KEYSTONE CARPET & INTERIORS

This company does not do wallpaper as Angie indicates

very nice job, their subcontractors (tile, plumbing and electric), were all great. Not the cheapest, but first class work.

We hard carpet installed by these people a few weeks ago at which time we had a large window measured for wooden blinds. We paid cash upfront and had the downstairs measured for stone or ceramic flooring to do this month. Well after waiting a couple of weeks I had not heard from anyone regarding the blinds so Yesterday I drive up to their showroom to see what the status was. My salesman was out so I asked for help. The ladies behind the counter suggested that I check the large box laying on the floor and sure enough it had my name on it. That's all they knew. No telling how long it had been there because no one ever followed up with my order. I asked for someone to call me when they figured it out. I never got that call. I called the store today and spoke to an Evon (spelling?) and asked to speak to the owner or a manager. She asked who is this? I repeat my question. She says "I'm not sure I want you to speak with her...now WHO IS THIS!?" Enough for me. I'll never spend another dollar with these people. It's a shame that a business is at the mercy of one rude employee but there are plenty of flooring stores in this area where I can spend my money. I'm still waiting for the carpet job to be completed. It's been weeks and the carpet in the closet is just rolled up. I guess I'll need to hire another company to finish what I have already paid Keystone to do.

We did not find this company from Angies' list. We were shopping for carpet last fall, and when the sales woman knew that we had a remodel project, she eagerly offered to help. Although I was hesitant and not sure about this company, we decided to try work with them due to the their eager attitude and our time constraint. Their price was high due to the carpet company adding an extra layer of charges for their subcontractor's work. We had a reputable plumber that we wished to use, but. when he could not meet their schedule, she told us over and over how good Rupert, their plumber, was. That was why we were surprised to see their sloppy work. First they made a huge mess on our new floor due to zero preparation work on the floor which is a basic professional practice, and then they broke our cabinet due to their careless and unprofessional attitude. Please see the PICTURES. Second, after their demolition charge was quite expensive, they claimed that it included the sheet rock replacement work. Their sheet rock work very poor and unfinished. Please see the PICTURES. Now they refuse to repair the broken cabinet and would not give us the company's name that did the plumbing job and did the damage. During the demolition work, we found that some of the sub-floor under the old tile was rotten and needed to be replaced. Their crew from the demolition work "repaired" the floor by replacing only the portions of the rotted boards that were between the joists in the middle of the room leaving three rotten boards next to the wall. When we complained about the unfinished work, they said that it was a big job and would cost $400 extra for the three boards. My husband said that was too much and did the work himself at a material cost of $24.

unknown

Love this company. Great prices and they do great work. I have worked extensively with their salesman Rick. He is fantastic and very knowledgeable and helpful. I am going to have my countertops replaced by them and my bathroom remodeled next week. I highly recommend them.

The carpet was installed by Keystone in the timeframe we had and it looks really good. We are very happy with the quality of the carpet and padding as well as the professionalism throughout the process. Keystone will be my 1st call for any future flooring needs.

Everything went extremely well. Keystone provided excellent customer service from our initial contact through the job completion. I recommend them very highly to anyone wanting to install hardwood flooring.

The subcontract crew arrived at 8:00 a.m. on the dot on a Wednesday and immediately started to work. Rick Taylor, who is the manager with Keystone came by to check on everything and make sure we were on the same page shortly after they arrived. Since they would be moving two fairly large floor-to-ceiling bookcases, we had boxed all the books the night before to make sure everything was boxed appropriately for each bookcase, but the crew moved all the rest of the furniture. The job took three days, during which time, the work crew did a great job of leveling all the exposed concrete floors, before putting the new laminate down. It was a big job, but they worked like Trojans, getting everything completed by about 8:00 p.m. Friday evening. While we did discover a couple of small items got broken during the process, we consider that our fault for not securely packing everything away. The workmanship was excellent, fast and affordable. We had checked out other flooring providers, including Floors for Living in Cypress and very nearly got majorly ripped off for a few thousand dollars. It took almost a week of calls to get our $1500 . 00 deposit refunded. Floors for Living was almost $4,000 more for the same job using a lesser quality flooring and wanted to charge us an additional $2.50 per linear foot to install our baseboard, once they decided they would even do it. Rick Taylor, who has been with Keystone for over twenty years, is GREAT and doesn't try to up-sell. As a matter of fact, when we made our initial selection, he showed us the same thing and same quality in another brand that saved us at least a thousand dollars, if not more. We are definitely looking forward to having our bedrooms done in the near future and will go straight back to Keystone when we're ready. They also do other types of remodeling, such as counters, backsplashes, etc. and their selection is fantastic!

