H-Towne & Around Remodelers, Inc.

When Andy first came out my husband and I were very optimistic about the work that was planned. We were told that the project should last approximately 5 days which was the perfect amount of time for our schedules. On day one we started to see some issues. The worker scheduled to do the work on our home became very ill (I totally understand that things happen and I was willing to be flexible). A few days later another worker was assigned to do the work and we were guaranteed that he was an excellent cabinet carpenter. The new carpenter (Jesus), Andy, and myself sketched out a basic plan for the built-in. After that doing the sketch we were told that Jesus would do the majority of the work in his workshop so that he wouldn't be an intrusion in our home. During week 3 (because no one even got started until week 2) Jesus and another worker came back to start the instillation. The instillation ( during week 3 & 4) went okay but little by little my husband and I started to notice little things that weren't quite right--one thing not quite right and maybe I'm being a little picky but 20 things (doors not being level with one another, door pulls not being level with one another, shelfs not level, the whole unit not being level, holes in our walls where they had messed with electrical outlets, issues with paint, and a few more that I can't even think of right now) not quite right and it becomes a problem for me. Because of my work schedule we requested that Andy come out before work (at 5:45am) to come see the problems--which he did--and he agreed that there were issues that needed to be fixed. Sadly it seemed as though these problems were heard by deaf ears because they weren't getting fixed. Eventually ( during week 5) the owner had to come out to inspect the work. It made me very frustrated because he didn't even take the time to read our contract before he came out. As part of our contract they were supposed to hang our flat screen television but the owner swore that his company hadn't agreed to do that and that Jesus shouldn't have touched the television in the first place (see below for what happened to the television). Lucky for him, I still had my copy of the contract very close by for him to read after he arrived. He ended up accusing my husband and I of being "part of the 1% that would never be happy." When I asked him if he would be satisfied with the product in front of him, he said no. During the time that H-Towne & Around Remodelers were at our house multiple other things happened, including damaging of our newly installed hardwood floors (they swear that they didn't do it but on 1 of the 2 occasions they were the only people working) and damaging of our flat screen television (they ended up replacing the television). At the end of the project, the product is exactly what we wanted.... However we were told it would take 5 days and it ended taking up 5 weeks, my husband and I were insulted and made to feel like unreasonable people for wanting a project done correctly. After our initial meeting and quote from H-Towne & Around Remodelers we were planning on having multiple projects done around our home over the next few years, however after this experience we will not be going back and we would not recommend their services.

H Towne was quick to respond to my request for a quote. Paxton was very detailed in his analysis of the project which makes for a more accurate quote in my opinion. I ultimately picked H Towne over the other contractors because of the straight forward contract which spelled out how much each item on my list would cost me. Within 3-4 days they were able to start working and were done in less than 2 weeks (we also had a few little jobs in the kitchen that took a day or two to complete). The workers (Jesus and assistants) did quality work and cleaned up after themselves every day which made living in the house tolerable. Although H Towne was the more expensive quote (not by much though), I was very pleased with the high quality of the finished product and the accuracy of the quote price in comparison with the final bill. I would definitely recommend H Towne and Around Remodelers.

good ideas and plans. but essentially they had no time to deal with us. the money was returned promptly

