Joe the Plumber

It was a Saturday, and after I'd tried (and failed) to repair my tub spout myself, I called my usual plumbing company. It would cost time and a half because it was on a weekend, and a plumber could not come until about 9 p.m. So I took a leap and called Joe the Plumber, a smaller company in my town. The man who answered (Vince), told me he could come right away. Thirty minutes later he was at my doorstep. After examining my problem, there was a need to go to a hardware supplier and get another tub spout with an adapter kit. Vince offered to wait while I went, but eventually, he went and picked up the part. Vince made the repair and now my tub works well again. Throughout this process, I looked at Vince as a friend, a good guy, not just a company I had hired. Vince was very professional, the cost was reasonable, and I received a very professional e-mailed receipt with a 30 day labor warranty included. I will definitely go back to this plumbing company, and ask specifically for Vince to do any further work for me.

All toilets, tub and sinks were stopped up and toilet was backing up into tub. The toilet was pulled out and snaked but was not long enough to reach the clog. The clean out drain could not be found. So camera was put in and was found to lead into neighbors front yard. So hole was dug in neighboring yard and sewer pipe was found to be broken. So all sewage was cleaned out and pipe replaced and clean out drain was put in. Unfortunately it is in the neighbors yard. The clog was from years of grease being put in the kitchen sink. Very nice young man by the name if Matt, very polite and very patient. He came back when he said he would and on time.

If I could give a B+ or A- I would have done that. The man who came out was early to the appointment, curtious , nice, and professional. The only reason for not using them again and wanting to give a lower grade is the price. I wish I would have checked Angie's list earlier but it seems this was a high price to pay for this service. Had I checked I would have noticed the average price for a hot water flush is around $150 (give or take a little). Either way the service was provided and we will go with a more reasonably priced company when we need to replace both water heaters.

Plumber on time and friendly. However, both toilets rock. They are not sealed properly.

Matt was punctual, friendly, on time, even though he was rushed with many jobs ahead of him, but he performed our needs with care and concern.

Very communicative, Few problems but went above & beyond to resolve. Good employees & cleans up after completion.

Couldn't have asked for a better Plumbing company to do business with. Reasonable rates, OUTSTANDING communication with every employee, easy scheduling and perfect workmanship! I highly recommend Matt A. with Joe the Plumber.

Thomas worked his magic and was able to fix it in about 10 minutes. I expected the minimum charge. I would recommend him.

They arrived on time. Provided cost up front. Provided a good selection of faucets to choose from. They were extremely polite, very professional. They were very tidy and took care with carpets I have other work I am planning to have done and will certainly be using this plumber - great job thank you!

I have used this provider for all plumbing needs. I am always afraid they will not service me because of my zip code, but they still come. They always are reliable and professional.

Always efficient and friendly. Trustworthy. Sticks to quoted price and offers senior discount. Particularly like George. On time.

My niece had water standing beside the house and had called several plumber out to find and fix. They gave several quotes and guess too the problem. I was visiting and dug it up and found the problem. Called several plumber and all were booked up. Called Joe's at 5pm and the lady that answered was very pleasant. I asked if it could be repaired tonight. She said wait a moment and very shortly came back that someone could be there between 5:30 and 6:30pm and I said that would be great. Richard called a little before 5:30 that was running a little late. He was here before 6 and done before 7. He took a $100 off for having it already dug out. My niece was so please, she told Richard she had other work to be do and other people in her office were needing plumbing work and ask for his cards to take to work. He was very knowledgeable and already had the parts needed on his van. He was very pleasant.

I called for repair on old water heater but it was beyond repair. They suggested a new one - installed that day - reasonably priced - the guys were pleasant & they left the attic clean.

On time. I supplied the equipment and had put together most of it. Needed labor only. Thought he was perfect.

The plumber ( I think his name was Richard) was super nice, and informative.

Bathroom and kitchen sink clogged. the problem was in pipes in wall.

The plumber, Jhony, came out and assessed the problem accurately. All that needed done was to have the toilet flow valve replaced. ( He did not replace the whole inside of the tank). He told me it was going to be $187. I said that was too expensive! Then he came down to $167 and I told him that was still too expensive and to never mind I would shop around some more. Then he says, "ok, $147, but that's as low as I can go and only this time". I allowed him to do the job( and now regret it very much) not knowing it would only take 5 minutes. After he left I looked up the part online and it cost anywhere between $8-$15 dollars!!! Jhony also told me he was very tired and had too much work to do. Is that what you tell customers these days?? I immediately called the office and spoke with Ann. She told me they have flat fees for certain jobs and I told her I was never told that when I called to make the appointment. She apologized for Jhony's statement and told me she would talk to Joe, the owner, about the cost and call me back that day or on Monday. I never heard from her!!! I will never use Joe the Plumber again and I suggest you don't either unless you have lots of money to throw away!

Just checking water heater without doing any service!

Punctual, fast, and very professional. We will definitely use them again.

