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JACOBS OVERHEAD DOOR

Garage Doors, Doors

About us

Jacobs Overhead Door is your local overhead door company serving the greater Houston are for over 20 years. Our main priority is customer service and keeping our reputation strong. We run monthly specials for some of our different products, so call today.

Business highlights

35 years of trusted experience

Services we offer

We provide overhead doors for both residential and commercial markets. We install, service, and sell overhead door products and openers. We also wholesale to other companies, and have special builder pricing for small to large builders here in Houston.

Amenities

Free Estimates
Yes


Accepted payment methods

Check
MasterCard
Visa

Reviews

4.522 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
73%
4
5%
3
0%
2
5%
1
18%


Rating CategoryRating out of 5
quality
4.6
value
4.7
professionalism
4.6
responsiveness
4.5
punctuality
4.4
Showing 1-22 of 22 reviews

Steven C.
08/2023
2.0
garage doors
  + -1 more
Average at best. With the referral coming from Costco and the cost coming from Amarr I would have expected a better experience. The quote took multiple exchanges for Jacobs to pick up the correct changes. If you are the buyer, please take the time to review every quote as if it were a new document. The installation is subcontracted (they left that part out during the sales pitch) One person shows up to install double wide door with an immovable car in the garage (stated before delivery). I spent about an hour helping the installer lift the doors off of the truck and set the door. Installation time was on the order of 6 hours. No follow up from Jacobs to review the installation upon project completion.
Description of Work: Replacement of a double wide door with the same opener

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
2.0
responsiveness
4.0
punctuality
2.0

$3,000

Tammy D.
08/2022
1.0
garage doors
  + -1 more
We have used this company in the past and it was great but not this time. The installation was not done correctly on 2 of the doors. When I pointed out that the packaging tape was not removed the supervisor didn't even care. Now my third door is not working. Keep in mind all three doors are a couple of months old and we are waiting on them to return a phone to schedule the fourth or fifth repair service call. I'm not sure what has happened but this is NOT the same company I used many years ago.
Description of Work: 3 New Garage Doors

Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
3.0
responsiveness
1.0
punctuality
3.0

$3,000

John T.
09/2018
5.0
garage doors
  + -1 more
very prompt, courteous and professional
Description of Work: replaced garage door opener

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

John T.
09/2018
5.0
garage doors
  + -1 more
I have used Jacobs several times and they are always courteous, responsive, professional and priced reasonably.
Description of Work: Replaced broken spring on double door

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Roshan P.
09/2017
5.0
garage doors
  + -1 more
Great! Everything is up and running! I can't even hear my door open or close anymore whisper quiet
Description of Work: New entire garage door, track and all plus they installed a opener i had purchased

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

KALEIGH C.
06/2016
1.0
garage doors
  + -1 more
Needed a new circuit board for my Liftmaster garage door opener. Took my old one in and told them that I needed a replacement. I made sure to take the old one in since they do not accept returns. I installed the new circuit board and my garage door worked again but the pin pad outside the garage and the clickers I had would not program. I did research on the unit he sold me and the circuit that he sold me was way older than the one that I originally had so the pin pad and clickers that I have are not compatible with the older model. This is a garage door place it's not Sears so clearly they KNEW that they were giving me a older model and failed to tell me that I would have to purchase new clickers and a new pin pad. When I went back to tell them they sold me a older circuit board and failed to tell me that I would have to purchase new clickers and pin pads, they said they would give me one to try and if it worked I could purchase it for an additional $50. This is the worst customer service I have ever received and would never ever recommend this place to anyone! I will drive 50 miles next time if I have to instead of driving to this place that is 2 miles down the road from my house. BEWARE THEY WILL RIP YOU OFF!!! They sold me outdated material for the same price that I could of gotten a new updated one for!!
Description of Work: Needed a new circuit board for my Liftmaster garage door opener.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$75

