Air Force One Air Conditioning

I think we had spent around $200 for the service, and we were happy with them. They were punctual and knowledgeable. They were willing to work with us in just maintaining the old system instead of going for a new one. They are definitely a company we would use again when we need to replace our system.

Chester saved me so much money. I have a home warranty and it seemed they were taking advantage of me. I called and spoke with Chester told me what the charges should be and how it should be done. He saved me about $400

I utilized AF One to maintain and fix the unit since that time. Ultimately I ended up using the services of another Air Conditioning repair company and utilizing Angie's Lists Complaint Resolution process and was reimbursed for my cost incurred over the past few months from Air Force One. Agreed to overall B rating.

They were nice and their pricing was reasonable. I would use them in future.

We called and they were available that same day - we were impressed! The man that came was friendly and professional, coming on time. He was very polite and had the work done in a short amount of time. They were reasonably priced too!

They come out and clean the units, change the filters, and make sure that everything is working correctly. All of the service people that have come to my home have been very nice and they always come out right on time. I feel that they are reasonably priced for their service.

The folks at AirForce One are great to deal with, from the person answering the phone to the person who did the estimate, to the installation guys. Professional, friendly, and trustworthy. They had to remove part of my backyard fence to remove and replace the outside unit, but everything was put back in place with no problem. The work areas were left neat and clean. I would hire them again in a heartbeat. Don't forget to ask for your jar of Mayhaw Jelly!!

Chester Ellis was polite, listened well, responded to my questions and concerns. He spent about an hour looking at everything, measuring the attic space, taking many photos. He immediately voiced concerns about the cramped attic space, the limitations on return air flow, and after measuring, said he could not properly install a new unit in the available space and did not see a solution. He mentioned the possibility of a ductless unit being installed in the family room as an adjunct to the old unit. He said he would discuss our situation with the engineers at his company, look at the pictures he took and he would get back to me. I told him we would be interested in any suggestions, including creative solutions. He never called again. And I never called him again. However, another company on Angie's List (which had previously serviced the old unit) had already given me an estimate. I called that company to discuss the concerns Chester had raised. He assured me he could do a proper installation, so I hired him. The new unit is now installed and working fine, including a much increased return air flow.

Their pricing was very good. They were professional, punctual and responsive. They did a thorough check and I was satisfied with their service.

Problem was low Freon. The various options to correct it were fully explained so we could make a choice that was best for us. No pressure from the technician for or against any option.

Service was great. Receptionist was friendly and helpful. Service technician was thoough. Explained all issed identified and his plan for correcting. Service technician was punctual, and professional.

I had a sealant put in last summer because of a leak and it was back this summer. I called Air Force One. They were booked on the day I called, but they had an opening on the following day. They arrived on time and checked for the leak. They couldn't find it. I was given 2 options. I could have a dye put in that would help find the leak in a few weeks or I could put in more coolant and wait until the leak got bigger. I was leaning towards the dye, but the tech thought the other option would be better. I was a bit confused about the dye process and he was nice in explaining the options. I finally decided on just adding refrigerant, but that's really a bad environmental choice. My unit is old and I asked about purchasing a much greener system. He was supposed to have someone email me with some ballpark prices to give me an idea of the cost, but I never heard back. My electric bill seems high right now, the problem wasn't fixed, and I'm hurting the environment. It also concerned me a bit that the technician who did the actual checking didn't speak English. It made me wonder if he had been properly trained. They were both very nice, however, and tried to be as helpful as they could.

Bad weather knocked out the power. When the power came back on, the blower inside would not come on. An electrician (not associated with Air Force One) checked everything out in the house and traced the problem to a blown circuit board. He even showed me the burned out connections on the back. When I called to arrange for the service, I related the details from the electrician including the manufacturer, model number, and serial number so that the AC tech could come out with the part on hand. Everyone I talked to and dealt with was very courteous. However, the techs showed up without the part and were not aware that I had related this information to their company. This required an extra trip to their warehouse for the part. Once they returned, the installation went well and without further delays. All in all, I am satisfied with their service. The price seems high, but the part alone was quoted at over $500. However, a 15-minute job was stretched to well over an hour.

