We start by listening. Compassion and Patience are the foundation of every client relationship; we listen to the issues that brought you to us. By offering IT Support, Networking, Audio/Video with Automation and Security Services, we are truly a one stop shop for your home or business technology needs. For our small business clients we offer Consulting and Project Management, including Web Design, Marketing and HR services. We have tailored to our client’s overall techno-health for more than 17 years now, and my wife Tori and I have specialized in full service solutions for families and seniors, work at homers, and small to medium businesses. We work swiftly, and want to talk about what technology could be doing for you. Let us win you hours back in your week with the right tools, or help your company become more efficient and profitable!
Business highlights
18 years of trusted experience
LGBTQ+ Friendly
Family Owned & Operated
Emergency Services Offered
Services we offer
Clients turn to us for answers on anything tech: With so many options that change constantly, which equipment is right for me? Will you teach me how to use it? How do I know my phone is backed up and photos syncing? Will you manage all the technology in the home and office: phone systems, home automation, audio/video, security/camera systems? We can offer whole home or small business complete technology solutions.
home theater design, computer repair, computer training
 + 1 more
Zach helped us upgrade to 4K MoiP video distribution, upgrading from our previous Wyrestorm Matrix. We also massively upgraded the Network infrastructure. Because both Zach and I and my wife have been dissatisfied with the originally installed Apple network, he upgraded the entire network including hardware at cost, which was a savings of close to 12000 dollars. We have been loyal clients for about 7 years now, and Zach's maintenance contract has paid off time and time again- but obviously this time was a remarkable example of taking responsibility for, and honoring the business with us. We greatly appreciate his time, his timeliness, and honesty. We are lifers.
Description of Work: A/V upgrade
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$45,000
Matthew H.
01/2019
5.0
home automation
 + -1 more
TTG was able to send someone over that was incredibly competent and he got 3 of 4 circuits going. TTG didn't stop there an had another guy come out who was able to troubleshoot the final circuit and get it going.
Description of Work: I had 4 3-way smart switches that were not installed correctly by my original electricians.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Response from Custom Tailored Tech, Inc.
Thank you, sir. Glad that we we're able to help you Get Smart, electrically speaking.
STEPHANIE S.
08/2018
5.0
computer repair
 + -1 more
Mr. Smith of Texas Tech Guru was wonderful. He came to my house to see if my computer could be fixed on site but because of the on/off button was broken it had to be taken back to the shop. The whole process took about couple of days due
Description of Work: I had 2 malifunction computers
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$238
Michelle K.
02/2018
5.0
home theater design, computer repair, computer training, home automation
 + 2 more
When your time is valuable and you rely on current tech/smart phones/Outlook and other apps to help you be as efficient with your time as humanly possible--We have not found a better resource to bring us current, help make it all work, run smoothly and correctly - to free us up to drive revenue for our businesses. Zach has a gift for the tech and can translate it so that the rest of us - get it!
Description of Work: To make WIFI work in our home offices, bring our tech currrent, update work laptop, make all our tech talk to each other. Update our Outlook and other apps to be the most current. Make smarter decisions about licensing. Reconfigure home office to match work office.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
David B.
12/2017
5.0
computer repair
 + -1 more
High-quality professional in every way. Would definitely recommend Zach for any PC work.
Description of Work: Configure new PC.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Custom Tailored Tech, Inc.
Thank you very much for your feedback, come back anytime!
Jerry M.
06/2017
5.0
home theater design, home security systems, home automation
 + 1 more
Everything works well, when it doesn't, he fixes it.
Description of Work: Zach is responsible for the installation of all technological equipment in the house, including the Sonos, televisions and stereo, centralized automation and security/camera systems.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$75,000
Kathleen L.
05/2017
5.0
computer repair
 + -1 more
Excellent work! On time, professional, worked rapidly with no wasted time (while waiting for some downloads, he set up my Amazon Prime TV access), pleasant, and able to coherently explain what he was doing and why. For the first couple of weeks after the initial visit, I called, texted, emailed fairly frequently as I got used to revised setup and usage parameters. He was always responsive and provided the kind of service one would expect of an in-house IT department. Cost of that first visit totaled about $600, including additional hardware and software brought/installed. Hourly rates eminently reasonable, and monthly package (routine remote maintenance and unlimited phone/tech/remote support) expected to be well worth the $100 that is costing.
Description of Work: Clean up computer, solve security issue, change out hard drive, basically general IT maintenance and fixes.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$600
Response from Custom Tailored Tech, Inc.
Thank you very much for your kind words. A very well crafted and honest review. I appreciate it!
Alfred W.
05/2017
5.0
computer repair
 + -1 more
Excellent, wonderful young man, easy going, pleasant to be around, explained every thing he was doing. Could not ask for a nicer working relation.
Description of Work: Replaced my old computer
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$750
Donna R.
