All Trade Pros

I purchased the $159 for 4 Man Hours deal. They sent two gentlemen over for 2 hours of work, and courteously let me know beforehand that would be the arrangement so I was not surprised. Both gentlemen were extremely polite, friendly, and good at their work, and I was very pleased with the results. Their work was very quick and of high quality, and they made sure to discuss various options on the door and drain pipe with me and get my approval rather than just "tearing into things" as some handymen have done in my previous experience. I will happily use them again and highly recommend them!

They tell me they will call and they don't. They put me into contact with one person, and then they don't show up. I call back and they tell me I need to talk to another person. I keep getting bounced around.

`We purchased the Deal. It took a while before they could get us on the schedule, which was okay because we weren't in a hurry. The day we were scheduled I spoke with the scheduler several times and there was some confusion between the scheduler and the crew regarding our address and when they would arrive. I got several calls from the crew explaining that they were still on another job and ultimately we decided to wait until the following day, though they were willing to come in the evening if we had preferred. They arrived on time in the morning and proceeded with all the work we needed done. We exceeded the one hour prepaid job and the remaining fee was reasonable for the time spent and the work completed. We will use them again.

Had appointment to have an additional electrical outlet installed between 9a & 11a on 1/16/2013. Two man crew showed up at 1030a and checked out the situation and informed me that in addition to parts there will be an additinal charge of $75 to access the attic. I checked the coupon and it did state there would be an additional $75 charge if it was necessary to go into the attic however I did not notice that when I purchased the coupon. After I agreed to the additional charge they went to Home Depot to pick up parts. Upon returning they completed the job within the time limits. They did a good job cleaning up and the outlet works fine.

He must be swamped right now; we’ve been going back and forth and finally we made an appointment for a planning session. Last Tuesday 2 of his employees came to take photos and they said he would get back with me later that day with estimate, but he never did. I emailed him Thursday and received no response. I am working on a deadline since I’ll be traveling so it’s really nothing personal and I don’t know about the quality of work.

lt took "numerous" calls on my part before I could get an appointment after paying for the service upfront. I initially waited for someone to contact me as that is what the instructions indicated would happen. The two service men sent out were from New World Electric. They were prompt and professional. They were also tidy. They did not have knowledge of CAT5 wiring so the line they ran did not work however, after this was discovered they did send someone else to rectify the problem the following day and everything is working fine. I would recommend New World Electric as well.

Purchased the $99 for 2-hour special and ad an electrical line, junction box and chandelier installed. All Trade was great.

We had a scheduled appointment and they did not show up. When I called to follow up and they said it would be an additional (4) weeks, which was inconsistent with my expectation and Angie's Lists' efforts. Waiting (2) months for the service is not acceptable.

They were very conscientious. Everything went very good. I would not hesitate to use them in the future.

This was an Angie's List deal to get a panel replacement and upgrade to 200Amp service for $1500. The fine print on the deal said the permit, inspection, and grounding costs were extra. That turned out to be about $650 extra--seems a bit steep. It was a pain getting in contact with these folks after paying. They were supposed to respond to me via email within 3 days of me purchasing the deal, but they did not. Angie's List asked if they had responded and I told them no. Then, nothing from either All Trade Pros or Angie's List. I started calling & had to leave a couple of messages, then finally got a call back. They sent someone out to look at the job. He took some photos on his iPhone and couldn't really answer any of my questions. He was to have the master electrician call me with the specifics. That never happened. However, the All Trade Pros office sent me an invoice to agree to for the extra charges and wanted me to commit to the job with no answers to my questions. Eventually, I went ahead and signed up for the job. It then became my responsibility to schedule service cutoff with Oncor. But they told me the electrician could just pull the meter. Fortunately, Oncor offered to call All Trade Pros to work that out. Dec. 13th arrives and the guys show up around 9:00, which was pleasantly surprising. They immediately had to go buy parts after looking at the job--apparently never having seen the photos that the 1st guy took. They returned with a 150A panel, because they said a 200A panel wouldn't fit. No offer to refund part of the job was made (I'm not really getting what I signed up for, am I?). Fortunately, this is still a vast improvement over the 100A federal pacific junk that was in my house. The inspector showed up in the early afternoon. He wanted to see the grounding rods pounded down below the soil surface, but the electricians couldn't get them down any lower. Eventually, the inspector passed the job & everything got buttoned up. It works. But now I have a couple of ground rods sticking up a little bit to watch out for when working on the lawn. I will probably berm the soil next to the house to make that less of a problem. It looks like they did a fine job for what they did, but I'm not sure I'll go for another Angie's List deal like this again--what I got wasn't really what I signed up for, and the extra costs seemed a bit excessive; plus, it shouldn't be such a pain to schedule after you've already ponied up the money.

