Air Force One Air Conditioning

Very good. Arrived on time, diagnsed and repaired problem. Flush stopped up drain.

Friday night, noticed A/C was running sluggishly. Went to Angie's List, found the top rated company, called, got night operator, said they'd call in the morning. They did. Rick came to the house, and got right to work. As we were having a Birthday pool party for my Grandson @ 11 am that same day, A/C was a must. Rick determined that the system was in serious need of cleaning. Went right to the task at hand. Left the work area cleaner than he found it. Tried to get him to stay for swim and some cake, but he said thanks, maybe another day. Great Technician, best visit ever. I now have a new A/C company. Thanks Rick, thanks Air Force One, and thanks Angie's lList. I am telling all my friends about all three of you!!!!

Air Force One was the second company I called about my A/C. The first company told me that i would have to pay 8000 to replace my entire system. Air force 1 did a complete diagnostic and determined that it was a faulty capacitor and not the entire compressor that was at fault. The Air Force One technician, Kevin, was the height of professionalism and was very thorough in his job. I will be telling everyone I know to use Air Force One.

They did a good job in installing the system. They were very reasonibly priced. The quality of the work was okay, but they ended up coming back and fixed the problems for us. The technician was very knowlegable. I would highly recommend them.

Air Force One came out the same day we called (in the height of summer) to evaluate our decrepit A/C system. The technician did everything in his power to try to resurrect it and restore it to function before we made the call to kick it to the curb. He then promptly worked up an estimate for replacing the system--the estimate was much less than we expected--and arranged to have it installed the following day. The next day the installers showed up, carefully protected our carpets, made nice with the dog, and replaced our interior and exterior units in under six hours. It looks good and works great. Am I impressed and pleased? You bet.

During the initial visit, he did not seem to do a very detailed diagnosis as to what the issue was. He seemed to be in a hurry and wanted to get on with his Saturday night. It seems like he should have been able to determine the correct problem that night. I didn't give them a failing grade because they did get the system fixed, but not without much grief on my end. Based on the large number of highly rated Angie's list HVAC contractors in the area, I will not be using Air Force One in the future.

We have been without our a/c for 2 weeks. We had two other companies to give us estimates these ranged from $2000 to $6000 and we paid for diagnostics. One company told us we needed a new unit inside and outside. Air force One came out on the same day we called them, they phoned to let us know they were on their way. They diagnosed the problem quickly and repaired the system immediately for a total of $328. I now have a cool home again thanks to this company

They said they were coming first thing Monday, they didn't show up. I called them, they said they were going to come between 4-6. It took a while to get a hold of Kevin who is the guy that was supposed to come out. I was overly upset at this. First thing this morrning they were here to do the work, and they gave me a good price.

Dale is my hero. In fact this company is my hero. I have to say on a scale of crappy days this one was a 12 outta 10. I had 2 dogs at the emergency vet, one under going surgery, the other in a Oxygen tent and came home from that to my other dogs who were sitting in a hot house.. temp was 83 inside when I got home and realized the AC was not working right. This was about 2:30 on a Saturday afternoon. I just wanted to sit down and have a good cry. I looked on Angies List and called Air Force One and asked if they had someone who could come out, they said someone could be here between 4:00 and 6:00. I was SO THANKFUL. Dale showed up around 5:00 even with difficulty in finding my place. He was able to replace the contacts and capacitor and had my AC back online in no time. I don't really know if the prices are in line with other companies but it seemed reasonable to me. Dale said I could probably get away with the Capacitor I had but it would eventually need replacing, so to avoid issues I just said take care of it and he did. Thank You Dale & Thank You Air Force One.

It was a great experience -- I got an appointment quickly, they arrived on time and got the job done quickly and correctly. The answered all my quesitons and gave me great service. I bought the maintenance aggreement and would recommend them highly.

It went well. They were on time and professional. Tried to explain what was happening without trying to sell me a new system.

Our A/C unit went down when it was going to be 97 degrees. I called at 10:00 AM and they advised me they could be here between 5:00 and 6:00 that evening. Our tech. arrived at 5:15 and had the unit working by 6:00. The tech. had been to our home before to fix a previous problem. He is very professional and knowledgeable and just a nice guy. He replaced the motor and the system now works great!

Dale was right on time. He checked the unit well, cleaned the unit, changed the filter, answered all my questions, and even brought me a jar of jelly from the owner. He was here an hour and took care of everything. He worked at above average and I renewed the service on the AC for another year.

We were very happy with our experience. They cleaned up very well when they were done.

The job went fine. It is the second time I called them and so I am satisfied with their work. They responded quickly and got back to me quickly. I needed the work to be done in a short period of time and they were able to expedite it. We had to call them back because it wasn’t wired correctly. The original team that came to do the repair was kind of cranky, but the guy who came back to fix it the second time was very professional. The first crew seemed to be in a bad mood that day. They were quick in fixing the wiring. I would probably use their services again. It is not a tremendously strong endorsement, but in the heating and air conditioning world there are far more thieves than there are good providers.

I've had wonderful experiences with them. I would recommend them highly.