05/2017
5.0
computer repair
 + -1 more
Zach was extremely courteous, professional and knowledgeable. He called to followup many times to make sure that every thing was working properly.
Description of Work: I needed help with internet connection dropping constantly and was not getting anywhere with cable support. Zach was able to determine the problem quickly and advised me on how to get cable company to perform the repairs. He also upgraded my modem and relocated it in an area of my home that would get the best reception.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
ROBERT M.
03/2017
5.0
computer repair
 + -1 more
Zach arrived on time and set right to work solving my long standing problems w my network. Zach said that I'm more interested in the technical aspects of the setup than most customers, and he took the time to explain what I was interested in learning. He provided and set up two items of networking equipment [routers], several cameras and software that I had on hand. He also guided me on using app on smartphone to access system from elsewhere. He called the next morning to be sure all was still working as designed in installed - it was/is. All in all, a great experience. Texas Tech Guru, Inc. is the answer to all your computer or networking problems. I would [will] call him again. I will recommend him to friends.
Description of Work: Provision of networking equipment [2 items], and set up of network & IP Camera system. Solution of all problems.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$800
Response from Custom Tailored Tech, Inc.
Thank you sincerely for your glowing review and kind words. It means a lot to have you as a client- we look forward to working together again soon!
Marc T.
02/2017
5.0
computer repair, computer training
 + 0 more
Excellent support, extremely timely, always responds to me quickly. Looking forward to working with Zach for many years. I'll have him out to the house next.
Description of Work: Needed to get my calendars setup on my mac and iphone for work, and needed help with other aspects of lawfirm IT administration. Recently integrated Clio into our practice, Zach handled that for me.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,200
Brenda G.
02/2017
5.0
computer repair, computer training, home theater design, home automation
 + 2 more
Great, Zach did an awesome job, couldn't have done it without you!
Description of Work: Internet setup, new router, television reinstalled after moving, new computer setup and drive upgraded to a solid state drive, printer setup, iPhone and ipad configuration and optimization
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$800
Shelby F.
01/2017
5.0
computer repair
 + -1 more
He is professional, on time, and responds extremely quickly to my requests for help. Zach also runs my updates each month so i don't have to on my PC. When I broke my laptop charger he had Dell there the next day to fix it free of charge.
Description of Work: Zach setup my new computer and iPad to sync with my iPhone. He charges a flat monthly rate to keep all my devices up and running and my Real Estate business functioning from home. He came recommended by two of my friends who also live in the Park Cities.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Alex J.
11/2016
5.0
computer repair
 + -1 more
TTG maintains and updates our network. They provide support in cases of network problems. I have never had trouble reaching Zach when I have needed him. He cares about our ability to work. He constantly is thinking farther forward then I am, and often anticipates future needs. He is prepared and plans effectively. We have employed him to cover our work network for the past five years. I highly recommend.
Description of Work: We signed up to get help with a new computer purchase. We then hired him to work on our computers and provide monthly support on our business.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Custom Tailored Tech, Inc.
It's been a pleasure to serve you and your dad for the past 5 years. I appreciate your trust, and continue to be enthralled in expanding my own knowledge and services to encompass your company's needs.
Adam S.
11/2016
5.0
computer repair
 + -1 more
Smoothly, Zach helped me move my contacts from icloud into exchange, cleaned up my computer and iPhone, got everything syncing and backing up correctly. I was unavailable for the majority of the work- he had my blind trust and proved worthy of it.
Description of Work: Establishing my new company domain and Exchange account for myself and partner
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Juan O.
11/2016
5.0
computer repair
 + -1 more
My computer always performed well after it was worked on by this company.
Description of Work: Install programs, Fix Black page of death, remove viruses at different times, correct and fix when I hit wrong buttons and ended up out there who knows where
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Phil B.
11/2016
5.0
computer repair, computer training
 + 0 more
Zach was due at my house this am to deliver and set up my new iMac. Was here when promised! He set up the old and new units to transfer information and while this was taking place he worked with me on various questions that I had about my iPhone and Apple TV. In a relatively brief time he really taught me a lot. Am impressed and looking forward to having him help me for a long time!
Description of Work: Have now placed Texas Tech on retainer to work with me on my computer, iPhone, iPad, and AppleTV. Depending on the situation can reach him by phone, email, or text.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Custom Tailored Tech, Inc.
Thank you for your kind words [Member Name Removed]! Thanks for lunch, hot tea, cookie and walnuts! :-)
ED B.
11/2016
5.0
computer repair
 + -1 more
It went very well as usual with this company.
Description of Work: Consulted on software updates for my wife's internet service provider and assisted her with various iPhone issues.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Custom Tailored Tech, Inc.
Thank you [Member Name Removed], you've been an excellent mentor, friend, and client for 17 years now.
Jerry M.
