All Professional Moving

badly. they were 1 1/2 hours late. Ran out of gas between the two houses, which are only 2 miles apart. I smelled alcohol on the owners breath. It took 8 hours. Worst moving experience I've ever had. I've used AB Moving twice in the past, really regret not using them this time.

It ended up going okay. Really honestly I wasn't that happy about it. We had a custom home that was built and when you build a custom home you have one set of closing date and then they push it back because something wasn't ready and they push it back again because something else wasn't ready. From the beginning, when I initially called them I explained my situation to the manager. I told him when I purchased it I knew we weren't moving til like a few months out if not longer. I asked him how much of a notice do we have to give him and I also explained to him that our situation. where we were moving from and where we were moving to. I also explained to him how big of a house we were moving from to the big of the house we were moving to. I already knew the things I would need him to put together because the new furniture the company who was delivering the furniture was going to install. Basically, a few of the pieces of the furniture that we were moving from the old home that they would take down What we took down wanted to get the price in order for them to get ig back together once we got there. I went into detail, all in all, and I know the price wouldn't be 100% on the mark but he explained to me that I would have to purchase two coupons for what I would need. I made sure when I purchased, I purchased two coupons. When the time came, two times I ended up having to change the date because the house wasn't ready. They hadn't finished putting the finishing touches. So they gave us one closing date and I called the movers a few days to a week ahead of time to tell them they were changing it. The second time, we had to change it and the third time, we actually ended up moving. Once we ended up moving, everything went according to the way that I told them it was going to go. Then once they got there and they had to put things together, which is the same thing I explained to him that I needed him to put together. He ended up charging me extra for changing the date. He ended up charging me extra for putting the things together. On top of that, a $350 art picture we never did find. Then when I called him once I realized that the picture was missing because the home we were moving from it's still our property. We didn't have anyone to move into that property until February 2012. My husband and I, before we went and repurchased the picture, we searched up and down that house for the picture, which we knew it was in the garage. We ended up unpacking everything from the new house. I called them the next day when I noticed the picture was missing and he told they didn't have the picture. If it's not in the home that we still to this day still have that property, we never did find it there and it never did show up in our new home, where did the picture go? So we ended up having to purchase another $350 picture for my husband's game room on top of us being charged another additional $400 for he said changing the date twice and for putting all the furniture together. So I was out almost another grand and I wasn't too happy about it.

They were professional, and got everything set up and moved in a timely manner and we would use them again in the future!

They did an excellent job I would use them again if I move

I had scheduled All Profesional Moving to move me from Plano to San Antonio on Friday, November 18th. We closed on our house on Thursday and the movers were scheduled to show up at 8 am on Friday but never showed up and never returned any of our phone calls. We had had all the utlities at the house shut off so we had to pay for a hotel room for 3 nights until we could find someone else to move us which ended up costing us twice as much as we had planned to pay All Profesional Moving. Also, to family that had bought our house were unable to move in on their scheduled time.

All Professional Moving did a good job. After spending over 20 years in the military, I know what it's like moving households. I've had better movers, but I've had plenty of movers who were far worse. Plusses -- nothing was stolen, nothing major was broken, the price was great. Minus -- didn't do a good job protecting the carpets. Many movers will put down carpet runners in the high traffic areas to protect the carpets. All Pro did not. As a result, the carpets got extremely dirty in those areas.

They are pretty good They provided boxes which is that not reflected in they price which was also and additional value add!

The move was not pleasant, but at least they showed up. Delays, delays, broken and missing items were some of the issues we had to deal with. They do not have the workforce or experience to deal with the Big Deal they sold with AL. We ended up paying them a fair price nonetheless and regretted it later when we found broken and missing items. More than anything is the added stress on top of moving. This was my first experience using a provider from Angie's List, and frankly, I don't see the benefits of AL. This was as much AL's fault as it was APM's fault, in my opinion.

It costed more than they quoted us and it took longer than they had told us. They also caused some scratches on some of the furniture, which they never came back to fix.

All Professional Moving All Professional Moving, was prompt, professional, and hard workers. It was a little hard to get in contact with them but, after that it was fine.

It went well. There was one broken item. My office chair. It was a very nice chair I had purchased from a Office Furniture Company, very nice and costly. Greg, the owner, came back days after the move when I told him about the chair. My husband was going to throw it away and said it was not able to be fixed. Greg worked on the chair about 20 minutes and fixed the chair. I think that shows the dedication of the company, All Professional Moving and its owner, to leave the customer satisfied. They did that for us.

The day before the moved I emailed him to get specifics on what to expect and what to have ready, and I didn't hear from him. Around 10:30 a.m. on the day of the scheduled move, I called a different company and they moved my belongs on Saturday. On the initial call with All Professional Moving, he explained the Big Deal, how it worked, and the total cost of my move. However, he never gave me a time he would show up, and didn't request any details about the move. He didn't ask about my furniture or where I was moving to, just if the home was one or two stories. On the day of the move, he clearly failed to show up. Since then, I have had no contact with him.