Don't use All Trade Pros. They don't care about their customers. I purchased Big Deal for 2 Man Hours of Licensed Electrical Work Plus a Free Panel Inspection 0n 12/03/2012. On 12/04/2012 I called Tracy Elmore and asked when i could schedule the work, I was told that would would start scheduling work are the Big Deal was over. I didn't hear anything from them until I received an email on 12/14/2012 that they were booked thru Christmas and they would contact me on the 26th. When I didn't hear from them I called Tracy Elmore and was told that they would get back to me the following week. Again no one contacted me I sent and email on 1/2/2013. I still didn't get any response from them so I called their office on 1/8/2013 and left a message. When this didn't get a reply I contacted Angie's List about my problems. On 1/10/2013 I received an email from Angie's list stating they had contacted All Trade Pros and that they would contact me. I still haven't head from them but since I was refunded my purchase price I am done with them. Use All Trade Pros at your own risk. If this is how they treat their customers who know what their work is like.

After they failed to show for 9:00am appointment, I phoned the company and talked to the owner. He advised me that they did not have us on the schedule and blamed it on the recent loss of their "scheduler". To his credit, he made arrangements to get someone there the same day. However, the person that arrived volunteered that he was not a licensed electrician yet, only an apprentice, but he did seem to perform the work satisfactorily. I shadowed him most of the time to assist with ladders, handling of parts, turning breaker switches on/off, etc. and he seemed to be competent in what he did and even said a couple of times that he could phone the "master electrician" if he needed some help figuring out something. He conducted himself in a professional manner and conveyed a good attitude about wanting to do the job right. Overall, I was initially disappointed in the failure to keep the appointment, somewhat skeptical about the apprentice that was assigned the job, but in the end pleased with the quality of the work and the value received. I would probably use them again, but would prefer that a licensed electrician perform the work, although I can't criticize the quality of the apprentice's work.

We had a bit of a rocky start, but everything turned out well. The workers were very professional, and the new bathroom looks great.

I had contacted All Trade Pro's owner Tracy Elmore prior to purchasing a Big Deal for 6 hours of handyman services for $319 and provided a list of the items I needed completed to determine if the work could be done in the 6 hours for the Big Deal. The entire list consisted of : installing 9 drapery rods (rods and hardware were supplied by customer and height and width for each rod was marked on wall by customer); installing 8 furniture pulls on dining room furniture; installing 34 pulls on kitchen cabinets; installing 2 pulls on guest bathroom cabinets; installing 12 pulls on master bath cabinets; installing 4 roll out shelves in kitchen cabinet; installing 2 new sink faucets and one tub faucet in master bath. Mr. Elmore replied in an email that everything but the plumbing could be completed within the 6 hours and the additional hours for the plumbing would be $125 per hour. I then sent a revised list of tasks removing the plumbing and putting the priority for drapery rods, then cabinet and furniture pulls, then roll out shelves and if time was left on the 6 hours install 2 towel racks (placement and hardware supplied by customer). I then purchased the Big Deal. I had a confirmation email from Mr. Elmore for the appointment time on Thursday 12-13.2012 arrival time between 8-9 am. By noon on Dec 13 nobody from All Trade Pros had arrived and I emailed Mr. Elmore. He phoned me and stated I was not on the schedule for that day. I told him I had a confirming email from him with this date and time and he advised me he would be sending a 2 man (father and son) team and they should arrive shortly. The team arrived around 1 pm and I again stated the tasks to be completed and the priority of the tasks. I removed myself to my office and the team starting hanging the rods. After 1 hour I checked on the progress and found only one rod hung and the father starting on the second one. The son was getting ready to start on the pulls in the kitchen. I told them the rods were the highest priority and I would like them both to work on that task. At the end of 3 hours they had hung 6 rods and installed 8 pulls on the furniture. They then tried to get me to approve additional hours (at $125 an hour) to finish the remainder of the tasks. I asked them why it had taken them 3 hours to install 6 rods and they stated that the screws that came with the rods kept breaking when they tried to use them and they had to use other hardware to install the rods. I asked for the broken screws so that I could send a picture to the manufacturer about defective hardware. They could not find the broken screws. When I asked what happened to them they did not have any response. I then asked them to leave as I did not want to pay any more for extended service. Quality of Work: One of the rods started to fall off the wall when I tried to hang curtains on it. The brackets on the longest rod where uneven and misplaced. I hired another handyman company to come finish the work and repair the falling rod. The new company also found that 3 other rods were improperly installed and would need repair before I could hang curtains on them. The brackets would not hold on the walls. The second company was able to complete all the remaining tasks within 2 hours including repairing the previously installed rods from All Trade Pros, installing 2 towel racks and drilling holes for the pulls I did not have so I could install them myself when they arrived. I do not understand why the All Trade Pros team could not comlete the work in the 3 hours for 2 men I purchased. The second company indicated 3 hours for 2 man team should have had no problems completing the tasks. I also emailed 2 other handyman companies with the same list and both responded that the tasks could be done within the 3 hours by 2 men. I don't know if the All Trade Pros team was just stalling to try to get me to pay more for extended time or if they were just incompetent. On 12-17-2012 I emailed Mr Elmore to advise him that I wanted to provide him a heads up about my review for Angie's List and detailing the issues: late arrival, lack of task completion after emailing that they could be done within the 3 hours by a 2 man team; inability of team to return the broken screws; improper installation of rod. I wanted to give him a chance to make the situation right. I never heard back from Mr. Elmore. I would never hire this company again and would not recommend them to anyone. I feel like I wasted $300 and still had to hire someone else to complete the work.

