A Joy of Granite & Natural Stone, llc

Terrible. Should be called The Misery of Granite starring Joy Coleman. She doesn’t return calls text, emails in a timely manner. Wants to know where you live to decide if it’s worth her time. She lives in the Preston/Royal area and that alone should tell you volumes. Subcontractors in the DFW AREA are a dime a dozen. She is a one man band doing a poor imitation of a subcontractor. DONT WASTE TIME WITH A JOY OF GRANITE.

They wouldn't return my call after several attempts.

Service an de installation was great!

The job went extremely well.

A Joy of Granite did a great job in assisting me with my project. They helped me pick out awesome granite that would coordinate with the other items in the room. All of the folks that were involved were very professional and did a high quality job of installation. I would use this company for all of my granite remodel projects from now on. Good people to work with that can be trusted.

A year long renovation, completely remodeled from plumbing, electrical, and trim. Everything went well and we are happy with the results. Would not hesitate to use Joy of Granite Again.

A Joy of Granite renovated my kitchen, master bath and powder bath. I am totally pleased with all of the renovations in my home and get excited to showcase my home. A Joy of Granite was totally professional and the quality of work is unbelievable. I had a new home in the time span of one week and am happy with the outcome. Joy and her crew were very professional and totally accommodating. I loved working with her and listening to her ideas in each area of the process. I would definitely use A Joy of Granite again and am also forwarding her contact information to all my friends and family that need some kind of help around their home. Thank you again, Joy, for your hard work. I absolutely love my new home!!! Sincerely, M. Southern

Their service was superb. They took out all my old formica countertops and replaced them with a quartz countertop with 4" quartz backsplash. The crew were on time and professional. I had new countertops from start to finish all in one day. I also got a free stainless steel undermount sink with the installation. I am extremely satisfied with A Joy of Granite and will recommend them to anyone! Great job!!! Rob Duenner

Overview of services performed: I contacted Joy on a Tuesday around lunch. She returned my call around 5:00pm the same day and asked if I could be at the house around 9:30am the following morning. I agreed to the proposed schedule. Joy advised me that the contractor she used was a perfectionist and that if he had any doubts about his ability to do an excellent job, that he would turn the work down. The contractor was 5 minutes early to the appointment. He spent about 15 minutes measuring and inspecting the cabinets. He quoted the work effort at $250.00. I agreed, and he proceeded to begin work. The contractor brought in an assistant who helped with the job. The contractor was insanely careful and clean. He covered the floor around the work. He covered the counter-tops around the work. His assistant vacuumed as he cut the stone to minimize the dust from the process. He measured and marked the stone and re-measured before he cut. The same process was followed with the modifications to the cabinet cuts. IT SHOULD BE NOTED: The cuts to the stone were fairly minor. The existing cook-top hole in the granite was smaller than needed for the new cooktop. The cuts to the cabinet face were very minor. When it was all said and done, the new appliance looks great. My wife is beyond excited. I'm having our plumber come in this afternoon to change out the gas line and remove the line reducer used for the previous appliance (the new appliance has a much higher gas-flow capacity). I would STRONGLY recommend using Joy of Granite anytime you need Kitchen Remodeling

I called Joy of Granite on the afternoon of the 21st reaching no one or nothing but answering machines. Joy of Granite's reoording said they were closed for the holidays. I did reach one company and was told a repairman would call me with a time. No one ever did. I ended up calling Joy back on the 26th. Result: She was still on vacation but called me back almost immediately and could NOT have been nicer, and had an excellent professional, Martin, at our home at exactly when I was told. All plumbing had to be detached, and holes drilled for big metal screws to actually support the granite - not just glue. And I did not have to call the plumber because he re-attached the disposal and other plumbing. The bill was the lower of two possible quotes she gave me . Joy (the owner) is probably the most delightful, responsive person I could have come across. I am sorry I did not get her to install my countertops originally - it would have ben done right. An A+

We have had difficulty getting contractors to show up and or complete work on this bathroom project. Joy showed up within 15 minutes of being called. Very punctual. We originally retained her for the countertops, but she arranged for the glass and mirror work as well, securing tradesman that shared her punctuality and professionalism. Definitely a great experience.

I chose Joy Coleman after seeing our neighbor's remodeled bathroom. Unfortunately, and too late, I signed the contract before I discovered she only provided my neighbor's granite vs. decorating her entire bathroom. But more important, my gut instinct against hiring her also kicked in too late. I had doubts about her personality, but I was ready to have the work done, and didn't completely go through available contractors on Angie's List. Included in this remodel was to perform the removal of shower, bath tub, floor, one built-in cabinet, hanging/re-hanging mirrors and paint throughout our master bedroom, master bath and closet, pool bath and laundry room. Installation included one new built-in cabinet, trim added to another cabinet, heated floor, shower and bath tub. We did not choose to replace our orginal sink or bath tub faucets. I did review A Joy of Granite on Angie's list and was initially satisfied, but both my husband and I quickly discovered we could have contracted out each service ourself, with a lot less stress. The owner of this company, Ms. Coleman, came into our home five times over the course of nine weeks (with two "no work times" requested by us); one time was to view the project and measure surfaces; the next time was to bring the contract for signature, collect deposit, and re-measure surfaces; the next was to personally deliver a needed part; the next visit was requested by her sub-contractors for their own direction, and the last visit was an un-invited, accompanied visit with the marble provider to prove her tile installers completely scratched the marble, immediately after installation (they walked all over it with concrete/grout on their shoes). There were additional problems, but in general, we were displeased with her unwillingness to manage this project. Ms. Coleman was in a constant state of nervousness and defensiveness. At one point, the plumber showed me she had ordered the wrong size arm flange for our shower (we would have had to stand against the shower wall). When I called her, her response was "that's the only size they come". After assistance from the plumber, the correct arm flange was installed. Towards the end of this project, we learned that the main part of Joy Coleman's business is installing granite. There were so many ordering mistakes and discrepancies between her and her subcontractors, that we cancelled the painting portion of the job. We hired another company that finished in four days, for $2,700.00. Ms. Coleman quoted $5,200.00 and we did not want to take any more chances. The bottom line is that our expectations and quality could possibly be higher than most, but a potential client should be aware of a very different type of personality in Ms. Coleman. She was easily stressed; this was evident each time a negative issue was to be addressed. It also quickly became clear that we were never right - she always had the habit of disagreeing and it was important to her to "have the last word". I would not suggest this company for a major remodel, but if funds are not an issue, the granite installer she used was completely acceptable.