Overall, the move went very, very well. I am highly satisfied with the services provided. Greg and his two employees did an excellent job moving our large house quickly, efficiently, safely, and with no damage to our property. There was one minor blip on timing, as the original move date was for Thursday the 3rd of November and there was a mix-up and he thought the move date was Friday the 4th. However, Greg was willing to work out a moving crew that day on an emergency basis. Instead, I elected to have him come out on the 4th as I needed more time. Although he did not have to, he gave me a price break as a result. In addition, he was very flexible on price negotiations once he saw that the move job was bigger than he had anticipated. Overall, I felt that he treated the situation fairly and professionally. Most importantly, Greg was highly communicative, which was very important to me. The actual move was smooth, professional, and very friendly. I would *definitely* call All Professional again for my next move and wouldn't even look at another mover.

I contacted All Professional Moving because of the Angie's List coupons posted, but when I contacted the company I was told they are not honoring the coupons any more. Despite not honoring the coupons, the person with whom I spoke (i'm assuming the owner) told me he would provide 3 movers for $65/hour which seemed like a good rate so I decided to schedule my move with them. It took several follow up calls, some initiated by me and some initiated by the owner to iron out details of the move even though the the details were the same each time we spoke. The company seems VERY disorganized and rinky-d***. My move was supposed to happen on a Wednesday and Monday morning I received a call asking if we could change the move to Tuesday, so I agreed. Tuesday morning came and nobody was at my house at 9:00am which was when the work was supposed to begin. I called at 9:15 and received a voice mail so I left a message stating that if I didn't hear back by 10:00am I would have to find another company because I had to be out of my house by Thursday. At 10am I found another company which managed to schedule my move with one call not 4 or 5 and showed up on time and did a great job. The owner of All Professional Moving finally returned my voice mail at 11:00 am with some excuse that there was some fire that apparently all of his workers had to put out or something and when I told him I had found someone else he hung up on me without even an apology for wasting my time.If you are looking for the cheapest moving company and have flexibility on when you move you can roll the dice with this company. If you need a professional moving service that will show up on time and get the job done right without having to constantly remind the company when you want to move and what your address is and shuffle around your schedule to meet the needs of the company get someone else.

Before I purchased the Angie's List Big Deal, I called Gary to ensure that he had my move date available. He was very friendly and helpful on this phone call. He explained to me how many coupons I needed to buy and what materials were included in the "free moving supplies." I bought one coupon as he instructed. About a week later, I called to have the moving supplies delivered. We set-up a date and I gave him my current address. The supplies were never delivered and I wasnt' notified that this would be the case. When I called, Gary explained that they had been "slammed" since the Angie's List Big Deal and he was sorry. Although he was obviously busy, Gary was always nice on the phone. We set up another date (two days later and 1 week before my move) to have the supplies delivered. No show and no phone call again. At this point, I was getting very frustrated. I called Gary to see what was going on. He told me that he wanted to have the moving supplies removed from the Big Deal as he didn't have the personnel or trucks to deliver these items. I told Gary that I would buy my own moving supplies if he would reimburse me for the costs. He agreed. I requested this in writing to my email that night, and I have still never received this email. I was so frustrated because I felt locked into this deal after purchasing the coupon. However, I called Angie's List and they easily refunded the amount. I was then free to move on. Since then (about two weeks later), Gary has called and left me a voicemail that I have not returned as I have been busy moving:) I hate leaving bad reviews, but I don't want anyone else to have the experience that I did. I get the feeling that this is a great company overall, but they are in over their heads with this Angie's List Big Deal. I'm sure once things calm down, people will have a better experience.

It didn't. As you can tell from the above statement. Now after a month of setting this up, I have to find another mover to handle my move this weekend. I am so frustrated!

Greg and his crew were extremely courteous and professional. They started immediately upon arrival and didn't slow down until the job was finished. Although they moved everything very quickly, they were very careful and deliberate. The delivery went at smoothly as the pickup ...even faster. All our belongings arrived with no damage. Thanks Greg, to you and your crew!

They arrived on time and delivered the furniture flawlessly and were pleasant to do business with.