It took about 3 months for us to find a contractor that we felt comfortable with, and who we felt could tackle the scope of everything we wanted to change. After initially meeting with JR Smith for about two hours, I felt confident that we would be in good hands with H Towne Remodelers. He initially suggested a kitchen designer to talk to, since we had some major design issues with our old kitchen. His suggested contact (Wally Westbrook) was great, as he called us the same day JR visited our home. JR also sent a plumber to look at our pipe problems, so the bid would encompass all of our requests. The bid we received was fair and comprehensive. Any questions on specifics were quickly answered, and we were able to sign a contract in a timely manner. As our remodeling job encompassed the entire house, we moved ourselves and all of our belongings out for the duration of the work. I told JR I needed three weeks to move, which he worked into his scheduling. Demolition and changing out our bad pipes started the Monday after our move. Andy was great to work with, as he was our site supervisor. He was very helpful in specifically laying out the design for the cabinets, kitchen island, and appliances. The crew who built the cabinets, the built in shelves/cabinets, and staircase were fantastic. The kitchen is more than I imagined it could be. The craftsmanship is superb, and Daniel and Gus were always willing to listen to my ideas, and tweak the size of drawers, etc. to meet my vision. At one point, it was clear to me, that the dimensions I had asked for in an appliance cabinet, were too large. No problem... another smaller version was built and installed. I also found that if I was indecisive about something, good choices and suggestions were readily given so that I could make an informed decision. I was particularly pleased that my request to talk with the fabricators before my granite and quartzite slabs were cut was honored. This was very important to me, as I wanted certain portions of "the rock" to be the island, with other pieces comprising the counter tops. Talking directly to these men helped them to understand the look I was trying to achieve. Jesus was the carpenter in charge of the master bath. He was very meticulous, and always texted me if he had any questions. He also built a floor to ceiling cabinet with three recessed niches from a picture that I was able to show him, providing me with extra room for bathroom accessories. He also built our fireplace mantel from another picture that I was able to show him. This extensive process took a little over 3 months, which met my expectations. Throughout the process, communication was great. Andy always responded to my calls and texts in a timely manner. When we occasionally hit an unexpected or unwanted bump, H Towne responded professionally and always fixed the problem. They always made me feel that my satisfaction with their work was of the utmost importance to them. I would not hesitate to recommend JR Smith and his crew. I turned my home over to him, and in return I feel like I received a totally "new and improved" house.

It could've gone quicker but there were delays from vendors, and mistakes by subs. There were some misunderstandings along the way but nothing major and certainly nothing unresolved. JR and all employees were first rate and trustworthy. I have three beautiful bathrooms.

I had a really ugly Fireplace Mantel and unsafe Staircase Railings in my new house that I had just moved into. After I had work done by H-Towne that was really an outstanding Job by this Team. I knew exactly who to call. I called JR and told him about what I needed and he came to the rescue right away. We talked about what I wanted and he said he had in mind what I pictured. He listened to my needs and was very patient with me. Sent me a guy who made the Mantle from Scratch the way I wanted it, Jesus was extremely polite, covered everything around his work area and cleaned after himself thoroughly. The work done was close to perfection, the Mantle went from Ugly to a work of Art and the Staircase Railings are now simply beautiful and safe for my little 18 months Baby. Having work done like this encourages me to do more work around the house, there is absolutely no hassle with them, they do a clean, flawless job. I have the utmost confidence that any job I need done, no company will be able to do it like H-Towne.

