Dallas Home Renovations

Richard's company came highly recommended by our son in Lake Highlands, after using the company for a complete external brick painting and updating of their home. Our particular project was quite small. We needed help in completing a DIY project of repainting and adding trim to a guest bedroom. Richard was very responsive in getting back with us and taking on the project even though it was a small job and even though he had a full load of projects. Within a week of contacting him, he had come to our house to look at the room and worked with us to schedule painters on the week-end. The two contractor painters showed up within an hour of the estimated scheduled time, worked quietly, quickly, and left us with just exactly the room we had been working toward! They were extremely careful in covering several pieces of furniture still in the room and an existing ceiling fan before spraying the discolored popcorn ceiling. It looked beautiful when it was completed. They also did a beautiful job of installing the ceiling trim that we had purchased and in painting the remaining trim and doors. Richard was adamant that we should examine the work carefully and ensure we were completely satisfied before releasing the painters. We did ask them to take care of just a couple of things, which they did in a very pleasant and professional manner. We are planning to have more work done on our house before the end of the year with regard to removing some half walls, painting paneling, painting kitchen cabinets, and just general updating of a 1970's house. We will definitely get a bid from this company when tacking that project. Richard took care of us in record time and enabled us to meet our next task of having new carpet installed.

The following problems during and after the work supposedly finished.1.The accent was installed backwards .We had to research and tell the contractor to correct the installation of the accent.2. Fire hazard in the attic due to unlicensed electrician doing the rewiring.3. The shower plumbing and the drain did not work 4.The shower pan leaked.5 The shower door is crooked due to crooked tiles.6.The faucets too close to backsplash hence one cannot clean behind the faucets. 7.The tile work is of poor quality.8 The sheet rock in the garage damaged when decking done over the garage. We withheld $3000.00 so that we could hire qualified persons to correct all the problems. The contractor wanted at least $1500.00 draw to finish the punch list . We did not have much trust in his work so we decided to withhold $3000.00 to complete the job to our satisfaction. The plumbing, electrical, tiles, accent and quartz is of high quality but the workmanship and subsequent defects has reduced the value of the master bathroom. We have to go through substantial cost to fix all the above mentioned defects. The contractor owes us refund for poor quality of work and causing disruption of our life. The workers were not careful with our property and carpet in the master bedroom is ruined. There was hardly any supervision by the contractor. Conclusion: The work is of such poor quality and full of defects that we have to start over to rebuild the shower pan, redo the tile and the accent in the shower and around the tub which will cost us more than the $3000.00 that we withheld from the contractor The electrical and the plumbing work has to be corrected.AS PER THE TILEPERSON WHO IS REBUILDING THE SHOWER PAN NOTHING WAS DONE CORRECTLY TO BUILD THE SHOWER PAN. HAD WE NOT TESTED THE SHOWER PAN FOR LEAK WE WOULD HAVE HAD SHOWERPAN LEAK IN A VERY SHORT TIME. THERE WOULD HAVE BEEN FIRE H AZARD IN THE ATTIC. Reply to The Contractors accusations: Reply to his insurance claim by him. We asked him to let the insurance company know that the old shower door will not fit properly after the new tiles are set he totally agreed with us on this. We asked the contractor to give us a separate bid for the jobs that insurance company was accepting to pay since his bid was for a remodeling that was not part of insurance claim. We even were insisting since insurance co is paying for rotted wood that to please replace them and he insisted that they are ok. We found out after the shower was opened by the new contractor that he had only replaced few of them. Adjustor had no issue of adding the door to his list when he saw the job site. I have been emotional about this since this was dragging long and I could see the bad work could see I made a wrong decision to give him another chance. We had given him so much money that we could not withdraw early on or we would have. I thought since I have given him a referral that he will make sure he does a good job for us, but he was not capable of this level job. We also went against our better judgment of hiring him knowing that one of our folks we have referred him to was not happy with his quality. Not everyone understands second chance. They take you as a fool. In this case I blame myself every day. His claim about us becoming Angi’es list just to complain about his was work is totally false. (Masking the real issue). We are a member of Angie’s list for over a year. We made sure we have all of our facts and invoices and pictures ready before we wrote anything as we know this forum is only for facts. We even have proof on this. Above is another unsubstantial claim by him. He is threatening us so that we do not tell the facts and alert other member to be aware of his poor job. Does he need to write this in this forum? He can get an attorney and deal with if he chooses. This forum is not for legal issues. Scaring other to do what is right is not what this forum is all about. Next time another consumer wants to write about him has to