finally finished the job, they didn?t bother to pick up the debris from the project that was scattered under bushes and in the yard. They left that for me to clean up. They also left some kind of adhesive or grease inside on the tile in both of bathroom floors for me to clean up. I also learned afterwards that they damaged the wiring for my sprinkler system when they were digging in the yard. They didn?t bother to tell me about that either, but apparently tried to fix it themselves. They didn?t repair it correctly, and I wound up having pay someone else several hundred dollars to fix it so that my sprinkler system would work again. I thought these people would have some pride in their work, some pride about doing the job right, but it turned out I totally misjudged them.
Description of Work: Repair of sewer line leak in slab foundation using trenchless plumbing techniques and epoxy pipe lining

Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$9,750

Response from DeLong Services, Inc.
I am so sorry about your experience with our company. It rained every day during that time and we weren't able to work. We know jobs like this can be stressful and we make our customers aware that weather can affect our daily activity. We are a small company and when weather like this happens we have to take one step at a time until we get our traction again. I can assure you that we do care about our work...enough to put our last name on the company. It didn't help that this happened during our busiest time of year either. We apologize for the inconvenience, but we cannot control the weather and we strive to make our customers aware of every situation that could arise.

christopher H.
10/2015
5.0
plumbing
  + -1 more
unknown
Description of Work: I did not use the service but Mr. De Long was very professional in advising me of the problem & if I need him in the future I would definitely call him

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Muhammad S.
07/2015
5.0
plumbing
  + -1 more
unknown
Description of Work: Located leak in hot water line under the slab. Accessed it by tunneling about 4 to 5 feat to the leak. By passed the leak by cutting off the leaking section of line and connecting the line to a another hot water line using PEX piping and push-to-connect (e.g. shark bite) connecters.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$2,850

Denise B.
03/2015
5.0
plumbing
  + -1 more
unknown
Description of Work: Under the slab water leak. They detected the leak and fixed the pipes. It went great! I would definitely use them again.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,600

James H.
08/2014
5.0
plumbing
  + -1 more
unknown
Description of Work: Fixed one leak under the house. Determined this by using a camera. The other company I had a quote from said I had 5 leaks and they had no video to show, they said it was the option of the technician. Delong services also replaced the clean out lines in front of the house. |It went very well. Besides doing good work they keep very good communication with me and were honest and did not try to do something that was not needed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,400

Donald B.
06/2014
5.0
plumbing
  + -1 more
unknown
Description of Work: Leak test and they were great and on time.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Linda B.
08/2013
5.0
plumbing
  + -1 more
They were great. Cleaned up the yard when they were complete
Description of Work: Trenched under house and replaced damaged pipes

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,500

Lori P.
07/2013
1.0
plumbing
  + -1 more
No work was performed. I left a voicemail. As of 7/1/13, three weeks later, my call has not been returned.
Description of Work: No work was performed. I left a voicemail. As of 7/1/13, three weeks later, my call has not been returned.

Rating CategoryRating out of 5
responsiveness
1.0


Julia D.
05/2013
2.0
plumbing
  + -1 more
no work was done, called someone else.
Description of Work: Tried to have them come out to give us an estimate for work. Difficult to schedule. Finally they called back and told us times they were available. This would have helped at the beginning of all the phone calls we made to them.

Rating CategoryRating out of 5
responsiveness
2.0

$2,500

James H.
12/2012
5.0
excavators, plumbing
  + 0 more
I had foundation work performed by a foundation company and the foundation company uses a another company to perform a post test for the water and sewer. The post test failed for the sewer. This other company performed the post test and told me that I had 5 areas that had to be repaired. My house has the cast iron sewer pipes. They were going to make a hole in my kitchen, dig under the front of the house and re-route the sewer with new 3 inch pvc piping in the flower beds, under the side walk and along the front of the house. This was to do less digging under the house and less money. I wanted to get a second option because this was a lot of money with the options this company quoted me. I found Delong Services on Angies list and gave them a call. They were very informative and came to my house very quickly to determine a solution. They gave me more solutions for resolving the problem than the other company. They ran a camera to determine what could be done. They also ran their own test and only found 1 area that needed to be repaired, were as the other company found 5 areas. One of their solutions was called new flow which is a liner that is put in your pipes so limited digging is required and you use your existing pipes etc.. After more determination of what needed to be done Delong Services did the 1 repair in the master bathroom which is in the front of the house. There was a 5 ft tunnel dug under the front of the house. The repair was done and test was performed again and passed. The new flow solution was not needed and saved me thousands of dollars. They were very honest, straight forward and when work was being done they kept me informed of what was being done. I would use Delong Services again and recommend them to others. Compared to the other company I felt more at ease and comfortable, the services performed were needed. I felt they did a better job on determining what the problem or repair work needed to be done.
Description of Work: They did testing on my water and sewer lines and found that the sewer would not pass the test. There was 1 area that had to be repaired.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,307