BEWARE OF CONTRACT DOCUMENTS!! First, let me say that dealing with Andy, who came out to review the scope of work and who was my contact point, was very nice and very professional. I accepted their bid pricing and they provided contract documents to me. Now, I'm sure that most people don't read these documents and just sign them, but I am in the business of hiring commercial contractors, architects, engineers, etc., and I read these type of contracts all the time. Typically, a vendor will provide a very one-sided document because they know that a certain percentage of the people will just sign without reading. After a number of years of having an attorney review these documents for me, I have learned what to look for and how to make reasonable changes so unless I come across unfamiliar language, will just handle it myself. This was the case with H-Towne. I was given the typical one-sided documents, reviewed them and made appropriate and reasonable changes. Let me review for you some of the more egregious items: 1) "Owner agrees to secure or remove jewelry, cash or valuables during the construction process. H-Towne Remodelers LLC is not responsible for missing or misplaced valuables." I completely understand why they would not want to be responsible, but it is impossible to remove or secure all valuables from a home in which you are living. I have insurance in case any items were missing or stolen. But if my insurance company was able to prove that an H-Towne employee or representative was responsible, they would be able to subrogate against them. How can they be expected to be completely released if they are found to be responsible?? 2) "I also agree to waive my right to the thirty day statutory retain-age." For those of you that aren't aware, let me explain the significance of this statement. In the State of Texas, if you hire someone to work on your house (or any real estate), any of the suppliers of material or subcontractors that work on the house have 30 days after the job is complete to file a lien on YOUR property if the contractor does not pay them for the materials or work. To protect yourself, state law says that if you "retain" (or withhold) 10% of each and every draw (payment) to the contractor, until 30 days after the job is complete, then the unpaid supplier or subcontractor can only look to the pool of retainage funds to get paid and cannot file a valid lien. This protects homeowners from having contractors run off with their money and not paying suppliers or subcontractors. When dealing with construction projects, I am not aware of any situation where it would not be prudent to withhold 10% from every payment until 30 days after the job is complete. 3) "It is understood that surplus, or extra material supplied by contractor belongs to contractor and is to be returned for credit or moved to another project." Moved to another project??? So they can overbuy on my job, charge me, and take it to another project? I added language that said "...with credit given to Owner." 4) "Therefore, Owners will hold H-Towne Remodelers LLC and all affiliates harmless from all costs associated with mold remediation from any past, present or future moisture problems." I completely understand why they want this. However, I wanted to add "...unless such moisture problems were caused by Contractor." Since they had the word "future" in there, it seems reasonable to me. I discussed some of these changes with Andy before I went through the effort of marking up the document. He indicated to me that, although he had not had anyone want changes, he didn't see a problem with what I was requesting. After some delays with e-mail issues, he heard back from his boss, J.R. Andy apologized and said that J.R. was advised by his attorney that it was easier not to make any changes to the documents at all, and that they would have to decline the job. I respect his decision to decline the job because it's his business, but I also feel that I need to let everyone know why they declined the job. Everyone needs to make their own decisions, but it needs to be an informed decision. If a contractor (i) will not take responsibility for their actions, (ii) wants a homeowner to waive their statutory rights, and (iii) wants the right to charge me for materials that they can take elsewhere, it's time to look for a new contractor. BOTTOM LINE: Read your contracts! Know your rights! Not doing so can get you into trouble.

Andy and H-Towne & Around Remodelers are awesome! Andy was prompt and professional and the work was done within the estimate and budget and in a very professional fashion. I will use them again and will recommend them highly.

I rate H-Town an A+, a true 10/10. The project completed by H-Towne was major to say the least. H-Towne's motto is "Simply put, integrity first" and I can honestly say this is absolutely the truth and is embodied in everything they do. From the start JR Smith, owner of H-Towne met with us at our convenience after business hours which is what worked with our hectic schedules. This immediately set H-Towne apart, as in the search for a contractor I found it rare that any would meet outside 8-5 Monday through Friday. On our initial meeting, JR was extremely knowledgeable and provided great insight and ideas on our planned project. He was courteous and extremely professional, following up a day or two later with a detailed bid and design ideas. After making the obvious decision to go with H-Towne, the project started as scheduled. I cannot understate how big of a project it is and how many things are involved with adding-on to a house. JR and his team handled every step with professionalism and always took the high-road when critical decisions needed to be made on how to proceed. In construction, rarely does everything go exactly as planned - there are always unforseen issues, especially with older homes. Several times during construction unforseen issues arose, which JR handled usually at their expense, without complaint. The entire construction project went on with ups and downs including issues with the city of Houston and natural gas permitting. All of these issues that were out of H-Townes' control were handled with professionalism, minimizing delays and keeping the project on track. Every unforseen issue was dealt with quickly and fairly without any arguments or bickering over costs. For example, JR realized the proper way to complete the roof tie-in for the paito cover would be to add a massive unforseen section of new roof to the back of the house, and made the decision unequivocally as it was the best way to do it. I can definitively say most contractors would not have taken the high-road or would have passed on this unforseen cost to the customer. In another instance, JR had a masonry sub that did a fairly decent, but not perfect job of applying stone veneer to the back of the house. Despite us not pushing the issue and being mostly satisfied (but not 100%) JR took it upon himself, without even telling us, to redo the entire masonry job on his own dime. Throughout the job, JR was available via phone or text message almost 24/7, and we maintained a very good on-going dialogue. JR was on the job daily, and usually for at least several hours, when anything important was taking place. I can definitely say H-Towne promised not to leave the job until we were 100% satisfied and they honored that commitment to the fullest extent. In fairness I think this says a lot because I'm probably one of the more difficult people to please in the world.

