AAA Moving & Storage

Nightmarish. Believe the bad reviews. It's taken me a full year to muster the strength to write this, I'm still so traumatized. Never filed a claim, either, b/c had a similar experience as other reviewers! Here's a running list of what went wrong: - Box marked FRAGILE appears to be kicked in - Permanent marker writing on wooden stool in 2 different places (+ scuffs) - Permanent marker writing on white side table - Irreplaceable family heirloom cedar chest permanently damaged (multiple cracks, nicks, wood in all 4 corners has buckled) - Box supposed to contain lamp shade is open & empty of any contents - MISSING patio set (metal table & 2 chairs) - MISSING coat hanger, wall-mounted (metal, numbered 123) - MISSING 2 lamps - MISSING mirror (full-length) - MISSING 1 book box - MISSING 1 LARGE box - MISSING tool box (black) - MISSING picture frame (white) containing vintage French postcards

Worst experience ever. First packing - only one person spoke English and he told me to get out of his way when I asked him to label ONE BOX Special. They forgot some china, a lamp and several smaller items. They charged me for 1900 cuft but the delivery truck had closer to 1400 cuft. The price doubled their quote after a nearly 10 hour day for me when the truck was packed, office closed and no one to talk to and being pressured to sign and pay. My items were moved from truck to truck several times and I wasn’t informed. Then delivery was in a huge tractor trailer not the original truck AND charges for carrying from truck to house because that size truck couldn’t get into a neighborhood driveway!!! These people are nothing more than hiring subcontractors! No accountability and you need to have an attorney read the contract. Moving long distance is stressful enough-they do NOTHING to make it easier. I’m not going to even discuss broken items because they will argue and not care.

AAA was a Godsend! I initially went with a different moving company(TMG) and needed my furniture moved cross-country. I've been apprehensive of movers because I've heard all the horror stories of how movers would charge extra or hold your furniture hostage for more money. Unfortunately, I fell victim to a bait and switch. Not only did I send a spreadsheet with dimensions and pictures of each item, but I also sent a link to my place so there would be no surprises. TMG was supposed to come to pick up my furniture on a Wednesday, then switched to Thursday, and finally arrived Friday. As soon as the manager came, he almost tripled the original quote. In a panic, I called Jason at AAA Moving & Storage to see if he would help me with the move. I sent him the spreadsheet of my furniture and the link to my place. He was very empathetic to my situation. Within the call, he gave me a quote and the earliest pick-up date. Not only was his quote lower, but he also spent the time to explain the process and assured me that I would not go through another nightmare with his company. They arrived at my place and not a minute late. Simon and his team were fast, efficient, and wrapped my furniture in no time. It was the best wrapping I have ever seen and I moved several(11+) times in my life. If you need a moving company in Texas, you definitely want to use AAA!!!!

Excellent. Moving went smoothly.

This company should not be in business. They lost several of my boxes and damaged a lot of my furniture. The said thing is they will take out time to dispute customer complaints, but they do nothing to resolve the problems. Everyone can't be wrong about this company. I wish I had listened before giving them the benefit of the doubt! I am so upset about my move and still replacing all of the missing items. I have tried several times to put in a claim and even that is a hassle since it's only online and the website is down most of the time. I feel that this company should let everyone know that they contract out, so even though they might handle your pickup it doesn't mean that they will be the one delivering. I am still trying to get them to own up to their responsibility and admit that they dropped the ball and don't know where my household goods are, but they certainly didn't deliver them and have no proof that it was. They have proof that they picked up the boxes and that's it. Now, they want to say that I have all of my things and blow me off. They told me that they had other deliveries on the same truck and they checked with those families and were told they didn't have them. That's pretty pathetic!!

Moving company came out and gave us a fair estimate. Not the cheapest but not the most expensive. When they packed one item a glass sugar bowl was broken. Ok not a problem minor. When we finally received our items it took away. They use independent truckers and so you wait until they fill up the truck to receive goods. DId not communicate on payment when we receive goods? You needed a money order but for deposit we used credit card. Would not take anything else. When we received goods had damage to almost all the boxes. Their insurance broker awarded us a small amount for damage. A year later have still not seen it. Do not use this company!

These guys led by Simon were professional, worked hard, and always willing to listen to me and do what I asked. While they were at my house, My plans suddenly changed and I needed to take a piano to a family member’s house. They were willing to do it with no problem. I really appreciate their willingness to do what I needed, even if my plans changed mid-stream. Great work and great attitude.

Awesome they are fast and broke nothing. We will use them from now on.

N/A

They were very efficient and took excellent care of my possessions. Set up the furniture and beds and worked very hard. Long distance moving is difficult...they were terrific!!

