CADDELL ELECTRIC

This company has the recipe! They are very responsive, respectful, professional and most importantly...knowledgeable. I have managed 2 commercial properties for the last 7 years, and during this time I have experienced the worst contractors imaginable. After a particularly frustrating encounter with our electrician, I jumped ship and found Caddell on Angie's list. They have never failed me and continue to amaze me. Their technicians never condescend or intentionally talk over my head (even when we discovered that the "short" we complained about was actually caused by cheap bulbs. Who knew!) We decided to replace our current fluorescent lighting with LED and the bulbs we needed were in short supply with no ETA from the manufacturer. The technician I spoke to about this told me that he would call me when they came into their warehouse. Months went by and I never heard anything. One day, out of the blue, the technician called me and told me that they were back in stock and wanted to schedule a time to replace them for me. I was floored that he was able to keep track of our needs. So happy with this company. You will be to!

I called Caddell Electric on Tuesday morning after we had lightning strike our home on Monday evening. I explained in great detail exactly what had occurred and that we believed we had 2 outlets that may need to be replaced and that we would like a complete electrical inspection. The person who answered the phone quoted the following fees to me: $39.99 trip charge and $119 for a lightning inspection. I verified the pricing for the initial inspection and then asked how their pricing worked if they found any issues that needed to be rectified. She told me that after the $39.99 and the $119, any work would be quoted by the job and not by the hour. I asked if they would typically be able to do the work same day, and she said it depended on what needed to be fixed and if they had the correct parts on the truck, etc... I told her I understood, and we booked the appointment for Thursday between 8am and 10am. The technician arrived at around 8:15am, and he and I walked the home together. I showed him where the lightning had struck the home and also explained that the outlets we thought were not working were actually functioning (a breaker had simply tripped) but that we still wanted an inspection just to be sure there was nothing we were missing. While we were in the home, the technician received a phone call. After we did the initial walk through, he told me his boss had called and he was going to go to his truck to call him back & start the paperwork for my job. After approximately 10 minutes, the technician came back into the home and started explaining the work that he would be doing: inspecting the breaker boxes, some switches and some plugs as well as the HVAC units and water heater, which could take about 2-3 hours. He then showed me the paperwork that had a charge of $609 at for the lightning inspection ONLY, which comes to between $200-$300/hour. This amount did not include any other potential work that would need to be done based on the results of the inspection. I told the technician that I was quoted $119 over the phone, and he said that inspections start at $349. No one EVER mentioned anything other than $119 to me. When I balked at the price, he questioned if this work was to be covered by insurance and I told him no, it would not, as it didn't make sense financially. At that point he said we could call his boss (the owner) back and verify but that he had just spoken to him regarding this job and that $609 was the proper charge. We did speak to the owner on the phone, and I expressed my confusion over the quoted price vs the $609 now that they were at my home. He said I must have misunderstood and that inspections START at $119. I told him that I did not misunderstand and that they would not be doing any work at my home. Additionally, I told him that if the price is a range from $119 to $609 (the high end of the range being over 5 TIMES the lowest), the person who is answering the phone and booking appointments should be upfront with clients on these fees. At best this is simply a case of the person taking the calls who doesn't know the pricing or miscommunicated the pricing. At worst it is dishonest. I did pay the trip charge and wasted a good hour of my morning when I should've been at work. My advice to any potential customer of Caddell Electric - VERIFY, VERIFY, VERIFY the pricing before you book the appointment, so there are no surprises in the end.

It's good so far, it's a three year plan so, yeah, very pleased. I did have a service call where there were some things that needed to be done outside the scope of that, which I expected. I think I purchased it in advance but knew then that I was making an appointment and I think it was the day of the appointment that we, because there were some things that I needed to have done around the house. I would definitely use them in the future.

Service call was fine. Electrician very professional and did the work quickly. Was in and out in under 30 minutes. He gave me the invoice at the end of the service call and it was for $271. The break out was $219 for an arc fault circuit breaker, $39.95 for a service call fee and some other fee labeled T.F.S. for $12.25. I wrote the check and the electrician went on his way. Now here is the problem. They charged $219 for a part you can purchase for $40 to $50 online and at Home Depot etc. The exact same part, brand and all. I called to try and figure out why such a huge difference in price. They took my phone number and a little while latter, Lance, who stated he was the owner called me back. He explained to me that the $219 included the part mark-up, trouble shooting and installation. I then asked what the service call fee was for, and he explained that was just the trip charge and did not include any time spent troubleshooting or working. He also claimed all this was the standard for the industry. So, I'm left with $120 to $170 for less than 30 minutes of work, depending on the mark up of the part. Don't forget to add in the $40 trip charge and the mysterious T.F.S. fee of $12. I told the owner, he could either comeback out and remove the part he just installed and give me my check back or I would just stop payment on the check. His choice. He agreed to return the check and remove the part. To sum up: - I find the trip charge of $40 to be excessive considering it does not include any work of any kind. - Their labor rate is severely overpriced, somewhere around $240 to $340 per hour, in this case. Lastly, I called another electric company and got a quote for replacing the arc fault circuit breaker...$145 all inclusive. I guess it's not really the industry standard after all.