When I bought a house I needed to do some work. My initial worries were that I will not find someone that will do exactly what I want, and would not give me a good, competitive price. I also wanted someone that would be able to finish on time as my lease ended and I had to move into my new house as soon as possible. So, I contacted H-Towne Remodelers and JR (The Owner) came out to meet with me at the House to see what I needed to do and discuss details. I can honestly say that this Remodel was the BEST remodeling experience I have ever had. JR, is so professional, he cared about the needs of my Family and was very flexible with me. Had great creative ideas, helped me figure out what was best for my situation. His crew is very reliable and dependable. Completed tasks quickly and timely. JR was on top of all the tasks and provided me with timely updates. He is very honest and cares about his customers, he gives his all in the job he accepts and the turn out is not just GREAT, but EXTRA ORDINARY. If you are looking for an Honest, Reliable, creative, contractor, who cares about your time-line and your needs and gives you the BEST result, then give JR a call, I will constantly use H-Towne and Around Remodelers for any work I need done in my house again. Russia

I invited 4 different contractors to come and quote for the work, having had a horrible time with a previous contractor who never showed up. JR showed up on time and was very friendly and approachable from the start. I showed him what I wanted to have done and JR said he could certainly do what I wanted but made a couple of excellent suggestions that would improve my original plan at little to no extra cost. I sent several e-mails to 2 of the contractors who quoted for the job before I made a selection, asking questions about time-frames, extra costs etc. JR ALWAYS replied promptly and with complete and easily understood answers. I told JR that he had been selected and set up a meeting with him. He arrived with his superintendent, Israel, who was on site for a lot of the work that was done. Israel is a really nice guy, very keen to make sure that you are happy with each part of the job as it it progressing. It took about 4 weeks from start to finish, and it only took that long because I held up the process in taking time to select the granite and buy a kitchen sink (obviously they couldn't buy and cut the granite until they knew how they needed to cut it for the sink to go in). If everything had been ready on my end, I think they would have been done within 2 weeks. They bought us an excellent selection of granite samples to choose from (given that we were only interested in the cheapest, level 1 granite, they bought us a good 30 sample selection). They also made sure to choose a granite yard near our house, this meant that we could go out and look at the granite we wanted in full sheet size, which made a huge difference. Anytime I had any questions at all I would mostly text and occasionally e-mail JR. He would always reply promptly, mostly within a minute or so (although obviously if he was with another client he would reply once he got free). He was VERY honest and straightforward with pricing. there were a few small things that we decided wanted to do after he had quoted the price (like replace the shelf in the kitchen with granite to match the countertops for example) and none of these requests were any problem at all, he was always more than happy to accommodate and at little to no extra cost. Overall I would use JR's services again in a heartbeat. He was VERY competitive in his initial quote, VERY flexible when extra things came up, and very communicative also. In addition the guys he brings in to do the work are really good. We previously had 1/4 round between the bottom of our cabinets and the floor to cover the "good enough" tile job the house builders did when they did the initial install. The tile work that JR's guys did was detailed enough that we just didn't' need it afterwards. They even made sure to check with us if we wanted the grout color to match or contrast with the tile. We said match and they took it from there, matching it superbly. Excellent service that I have already recommended to 3 work colleagues.

This is not the first time we have worked with JR on a remodel. I am happy to say it will not be the last. This go around we had our covered patio integrated into the house to take the place of a small basically unusable breakfast area. From beginning to end we have been more than pleased with JR. His integrity is unimpeachable. Anything that we questioned, which were very few things, or anything that we changed, which were -well, a few, he was even tempered, patient and always willing to do whatever it took to satisfy our expectations. I can not say enough good things I about JR Smith. If you are looking for a contractor, I think you have found your guy. You better act quick though because I have been referring him to everyone I know and his dance card is probably getting mighty full.