They were great to work with. They did a great job. Very professional. Jenny was great to work with.

The new carpeting is not satisfactory because it shows tracks so badly. It of course shows tracks from vacuuming and foot prints, but it even shows individual cat paw prints. When I started shopping I told the salesperson we didn't want to spend a lot of money because we're updating in order to sell the house. Keystone was very accommodating in that they came out to discuss with me why I was dissatisfied with the carpet and offered to replace (with installation charge) the carpeting. I declined, not wanting to pay still more for a product that we hadn't wanted to spend alot on in the first place. They tried to make me believe that all plush carpeting shows tracks unless you get a carpeting with a pattern or carpeting in which there is a variation in the shading. I don't think they should even offer this carpeting for sale in their store. The installers were fairly professional, although they dripped some of the glue on my tile floors and left some trash around.

My biggest complaint about this company has been their lack of concern since I wrote them the check for the floor. Although the original installation had problems that I brought to thier attention during the installation that eventually resulted in thier replacing the floor completely, once they got thier money they wouldnt even return our calls. Twice, over a month went by before I could get any type of response at all from them. The first time I had to confront them in thier showroom; the second time, they only returned my call after I left a message informing them that I had consulted a lawyer. While they did replace the original floor at no cost to me, I still have to replace the trim around my fireplace and the wires to my surround sound system that they shot nails through. I could continue to push them , but seven months after this began, I have no confidence that they would ever get it right. I'm cutting my losses and moving on.

They did a great job. I was very pleased with them. I bought carpets from them. They brought samples to my house then I changed my mind so they brought me other samples. The installation went really well. They were professional. It is a positive experience to work with them.

They came and did a great job and installed all the trim and quarter round molding.

First, we had a discussion with them about the type of carpet to use in two rooms in our home. One was a living/family room and the other was an in-home office. They showed us samples for each and had a large number to choose from. We took samples home with us to check out the right colors. Then they came to our home and measured up each room and then calculated what the cost of each would be for us including rug pads and installation. The price seemed very good, so we told them to go ahead with our order. They received the rug for the office about a week later and called and set up a time to install it. The other carpet was received by them about 3 weeks later. They installed it within a day or two. My opinion is that the quality of their products and service is excellent. The installation was done flawlessly and they kept us updated frequently throughout the whole process. After the rugs were installed, they called to see that we were satisfied with them. We couldn't have asked for more. We highly recommend them and will definitely use them again in the future.

I arrived at 5:30 pm. There was no one in the store and the lights were off. I looked up the phone number and called but there was no answer. They were open until 6:00 pm on Tuesday. No note, nothing on the door. Disappointing.