After 2 years and thousands of dollars later of which half of the work had to be redone, they have decided they don't want to guarantee their work for me anymore. They have a service charge of $39.95 which should not be charged for customers who have used them before.I agreed to no guarantee on this job today and so he puts light in crooked really why bother. After 2 years I am now out of service area. I had already decided this was the last time to use them . They have an attitude when come out here to try and get out of much work as they can. I told him today if he didn't want to put in light don't do it. He said couldn't do cause had no one to hold latter so I held the latter myself. They have sent people out here that couldn't climb a ladder even after I had told them what I needed done. I could have used someone local but because they supposedly GUARANTEED their work I used them when it would have been cheaper to use someone else. The diagnosgtic charges are a killer. The first diagnostic charge I had as I am looking at my receipt was$609.00 and the second was $429.00 with partial repair. This is where I made my first mistake at hiring this company. I have other work to be done but guess I will go local.

I was desperate to get an electrician to check some outlets before the backsplash went up and initially no electrical company could make it out so I set up Caddell Electric for July 8 but Stephanie in the office said she would call me if there was a cancellation. Well, they had a cancellation exactly when I needed them and Paul came out and did the work quick and professional. So both Stephanie and Paul did an excellent job! I even tried to use them this week but they are so popular they have a long lead time to get someone out so I had to go with Speedy Electric. I will see how they do and rate them.

When my bedroom lights went out, I called Caddell Electric. I usually don't call for repair help. My trust level is low for modern-day people. When their manager said on the radio that he performs background checks on his employees, I enthusiastically called. I needed help because the previous owner was a do-it-yourselfer and when I described my box at Locke Wholesale, they said I needed help NOW. The Caddell technician came out, gave me an estimate for which I prepaid, came out and changed out all the breakers and now, THERE IS LIGHT! I will call them again.

Very professional installation. Thorough estimate, arrived on time, discussed additional detail. Completed job with very good quality work. Very satisfied.

I was very pleased with my experience with Caddell Electric. I didn't have an electrical emergency, but I called on a Saturday and left a message asking to schedule an appointment. Within 30 minutes they'd called back, and the appointment was scheduled. Communication was great on the day of the appointment. They were actually able to arrive early but called first to make sure that would work for me. The work was performed professionally and efficiently. Michael did a great job explaining what he'd observed in the attic and what could be done to correct the issues. I felt the price was fair and that his objective was to perform the work correctly and efficiently without running up the bill. The components of the bill (prices for different repairs and other administrative fees) were clearly communicated. In my opinion, all of these things are very positive and speak well of the way Caddell Electric does business. In summary, A+ experience.

I was expecting a bit more thorough of an inspection but I suppose it was more my fault for just misinterpreting the language of the "Big Deal" offer. It's tough to pass judgment on whether or not it was a good "deal" as I haven't actually used any of the discount that the plan comes with. It was nice to have an electrician come out to the home and poke around at some things and he definitely alerted me to a few items that I intend on replacing / fixing during the year, so I'll be using Caddel Electric again. The electrician (Michael) was very courteous and knowledgeable and was pretty honest about everything he saw. I can tell Caddell is pretty pricey when it comes to certain items (e.g., full scale inspections of a home's electrical system, installation of exhaust fans, dropping new lines, etc.) but pretty reasonable for others (e.g., replacement of a ground rod, whole-home surge protection).

Bottom Line. Mike Harper was great. mike showed up on time (actually a few minutes early), showed some ID and even offered to put on boot covers if he needed to come inside. All the work was done in the garage, so this was not needed, but appreciated. Nice guy and always curteous. We talked about several options for installing the outlets and he layed out several which differed in cost/time/difficulty. The low cost solution would have been to mount the outlets over the sheet-rock and not flush mount them, but I chose to flush mount them to match the rest of the house. we discussed any challenges that might arrise during the installation like fire blocks, gas lines, etc. and the load/specs (GFCI) on the outlets. I mentioned I would be running some shop equipment so he suggested adding breakers to the panel, which I had already been expecting to do. This company gives flat rate "per job" estimates, not a "per hour" estimate. What you see is what you pay. Not a bad way of doing business. He estimated it to be a 2-3 hour job and he was right on the money. I let him do his install and when he was complete, he took me through everything he did. He showed me the new breakers, the labels, the outlets, and how to reset them if needed. Great service, no issues and would definitly do business with them again.