worry that he will get an attorney for them too. He had us sign a contract which included an entity that did not exist. The entity TRCC did not exist. It had been dissolved on August 2008. We called to verify TRCC but the line was busy after we had given him the check. He had cashed it in less than 30 minutes and we left for thanksgiving. He started the job on 12/02/2013. When he left the job site and we checked with our council we found out that he had us sign a no effective contract. At the time that he left we did not know about any of the leaks and plumbing and electrical issues. We just wanted him to fix few of the major issues like the tiles and shower door before we proceeded with more payment, since we were afraid he was going to say this is the best he could do after he got his last payment. We had an inspector to check the plumbing and electrical since the unlicensed electrician and plumbers had done the work. Inspector informed us that plumbing does not work and there is fire hazard in the electrical work. Then we hired a plumber, he fixed several issue of the plumbing and told us we had to have a permit to build a shower pan (when we asked the contractor he said we did not need it). We did not hire the plumber for the leak detection, but when he was running the water he found out water was not draining and took out lots of debris from the tile material and other stuff out of the drain. During the process of getting bids to fix other issues we notice that the tile in the shower floor is not drying for 3 days and each contractor had different opinion as to why it was happening. We called the first plumber he could not come soon so we called another plumber for just checking for the shower pan leak. We wanted this to be independent of the tile contractors, so no one confuses us to get the job; we were still giving him the benefit of the doubt. Within the first hour of the test the shower pan leaked from all four corners and by the next day no water was left in the shower floor and the plumber certified that there is a major shower pan leak. We got bids from different contractors and selected one company that was willing to take on the task. As the work progressed and when they took the tiles out we could not believe what we saw, nails in the shower pan and one side was not even covered and everywhere was wet. He has taken the cement block seat out and built a wooden one. The area was not even covered by shower pan material. No other contractor accepted the job around the tub and said the previous installer did not know how to install this tile and to fix it all has to be torn down and completely redone. This bad work was Dallas home Renovation Company’s second attempt on this accent tile. I even went around per his recommendation looking for a tile that was available in inventories so we can get this work done fast, and I could not find one that was in stock. His sub was pressuring us to pay them before they come and fix the issue with our counter top and said he has not paid them in full, so we explained what had happened, that is the trashing he is talking about. They said he is the one that give them jobs and not us so they will take his side. We are not enjoying this process; we have life that has been disturbed. We have so far paid $6038.00 to redo all this after he has left, we owe him $3000 but what about our $6038 and the agony he has put us through and we have been in this mess for almost 3 months. We have not written nor do we write about his manners since this is not the issue in this forum. We are not here to mask the real issue with “He said”, “she said”. My emotional had nothing to do with his unskilled and unlicensed works and lack of supervision. My husband was checking the job site to see if they have covered the stuff since they were damaging the tub and new counter top by putting their chemical materials to mix for the tile and throwing all the tile derbies in an uncovered tub. Brand new faucets were not covered he covered them. The contractor keep telling us he has several jobs and cannot get to all of them so what was our fault here. (Masking the real issue) Below are the items we could see before he left the job and we did inspection and found out about all the other issues. This is why we could not take it any more by paying and not getting a decent job. 1. Shower pan tile installation: bad prep for under the tile and uneven areas and, he accepted it was bad and needed to be redone. 2. Few of shower wall tiles, since we could not ask for all. Most of the ceramic tiles that were cut had chipped. Uneven grout everywhere. 3. Bathroom floors, one tile was installed wrong direction, and several tiles had wider grout than the rest. His tile man was not good. 4. Tub skirts: Insert was installed backward. Contractor said this was the way it should be we had to insist that he should check with the tile co. The instruction of the tile installation was clearly noted on the invoice. Who can stay calm at this point but we did and said ok fix it, we understand. 5. Counter top issue; he had to take everything out to fix and we were so worried what else would get damaged when he tries to fix that. He said there was nothing wrong with the way it was, so we said ok to that also and thought maybe we can find a remedy for it later. We clearly put the best foot forward every time, and said it is ok if he is fixing it. We knew he did not have skilled worker in his team to fix the punch list. Many areas of bad tile work was part of it, and after the last payment he will not agree to redo any of bad workmanship. Trust was gone when he said himself” sometime bad works happen and I have to live with it”. We were the victim this time unfortunately.