At Keystone's prompting, I called Anderson's 800# and was instructed by them to work through my installer, Keystone. Because the floors were still under warranty, Keystone said that it would be a waste of their time to send their person out for an estimate before the floor manufacturer, Anderson, came out to see them and rule on warranty work. Keystone promised to get the Anderson rep to my house sometime the following week. I never heard anything from anyone the following week. So when I called Keystone for an update, they said that Anderson's rep hadn't called them back. So, only at my request, Keystone called the rep again promising that they'd get back to me. Again, after 4 days, I didn't hear from them so I called them again. This cycle repeated itself several times over 3.5 weeks. I decided it was time to speak to Keystone's owner, Shermaine. I left three messages for her but she never returned my calls. When I finally got her and introduced myself, she cut me off and said, and quot;I could come out there but you're not going to like what I have to say.and quot; I couldn't believe what I was hearing! At my insistence, Shermaine reluctantly made an appointment to come out and see the floors but I cancelled it the day of. By her own admission, Shermaine had already made up her mind so I didn't want to waste my time. OK--so this is the real point I'm trying to make...my floors probably wouldn't have been covered under warranty and I'm not ignoring Anderson's lack of follow through with Keystone. But I had to work with Keystone on the warranty question before I was willing to pay them for refinishing the floors. The only way I could be sure of that was with Keystone's working through it with Anderson. Keystone's lack of follow-up and its owner's belligerent attitude made it clear that they weren't really interested in helping me. Over the years since my floors were installed, I've referred lots of people to Keystone but now that I've experienced this other side of them, I'll be warning people against them instead. They were all smiles and homey warmth when I was buying the floors from them but the opposite when I needed their help. I told Shermaine the outcome of having to pay for refinishing wasn't as disappointing as her belligerent and negative attitude and Keystone's overall lack of follow-up. She apologized and said, and quot;we're only humanand quot;. Maybe so but this human's going somewhere else for her refinishing job.

We had a little flood. We contacted them at about 3:00, and they sent a couple of guys out at 5:30 the same evening, and I think it was a Friday too. They were quick - the guys did the work in less than an hour. They were honest and fair in their price. They were very prompt in their response - we told them how much we needed the service because our carpet was wet and smelling. They cleaned up after themselves and took with them the padding that was damaged. We would rate them highly and would use them again in the future if necessary.

The overall performance of everything was exceptional. They came out in a timely manner to do the work. Everything was completed within two weeks. All of our furniture was moved quickly but with care. They were clean and neat as they carried on with all of the work. Everyone was polite and courteous.

Keystone Carpet and Flooring team did an outstanding job in putting engineered wood flooring in the large part of our house. We had a very positive experience from the start. RIck is probably one of the best sale people we ever met. He listened very well to all our needs and helped us to narrow down on the types of woods we might enjoy. He showed commendable patience when on one occasion we spend nearly 2 hours in the store making final selection of the flooring woods. Our experience was equally positive with the team of the installers. They delivered an outstanding product while always finding ways to incorporate our suggestions and discuss options. They did not rush through the job and focused on quality. They made sure that we really like the final result. We highly recommend considering Keystone for your flooring needs and we will definitely use them for our flooring in the future.

We got several bids and their bid was competitive. We like their professionalism and their selection of products. That all together made us choose them. The guy who came out to do the installation was excellent.

It was a very good experience. They were very helpful in their showroom and offered their expertise in helping me make my decision. One of the sales persons actually allowed me to see her own home to view a particular hardwood I was considering.

We are thrilled with the products we selected; both the engineered wood and the sculpted Berber carpet. The installers were excellent. The carpet installers were able to complete 2 bedrooms and a hallway with one piece of carpet; and they covered the master bedroom, bath and closet in one piece. There are literally no carpet seams. The wood installer was amazing; one man did the complete installation in 11 hours, including moving and replacing furniture. Both installers were clean and removed all trash. The project, however, was not without disappointment. Our salesperson, while personable and enthusiastic, required prodding at every stage. On the occasions of both appointments we had to meet with her at our home for measurement and final inspection, she was late after we had made arrangements to be away from work at the scheduled time. Carpet installers left a small grease spot on the carpet and she promised to send someone to spot clean it. We still haven't heard back.

Their pricing was very competitive and they were very professional towards us. They are a family owned business and have been around for a long time. You can tell they really care about customer satisfaction. I recommend them.

They did a great job, as I have no complaints. They used high quality materials, and got the job done quicker than I expected. The workers were respectful, and knew what they were doing. The flooring looks beautiful, and they cleaned up after themselves. The floors look just like I wanted them to look.