We hired H.Towne & Around from Angie?s List and were impressed with JR?s professionalism and knowledge from the first meeting. At the go-ahead, JR provided us with a proposed roofline change that would incorporate the new addition so that it looked like the original build as it was our priority that the addition was seamless. The new roofline structure was built outside before the roof was cut open. Once the roof was cut open, the framing resumed within the new addition. It wasn?t until absolutely necessary that the new doorway was cut through the attic into our living area. The crew worked for three weeks before there was any disruption inside. JR?s contractors worked with high standards and they were clean, polite and committed. His framer worked miracles building the new catwalk to join the existing catwalk in a day?s time. At all times, the hardwood floors and furniture were properly protected. During the eight week project, JR was conscientious of keeping the mess to a minimal with two young boys and an obsessive clean-freak wife. Near the project end, we had a few quality issues due to unfortunate circumstances but JR was exceedingly prompt to get a new contractor assigned and ensured the job was finished with top quality results. JR even pointed out some items that he felt needed touching up because he was not happy with the results and we had not noticed before he mentioned them. JR was extremely committed throughout the project, constantly provided schedule updates and made frequent checks on the job's progress. We were given a quote but to NO fault of H.Towne & Around Remodelers, the end cost was exceeded by $7K. JR was very understanding as we decided in mid-project to add soundproofing and mirrors to the gym and built-ins to the craftroom, as opposed to installing IKEA furniture, which was the reason for the price increase. Throughout the whole project, JR was accommodating with suggestions, ready with recommendations and understood if some of his ideas were not exactly what we had in mind. His enthusiasm did not fail and most of all, he ensured fairness. We continually get comments from friends that cannot believe the craftroom and gym room is an addition?. just the way we wanted it!! We would highly recommend H.Towne & Around Remodelers to anyone as we are ecstatic with the end result. Call JR; you won't be disappointed...

IF YOU ARE LOOKING FOR A CREATIVE, HONEST, DEPENDABLE, CONTRACTOR?..LOOK NO MORE!!!!!! Unfortunately, we have not had the best experience with past remodeling/updates we have made to our 33 year old home. We spent way to much money on our kitchen and had to deal with sub-contractors not showing up to do work the days we took off work to be home for work, poor quality work that needed to be done, etc?.. I have wanted to make my family room and formal living room one big room for several months but kept putting it off because of the hassle of finding a good contractor. Thank you Angie's list, and the customer reviews, I narrowed down to three contractors. One came out and didn't call me back, One wanted me to complete remodel my entire home. Thank goodness for JR Smith!!!! JR responded to my email and called me back the same day and came out the next day to talk about what I wanted to do. He was professionally dressed with a company logo shirt. Super friendly and let me ramble on and on about what i THOUGHT I wanted which was to knock out the entire wall and make one big room. He did have a puzzled look on his face and stated, "I'm concerned you might not like how it looks if I do what you are asking me to do". " Have you considered how your furniture will look"? " I'm not sure you will like walking in and seeing the back side of your couch". He was soooooo right. Plus to make sure the house would not "tumble down" he would still need to have a column. in the room. JR asked me what it was exactly I was trying to accomplish. I explained I wanted to see out of my front window, as well as see my Christmas tree from my family room. He simply said, "How about we compromise"? " What do you think about cutting out half of the wall and making a large opening so you can see out"? OH MY GOODNESS, I was so excited! Not only did he come up with a great idea, he talked himself out of a much higher priced project which saved me a lot of time and money. Now that is what I call integrity!!! Oh, and to top it all off, I was asking him to compete before the Thanksgiving, Christmas Holidays. Within 3 weeks, start to finish, the job was done! The same crew (Jesus) came to work every day. Awesome communication skills, professionally dressed, friendly, cleaned up each evening. Even helped me pick out paint. I love the attention to detail. JR suggested I trim out the crown molding to match existing. Perfect match!! I will continue to use JR Smith for any job big or small THANK YOU!!

From start to finish H-towne was completely professional. JR does what he says he is going to do, when he says he is going to do it, for the cost he quotes. His crew is first rate. Any thing we thought needed to be adjusted was already being addressed by JR. His attention to detail made our project run smoothly and we couldn't be happier! The media room was wired perfectly. The speakers and media center for covered patio works wonderfully. JR helped us design the project and his original sketch was pretty much spot on! We will be using him to remodel our kitchen next. I can't say remodeling your home is fun but with H-towne it wasn't painful.