It was an excellent experience

My move using AAA Moving and Storage was the worst experience I have ever had with a moving company and 63 years! Not only did they increase your original quote from $620 to $820 by the end of the move, they did not put any of the furniture back together as they had specified they would, they also did not hook up the washer and the dryer, they did not put the beds together, the patio swing was not put together, all of the furniture was randomly placed in different rooms, the living room furniture was not put together, the television was not taken out of the box, the mirrors were not put on the dressers, the TV stand was broken with no Hardware attached, the legs for the television were missing and the whole time, William was yelling and complaining not only to me but also to the dispatcher on the phone. I moved to a senior citizen community and as he was leaving he was yelling down the hall loud enough for the other residents to hear. He told me at the beginning that the cost would be $90 transportation see and labor would be added where the total being $620. He also had me sign the paperwork and give my credit card number before he would unload the truck or he said he would not be able to give belongings. I agreed and called in my number for my credit card at that time. Approximately an hour later he said the total transportation fee was he's now $180 and the total cost for the move would be $720. He still hasn't brought in all the furniture at this time and had not put together anything. After another half hour went by he told me the cost would be $820 now and that he had to leave drugs or another job. He left everything in total chaos what is nothing put together. The washer and dryers were not hooked up and I did not even have a place to sit down. I called the manager Justin and told him what had happen, send him various pictures of everything and the condition places they were left. He he told me he was going to charge my credit card $ $820 for the move. This was obviously not right and I canceled the charge on my card and told him we would deal with it was attorneys and in court. He was yelling and at one point referred to me as a b****. At that time I hung up on him because of his years of his vulgar language. since I had told him that we would deal with this issue in court I decided to block his calls. I assume he forwarded the pictures to the company owner Sonia because she called me an hour later. I explained to her everything I had been through and what I decided to do and she offered me the move cost $420 which was not acceptable to me now that I was going to have to hire people to finish the job that her company did not. It cost me a total of $710 for are they handyman company that I had to use to fix this chaos! The cable people came in the next morning to hook up the cable and we're not able to because the television was not even taken out of the box and the stand watch broken. I had three handyman do the follow me. The mattresses has to be put on the bed, the loveseat and two recliners had to be put together, the swing on the patio had to report together, the dining room table had to be put together, the two beds had to be put together and the mattresses placed on them, the two mirrors how to be attached children's dressers, the fireplace had to remount it on the wall, and the television because it was missing the legs had to be mounted on the wall as well. I had to pay for the time it took for the handyman to go to Home Depot and purchase a mount bracket to attach the TV to the wall. They also had to buy Hardware to put everything together. My charge for doing all this was $710. The cable man has a reschedule for 2 days later because the TV was not ready to be shut up. This has caused me a great deal of pain and suffering that I intend can be compensated for as well. I am a single 63 year old woman and this is obviously how they same to treat elderly people and it is a crying shame! I also noticed that there were 10 total reviews and each person have you ever know an excellent 5. However, I looked on the goggle reviews and noticed there were at least 20 people that were extremely dissatisfied with their experience and only gave them a lot. There are at least two people that were taking them to court as well. I will also add that they did fire William and the owner offered to send additional workers to put things together and finish the job. Obviously, because of this experience I had just had for their workers I defined the offer based on the experience I had already had with their employees and how they do business and how they kept raising their charges. I would ask that someone from angieslist research this company and their way of doing business and remove them from this site. This is no way to handle anyone's household move especially a senior citizen. Sincerely Carol Buckler.

Jason was very responsive when first contacted. He explained their services and was very helpful in scheduling the move. My daughter after finishing graduate school at SMU needed to be moved back to San Antonio. She packed up her apartment and the movers called before they headed over to her apartment. They were very professional and moved her entire apartment down stairs and into the truck in less than 2 hours. They had extra supplies to bubble wrap her TV and wrapped her furniture in blankets taping them securely. They were careful handling her boxes and nothing was broken on unpacking them. They were communicative and pleasant to work with. I would definitely use them again if needed.

It went exceptionally well. Jason Watt, the relocation specialist, was extremely responsive to all the emails and ready to promptly answer all the questions. We chose them over the competition not only because of fair pricing BUT also because they were among the few companies that carried workers comp. The 3-men crew that moved our furniture and boxes were extremely good and speedy workers. They hardly took any break. They were carefully handling our furniture and boxes. Nothing got lost or broken. They finished within the time Jason estimated. We would definitely hire them again. The moving experience, although stressful, was a success.

They did things exactly how we wanted to have them done. They did a great job.

Working with Jason was an overall great experience and he was very helpful.

I highly recommend AAA! They were very professional from start to finish and showed exemplary customer service throughout. Jason was a big help and the whole move went exactly as he said it would. Price exactly as quoted. Movers were hard working, efficient and careful with our belongings. Super easy every step of the way and I will be spreading the word of this great company and looking forward to using them again in the future!

Really fast and proficient. They made the process really easy.

Everything went well.

AAA Moving moved my house from Waxahachie to Denton and they were excellent! They were on time, fast, and explained everything to me very well. The salesman that helped me set this up took his time answering all of my questions and made it very easy for me to understand. The move ended up costing me LESS than quoted and went a lot faster than anticipated. They were very protective of my furniture and boxes and nothing was damaged. I have moved several times and the communication and customer service here was perfect. I am planning on using them the next time I move and I would definitely recommend using them. 3 A's and 5 stars!

It went great they had just moved my mother for the third time and moved me twice they also moved our business. If anyone asks me who to use for moving I give them their number . I HIGHLY RECOMMENDED THEM

Best $500 I ever spent! The movers were on time, they were careful with our furniture. No complaints. I’d definitely use their service again if I needed movers!