DALLAS SECURITY SYSTEMS

DSS has been a great resource for my company! They are safety and security focused and efficient in all they do. I highly recommend DSS for any and all companies that are serious about their personal safety and security.

I had their 3 year monitoring and maintenance agreement. I paid DSS via quarterly billing. April 18th, I sent an email cancelling my service informing them I had sold my house and moved out of town. I gave them my forwarding address for a refund. I did not receive a refund. In May, I sent a request for a refund for two months (May and June) I had prepaid and didn't use. I received an email from the accounting manager that they would not refund since:"The contract is for 3 years and it hasn’t been fulfilled". I emailed them back reminding them I had moved and questioning their response to not refund the two months. I called and talked to the account mgr. She informed me they had changed their minds and decided to refund my two months. I spoke to Mr. Cherry, VP and mentioned I was writing a review on Angie's List. He told me I better not slander DSS or he would have an attorney sue me. I mentioned I was just stating the facts. I look forward to receiving my refund. In addition, I had them install 2 security cameras. One camera did not work correctly after the second month. For several month, I asked them to fix/replace the camera, they kept telling it wasn't the camera. After the 6 month warranty ended, I was finally able to convince & prove there was an issue with the camera. They agreed to send it back to the manufacturer for repair. If they had done this earlier, the manufacturer would have replaced it. I received an email they had gotten the camera back and wanted to know: "Do you want to have it picked up or pay to have it shipped someplace".

DSS came out and installed 32 cameras, 2 dvr's, and view software. Through the course of the install we found that the original cameras were not effective for night viewing. DSS came back out and replaced all cameras with a better camera. This company strives to make sure everything is right. Their people are professional and they work hard. After working with previous similar security companies, these guys prove to be the best.