Air Force One Air Conditioning

I put in an email request for service on their website Sunday night and got a call promptly Monday morning to schedule an appointment. They were able to come out that same day. I had a problem with my system not putting out heat. Dale came out and figured out it was due to the thermostats being wired wrong. We had installed new thermostats a few months back. Dale rewired them and checked to make sure the system was operating correctly before he left. He did a great job. I've used Air Force One Air Conditioning before a couple of times in the past and they have always been able to correctly diagnose and repair my problems quickly. I would highly recommend them.

Chester came out and did a full evaluation of the old AC system, gave great feedback on what we needed and explained things really well. I had about 6 estimates and was happy with Air Force 1 due to the fair price and they were the only quote that included adding return air. Chester made it clear we needed additional return vents and it made sense after hearing his evaluation. Install went well, techs were here on time and they had both systems installed within the projected 2 day timeframe. The problems came after the install. I'm no expert when it comes to HVAC issues but I know enough of the basics. I looked the system over and found the upstairs supply plenum was leaking a good deal of cold air at the bottom. The new returns they installed were done nicely and sealed properly but the tape job they did on the supply plenums where the existing ducts connect was inadequate. I also found a good deal of water in the pan under the upstairs air handler which concerned me. I had the city inspector come out right after the installs and several items had to be corrected for the new system to pass. 1 breaker was not the right size, the techs did not hard wire the downstairs furnace to a switch per specs, they did not install the state required locking caps on the freon ports to the external unit. I called and spoke to Chester about the problems that needed fixing and he agreed this was not acceptable and had the techs come back out the next week. The Techs came back out, spent a couple of hours correcting issues and all items seemed to be ready for re-inspection. they corrected my complaint about the supply plenums upstairs and made some adjustments to the drain pan that supposively corrected the fluid issue in the pan. I asked the tech about the locking caps on the external unit and he stated the factory caps were fine and there were no other caps he could put on the unit. I had the inspector come back out and once again the inspection failed. Evidently the techs at this company cut corners and instead of hard wiring the downstairs unit they used the same power cord and ran it through conduit making it look like it was actually hard wired. The factory caps did not pass on the external unit so the Tech that I told me the factory caps were fine is clueless. I called Air Force 1 back today and advised they had one more time to come out and get it right because I am not taking off work anymore to meet inspectors at my residence. I think the problem here is they have some incompetent techs out in the field working for them and there is not much followup on the quality of work they are doing. Chester was on site for the installs for a while but I never saw him again. What really angers me is the hard wiring issue. I've taken off work 3 times now due to incorrect install issues and it looks like Ill be taking off again. And to top it off, if something goes wrong with my downstairs air handler and furnace it likely would not be covered since this company decided to just plug it into the wall instead of doing it correctly and hard wiring it. I'm not happy with the quality and short cuts, I'll be watching this system closely because it makes me worry about what else was done haphazardly. I would not use them again, period.

This company is very professional. They were always on time, cleaned up, explained the work they were doing. When I asked for further explanation, Chester in the office was very patient and helpful in answering my questions and explained what needed to be done and why.

They are fantastic. I found them on Angie's List years ago, and I always have the same service man Rick. I highly recommend them. They give excellent customer service. A+

Came on time. Checked out our air conditioning unit and told me it was frozen so he'd have to come back the next day until it defrosts. I SAID NO! You're not leaving!! I gave him my blow dryer to defrost the system so he could determine what was wrong. Then I asked him if anyone ever asked him to do that before, and he said yes, he's done it before. So my question is, "Why didn't he offer that alternative to me before saying he was just going to leave and I'd have to schedule another "paying housecall" for the next day or when they could come back!?" That didn't sit well with me when our house was 90 degrees!!!!! Literally!!! So he defrosted the unit, and determined we had a slow leak, so we'd have to replace our whole unit for approximately $6,000. I told him we need to think about that so what can he do in the meantime? He said he could put freon in the system since it's a slow leak and that might last a few days. I told him to do that, so that cost us $300 for 2 pounds! He was very nice, professional, etc., but the diagnosis wasn't completely accurate on the issue. We had a second opinion come in the next day to be sure. He was nice but of course could "undercut" pricing with a better unit. And after researching units, the 2nd opinion had a better unit. And phoned in a 3rd opinion. Well, it turns out a unit DOES NOT NEED TO BE REPLACED unless the compressor is broken. We probably don't have a small leak because those are not possible we were told. Our unit is 10 years old and never serviced, so it just needed freon at this point. It is now October 7th, and the house is still wonderfully cold from the freon addition. We don't need a new unit yet, obviously. The 3rd opinion was correct. Not out to make a buck!!!! And didn't. That will be the company we use when it's time to get a new unit. Thank you.

The person answering the phone as very nice and kept us informed as to the status of the arrival of the service technician. I was surprised that they could come out on a Saturday to repair our unit. I suspected the fan motor, and yes, that was the culprit. The technician was very professional and advised me of the expected cost prior to repair. I thought the fan replacement cost was too high, but what do you do on a Saturday when it's 103 outside. The fan motor comes with a 5 year guarantee, so hopefully its of a quality brand. The original fan motor lasted 22 years!