We did not use Joy this time but I would consider using Joy again if I had a larger budget and did not want to do the legwork myself to coordinate multiple vendors.

The overall experience was very positive.

The overall experience went extremely well. The company was very responsive to phone calls and texts. Joy's attention to detail and her saavy for style and what would look good was immeasurable. I only wish she would have stopped by to see the final product that her team did.

It was a pleasure to work with Joy Coleman. She was prompt to respond to my emails and phone calls and she worked hard to get my business. When I told her that I had an estimate from another company which included a free countertop and sink for a bathroom, she found a way to provide me with a comparable estimate to include the same. She offered to meet me to look at the slabs of granite, but it was something I chose to do on my own. After selecting the granite I wanted, she was able to keep the price within budget by locating smaller slabs of granite so there would be less cost and waste. The crew she sent out were great. They worked hard, were professional, and cleaned up after themselves. Joy and the crew made the experience pretty much stress-free. We liked working with Joy so much that we utilized her services again when it came time for the selection and installation of our kitchen backsplash. I would highly recommend A Joy of Granite.

I called and left a message, never heard back. Then contacted her through Angies list, she called back immediately; set up a time for the estimate. She came and measured on a Monday; I got the estimate by email on Friday. Since I didn't hear back from Joy for several days, I assumed she wasn't going to call. I had also called Heritage Stonecraft and they gave me an estimate over the phone based on square footage and number of sinks. I went to Heritage Stonecraft and picked out some granite, they came to measure and will install on Wednesday, Sept. 14. They have been very helpful, friendly, professional.

They came on time at around 8:30AM and finished around 5:00 PM. They had to work on 22 windows and 2 half walls. They did a very good job installing the granite window sills and granite half wall's small counter top. Also they did a very good job of cleaning up after they were done.

Did not receive callback, and there was no answer during general business hours or after hours.

After placing calls to a few different companies, we elected to go with A Joy of Granite for our new kitchen countertops. The owner, Joy Coleman, was responsive, personable and professional to work with. Joy set up an appointment to meet with us immediately and spent quality time assessing the potential for our kitchen countertop upgrade. She was extremely knowledgeable about not only the current trends in design, colors and presentation but also in the mechanics of the installation. Joy made a number of recommendations for how we could improve on the amount of counterspace we could have while at the same time making it look more elegant. The installation team arrived on time and were the utmost professionals in their management of the job. Joy also made great recommendations on what kind of backsplash would be most complimentary to our new countertops and colors in the kitchen. Our neighbors have remarked that we now have the nicest kitchen on our block - and to think this came at a price that was extremely competitive and worth every penny in terms of our home resale value going up. We would highly recommend A Joy of Granite to others for their granite and stone needs. We were also very pleased at how streamlined the quoting and invoicing process went and very glad that Joy accepts all the major credit cards.

She was very creative and spent a lot of time with me.

Joy is great. She really held my hand through the whole process...and made it as painless as possible. I am in love with my kitchen - and she made it happen!!

Very good. Great work, very professional. A joy to work with on this project.

Joy was very helpful in our initial meeting and brought plenty of samples and helped to narrow down to the one I wanted. I had a deadline to get the countertops in by the following Sunday, so once we agreed on the granite and the estimate was approved, she started right away. Work was done when promised and I really liked the results. Countertops were finished ahead of my deadline. Really a positive experience all around. * last thing and it is not really a negative, but wish she did accept CCs (need my points :) ) but she did say that she is working on getting that as a payment option.

I have a granite countertop. I needed a specialist to come out here and basically reseal the sink that was leaking. It costed me $175. When they gave me the estimate, they thought they would have to completely detach the sink from the granite. Then they would have to get underneath the sink, cut all the pipes, unglue the sink and then reattach it. Then they were going to come out the next day to fix all the plumbing. However, when they got out here, they realized that the only thing they had to do was basically re cork it above the granite. So they took off the cork that was around the sink and re corked it. They were here for about 20 minutes. They took off the plumbing fee but left the other fee on it. I thought that $175 was for completely detaching the sink and redoing all that work. They said that it was the service fee for coming out here and doing what they did. I thought that was a little unusual. I will probably use them again but I will make it clear that I need them to come out and give me an estimate based on looking at the job and determining exactly what they need to do.