Air Force One Air Conditioning

They came out on 6/1/10 to conduct a maintenance on my system. At that time, the gentleman told me I needed to replace my drain pan. I asked him how much it would be & he said $200. I asked if it could wait, and he said since he just cleaned the pipes, it could wait a little while. Two weeks later, my fan was not working in the compressor. They came over & replaced it for approx $425. I left to go out of town for 4th of july & returned home on 7/6 to my ceiling caving in & water all over my kitchen, a result of the drain pipe being plugged. I phoned them to let them know what was going on, and they claimed they are not responsible for the ceiling repair because they told me the drain pan needed to be replaced. I would have replaced it if they had said it needed to be done immediately. I obviously paid for the fan, so it wasn't an issue of not being able to afford it. Additionally, the drain pipe shouldn't have clogged up again in less than a month, had they done the maintenance properly the first time. I phoned Metro Environmental to come over to do maintenance again, and they are in agreement that Air Force One is at fault. They have even written a letter for me if you are interested in seeing it. There are even more details I can provide if you would like further information, including a recorded phone conversation with Chester from Air Force One who told me they put bleach tabs into the drain pipe at the time of the maintenance (which is what probably plugged the drain pipe). I would like the cost of the ceiling repair taken care of, as well as a return of the remaining prepaid 2 year maintenance contract I signed with them. Thank you for your consideration, I appreciate any help you can offer.

FABULOUS. There was a glitch with our unit but it all worked out. We noticed the AC not running efficiently and the pots were rattling. I had another company diagnose the problem because they came out right away. I got two quotes: The first was about 170.00 more than Shawn's. Having just replaced the HVAC unit at our rental house, our budget was tight. Shawn gave me a quote within 2 hours and came out two days later with Veto. BUT--they couldn't replace it because the replacement shaft and squirrel cage parts were defective. In the meantime, they did the yearly maintenance and told us our outside unit was pulling amps and was in a degree of bad shape (replacing it within a year, it was he said). They made arrangements to come back on Monday after testing the next replacement part (the first was crooked). One thing I was not happy with was that they left the fan in the "on" position, which meant it was running from the late morning until 10PM. at that time, we noticed some issues and the hvac was loud and the light bulbs were flickering. . We slept in the second floor living area. The next morning (Saturday), I texted Shawn at 7:08. He responded at 7:38. I phoned and he made arrangements to lend us a portable AC room unit and he worked on getting the part. He responded to my text around 11:30 within minutes and had found another replacement part and sent Veto to the house around 1:00, just like he said. When Veto left, it was running great. I paid for the 149.99 yearly service fee and got a discount off of the 590.00 quote. I would definately use Shawn and his crew. BTW, Shawn showed up on time the first day and worked with Veto. I really appreciated that as I had asked him if he could possibly make it and he said he would try. Veto came by himself on Saturday, which was OK. Veto was nice. I REALLY am happy.

They provided excellent service. They were prompt and completed the job very quickly. We highly recommend this company.

Best of all no service charge. No cost, nada. Thanks AF1.

The receptionist and air conditioning repairman were extremely polite, helpful, and pleasant! They arrived promptly, and worked quickly and efficiently. We were very pleased with their work and price and would recommend them to anyone needing service!

I called the manager, and he said it sounded like there was a problem with the sewer line and that I should call a plumber. The plumber came out and said that there was nothing wrong with the sewer. I was bothered that I had to pay extra for something that they told me I needed to do and was not the reason. They are coming back a third time to look at it again this week. Chester is very courteous on the phones. As of how things stand right now, I would not recommend them to other Angie's List members.

Air conditioner would not work during the night and compressor worked but did not blow air at all. I called them at 8:00 am on Sat. morning, they were here at 8:45 am. I described on the phone what I believed was wrong and and made sure they would have the parts to fix it on the truck if possible. They were prompt and quick to detect and fix the problem. No time and a half for Saturday. The circuit board was out and a part to better control the circuit board.Will for sure use again. Very nice people.

This was at our rental property. Our tenant called to report that the upstairs AC quit working. This is the first time the AC is used since we owned the house. We had no idea if everything works. The AC is 10 years old. So we were expecting a huge cost repair or even replacing the unit. Only a day before that, my husband and I went to AF1 store in Dallas to pick up some odds-and-ends kind of things for fixing little things in our duct. We were really impressed with their sales people at the store. They were very knowledgeable and very patient trying to explain to my husband how to fix those things. So the first thing I did receiving the phone from our renter, I called AF1. They have a service department! They came out the next day. (Because they were swamped by phone calls after the long weekend.) Within minutes, Kevin (the service man) told me that a battery (of some sort) needed to be replaced. The part is $95. So our cost would have been only that plus the Service (Diagnosis) Fee, about $150 total. I was very impressed with the skill of the service man, his honesty and his professional attitude. I went ahead signed up with their service plan for our rental house. It saved us the fee on the service call, and we also get 15% discount on the part. I have also switched our own house AC service plan to AF1, because I feel that I can trust these people not over charging me on service that I do not need.