All went well. The price was better than any of the other quotes. The service was performed within a few days of agreeing on the contract. They did an initial inspection and recommended an additional return vent. Chester has been doing this a long time and none of the other companies even checked the return size to ensure maximum effectiveness of a new A/C. (I verified his recommendations and calculations through a contractor's website.) All in all it was a pleasant experience.

Kevin arrived on time and with his shoe covers on. After the inspection, he recommended the installation of a float switch to prevent overflow from the drip pan.

Called on 5/20 and got the after hours service. Since it wasn't an emergency and I didn't want to pay after hours rates, they asked if I'd rather be called back for an appointment in the morning. They called promptly and set up an appointment between 10 and 12. The technician called before arriving, took care of things quickly, and gave some advice on how to prevent future clogs.

Unknown. They NEVER even called back (even a week later!). The answering service was rude and spoke like we were bothering her.

The serviceman showed up on time and was very efficient inspecting our HVAC system. The serviceman explained everything to my husband and answered all of his questions. He gave us discounts for being members of Angie's List. He even brought us a jar of jelly from a company run by the owners family. It was a very good experience. We will definitely use them again.

Arrived about 1 hour late but were very professional and courteous. Explained the work needed. Total cost was more than estimate due to need to add Freon and perform leak test. No leak was found which made me somewhat question the need for this expense.

Did good job cleaning outside condenser, check air filter.

The company's representatives and installers were all professional and very responsive. During my bid evaluation process I had some questions as to whether we were getting adequate airflow through the system. (There were some differences of opinion between the various companies I got proposals from - also from Angie's List - and I asked questions of each.) Chester and Rick from Air Force One came out and performed a survey of supply and return airflow in each room to evaluate our situation and gave me the data I needed. This responsiveness, combined with the attractiveness of their bid, led to my selection of Air Force One for the job. The installation went well, although they did have to return the next day to correct an issue with the installation of the coil which they had identified themselves the first day. We did also have a problem initially with the electronic air cleaner (continuous snapping from the electronic element while the unit was running - a common problem from what I've read on the internet), but they were also able to correct this by adjusting the elements the next time they came out. Finally, we appeared to be having an issue with the temperature in a couple of rooms even after the new system was in. They came back out tested the air flow and the temperatures we were getting in those rooms and made some adjustments to fan speed (lowered it) to improve the heat transfer across the coil/heat exchanger. Very good service and follow-up even after installation. I was happy enough to also get a service contract with them. I certainly recommend Air Force One.

They made one small mistake but they immediately reacted to it and fxed it.

I chose Air Force One because of the high number of A ratings by other members of Angie s List. In 2007 they replaced a contact switch in my air conditioner. Right after the technician left our home, we once again had a non-working A/C. My wife called in a Heating & A/C company not rated on Angie s List. I related the facts to designated employee at Air Force One and got no satisfaction. I drove out to talk face to face. I showed him the part and the second company's invoice. I received a total refund. My heater completely stopped working this week. I scheduled the repair and a furnace tune up with Air Force One. I returned home and found the unit was not cycling on and off as expected. I called to tell them my problem. The second technician found the first had flipped a switch. There was no charge for the second service call. In both cases a work review by the first technician would have made a world of difference.

Chester from Air Force One did the initial review and quote for our system replacement. He was very polite and did a complete review of both systems in our house. He explained how to get the best system for our money and also how to improve our downstairs unit so that we can keep it running a little longer. It was very easy to set up an appointment with Air Force One and they arrived pretty much on time. Both Chester and myself had missed including the additional return for the downstairs unit in the work order, but he was still able to make sure that when in the same day. We had two guys doing the installation and they did a great job not making a mess and getting their work done. Chester stopped by during the day to make sure the additional work was completed and check in on the upstairs installation. I would recommend Air Force One to anyone looking for a helpful, polite and respected HVAC company to work with.

They came the day I called - early - fixed it and left. I was so happy! Great service! Thank you!