B&B Air and Heat

Our AC unit broke in Dallas in August 2023. B&B came in the morning to see if they could fix the unit or if it was dead. They tried to fix it first but because it was so old it had to be replaced. I got quotes from multiple different vendors and B&B was the most reasonable out of all of them. The came in the next day and had it running mid afternoon. They provided a fair rate and excellent service. I recommend them.

They told me they would call me back in 1 hour. It has been 2 days and never received a call. I called back multiple times and when I told them about prior commitments they said "well I guess they will call you tomorrow."

Great Job.

B&B came to our house on a Saturday evening when we began noticing that our air wasn't as cold as it should be. They were here promptly--and got the job done quickly at a good price--and even provided a cleaning at no charge. Taylor and Richard were both very professional and helpful--and we are delighted to have our AC up and running again so quickly! It's too hot in Dallas in July not to have good AC service people. We will use B&B again for regular maintenance and whenever we need excellent and quick AC service. A+

They were very good, I had no problems and really like them.

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I was very happy with the price and the work performed. I recommended them to a neighbor a few days ago.

My sister recently had her AC unit fail. After calling several companies and being told that the entire system had to be replaced, she called Band B. They came out within the hour, found a way to replace just the parts that were bad (even finding the original cause of the failure) and were able to replace it at a very reasonable price the VERY NEXT DAY!! Given that the AC had been down almost a week and it was an especially hot time in Texas - that was AWESOME!! The sales guys were knowledgable, polite and helpful. The service/install guys were polite, very helpful and done in about 2 hours. We are happy to recommend them for your AC needs.

They treat you as if they respect you. They charge a fair rate. They do what they say they are going to do and when they are going to do it. It's just the way they talk to you and provide customer service to you is all in a manner or respect and it's good customer service. They will also give you an idea when they will be coming to your house. They will put plastic boots on their shoes so they don't risk tracking into your house. They clean up after themselves. I've had other people come over to my house and they're kinda like pigs. They come and they do their work and then they leave their mess like left over pieces of their project.

Band B called in the morning to confirm appointment. I let them know that earlier was better because we had to leave later in the day. They moved their schedule around to accommodate. David was the technician and he was very friendly, courteous, and professional. After examining my systems they found a problem, left a quote for repairs, and after leaving a phone number to call with questions they left. I liked the fact that there was no high pressure sales to fix my systems and that they expected me to get a quote from another provider. They are doing a great job building trust and long term customers.

David is very nice. To receive a technician within 1 hour of calling and the repair within 1.5 hours is efficiency at it's best. I used B&B in 2005 to install the AC unit and I would use them again. David also checked the freon level during the call, which I'd forgotten to ask for. Overall, this was an excellent service call.

Their quote for the copper piping was around $2300.00, and it was very disappointing that the wrong diagnosis was given.

We were not impressed. They quoted the same brand we already have which had failed early even though he admitted he wasn't too impressed with that brand and he had no interest in quoting additional work in the attic. He just said it would be real expensive and in his opinion not to bother. We decided to go for a second opinion and the second guy went to the outside compressor and fiddled around and fixed it so we did not have to buy a new one after all, at least not yet. We have happily used B&B for maintenance for years but no more, i am sorry to say. While, they are professional, responsive and courteous, which means a lot to me, I feel like now they are in it to sell AC units not give good service.

hey came out to examine my home's 2.5 ton A/C unit which had quit. The gruff guy they sent out (think Quint from Jaws) tried to convince me that I needed to buy an older model unit without the new RF22 freon that all units are transitioning to. He told me the newer units were much more expensive and I should buy an old style unit while they were still available. A little research found that I could actually get an RF22 unit for LESS than the older freon models and that parts for that older model (including older style freon) would be much more expensive. I knew he was scamming me when. after taking our unit's motor to very size he never called back after I left a message to discuss my findings. He was trying to clear his warehouse of the older models at my expense. Would not recommend them.

Our air conditioning went out over a weekend. We called five different A/C companies in the Yellow Pages-each stated they were available 24/7. We either got an answering machine with the message that they would check it frequently and call back or talked to the answering service who said the company would call RIGHT back and have somebody out that evening. NOBODY but B and B responded-including the company we had used for fifteen years. The gentleman came out very promptly. He was nice as can be, and he gave us his cell phone number to call any time if anything came up. We have called him directly and he came out again within hours. They are fabulous. Courteous, quick, and knowledgeable-with all needed items on his truck. What more can you ask for?