Very impressive across the board. Easy to schedule; indeed, contacted me before I contacted them about a "special" I'd purchased. And the on-site work was excellent. Would hire them again, and recommend them unhesitatingly.

We had a little miss communication at first, but once we spoke to each other, I met with the service people and they where able to do the work in about 30 minutes.

Part of Angies List "Big Deal." Had a difficult time scheduling an appointment, they just didn't call back. Once i had an appointment i took off work and they never showed up although i did receive a "courtesy" call during the same day saying they could not make it. Became frustrated and asked for my money back which took them months to respond, eventually they contacted Angies List to refund my $125.00 which they promptly did. Awful experience which wasted a lot of my time.

They did a bait and switch on the Angie's List Coupon and would not honor the original language in the coupon. The service I purchased for $99 was for two "consecutive" hours of electrical work and they came back and said it was only for two "man hours" and they would send two men for one hour. I did not buy that. I also was told I would receive a credit from Angies List and that also did not happen. Burned twice!

No one called. No one showed up. Nothing. Rediculous. Not at all impressed with Angie's list.

We did not use All Trade Pros to do the work. We had the money for the coupon refunded from Angie's List when the contractor would not do the work that we wanted to have done. I found that I was not really purchasing 24 hours of work, but 24 hours of the work that they would do with the coupon. While there was nothing wrong with the contractor or their limits on what they would do, the coupon deal was misleading. I would not buy one of these open-ended deals again.

They were to arrive between 8:00 and 10:00 a.m. and I asked them to please call when they were on their way. It was 10:45 and I had not heard a word, so I called and spoke to the owner. He called them and called me back saying they were running late but were on their way. An hour and 15 minutes later, they arrived. This was the first indicator that this may not go as I had hoped. I proceded to walk the house and go through the list of items I needed done, about 6 things, prioritizing them according to importance. Of course, only a smattering of that actually got done. MOST of the things that happened, I have already stated above, and I don't think they allow me enough characters to write down every disastrous detail of this experience, nor do I really want to recount how ridiculous this situation really was. Suffice it to say, if you don't work and have all the time in the world on your hands, and you don't need to adhere to any sort of schedule, and you don't care about the quality of work being performed on or in your home, and want to be spoken to and treated like a parent scolding a child by the OWNER of a business, and you have money to blow, go ahead and give these guys a shot!!!