In terms of ease to deal with, Richard is great. He is prompt in response and they do what they say they're going to do. My job was fairly small and I think he was only present at the beginning of the job and a few other times. His crew is fairly good in their work. Based on my experience, the job was to do a mid-level remodel of a bathroom, I was satisfied. They had some good ideas on how to make the space better, improve the usage of the space. I went and bought all the hardware. I was preparing my home for resale and therefore really wanted to balance cost with aesthetics. I would definitely rehire for the same type of job. I do not think, from my experience, that I'd hire him for an upscale job where I want everything perfect, but I also didn't pay for that type of work. For the price he delivers good quality, but there were small aesthetic things that would've bothered me if I were going to live there and I wanted a higher end remodel. His crew was also, as is typical of most contractor crews, more interested in getting the job done than right. So you definitely need to check up on them daily. I had ordered a vanity with an 8and quot; spread and bought a faucet for it. When they installed the vanity, it actually had a 4and quot; spread instead, but they still installed the faucet anyway so it looked silly and left the trim parts that didn't fit (because of the smaller size) in the drawer. These are the types of things that would give me some pause but they weren't terrible things that couldn't be overcome.

I'll have to say Richard is exceptional. Not only does he do good work but he is extremely fair in his prices and business dealings. My front door would not open and needed to be completely reworked so that it was squared up again. Richard came and looked at the door and gave me an estimate of $250. I thought that was a fair price for the amount of work they would be required to do. He and his guys came and they worked on the door and it's now working fine and you can't see light all the way around it any more. When he called to ask if I was pleased with the work he said that it had not taken as long as they thought it would so instead of the $250 estimate, he would only charge $150. I will certainly use Richard/Dallas Home Renovations again. I have several other projects that need work.

We were so pleased with Richard and his crew. We've already referred him to several of our friends and will continue to do so. They were very quick, responsive and went above and beyond to ensure that we were satisfied. We'll definitely be using DHR for any future home projects.

I am very happy with them. They are very good people with very good work ethics. They are charging a fair price. I have absolutely no complaints. My home is older and I'm older and they were very nice to fix other things and do a few things extra.

We tested them out with the first project it went pretty well, so we used him with the second apartment. On both project he provided very valuable insights, did good work at a very comparable prices to a non-general contractor (which is good). More importantly less stress. There was some additional follow-up, but compared with other experiences, it wasn't too bad. We are definitely planning on using them again.

It went well.

Called for an estimate on a bathroom remolded. Instead I was referred to some other contractor who came out and did measurements and told me he would get back to me with an estimate. Never got the estimate after two weeks of calling.Too much hassle to get an estimate glad I didn't hire them.

Overall, they were good. He gave very detailed quotes. Every job that was done I had a bid by multiple contractors. His bids were one of the lowest and detailed ones. He told what he was willing to do and the itemized cost bill for that. The negative with this guy is that he has a range of workers from excellent to poor. When he starts the job he used excellent workers and once you spend a lot of money he substitutes them with poor workers. You need to keep an eye on him. In my case a lot of work had to be redone. He requires a lot of supervision. He is a good guy and professional but I had issues with him. He was punctual.

Overall a great experience. Richard was very friendly and the work done was quality work. The price quoted was a great deal and the final bill was in line with the quote. Richard's team was punctual, professional, and very friendly. He had a very quick turnaround time, completing the tile job in three days. The only hangup in the whole process was getting our carpet tacked back down, but that was mainly due to scheduling conflicts between his carpet guy and us. That has now been completed and we are extremely satisfied with the work. We will definitely be calling them again!

Richard provided an outstanding estimate, compared to other bids we received...and he lived up to the estimate. Richard and his team showed up on time every day. They set realistic expectations and time lines, and kept us informed every step of the way. They cleaned up each day and respected us and our home. I will use Dallas Home Renovations again in the future, and have no problem recommending them to my friends and family.

Went well, he was able to finish out both bathrooms for less than what other contractors could do the master bath for...using them to remodel the kitchen and texture other walls now.