AIR PERFORMANCE SERVICE INC

I do not recommend Air Performance. Last year that came out and said that I needed my whole A/C replaced. My air conditioner was 20 years old. It was this it was that. He said this year your going to have to replace it. The price is about fair, what everyone else charges. Quality is a D, because they told me to replace it, and when the other service company came out when the air conditioner finally quit. He said its a $79 service fee and I said fine do it. He said well here's the problem, and I have the part on the truck. He fixed it and he said the air conditioner is running fine and there is nothing wrong with it. The other guy wanted to replace the whole thing.

This company is perhaps the least responsive company with which I have ever tried to do business. I first called them in February to take a look at my HVAC units in my store and make recommendations to improve them. When their rep arrived, he looked around and said he'd be back with me in about a week. A week or two passed, so I called. A week or so later, the original rep and another service person came, looked around again and said they'd be back to me in a week. This time, many weeks passed, so I called and emailed and after about 3 weeks received a phone message from the original service rep. He told me he was waiting to hear back from my property manager. I asked him why it was taking 2 months to hear back, and why I never heard that he was waiting for information. In the past two weeks, the rep and I exchanged several messages. I finally got on the phone with him last week, and he said that the property manager told him that I was responsible for my own HVAC needs. I cannot explain how confused and angry this made me. I told him that OF COURSE I KNOW I am responsible, that's why I contacted him to get an estimate for upgrading my system! He then explained to me that the size of my job would be too small for his company. I could not believe it. They came to my store - twice - and 4 months later they tell me that I am too small for them. I tried to get an early start on AC, but instead I was dragged along by an unresponsive company. Don't waste your time or money on these people. I am still completely blown away by their lack of responsiveness and simple courtesy.

THEY DID A GOOD JOB ON THE REPAIR. SERVICEMAN NOT AS 'PROFESSIONAL' AS OTHERS USED.