I purchased this deal hoping them fix the low voltage issue on some outlets, and ceiling fan not working, and hang a foyer light. I had an appointment on Nov 27th. The appointment was scheduled for 8:30 a.m. and they showed up after 5:00 p.m. They didn?t call to tell me they were running late and their office didn?t answer when I tried to call. Two men came in and I showed them the low voltage in several outlets that I had. They did some tests but they didn?t seem like they had a lot of knowledge. They were on the phone with people trying to help and find out what was wrong. They replaced a GFCI outlets and said they couldn?t find the problem for the low voltage. They were there for about 20 minutes and advised that they couldn?t fix the issue. They did not do any panel inspection which was listed on the coupon. I called the next day and explaint the sitution. The people I talked had no problem to acknowledge it and set up another appointment for the coupon I purchased. The 2nd appointment was set Jan 3rd, 2012 9am. On that day no one showed up for the appointment. When I called them they said that they called me but I didn?t receive the call. They told me that I had already used my coupon (which was for 2 hours of electrical work on Nov 27th) and that it would be $125.00 per hour today. The person I talked to was very rude to me. He did not want to listen to my explaination and told me there is nothing he can do. If I have problem, call AngiesList, then hang up on me. I don't think the coupon was used because the issue wasn?t fixed and they didn?t use the full 2 hours. I?m very disappointed with the service and the way I was treated. I purchased a lot AngiesList big deals before. I am not satisfied with some other service provider's service, but I never tried to write a bad review for them, simply because I believe no people will do perfect job, as long as they are honest, I will respect them. However All Trade Pro does not do business with honor, the way them treat their customers is extememly unprofessional.

I tried contacting him several times but found it very difficult to reach him. I found that he doesn't have anyone to answer his phone but his outgoing message said he prefers to be reached via email or text. I then sent him a very detailed emailed included the information on how to contact him as well as the job itself, but he never got back to me again. I tried calling him again and left a voicemail and the only response I got was a confirmation that he recieved my voicemail. I tried emailing him again but he never replied again. After all of that he did send an email, seemingly to customers who bought the Big Deal encouraging me to contact him and explain the job, even though I had already done all that several times.

First: It appears that we engaged All Trade Pros (ATP) at a bad time, organizationally. They were both overwhelmed with work and in the midst of changing personnel for the very important scheduler position. While I have sympathy for folks in such a tough spot, our experience was just not that great. The Angie's List Deal was for two hours of electrical tasks, including a courtesy check. My husband is a busy engineer who COULD do the tasks needed, except that he is booked up with his own work. I planned to have the ATP electrician install a lighted ceiling fan where we had already removed a chandelier. I also wanted them to replace a bulb in a very high light fixture on our front porch. And was planning to take advantage if the courtesy check offered. After I paid for the service online, I sent an email to the address listed. I didn't hear back. In the meantime, I got busy and delayed following up. When I did connect with ATP, on November 30th, the scheduler told me they had been very busy. We scheduled the appointment for December 11th. When I gave her details about the work I wanted done, she informed me there would be an additional $125 fee for any fixture work at more than 12' high for liability coverage. This was WAY more than I wanted to spend to have a light bulb changed. While this is NOT my area of expertise, I still have a question in my mind about a 25-year-old company needing to charge for one-off liability coverage. I expect there's a rationale that will make sense, but since this kind of "high" work would be a common task in the neighborhoods ATP serves, perhaps they could consider being more transparent about such cost additions to their "deals." I also learned that the deal was for "two man-hours" not two-hours-with-one-electrician. That also should be made clear up front. Since the light bulb change was too expensive and Christmas was around the corner, I decided the electricians could install the ceiling fan and help with some very low-key, easy exterior decorations. I got a call on the 11th asking to reschedule for the 13th, which I couldn't do. So we rescheduled for December 21st, which of course was way too late for them to help with the decorations. When no one called or appeared at my door on the 21st, I called and learned of ATP's personnel problems. The man who answered the phone was apologetic and asked if the next day would work. It did. On December 22nd, the young electricians called ahead and arrived promptly. They were patient and kind with our dogs, as well as efficient, friendly and helpful. They asked good questions about my preferences and demonstrated the remote. In short, they did everything right, and I ended up feeling that it was such a shame ATP was having a bad time with (1) support personnel, (2) responsive communications, and (3) transparency about fees. All in all, I would give ATP another try, with fingers crossed that this experience is an exception to their generally fine service.

Nothing done as they could never fulfill a time appointment.