All Pro Pool Tech

Was paid and never completed the project

Professional and nice.

Richard is honest, hard working, competent and reasonably priced. He is sometimes a little late in getting back but continue to use him because he goes out of his way to keep costs down and has often shown how to save $ at no reduction in quality of work.

In April 2013, I contacted All Pool Pro Tech to provide cleaning service on my pool. When I arrived home, there was a person cleaning the pool, but in attempting to speak with her about some questions about the pool and service, she deferred to the owner, Richard Allen, and said he would be by that afternoon. He never arrived. In the meantime, the woman removed a piece of my pool equipment (Polaris) from my property. Once I eventually reached Mr. Allen, I was told the Polaris was removed "for service" and that he would call me back once he determined when it would be ready. I never heard back from him, and when I was finally able to reach him in October 2013, he informed me that the woman who removed the Polaris was in fact his ex-wife Xiao Allen, and that she took the Polaris because she felt I "owed her" for cleaning the pool that day, although I never received a bill or invoice for the one-time cleaning. Since that time, I have tried numerous times to contact both Mr. ad Mrs. Allen. Mr. Allen at one point attempted to deny involvement, saying his ex-wife was "vindictive" and he was not involved with her cleaning route. He later admitted he did in fact have possession of my Polaris, and agreed to return it. I have spent numerous hours playing phone tag with Mr. Allen, culminating today (11/29/13) when he stated he would return the stolen property (for the second time). He never arrived and I was unable to reach him directly, but left a message that I would file a complaint with the BBB and Dallas police.

I phoned 4 phone companies for a quote to find a leak, and they wanted $350-$475. Richard asked me fist what it was doing, and said we really only need to do one type of test $200. So, he took the time to narrow the problem down, so he could charge me a lower price...now how many compies would do that. Did the work the same day. $550 total to find and fix the leak...about as much as some wanted just to come and find the leak. Highly reccomend...not just interested in making a quick buck. M.