I had a confirmed appointment for April 15. Confirmed by Lu. My husband and I spent hours moving everything away from the windows outside & inside. They did not show up and didn't have the courtesy to call and cancel.
Description of Work: Nothing.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Nicholas A.
05/2014
5.0
window cleaning
 + -1 more
Not sure how much I spent as we have a lot of windows, but chris is great! Cleaned all my windows carefully and got it all done pretty fast. He is pleasant and personable and never forgets to call for appointment reminders. We plan on using him again for my windows. Hard to find good customer service these days but chris definitely cares and I have no doubt that if there was even a spot left on a window he'd come back out and remedy it as soon as he could.
Description of Work: clean windows
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
$350
Janet P.
10/2013
4.0
window cleaning
 + -1 more
He cleaned all our windows, inside and out, on our two-story home. He removed the screens, but did not clean them. However, he overlooked six windows completely, both inside and out, and when we conveyed this through email he quickly returned to clean them. Unfortunately, after cleaning the inside of these windows, he left. Soon after, we realized that he had failed to clean the outside of those windows and the glass on them was obviously sticky from residue that had accumulated over the past season. We were unhappy and surprised that he went to all the trouble to come back out, yet only finished half of the work! As far as the rest of our home, the majority of the windows were satisfactory, but several appeared to be wiped dry with a "dirty" cloth leaving them streaked, and a few others had water spots on them, all of which were clearly visible when there was sunlight on the windows. We were disappointed that we had to go back and clean the window sills ourselves since we were told they would be cleaned along with the windows. It was correct that they had been exposed to the rinse, but due to all the residual dirt, this only accumulated in the windows sills and quickly turned into mud. We wanted to give Crystal Clear a better rating and would have if our windows had been completely and thoroughly cleaned when they returned to our home the second time. We also strongly feel that if the screens on the windows are not going to be cleaned along with the windows, the customer should be informed of such. Dirty screens simply tend to make clean window glass look dirty! And, after all, the main reason for getting our windows cleaned was so that they "looked" clean....at least as clean as possible!!
Description of Work: We contacted Crystal Clear to to clean our windows via email. We received a timely reply and our appointment was scheduled for the following week. The owner of Crystal Clear is the person who cleans the windows. He was prompt, courteous, and professional. He takes pride in his business and offers a customer satisfaction guarantee.
Rating Category
Rating out of 5
quality
3.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
$245
Nicholas A.
08/2013
1.0
window cleaning
 + -1 more
Horrible unresponsive company. Didnt return messages for a week. Scheduled service after a month of calling. Guy came out and refused to wash screens and said "they aren't that bad". All my windows are so streaky that I almost wish they would have left them alone. They didnt have professional tools like other companies we've used and honestly I can't believe they weren't even worth the 40.00 for the special online deal. I emailed the company and sent them images of their version of "clean" windows but they have yet to reply about the terrible service and I don't expect them to. They also left a gummy type grime that I've had to scrub off of several of the windows. This service was terrible hire at your own risk. My windows are far from clear so now that I've wasted 40 bucks ill have to get some real professionals out here to clean up the mess they left.
Description of Work: Was supposed to clean 10 windows
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$40
Nicholas A.
08/2013
1.0
pressure washing
 + -1 more
Took a month to contact someone as they don't answer calls or return messages. Purchased a coupon for services and wish I hadn't. Refused to wash window screens, left streaks on windows and a few looked worse than before, worker did not have proper tools. Would never hire or recommend. Regret allowing them to schedule service.
Description of Work: Window cleaning
Rating Category
Rating out of 5
quality
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$40
Elaine W.
07/2013
5.0
window cleaning
 + -1 more
They were very helpful and flexible. They took the solar screens off for me and put them back on too. They washed the solar screens as well. The window cleaning was good.
Description of Work: I have used Clear Crystal Windows to wash about a dozen windows.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Window Cleaning,
Pressure Washing,
Air Duct Cleaning,
Gutter Cleaning
FAQ
Crystal Clear Windows is currently rated 3.1 overall out of 5.
Sunday: 7:00 AM - 6:00 PM
Monday: 7:00 AM - 6:00 PM
Tuesday: 7:00 AM - 6:00 PM
Wednesday: 7:00 AM - 6:00 PM
Thursday: 7:00 AM - 6:00 PM
Friday: 7:00 AM - 6:00 PM
Saturday: 7:00 AM - 6:00 PM
Yes, Crystal Clear Windows offers free project estimates.
No, Crystal Clear Windows does not offer eco-friendly accreditations.
No, Crystal Clear Windows does not offer a senior discount.
No, Crystal Clear Windows does not offer emergency services.
Yes, Crystal Clear Windows offers warranties.
Crystal Clear Windows offers the following services: Residential & commercial window, gutter and spout cleaning, pressure washing & HVAC duct cleaning.