11/2016
5.0
computer repair
 + -1 more
Provider stays with issu until it is resolved
Description of Work: Computer interface with house and media
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$500
Response from Custom Tailored Tech, Inc.
Thank you very much for your business for these 5 years now.
Ann B.
11/2016
5.0
computer training
 + -1 more
OUTSTANDING! We have used him for YEARS, and he is TRULY THE BEST! He stands behind everything he does! He always went out of the way to problem solve if I called with a problem. He is often able to solve the problem by logging in from his office or home and thus solve the problem immediately--and for less than an actual service call. He will make life so much easier for you!
Description of Work: Complicated computer work. Simple and complex questions about the computer/routers/printers and how to set them all up properly. I couldn't BEGIN to know the depth of his understanding and his technical prowess. He also set of my husband's and my new iphones, set all the settings for us, made sure we were connected and connected to computer in the best ways! He was amazing and brilliant and resourceful and truly a genius at getting it all to function together and well!!
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Larry T.
11/2016
5.0
computer repair
 + -1 more
Zach has been my go-to professional for over a decade. His advice, trouble-shooting expertise, and hardware/software programming support are indispensable to my dual practice as a freelance marketing professional and as a published author. Fee-based retainer, both project and program, as needed.
Description of Work: Full service IT for home-based business.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Custom Tailored Tech, Inc.
Thank you for the kind words LT. I really appreciate your time for the review.
Cynthia O.
03/2016
5.0
computer repair, computer training
 + 0 more
terrific! Zach is a true professional who knows his product. He takes time to teach you. He is a great support person.
Description of Work: Personalized a laptop computer. Changed the hard drive to a solid state drive. Sped up the start up. Made sure the wifi and printer connected to the computer.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,900
Chris C.
07/2014
5.0
computer training
 + -1 more
Zach arrived on time, and had the new machine installed and protected with the parental control equipment he provides within 30 minutes. My son has been glued to the machine since yesterday- his brother is completely jealous, and have a feeling we'll be buying another one soon. Zach has been working with my family for about 4 years now, and has guided us in terms of service provider choices, hardware selection like routers and computers, has done light media work for us employing other contractors when necessary, and is pretty much our one stop shop for our family. He's not the cheapest service provider, but has recently lowered his price per my request- when's the last time you can say that happened with a contractor? Zach really separates himself from the competition by offering a fixed monthly rate for a hardware parental control filter combined with another software filter to keep our boys safe at home on all of their devices- not just iPad minis and iPhone, but on their Xbox and Nintendo DS's too. We look forward to working with him in the future to guide us in the safety necessary to protect our kids on the very unpredictable internet.
Description of Work: Setup a new computer for my 9 year old son. Wireless gaming machine.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,000
Linda C.
07/2014
5.0
computer repair
 + -1 more
Zach came out to install a new printer for us last week. It is a great unit, and performs more reliably than our previous HP Color Laser printer. It took less than an hour, and didn't cost us a penny thanks to the all inclusive maintenance contract.
Description of Work: Signed us to an annual all inclusive maintenance contract for seniors.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,400
Alex J.
07/2014
5.0
computer repair, computer training
 + 0 more
Be clear about what you want and Texas Tech Guru will make it happen. Don't have an idea of what you want, ask, he can build it or fix it. I think they are easy to work with and do great work. We have worked on defining pricing and warranty details. We have had our computers moved and reset up. We have had computers built. They manage our network. They work to keep our data protected and secure.
Description of Work: Zach maintains our work computers and when we have issues, he fixes them. Simple and clean. Things always work.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Computer Repair,
Computer Training,
Internet Service,
Computer Sales,
TV Sales
FAQ
Custom Tailored Tech, Inc. is currently rated 5 overall out of 5.
Sunday: 12:00 PM - 6:00 PM
Monday: 8:00 AM - 6:00 PM
Tuesday: 8:00 AM - 6:00 PM
Wednesday: 8:00 AM - 6:00 PM
Thursday: 8:00 AM - 6:00 PM
Friday: 8:00 AM - 6:00 PM
Saturday: 12:00 PM - 6:00 PM
Custom Tailored Tech, Inc. accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
Yes, Custom Tailored Tech, Inc. offers free project estimates.
No, Custom Tailored Tech, Inc. does not offer eco-friendly accreditations.
No, Custom Tailored Tech, Inc. does not offer a senior discount.
Yes, Custom Tailored Tech, Inc. offers emergency services.
Yes, Custom Tailored Tech, Inc. offers warranties.
Custom Tailored Tech, Inc. offers the following services: Clients turn to us for answers on anything tech: With so many options that change constantly, which equipment is right for me? Will you teach me how to use it? How do I know my phone is backed up and photos syncing? Will you manage all the technology in the home and office: phone systems, home automation, audio/video, security/camera systems? We can offer whole home or small business complete technology solutions.