I recently got married and my husband was scheduled to move from his apartment to my house on 10/2/11. We hired All Professional Movers, operated by Greg Gutermuth, through Angie’s List and purchased 2 coupons at $299 each ($498 total), which entitled us to 8 hours of moving. In my phone conversation with Mr. Gutermuth, he said he would charge us for 1 hour of driving time and that would leave 7 hours of move time. He felt his guys could get the job done within the 7 hour time limit and there would be no additional charge if they had to make 2 trips. I also told him we would be disconnecting my husband’s washer/dryer from his apartment and reconnected the washer at my house. Mr. Gutermuth said that wouldn’t be a problem and he said if his men went over the 7 hours already purchased, he would only charge us $60/hour thereafter. I explained we were in the process of selling my house and he was eager to make us a deal so he could help us with the move to our new house. The moving team was scheduled to arrive at 9 a.m. on 10/2/11. The lead mover called at approximately 8:30 to let us know they were running about an hour late. The 3 movers arrived and began the job at approximately 10 a.m. We provided the movers with pizza for lunch, at which time they took a 30 minute break. The movers ended up making 2 trips between our houses. On the last trip, the mover disconnected my husband’s washer from his apartment and a pipe broke. While he scrambled to find the shut-off valve, my husband’s downstairs neighbor’s apartment was being flooded. This further prolonged the move and the time it took to complete the job. At this point, I had left to go to church and my husband was overseeing the move. He called me and I came home immediately. On my way home, I called Mr. Gutermuth to tell him what had happened. He began cursing at me and said he would meet me at my house. When I arrived, at approximately 6:20, the moving team was done unloading their truck and they were waiting for me. Mr. Gutermuth had just arrived and he was cursing again, this time to both me and my husband, and he smelled of alcohol. He told me we owed him $157.50 for 1 ½ hours of additional move time. While my husband and I didn’t agree with him, we paid him; he was threatening and we wanted him to leave our home. Mr. Gutermuth agreed to meet us at 10 a.m. the following day at the apartment complex to inspect the damage done by his movers. The next day Mr. Gutermuth did not show up so I put a stop-payment on the check for $157.50 and I called Angie’s List to file a complaint. On 10/4/11 Mr. Gutermuth left a very unprofessional voicemail on my cell phone related to the complaint I filed with Angie’s List. On 10/13/11 Mr. Gutermuth was notified of the stop-payment and he left another threatening voicemails on my cell phone telling me that he had retained 3 of our boxes without our knowledge at the time of the move although we had paid him in full. He also said he would file a lien against us and that when he was ‘done,’ we would owe him even more money. At the recommendation of the Angie’s List complaint resolution specialist, we were advised to file a police report for the items that were retained by Mr. Gutermuth. Unfortunately, the police would not take a report and said it was a civil matter. We advised Mr. Gutermuth of this action and he said he would see us in court. To date, he has not returned the 3 boxes he says he retained. Below is an itemization of the expenses we've incurred as a result the damage caused by the movers: $ 28.00 - Stop payment on check #1155 $ 34.19 - Additional day of rent due to damage caused by moving company $ 97.43 - Water damage expenses in downstairs apartment $ 21.34 - Monthly liability insurance premium (unable to cancel renter's insurance due to damage caused by movers) $339.63 - Missed day of work (10/3/11) for Diane Jeffries due to damage caused by movers $300.00 - 3 boxes retained by Mr. Gutermuth (since we do not know exactly what was in these boxes, we are estimating $100/box) The total loss we have incurred as a result of the moving company's damage to the water pipe is $820.59 and we would like to be refunded by All Professional Moving for this amount and we would like our 3 boxes returned to us. We would also like for Angie’s List to review the voicemails we received and determine if they warrant further follow-up by Angie’s List. Finally as suggested by Angie’s List, we attempted to file a police report , but were told this is a civil matter. According to the police officer, it does not matter that we had paid Mr. Gutermuth in full at the time he retained our 3 boxes. While I find Mr. Gutermuth's voicemails very concerning, particularly since he knows where we live, we want to move forward with this complaint so others are not adversely impacted by this company as we have been. We are hopeful Angie's List can provide us more assistance than the police in this matter.

Both moves went smoothly and quickly. Greg and his people were careful with our possessions which we very much appreciated. We would recommend Greg and All Professional Moving to anyone looking for good, reliable, professional help with moving.

Greg and company did an outstanding job moving me out of my old and in to my new home. This move was spread out over a couple weeks due to closing issues. Greg completely worked around our schedule to get the job done. I really appreciated the level of concern taken to keep all furniture free from damage. The same level of concern was taken to ensure none of the walls in either home got scratched or marked. I know exactly who to call or recommend in the future for moving needs.

From the quote to the actual move, communication was upfront and everything went very smoothly. We booked about 4-6 weeks in advance. We are very pleased with the professionalism of this company and will definitely use them again. Greg is an awesome guy. So glad they are who they say they are-All Professional.

The move was on a Sunday and was suppose to start at 9:00. They were running late and called me to let me know. And honestly, that was the worst thing that happened. They were late (2 hours) , but they did keep me posted so I wasn't anxious wondering where they were... And once they got there it was the smoothest move I've made, even with the number of stops along the way. They guys that were doing the move were very helpful, worked really hard and got everything into the rooms I wanted. I was really pleased with the service that was provided and would use them again if I move again... Which I hope is not time soon...

I bought a china cabinet at an estate sale and needed to find someone to move it within one day. I called Greg on Saturday morning and he immediately answered the phone although he was in the middle of another move. He was not able to do my move on Saturday but said he would be happy to do it on Sunday. He met me at the estate sale and actually arrived before I did. He and Steven wrapped my china cabinet and loaded it with great care. Once we arrived at my home they quickly unloaded it and put it back together for me. Greg even went out of his way and repaired a few scratches on the cabinet although they were already there when I bought it. It was great working with Greg and I will definitely use him again.

The movers were extremely punctual for driving such a long way. They all were very friendly and wanted to get the job done right so they constantly checked to make sure I was pleased. They loaded up all the furniture and boxes quickly and dropped it all off after a 7-8 hour drive. The owner seems more than willing to work through any special problems that might be associated with your move.