I was signed up for yearly maintenance but did not get it done at the right time. The agent told me they sent me a reminder which i never received... the whole time looked like they dont want to do it and its a waste of time since they already charged me for it... bad service... will not sign up again..... -thx

I was very impressed with this company. Chester came out and gave me a quote after taking photographs of my old unit. He made me aware of all rebate offers. They responded quickly to my emails and calls and answered any questions that I had. They do great work.

The service call went well. Fixed a simple problem with my furnace and then during the A/C check up, they found that the smaller compressor needed replacement. It's two years old so thought it was under warranty and determined that it was, so they took care of that for me. Each time I've used these guys, I've been pleased with their service, professionalism and punctuality. Plus the call I get from the office saying the service person is on the way to my home. That way I don't have to take half a day off work to meet the service person.

They have done a very good job. They did some work, we had some problems, they did some more work, we had some more problems. They continued on five different times and did everything good. They kept their word and ended up fixing everything with no additional charge. When they said they'd be there at a certain time, they would be. They were very professional and courteous and I highly recommend them.

It went very well. I called the day before and they were able to schedule for the next day (Good Friday). They came on time and were professional: a good experience.

It was very quick. He showed my husband exactly what he was doing and explained each steps. He cleaned off one of those firing pins. He also gave us a free jar of jelly.

Kevin and Dale were right on time. We got a reminder phone call from their office about 30 minutes before they arrived. Both men wore shoe covers to keep our floors clean. They went right to work and gave our system a very through check. Their work ticket was very detailed, indicating all they did in their check.

This company quoted a very good price for this replacement heat pump. Although there were a few flaws with the installation, I would use them again. I called them to correct the installed unit placement (it was not level) and they came quickly and accomplished the correction easily.

Overall my experience with this company was a very good one. During a very cold snap my heater completely quit functioning. Had to leave a voice mail but my call was returned very promptly. A service person came out the afternoon of the same day I called and took care of the problem. While he was there I asked him to make a note of any information that would be needed for someone to give me a quote on replacing all my duct work and drain pan, work I had known was badly needed for a couple of years. I received a quote via email within two days and had the additional work done. The day after everything was finished my unit again quit heating. I called the company and they sent someone out immediately. An additional part had gone out and needed to be replaced. The company, to their credit, charged me only for the part and not the service call since they had been out the day before. Everyone I dealt with was very professional and I was delighted with the service. I plan to use them in the future for all my heating/cooling service needs.

They came out right away! The price was very very reasonable. The service was well above average and we were very pleased. They were very thorough and spent quite a bit of time on our home. They did a very good job. They gave us 20% off for being members of Angie's List! We bought the warranty they offer.

I called Air Force 1 after the contractor sent by my home warranty service failed to repair the heater, told the warranty company it needed cleaning, and wouldn't come back to repair it unless I signed a service contract or paid them $375 to clean the system. I had AF1 install an AC uint last summer, and was impressed with their service and their work. They came and looked at the system, told me they would clean it for $200, but it didn't really need cleaning. They determined the problem was a bad circuit board, which would cost $515 to replace. I decided not to spend the money since the unit is 12 years old, and had them quote me on a new one. Since I have a relative small house (1425 sq ft), they quoted an appropriate unit for my house, and installed it the next day. I'll also be looking for a new home warranty program when this one expires....

They come out twice a year to check the system.

They were very good. I don't remember when they came out. It went very well. They were able to come out to do what they said they would do. We were very happy with them. They were above average if not excellent in everything they did. They did a great job.

After they did the inspection, we had problems with the system that they didn't identify and they came back and cleaned and repaired some things. I thought they charged me too much for what they did. I'm probably not going to use them again.

They basically came out and did everything. The rates were very competitive compared to other companies. They were also very punctual and on-time, overall I was very satisfied with the service.

Chester came out a few days before to give us an estimate to replace one of two air conditioning systems. When we accepted their bid, they arrived on time and completed the installation in one day. During the installation of the evaporator coils in the attic, water spilled down through the kitchen acoustic ceiling due to overflowing of the drip pan of the old coil system. Approximately two weeks after the installation was complete, Air Force One sent their paint contractor out to repair the ceiling and repaint it at no cost to us. All work, including the ceiling repair, was completed to our complete satisfaction.

I contacted Air Force One and was connected with Chester - their Comfort Consultant. After explaining what I wanted to have done, Chester confirmed he would have to come in person to see what the situation was before making a determination of service and estimate. Chester came just a couple of hours later the same day and arrived on time as scheduled and did a very thorough job of measuring the room, looking at current duct work in the attic and discussing my options. After approximately 1 1/2 hours of estimating and trying to look at different options, Chester confirmed that our system would not be able to effectively heat/cool the room and that my best bet would be to get a Mini-Split unit or a Heat/Cool Window Unit. Effectively saying that while they would love to do the work for me, what they would be able to do with my system wouldn't get the job done and therefore wouldn't work for me and it would be a waste of money for me to hire them. This was very refreshing and I really appreciated the honesty instead of trying to sell me ductwork that would never work correctly or might seem at first to work but then later not. And all of this information and advice was completely free of charge which is why I will bring my return AC service needs to Air Force One and Chester as well as refer them to my friends.