My experience with J.R. And H-Towne Remodelers was great! I met with several contractors and out of all the contractors I met, H-Towne Remodelers was the right choice for me. I explained to JR what areas of the home I wanted to remodel and he provided me with an estimate in a timely manner. The kitchen was outdated and I had a specific vision of what I wanted the kitchen to look like. JR helped me make that vision a reality, he even came up with a solution of how to make my kitchen bigger. His crew was very professional and they were cautious to not damage or get floors dirty. I am extremely pleased with the end result and I will definitely recommend H-Towne Remodelers to anyone that asks if I know a good contractor. I am definitely going to use H-Towne Remodelers for other projects in the future. Erika R

1 year+ follow up. Work was done June of 2012. Everything is still perfect. No leaks, not issues what so ever.

This was our first experience with J.R. and H-Towne Remodelers, though we hired them for a second and much larger project. My wife and I had a dated kitchen that had that old 4 in. square peach colored tile, too few cabinets, old appliances, and virtually no counter-space. The kitchen also had a small pocket door to the living room and really felt secluded from the rest of the house. J.R. worked with my wife and I to design an acceptable layout to knock out a portion of the wall between our kitchen and living room and add a bar counter instead. We relocated the doorway so that we utilized that entire wall with either counter tops (a portion of which also had a bar counter), stove, or doorway. On the opposite wall that faces the front yard, we actually removed one window (and matched the brick almost identically on the exterior), and utilized the entire wall with counter-tops, sink, pantry, and the fridge. Remodeling a kitchen is never going to be easy on the homeowners, but H-Towne worked hard to make sure that we stayed comfortable. We prefered to have the work performed as quickly as possible, even if that meant having contractors work late hours and some weekends. They accommodated the quick schedule as best as possible, and the work was completed in the estimated time. J.R. had very good ideas on the cabinet selection, and I am still extremely pleased on how our cabinets turned out. The remodel included granite countertop, stainless steel appliances, and nice floor tile. We concluded this project almost exactly on budget, and J.R. made an effort to keep us on track though we tweaked the scope from time to time. J.R. is not the kind of contractor that is going to hit you at the end of the project with extra fees that you aren't aware of. I am very happy with the results of this project, and I have recommended H-Towne Remodelers as a result. I have worked with them on subsequent projects, and I will work with them again.