SCOTT C.
04/2016
5.0
garage doors
  + -1 more
16ft by 7ft garage door came off the tracks Sunday night. Made the call to Jacobs Monday morning April 04. They asked details about the garage door which I provided. Scheduled a morning appointment for Tues April 05 with a range of time between 9a to 1p. Service man called at 930a and arrived by 945a. Fast, enthusiastic, professional service. I put zero for price because the price depends on what you need done.
Description of Work: Replaced 3 hinges, lubricated the others and put cable back on the spool.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Geraldine R.
09/2015
5.0
garage doors
  + -1 more
Our automatic garage door opener had stopped working after an extended power outage. I called for an appointment and the technician was able to come out the following time. We were told up front that the cost of the service call would be $95, with cost of any parts on top. They turned up on time, diagnosed the issues quickly and resolved the problems. Very satisfied.
Description of Work: Repaired automatic garage door opener

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$95

Katheryn O.
05/2015
5.0
garage doors
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$108

evit B.
03/2015
5.0
garage doors
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$175

Coy S.
08/2014
5.0
garage doors
  + -1 more
unknown
Description of Work: Fixed on wall remote for garage door. They did what they could be the problem was intermittent. It has since failed again and they are bring out a new remote. Appointment pending

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$95

Cindy S.
04/2014
5.0
garage doors
  + -1 more
unknown
Description of Work: Diagnosed problem with garage door opener. Problem with scheduling. Told would be here between 9:00 am and 1:00 pm. When they hadn't showed up by 2:00 pm, called to find out why and was told we were scheduled for afternoon, which is between 1:00 and 5:00 pm. Did not arrive till 6:00 pm. Not sure if this was the tech's fault or the office. But we had to sit around all day waiting on them. Once he got here, we were very satisfied with the service. He was very knowlegable, and although we weren't happy with the diagnosis, at least we now know what is wrong with the garage door opener. When we get the new one, which I am sure will be soon, we will definately call them.

Rating CategoryRating out of 5
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
2.0

Yes, I recommend this pro
$95

Joseph C.
01/2014
5.0
garage doors
  + -1 more
The only problems were that I never received a call letting me know what time the installer would show up and when he did he did he did not have the part. He had to go get it but was back within an hour and did a great job. Very nice and professional.
Description of Work: Fast and Friendly

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$159

Peter S.
12/2013
5.0
garage doors
  + -1 more
I called some other providers to do the work, but this provider had the most reasonable price and it's family owned. I think they are great and that they do good work. They are also close to my home.
Description of Work: I had this provider fix my garage door.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

HERB P.
09/2013
1.0
doors, garage doors
  + 0 more
I left messages on phone 3 times over 2 months and didn't receive a call back, although neither did Garage Doors of Houston who services this area. Maybe this review will prompt a return phone call to me. I am a disabled vet and unable to install garage door opener myself. I live 4 miles north of Magnolia.
Description of Work: Nothing, never returned calls

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0


Katheryn O.
05/2013
5.0
garage doors
  + -1 more
I was very happy with them.
Description of Work: I used JACOBS OVERHEAD DOOR for an inspection.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$80

Jimmy G.
05/2013
5.0
garage doors
  + -1 more
They were good. They were extremely helpful and came out within the next business day to fix it. They replaced the door within one day.
Description of Work: They had to replace my garage door. My wife backed up right into the old one not realizing it was closing down, so we needed a new one.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$120

Lorraine C.
04/2013
5.0
garage doors
  + -1 more
I have used them for many years and they have been able to fix our door. They pretty much come at the time they say they will.
Description of Work: I used Jacobs Overhead Door to replace a spring on my garage door.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Jon B.
12/2012
4.0
garage doors
  + -1 more
The first trip out they installed them incorrectly (still worked though), and came out in October to install correctly. Very professional. Nice looking doors.
Description of Work: Installed garage doors on steel building.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$3,300

Brenda C.
09/2012
1.0
garage doors
  + -1 more
Friendly phone personality, but unorganized, and no follow-through. No work ever done because they never showed up!
Description of Work: When our garage door broke, we called Jacobs to have them come out and repair it. I knew that I would be working from home on the next Friday, so that was when the repairman was scheduled - or so I thought. On the appointed day, when it got towards the end of the afternoon and I hadn't heard anything from the company, I called back - only to find that they'd forgotten to actually schedule the appointment, and I was never on the list. The person who answered the phone was very friendly (both times). I could hear him flipping through papers and then he found the notes from my previous call and confirmed what we needed. He then said "let me see if I can find somebody who can come out to look at it - I'll call you back", and he never called back. No show, no call back - no future business. Bye bye.