I called Caddell to replace two ceiling fans with new ones after I had tried to do it myself, but had some difficulty. Setting the appointment was easy, and the woman I spoke to was very courteous and helpful. They called me about half an hour before the technician arrived which is always a welcomed courtesy. Jason was on time, friendly, and knowledgeable. He informed me of everything he was going to do before he started to be sure that I understood and was ok with everything. I felt kinda bad for the guy because it took him a little over four hours to install both fans. Apparently I had chosen some especially intricate fans, and one of them was even slightly defective. He was still able to efficiently do the work, and did a great job. The only reason I gave a C for price is because it was way more than I was excpecting to pay. But considering how difficult and long the job was, I concede that it was probably fair. I would still recommend Jason and Caddell, as well as use them again.

We are having the kitchen island removed and needed a live electrical outlet removed rendering it dead. The price quoted was the priced paid. The serviceman called asking if he could come early and arrived promptly. All options were discussed thoroughly with prices before any work was performed and explanations provided as the work progressed. Overall, this is a reputable company and I'd use them for future services. P.S. A+ in my book. Thanks

The technician, Michael Harper, arrived within the scheduled time and was cordial and professional from the start (wore shoe covers and showed ID). I explained the situation and he was able to quickly fix it. Since he was able to fix it so quickly, I asked him to provide estimates for other needs around the house (replace ceiling fan, light fixture, outdoor lights) and he was able to do so. He recommended a house surge protector but was not pushy about it all. Michael was very friendly and said if we should call for any of the other discussed work, he'd be the one to show up.

Michael Harder was among the most courteous and professional contractors that we've ever had in our home. From the initial consultation through the completion of work, there was nothing more we could have asked of him. From the moment my wife and I met Michael, we were comfortable with the honest advice and professional feedback we received. He was punctual and kept the workplace clean over the course of the four full days it took to completely rewire our home, replace virtually all fixtures, and install outdoor landscape lighting. Michael's diligence at keeping the home clean, safe and quiet allowed my wife to keep our two daughters home while the extensive work was taking place. His pace of work was very impressive, but not at all rushed, and we couldn't be happier with the end result. The energy efficiency and increased safety of our home brings a peace-of-mind that goes so far beyond the cost of the products and services we received. I highly and completely recommend Michael and Caddell Electric without any hesitation.

Called Monday and was here Wednesday. The technician Michael was running 30 minutes late and the office called to let me know. Michael was very polite, professional, and knowledgeable. We had other companies that could not figure out the problem. Michael did and explained it in great detail. Very satisfied with their service and would recommend them.

Michael with Caddell Electric showed up on time for the quote, was easy to understand and detailed all the information on what needed to be done. He was patient, articulate and very professional in his appearance and evaluation. Michael vouched for the crew who was going to do the trench work and his confidence was well founded as the crew did the work and put everything back in place as well as could be done. The insurance adjuster checked the quote and approved it as written. Michael showed up on time as did the crew to dig the trench, the work was completed in less than a day, looked good and everything worked. Michael inspired confidence from the first contact to the completion of the work and you couldnt ask for more from a company or its employee. Highly recommended!!

I called him 4 times and they kept saying somebody would come out that night within the hour. Then I called at 10:30 and they said that I did not have an appointment.

Both technicians were courteous and professional. I had a question the following day and I called and received a call back within the hour to address my questions. I will definitely be using this company in the future for our electrical updates/projects.

The service technician was on time, professional, and friendly. He repaired several fixtures and ordered a bathroom light and fan combo and returned to install it. We have used this company several timed since then and will continue to use them.

I had them plug lights in and he checked everything and it worked. After charging me and left, I went to watch TV and it was off. He unplugged the FIOS and didn't plug back in

Excellent service! Professional, thorough, on time, knowledgeable, and made the repair and a free safety inspection in under 30 minutes. Would definitely use Caddell Electric again!

This company has worked at my home for 6 years performing everything from simple to complicated electrical repair. They are always on time, professional and do expert repair.

No issue15 minute switch out

Very friendly, professional, courteous, and fast. Will use again!