This is the second project on which I have worked with H-Towne Remodelers, and I will hire them for the next project that I do. J.R. is more of a professional partner to me than a contractor, and I feel that relationship allowed him to understand really what our end goal was with the actual construction. As such, J.R. actually knows better than I do what I want in this project, and his leadership, feedback, and direction in the project is why I am so pleased with the final product. My wife and I were familiar with H-Towne Remodelers from a recent kitchen remodel that J.R. (owner) performed for us the previous year. Also, J.R. had done an excellent job remodeling a neighbor's house, so we were very confident that he could run this project. Our home was fairly small at 1,200 sq ft, and once our family began to grow, we worked with J.R. directly to design a house that would be consistent with the neighborhood motif that we wanted to preserve, but also accommodate specific ideas that we were sure would benefit our family. J.R. worked to understand our ideas, then he improved our ideas and put them into an acceptable design that included about 2,700' of air-conditioned space, plus a large porch in the backyard. Of the creative ideas on design that J.R. brought to the table, I believe that I'm most happy about the porch that he designed in our backyard, the utility room and laundry chute from our master bedroom closet, and the open space that he created that makes our home flow from our kitchen in the front to our porch in the back. We awarded the contract to J.R. once we received financing (which he was able to help show us the way as well), and work started almost immediately. The construction was going to "touch" almost every room in the house, so J.R. made a great effort to preserve our comfort throughout the project. Specifically, we more than doubled the footprint of the house, so J.R. kept the back wall in place until the last few weeks to keep the new construction separate from the existing house. Also, J.R. planned very well the remodel of the rooms that were in the existing footprint so that the inconvenience was minimal. The absolute best thing that I can say about J.R. is that he and I worked to develop a budget for the house, and I finished the project almost exactly 1.5% over our original budgeted cost. Though we added some things throughout the project, we would make an effort to discuss with him what we could "do without" or remove so that we would not end up spending too much money. For example, we originally included a resurfacing and driveway expansion, which we ultimately struck from the scope to perform some of the other changes. J.R. was very understanding of our budget constraints, and, very much to his credit, he was very creative on working with us to build exactly what we want. The contractors that worked on the project were generally well dressed, polite, and hard working. On one instance when we came home to a small mess in the back yard, we reported it to J.R. and the issue was immediately resolved. We never felt unsafe, and I can happily say that we had no property damaged or stolen. To no fault of H-Towne Remodelers, interfacing with the utilities (i.e. CenterPoint) was somewhat of a challenge. As much as H-Towne Remodelers would try to schedule around CenterPoint's crews that worked to shut down our gas line or change over our electricity meter, it seems like CenterPoint would always get the work done after working hours (middle of the night or at 8pm). J.R. and his crews went out of their way to come to our house after hours to complete the work, which I really appreciated on a personal level. Lastly, I believe that J.R. and H-Towne Remodelers went above and beyond to "complete" the job. We develop a punch list whenever we were a couple of weeks away from completion, and they took care to complete all of the items. After they had demobilized from the site and we had closed out the contract, we had a few very minor issues come up (i.e. light switch issue, small plumbing leak, drain in bathtub broke). J.R. was very responsive and sent contractors over whenever was convenient for us to get the issues resolved. I have recommended H-Towne Remodelers to others, and I have received positive feedback. I will continue to recommend them in the future, and I will do my next project with them as well.

Both projects turned out really well. The master bath is beautiful and we couldn't be more pleased! The front bathroom was renovated first and then the master bath was renovated so that we would still have one bathroom to use during the renovation. The overall project took a little longer than we initially expected and that lead to frustration at times. However, we came to learn that the Houston remodeling market is extremely busy right now. The good subcontractors are working for multiple contractors so that can make for a scheduling nightmare for JR and his project managers. JR has some very skilled and talented people working for him. We learned that they do incredible work and they are worth the wait! For example, two different tile crews did the tile in the front bathroom shower v. the master bath shower. Each crew contained an artisan who was meticulous with his work. The end result was beautiful, artistic tile in both bathrooms. Additionally, one of JR's people is particularly gifted when working with wood. He built a beautiful wood access panel complete with rich molding for the front of our jacuzzi tub. He also suggested adding wooden shelves to the bottom of the 4 windows in the master bathroom. That single unexpected feature adds so much character to the room and exquisitely finishes off the overall renovation - we love it! JR and his crew were all very nice and pleasant to work with. They were also responsive to our questions and requests. They are honest, professional and conduct themselves with integrity. They always made efforts to please us and comply with our requests. Their work is top-notch. The only possible area for improvement is in the area of communication and scheduling the subs. However, it is entirely possible that is not at all within JR's control because the subs are not sitting around waiting for JR's call - they're working for multiple other contractors at the same time as JR. So this aspect might be beneficial for the customer to realize going into the project. However, the bottom line is that the subs are excellent and they are worth the wait!

We found J.R on Angie's list and we made an appointment to meet him. we didn't know what we were expecting but, who show up was a very honest, knowledgeable and polite human being. our meeting took a few hours. He listened patiently all the things and details we wanted for our big master bathroom and kitchen remodeling. He provided us with several wonderful suggestions that complimented our desires. We never felt like he was trying to sell us anything or talk down to us like others did. We must say that J.R is a very pleasant guy to talk to. Sam, took over as project manager and he and his crew was equally enjoyable to work with. when some minor details was not entirely to our satisfaction they were promptly corrected. J.R was always stopping by to checking on the projects and making sure everything was perfect. It was nice to see that he really cared. the job took a little big longer but many details were involved and many more were added a long the way and as my wife was saying "My way or no way" and J.R delivered it. Our kitchen is beautiful and the master bathroom is just gorgeous as my wife said. We were so pleased and happy with results that we asked J.R to give a beauty lift to the kids and guess bathroom and also we asked J.R to paint the entire house. Great job J.R! You did it! The house looks amazing and you deserve an A+....Thanks a million Esmersoy's family.