I called at 8:20 on Monday morning and spoke to a very friendly receptionist. I explained my AC was only blowing warm air. She advised she'd have a tech out in a few minutes. The tech showed up within 17 minutes. He was very informative and professional. He quickly diagnosed the blown capacitor, explained what had happened advised me of the price and installed a new one. I had cold air blowing again within an hour of my initial call. Highly recommend!!!

Competent, timely, professional, courteous. The price charged matched the one quoted. I'll definitely use them again.

I do not provide costs. Air Force One is our vendor of choice for our HVAC system. They perform system check-up twice a year and are outstanding. The only company I recommend in the Dallas area.

Called to request service on a window unit and was greeted with a rude and testy receptionist who clearly had no interest in helping anyone. Air Force One does not service window units, and when I asked who they would recommend, she simply said "Sears" with no attempt to point me in the right direction. Unprofessional.

Called at 8:00 AM on Saturday, at the house by 8:30 work done by 9:00. Cool by 9:05. Service Tech, Dale, was very professional and helpful. AF1 is now my new A/C service company!

I have used them in the past. They are a good close company and they have a good reputation. They were on time, professional and courteous. They have good customer service.

The crew did great. We've had good service with it ever since! The office screws things up a little bit. They pulled the permit from the city under the old owner of the house. When they looked into it, they saw everything was correct from the appraisal district because I stayed on the phone until we figured it out. We've been working on this for a few days and it still hasn't been resolved. They just don't seem to want to deal with it. We compared a lot of different contractors and we chose them because we knew them. They were on time and the equipment was good but when it came down to the office paperwork, they haven't done a good job.

They were fast and very informative as how to repair it ourselves. They saved us a lot of money. We will use them again if needed.

I left a message Wednesday evening, received a follow-up call the following morning, and had a person out shortly thereafter. The repair was minor, but the worker checked several things to make sure nothing else was wrong. He also provided a couple of tips in maintaining the equipment. He was timely and professional. We used them to install our AC about three years ago and was satisfied with the job. I only wish I had checked this site before he arrived on Thursday so I could have taken advantage of the diagnostic coupon!

I was lucky enough to find this company on Angie's List about two years ago. They are relatively small, not owned by some huge corporation whose bottom line is profit and not customer service. They were prompt. They are also honest. I have been told on several occasions by other companies that I needed a new system but they have told me my system is okay. I had a minor problem with the fuse box on one of my units. It was fixed promptly and at a reasonable price.

Air Force one came to do a regular spring A/C check-up. The scheduling process was professional. I scheduled the "1st appointment" for the 8:00-10:00 window. The service tech arrived at 9:30a. which was in the agreed time window. I would have expected a "1st appointment" to be earlier. The Tech was nice and professional. During the inspection, they found a number of items that needed to be repaired include adding Freon, replacing a contactor and replacing (2) motor capacitors. The costs for these services were crazy expensive. They wanted $85 each to replace the capacitors. These are $10 parts and 5 minute installation. Since I had already paid over $200 for the service call and testing, the cost should have been $15, not $85. The contactor was $20 parts and 10 minute install, I was charged $129. They also quoted a replacement AC system for $4,800. Two weeks later, I replaced the system for $3,500 with another company. Air Force One is a professional company, but VERY, VERY Expensive. I will no longer do business with them.

vastly improved service. went very well. was done very fast

I had quotes from a couple of companies and most the companies wanted to sell me all kinds of garbage. This company was the only one that came in, quoted me on exactly what I had asked and did not give me a bunch of fluff about other products and services. The quote was reasonable with what the services were and the guy was very professional and did a great job! I would certainly be using this company again for my next A/C or heating concern.

I never heard from them. After three weeks I called them in the morning before 10. By 4:30 they had not returned the call and I called them back. They sent a proposal that day to replace a piece of equipment that did not need to be replaced. I have since called another company to do the work and it has been performed satisfactorily at a lesser price. The company sent me an email of apology but it was too little, too late and the excuses were ridiculous. I would not use this company again and I would not suggest anyone else use this company unless the problem is small.

I purchase the service plan and have the units checked twice a year. The condensor went in one of the uinits. The technician called to check if the part was under warranty. The part was ordered and replace the next week. The techinician was on time, hard working and professional,

The AC worked fine from 6/1/2010 to 4/15/2013. Now it's not working and Air Force One didn't show for an appointment. Updated: AFO called on Saturday morning and said they would send a tech from the office. He showed up within an hour. The tech was very professional and competent. He found the problem and fixed it. It was a faulty valve on the condenser. The valve lasted less than 3 years and I lost all my refrigerant. They didn't charge me for the service call and the part was under warranty. The charged me 1/2 the price to replace the refrigerant. The D rating on the functionality is for the no show on the original schedule.

I used Air Force One last fall when i bought a special for both Fall and Spring a/cheating system maintenance. My technician, Rick showed me a simple way that he could really improve the performance of my system. He came out today for the Spring maintenance and I went ahead and scheduled the repair for the same time. They honored their estimate from the Fall and I could not not happier!

It took less than 5 mins to diagnose the problem. Part was ordered and schedule for install, again very responsive, great customer service. Meet all expectations!

Our heater wasn't working when we woke up Saturday morning. They answered my call immediately and had someone at the house within the hour - at no extra charge. Kevin was professional, friendly and honest. He fixed our small problem quickly and didn?t try to up sell or scare us into additional service (a first, I think, for an a/c repair company). Can?t recommend them highly enough.