B & W Insect Control & Tree Care

unknown

No work was done

unknown

Failure.

Great results. Trees began to have new leaves. He is the best tree man I have ever used.

The trees are fine full and were irreplaceable. B.W. was prompt professional and his price was very reasonable. If I have any tree trouble I'll call him first.

New growth on all trees and shrubs. Pests non existent. Great Job

Great job- saved dying trees

Did a great job.

Before agreeing to do the work, Bob White insisted on showing me the evidence of infestation and explaining the potential consequences. He showed my references from Angie's List and the Angie's List Top Performer award he won in 2011. And he is determined to win again in 2012. Once we agreed to do the work, he and his crew quickly performed the work, leaving no evidence of their having been there. Bob gave me clear answers to all my questions and he offered to come back in a couple of weeks to verify that the treatment was having the expected effect.

They are definitely an A.

Badly. He didn't act as though he wanted to do any work.

We have had trees trimmed before using reputable companies so I knew that most tree trimming jobs would cost sigificantly more than $400 if you have mature trees. However, he was very reluctant to come out and look at the property to give an estimate, despite my argument that it was hard for me to describe the size of our trees, how much roof overhang, etc. He also spent a lot of time giving his reasons for not doing so. I described the job as best as I could to him and he quoted me $1200. I felt I was on the phone for MUCH too long with him. The quote seemed unreasonably high to me based on what we've paid in the past, so I called Complete Tree Service who actually came out to do the estimate. Complete Tree Service quoted me $750 (with the Angie's List discount) to do almost TWICE the work than in my over-the-phone B&W quote. Carlos from Complete Tree Service was much more professional to deal with and we have decided to go with him instead. Carlos even commented that I "knew a lot about trees" and that I "had done my homework" so I am definitely not an uneducated consumer - I know what kind of trees we have, what kind of health they are in, and what needed to be done. I will be calling Angie's List to get a refund for the Big Deal. In the end, I think that B&W was probably overwhelmed with the response from the Big Deal and wasn't equipped to professionally handle it. I understand the reluctance to spend so much on gas money just to go out to a property and give an estimate only to be turned away because some people think they should get so much more for $400, but that is part of the business. I also really think that if he had come out to look at our property, he would have realized that it wasn't $1200 worth of work and he could have revised his estimate accordingly.

I don't believe the vendor had any intention of doing the work specified in the specail deal. He wanted to charge me more that what I paid for rright from the beginning.

When I initially spoke to him, he gave me the number of someone different to call. They said they weren’t working for him. When I called him back, he told me that he wasn’t going to do the work for the price that I had already paid. He was extremely unprofessional and I would not recommend him.

I called on Monday (11/7) to see if he could come out on Friday (11/11). He said he would do that but would not commit to a time. He asked that I call him on Thursday. I then called on Thursday and he informed me that he was too busy to come on Friday but we could try for next Friday. He refused to set up an actual appointment. I didn't appreciate his attitude and lack of professionalism in handling the situation especially after I had already taken the day off from work to meet with him on Friday. If he is this difficult about an appointment for estimate, I'd especially glad that I never paid him for any service. I will gladly use a different company who can schedule and keep appointments.

Great - Very thorough.

Great! my trees look wonderful even after the hottest summer even in Dallas.

Very well.

He is wonderful; he is very knowledgeable and brought our tree back to life.

I have used this company for several years and they are always on time and friendly. Give personal service always! They call back after work is done to make sure I am pleased or need anything else.

He did a wonderful job and I was very pleased with him and his company.

They were very professional; they are the only tree expert I will trust.