My wife and I decided to undertake a master bathroom remodel. I called out a few contractors to come out and look at the space. JR provided a well thought out design and took his time with me with our first meeting. About a month later, I called him up and told him I wanted to use his company for the work. JR gave me good instructions on the phone on what all he needed prior to the job beginning so they could have everything staged ahead of time: tile, granite, bath tub, faucets, etc. When I asked how long the project would take to complete, he told me these type of things take "10 days." With my wife pregnant and the baby coming any day, 10 days fit our schedule well. We gave JR and his team our tile and granite preferences so they could be ordered for the work. They never ordered the granite ahead of time so when they needed it for the end of the project, they said it was out of stock and to pick something else. We had given them the granite option way ahead of the project. With better planning, they should of not dropped the ball here. The crew who worked was nice and kept things clean, however, they didn't seem to work the full day schedule (9-6pm). There were some days where they left at 4pm and didn't come on Saturday when we thought they would be working. With the tight timeline we had, this was something that was frustrating. The project timeline also got way behind as the plumber that JR subcontracts the work to didn't show up 2 seperate days which caused more backlog in the work. When I asked him for a resolution, he stated "I can't control these people" which I thought was a very poor excuse. Overall, the work was done pretty well but from a planning and project management point of view, I was not impressed. The granite we originally selected never made it, plumber didn't show up a few occasions, when I pressed JR for when they would complete the project, I was told "Wednesday" which in turn ended on "Friday." If the crew was more motivated to knock out the work and Htowne was more organized, this should of been a non-issue. The end product turned out pretty nice but we had some headaches along the way...

JR responded very quickly and professionally to our inquiry. He unfortunately was unavailable for the time frame we needed, but went the extra mile to recommend a trusted colleague for us to contact. His honesty and helpfulness were much appreciated. Hopefully for future projects our schedules will align.

I had been considering this remodel for 3 yrs. I had spoken to an artichitect and several contractors before I decided to have H Town Remodelers do this work for me...... I was nervous to do this size job as I had heard many contractor horror stories.....But from the beginning H Town Remodelers made the process easy for me. I was always well informed, the work was completed quickly and the only changes to the cost estimate were do to changes that I wanted. More importantly I sensed a tremendous commitment to doing the job "right"....... Basically, I feel like I got what I paid for with a beautiful new addition to my home

I spent all summer interviewing contractors to undertake a master bath remod I wanted done by the holidays. I'm a bit analytical so I was excited when I finally settled on one. However once into the process, I was uneasy and frankly, felt like I was doing too much work myself. A co-worker whose opinion I trust was having her master bathroom remodeled at the same time by H-Towne Remodelers and when I described my concerns, she suggested I call owner JR Smith. I called him for advice and he came out the next day for an estimate for both my master and 2nd baths. JR was professional, honest, and straight-forward... everything I was looking for in a general contractor. It was clear what was/not included in the estimates, what I could expect. I was elated to be comfortable with JR and hired his company to remodel both bathrooms, not just the master. In approx. one month, they had completed both projects and I'm very happy with the results. JR answered all my (many) questions, and the work team did excellent work with the marbles, granites, and other materials I chose. Their creativity even enhanced the designs I was already looking forward to. My master bath looks exactly how I imagined it from the design drawings! I even trusted them in my home without me being there. I called JR because of some scuffs in the marble floors... his team returned to take care of them and were just as professional as the first time. In fact, JR still answers questions, even 2+ months after the work has been completed! I'd highly recommend JR and H-Towne Remodelers to anyone who wants a fair and honest contractor and a job well done. I couldn't be happier with the results and proudly take all the compliments I've received from visitors. Even my 4 & 5-yr-old godsons said the work is "beautiful!' I will definitely consult JR for the next remod project I undertake (although I'm done for awhile after 2 bathrooms!).