AquaCare Pool Service

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The AquaCare team is efficient, professional and reliable. We have been using AquaCare for cleaning and maintenace for over 4 years and they have always provided great service. The monthly cost will vary depending on the level of service that was needed during the month. AquaCare can provide basic cleaning services as well as complex maintenance tasks. We trust AquaCare to clean our pool, inspect the pool equipment and perform both routine maintenance and as-needed repairs. We like the fact that we can leave town for extended periods of time and feel confident that AquaCare will keep our pool clean and well maintained in our absence.

They are really good and we really like them. We pay them monthly. Their price is fair. We've had other people work on the pool and they charged more.

This was the absolute worst experience I have had in any field. I have had my pool filter regularly cleaned twice a year for six years for $90. My pool man quit cleaning filters due to back problems. I contacted Aquacare. They called during the cleaning to say that a carriage bolt and o-ring needed replacing and gave some story about how difficult this would be and that I needed a new filter system. The repairman left twice for other jobs and claimed to have difficulty obtaining a carriage bolt saying that a common stainless carriage bolt would not be strong enough. Completely untrue. Anyway, I received a bill two months later for close to $500 for the simple cleaning with a bolt and o-ring replacement. This was a complete con game. I will never do business with them again. I contacted three pool service people and they all confirmed that there is no way this would be a reasonable charge. After a months worth of going back and forth I finally paid a bill of $246 simply to be rid of a horrible experience. They even attempted to add to the rebilling beyond the amount we agreed upon on the telephone.

They had to come out 2 times, and charged me for 2 visits, however they still haven't fixed the timer. I have called them several times and left messages stating that the timer still isn't working.

I've been really happy with them, they've been great.

The pool was OK; I never knew when (or if) they were there - though I was charged for lots of chemicals (on top of their monthly fee of $130. Never owning a pool before, I didn't think anything of it - just figured it was part of the cost of a personal pool. I asked for a referral about some decking repair and was told I would have some names...six months later, I was still waiting and got a bill for 2 hours of scrubbing my tiles to remove the calcium deposits. If you guys are on top of the chemicals, wouldn't you have noticed high calcium and taken steps to lower it?? At that point, I terminated my agreement with AquaCare - researched pool care for myself and now do all the pool servicing - cleaning, chemicals, backwashing filter, etc. and have not looked back.

We are pleased enough that we will continue using them. They have been dependable. When one of their people was ill and couldn’t come out to take care of the pool, they found someone else and told us who the replacement person was going to be. I think they have given good and conscientious service.

They continue to keep both of my pools running in excellent condition. One is chlorine and the other is salt. They know the equipment for both.

I first called Aquacare when they helped us get rid of mystery stains that resulted from my year of thinking I could take care of my pool myself. Roger came out and gave us several options, and recommended the least expensive-draining the pool and doing an acid start up(as opposed to the more costly and damaging, acid wash). I was so impressed that we hired them to continue weekly service, and I haven't been sorry. They have done a wonderful job for us. When we started to get a mysterious algae-like growth on the side of our pool(even when the chemicals were okay)Roger and his staff kept researching and asking other professionals until they were able to figure out what it was and how to get rid of it.

There were really responsible and did a great job. They were extremely responsive and quick to get back to me. They came to work on time and stayed without leaving at all until the whole job was done which only took them a day. They were very professional and attentive.

While I was not there for work performed, the pool was absolutely amazing when I came home. They seemed thorough and knowledgeable. Roger is a detailed in getting the phone assessment. I find them a little high priced, although the quality is outstanding. I was somewhat surprised by the overall bill when I expressed concerns to the owner, he was more than willing to work with us on the bill.

GREAT COMPANY FROM WHAT I CAN TELL. I KNOW THAT MANY OF THEIR WORKERS ARE SEMINARY STUDENTS.