Craig G.
09/2012
5.0
excavators
  + -1 more
My residential kitchen sink stopped up and would not drain. I had a plumber snake the line which did not clear the stopped line. The plumber recommended DeLong to run a camera into the cast iron pipe to try and identify the problem. Pipe was full of black water preventing visibility, but the camera tech identified where the problem area was which was under slab foundation. The kitchen sink is adjacent to an exterior wall with a concrete slab porch. I hired DeLong to excavate a tunnel along the drain pipe to reach the problem area. Initiall the crew had to jackhammer a hole in the concrete porch about 3' x 3', then dug down about 4' and proceeded to dig a tunnel under the slab, excavating 22 feet in length in 2 days. The spoil pile was covered with plastic to protect it from rains over the weekend. On the third work day the plumber cut out and replaced the broken, sludge filled 2and quot; cast iron (T) combination with a 2and quot; PVC combination. On the fourth work day the DeLong crew returned and filled the tunnel with as much of the dirt as possible, placing the extra dirt in several low areas of my back and side yard just as I had requested. The crew patched the concrete and even textured it to match the original concrete as well as I believe could be done. The crew did an excellent job of cleaning the work site after the job was completed.
Description of Work: DeLong excavated a 22 foot long tunnel under my residence to reach a broken cast iron drain pipe fitting, which was replaced by a plumber (plumber not a DeLong employee - cost included DeLong's excavation work and plumbing work).

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,350

Fleur W.
08/2012
5.0
plumbing
  + -1 more
Got an estimate on the cost to reline my pipes - I was really impressed with the plumber who was sent out, who basically said that my system was fine. He had the opportunity to charge me for work I didn't really need and didn't do so. I'd certainly suggest this company to other people because they are obviously honest. I have an old house so if the pipes do ever need to be done I know who I'll be calling!
Description of Work: got estimate on cost of relining pipes

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

    Contact information

    13232 Elmspring Rd, Dallas, TX 75253

    http://www.delongservicesinc.com

    Service hours

    Monday:
    8:00 AM - 4:00 PM
    Tuesday:
    8:00 AM - 4:00 PM
    Wednesday:
    8:00 AM - 4:00 PM
    Thursday:
    8:00 AM - 4:00 PM
    Friday:
    8:00 AM - 4:00 PM

    Licensing

    Bonded

    Insured

    Licensed*

    Trade License Number
    M-11123
    Trade License Locale
    Texas
    Trade License Authority
    Texas Plumbing Board
    Trade License Expiration
    09/30/2016

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    Yes
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Plumbing,
    Excavating,
    Foundation Repair,
    Natural Gas Lines,
    Structural Engineering

    FAQ

    DeLong Services, Inc. is currently rated 4.5 overall out of 5.

    Monday: 8:00 AM - 4:00 PM

    Tuesday: 8:00 AM - 4:00 PM

    Wednesday: 8:00 AM - 4:00 PM

    Thursday: 8:00 AM - 4:00 PM

    Friday: 8:00 AM - 4:00 PM

    DeLong Services, Inc. accepts the following forms of payment: Check,Discover,MasterCard,Visa
    Yes, DeLong Services, Inc. offers free project estimates.
    Yes, DeLong Services, Inc. offers eco-friendly accreditations.
    No, DeLong Services, Inc. does not offer a senior discount.
    Yes, DeLong Services, Inc. offers emergency services.
    Yes, DeLong Services, Inc. offers warranties.
    DeLong Services, Inc. offers the following services: Leak Detection and Location, Hydrostatic Sewer Testing and Isolation, Slab Leak Repair, Water and Sewer Leak Repair, Nu Flow Epoxy Pipe Restoration, Trenchless Pipe and Sewer Repair, Video Inspections, Plumber Support, Trenching, Tunneling
    Anything above ground.

    Contact information

    13232 Elmspring Rd, Dallas, TX 75253

    http://www.delongservicesinc.com

    Service hours

    Monday:
    8:00 AM - 4:00 PM
    Tuesday:
    8:00 AM - 4:00 PM
    Wednesday:
    8:00 AM - 4:00 PM
    Thursday:
    8:00 AM - 4:00 PM
    Friday:
    8:00 AM - 4:00 PM