Needed to get a new HVAC unit as many things were going wrong with the old one. Got several estimates but they were the most reasonable. Arrived on time and had the old unit out and hauled away and the new unit installed within a day. Installation folks were very nice and professional. Because of the tax rebates and Texas refunds in effect (plus a Rheem discount), there was a lot of forms to fill out which their office staff and Chester (the salesperson) helped us with. Then after about a few months the system stopped working, I called Chester and within a half hour a service person was there and fixed the problem at no cost. Overall excellent service.

Horrible. As usual the service tech was on time (in fact early, they called ahead) and he had done previous work with me and is knowledgeable. As suspected the control board in the fan unit was bad, causing the fan to run continuously. He had the part on his truck (understandable as this wide coverage aftermarket part is used on many systems) and I told him to go ahead and replace it. He quoted me a price for the part of $450!!!! That is about one third the price of a new furnace unit!!!!!!! I asked him if that was correct and he said he got the price from "the office". I immediately checked the item on the Internet and found four sources for the part at about $45 a piece. Adding S&H may have put the price at about $60. I then called the firm and asked to speak to the owner, Danny Sides; I had dealt with him directly many times from when they were starting up. He wouldn't talk to me but the parts counterman, Chester got on the phone. I had recently bought a new fan motor for this same unit from Chester and he and Danny actually troubleshooted the problem on their counter (I brought the old fan in, the bearing was seizing up). The fan motor was $199.14 with tax and the same Tech had to go to their supplier to pick it up. I though that price was reasonable given the service I got. I have been in the motor repair and electrical equipment business and have a good feel for relative value. After arguing with Chester and several "on holds" while I assume he discussed it with Danny Sides he lowered the price of the control board to $350. Claiming the Internet vendors were selling below cost and ordering by the car load (then why doesn't he buy from them?). I canceled the annual service contracts order, paid $89 for the service call on the one unit and the $350 parts cost and told them I would never again do business with them. I stapled the results page from my Internet search to the check. I keep good records and checked what I had spent with them in 2010 & 2011 (not counting this call) and it was over $1,000. Good contractors can turn greedy, particularly when they have a good business plan that skirts their competition.

In July, 2009, my a/c system quit entirely. Air Force One was one of 4 companies from which I received estimates ranging up to $10,500 for complete replacement of my HVAC system. (Both the furnace and the compressor were dated 1980's.) Air Force One was not only the lowest estimate by approx. $1000, they were the only company offering a system which qualified for the $1500 Tax Credit. In addition, Rheem, the manufacturer, was offering a $1000 cash rebate; so, my final cost was about $5200. My electricity bill (which had been in excess of $400/mo during the summer months for the first two years I lived in the house) has not been above $225/mo since! They arrived at the time promised, got the entire system installed and working in much less time than I would have thought possible, and left not one scrap of trash or mess for me to deal with. They also have a great deal on twice a year system checkups.

Great! They scheduled me the same day I called and honored my request for a phone call to allow me to leave work only when they were nearby. The technician was polite and smart. He put on shoe covers and kept me informed on everything he learned. Ultimately, a capacitor had began to fail and $95 later (because they discounted me their service charge) I was up and running. With a 15 year old furnace, I feared the worst and felt like Air Force One A/C was honest and respectful. I'll gladly use them again.

Arrived about 30 min after we placed the call, quickly diagnosed the problem, made the repair and got the unit going. The tech was professional and courteous.

They came yesterday and every thing went great. They were on time. The service rep was great in every way. They replaced all the parts needed or they ordered what was needed. I would recommend them to everyone.

Air conditioner was underperforming in the hot weather, so we called late Friday afternoon and service appointment was made for first thing Monday morning. Service man and assistant responded and all work was completed in about an hour. Assistant advised that we should clear debris (grass clippings, leaves) from coils regularly or the compressor might be suffer extra wear.

Chester was the guy that we dealt with. Angel did the installation. He and his buddy were getting ready to leave and I went upstairs to check it out. One of the things they put on the return wasn't even connected. It was lying on the attic floor. There was cold air blowing out everywhere and he said that was okay. There was trash everywhere in the attic and they had not sealed up certain sections and there was fiberglass insulation just hanging there around the old ducts. It was really, really bad. They said they would be done in a certain amount of time and they weren't. They were there all day literally. I think I spent like 4 days of my life trying to get this done. They were supposed to have it inspected and they didn't. The owner of the company was supposed to check it out and he never showed up. Chester said that the owner was going to come and he decided not to. I found out later that they could have added dampers and they never told me. I don?t trust the quality. I had a guy come from the city to look at it and he said they performed the minimum. They said it was going to take 2 days and it ended up taking 6 or 7 days. They were going to leave with the thing hanging on the attic floor and they said they were done. They basically lied to me. They also damaged the ceiling when they put the returns in and they had to send in a specialist and he was awful.,

From my initial call to completion of my service, everything went extremely well. I told the woman with Air Force One A/C that I found a coupon in my Angie's List catalog for a free service call with repair. We scheduled a time. Kevin was prompt, the office called to inform me when he would be there and if he could come earlier. When I met him at the house he already had his booties on to keep the floors clean. He determined my problem and called for the part. Though he thought one was in Garland it turned out that it was somewhere else. Instead of returning the same day we scheduled for two days later. I was again given a courtesy call telling me Kevin was on his way. He installed the new board quickly, filled out my paper work quickly and left me service contract information and was not pushy. They also give you a jar of jelly on the way out. The owners make it in Canton and it's YUMMY. I will definitely call again and recommend them to anyone.