Water got cold in the house a few days back. Contacted Joe the Plumber at 11am and was able to schedule an appointment for when I got off work at 4pm which was convenient. Our tech was Jhony or at least that was what was written on the invoice. Big problem I had with the service is the Hispanic repair man barely spoke English and I had a VERY hard time understanding much of what he was telling me or asking me. I felt that I could have learned a little if someone spoke decent English. The cost of $147 for something that was so simple seemed very high. Probably wouldn't use the service company again based on high price and technicians barely know English.

The technician appeared to be new, but worked hard to get the job done right. We knew of flapper needing repair on the one toilet but wanted to replace the other toilet. He fixed the flapper issue just fine, but had problems getting the new toilet to fit/line up. He made some suggestions in order to get it to fit, though none sounded appropriate, so we did not consent. He ended up putting back on the old toilet and taking the new toilet back. We later learned the issue was with the new toilet, due to it being warped. He brought another one the next day, and it has the same issue (warped), so again old toilet put back on. The third toilet brought later that same day had no defects, was installed with no problems, and works great. We were not charged for the flapper replairment. Despite the warped toilet issues, the technician and others with Joe The Plumber worked diligently to ensure customer satisfaction, which they did. We would use them again.

We hired Joe the Plumber to perform several jobs in our home; Matt was the plumber who performed the work. He did a range of jobs including rough-in for a pedestal sink, rough-in and install shower diverter valves and most significantly moving our master shower drain and toilet vent line. This work totaled over $3000. The work in our master bath is the biggest, but albeit far from the only issue, so I?ll start there. Matt relocated the shower drain from the end to the center of the shower floor and moved the toilet vent line. While moving the shower drain he pounded on the wall so hard he broke some of our expensive frame and panel trim located on the other side of the wall in our living room. The repair estimate to fix this issue is $450. He said he?d get it fixed, but that was well over seven months ago and there is no sign of a repair so far. We have suspected for some time that we might have a leak in this area because our hardwood floors started turning brown and buckling so we had a leak detection test done by a company that specializes in leak detection. The cost of the test was also $450. As we feared, there is a leak in the drain right where Matt broke the paneling, which is exactly where the shower drain and vent line joins the existing sewer line. Matt also jack hammered around toilet drain in an effort to remove and replace it with a new one, but gave up when it proved too difficult. At this point in time we don?t know if the toilet vent or drain are also leaking since they could not be tested until the current leak is fixed. That will be another few hundred dollars to test once the leak gets fixed. The estimate to repair Matt?s leaking drain is $4000!! When it came to the finish work, things were no better. In the master shower Matt deeply scratched (then denied doing it) a marble tile right at the fixture he installed, which is itself not level and does not project from the wall evenly. I had to buy a $50 stone repair kit to fix the scratch. In the upstairs bath he initially installed the shower head rough-in too low (below code height) and had to come back to fix it; then he installed our three handle shower diverter crooked, which we did not notice until the marble tile got installed around it and it became obvious since the grout lines made it stand out. When my wife informed him of this he told her that it was too late to fix the problem because he did not have access to the valve body at that point the since the marble tile was already in place. When I heard that from my wife, I removed the tiles that were in the way and invited Matt back so he could correct the diverter. When he came to make the fix he told me that there was no need to take down any tile and that it was a simple five minute fix (which indeed it was). After he left, my wife and I talked and discovered his deception. We confronted him together on the phone whereupon he said that he had told my wife that he could not straighten the valve until he had fixed the tub filler stub-in (the pipe that holds the tub faucet). In fact, the tub filler stub-in has nothing to do with the orientation of the valve. More telling, he made the fix to the valve still without ever having fixed the tub filler stub-in. I had to do that myself. The cost of having the tile replaced was $135. Additionally, when we voiced our displeasure to Matt about the variety of issues we had, he informed us that Joe (the company owner) had told him to stop coming out to us because we were too picky and not worth the time. We struggled to get Matt to come out to our property and when he did make it he was always rushed and in a hurry; it seemed like he was doing us a favor every time by stopping by and finishing his work. We also had to block our phone number several times when we called the company just to get someone to take our calls. When we finally did get to talk to the owner he said any damages were the responsibility of the technician that did the work (Matt) and not his. About three weeks ago I again called the company and attempted to speak with Joe, but he was not available. I informed the front desk very clearly that I expected Joe to contact me or the next communication would come from Angie?s List. So far no call.

Replaced the following that I supplied: Bathroom sink and facet. The shut off valves which were frozen in place after 30 plus years and needed to be replaced as well. I was very pleased with the results and the cost was less than I anticipated. I will definitely call these guys in the future for any plumbing jobs I can't or don't want to tackle myself.

I have been satisfied every time and they haven't been outrageous in their pricing. They did a good job. I highly recommend them. They were reasonable every time I used them. They said it looked like they had attempted a repair sometime in the past and the pipe just collapsed. They used inferior materials. Though he put in a PVC but what was there was very flexible. They are congenial and they answer my calls right away. They usually try to get somebody out within a few hours so that they can do it or give me a time frame that's reasonable as soon as possible. I have used them over and over.

They informed us that there was a clog. They fixed it in 5 minutes. When we asked for an invoice they said it would be free of charge. We will use them in the future. They were highly professional and courteous.