Rating CategoryRating out of 5
professionalism
3.0
responsiveness
1.0
punctuality
1.0


John B.
02/2012
5.0
garage doors
  + -1 more
The Technician diagnosed the problem with the door opener within 5 minutes and had it fixed within 15 minutes of arrival. He showed me the problem and how to repair it. He was very professional and proceeded to lubricate the doors after completing the repair problem. Contacts on one of the door opener sensors had rusted and all he needed to do was remove the rust and readjust the range of the door opening and closing. The door opener is now working in the correct way.
Description of Work: One of our Genie screw drive garage door openers was malfunctioning and I contacted Jacobs Overhead Doors after confirming they were on Angies List. The Customer Service Rep. on the phone was helpful and set up an appointment time conveinent for me. The Technician showed up within the appointment range. He was very knowledgeable and explained everything to me.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$89.5

Thomas H.
01/2012
5.0
doors, garage doors
  + 0 more
Discovered about 1:30 PM that garage door would not open and saw that the spring was broken. Had used Jacobs in the past for service and parts with good results, so gave them a call. Due to prior commitments on our part, we only had about a 45 minute window late in the afternoon when we could be home to let them in. Jacobs was very accomodating and scheduled the repair to fit our schedule. The technician called to let us know he would be about 5 to 10 minutes late but would be able complete the job within the time window we had. The tech was very friendly and efficient and met the time commitment with a few minutes to spare. Very good experience.
Description of Work: Replaced broken garage door spring.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

    Contact information

    17515 TELGE RD, Cypress, TX 77429

    www.jacobsoverheaddoor.com

    Service hours

    Sunday:
    Closed
    Monday:
    7:30 AM - 4:00 PM
    Tuesday:
    7:30 AM - 4:00 PM
    Wednesday:
    7:30 AM - 4:00 PM
    Thursday:
    7:30 AM - 4:00 PM
    Friday:
    7:30 AM - 4:00 PM
    Saturday:
    Closed

    Licensing

    Bonded

    Insured

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Garage Doors,
    Doors

    FAQ

    JACOBS OVERHEAD DOOR is currently rated 4.5 overall out of 5.

    Sunday: Closed

    Monday: 7:30 AM - 4:00 PM

    Tuesday: 7:30 AM - 4:00 PM

    Wednesday: 7:30 AM - 4:00 PM

    Thursday: 7:30 AM - 4:00 PM

    Friday: 7:30 AM - 4:00 PM

    Saturday: Closed

    JACOBS OVERHEAD DOOR accepts the following forms of payment: Check,MasterCard,Visa
    Yes, JACOBS OVERHEAD DOOR offers free project estimates.
    Yes, JACOBS OVERHEAD DOOR offers eco-friendly accreditations.
    No, JACOBS OVERHEAD DOOR does not offer a senior discount.
    No, JACOBS OVERHEAD DOOR does not offer emergency services.
    No, JACOBS OVERHEAD DOOR does not offer warranties.
    JACOBS OVERHEAD DOOR offers the following services: We provide overhead doors for both residential and commercial markets. We install, service, and sell overhead door products and openers. We also wholesale to other companies, and have special builder pricing for small to large builders here in Houston.

    Contact information

    17515 TELGE RD, Cypress, TX 77429

    www.jacobsoverheaddoor.com

    Service hours

    Sunday:
    Closed
    Monday:
    7:30 AM - 4:00 PM
    Tuesday:
    7:30 AM - 4:00 PM
    Wednesday:
    7:30 AM - 4:00 PM
    Thursday:
    7:30 AM - 4:00 PM
    Friday:
    7:30 AM - 4:00 PM
    Saturday:
    Closed