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GOT LEAKS

Pool and Spa Service

About us

COST IS DETERMINED BY THE JOB.

Services we offer

POOLS, SPAS, FOUNTAINS, WATERFALLS, REPAIRS & SERVICE.

Amenities

Warranties
Yes
Senior Discount

10%



Accepted payment methods

Check
MasterCard
Visa

Reviews

2.68 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
13%
4
13%
3
13%
2
25%
1
38%


Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
3.1
responsiveness
2.6
punctuality
3.0
Showing 1-8 of 8 reviews

Stuart H.
04/2013
1.0
pool cleaners
  + -1 more
My first call was in 2011 to fix a leak in the pool, after several attempts of finding the leak and me showing them were the ground was wet I got the leak in my pool fixed. However the leak in my hot tub is another story. Over the past year and a half I have tried to get Got Leaks to fix my hot tub. I call for an appointment and they don?t show so I text them back and I get excuses about the rain or truck being stolen which at first I was ok with. The problem is they did not call me and tell me that they are not going to make it I have to call them. Long story short I have several text messages over the course of a year and a half and have given the company every opportunity to fix their customer service problem? This company is not responsive, does not show up for appointments and I would not recommend using them to find and fix your leaks.
Description of Work: Fix a leak in the wall of the hot tub which is the first leak I reported (Still not fixed). Fix a leak in the pipes going to the pool.

Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
2.0
responsiveness
1.0
punctuality
1.0

$1,200

Response from GOT LEAKS
Everytime {name removed} called to report a leak, it was addressed and most of the time the leak test charge was waived. The last time we were there a repair was done to the grout in the wall. A invoice was sent and it was not paid. Several weeks later he called to say spa was leaking again. This was a leak in a different area completely. {member name removed} asked me to come back and do all repairs for free because he thinks he has paid enough. We decided to not do more repairs on his pool because of past due invoices. As a small company we have to be careful not to get into jobs where the customer wants work for free. We simply cannot afford it. Im sorry he is not happy but I cannot continue to do work that is not paid for..

Mark H.
12/2012
2.0
pool cleaners
  + -1 more
After signing a contract with Gotleaks they missed 3 scheduled appointments and failed to notify me in advance they would not be able to make the repairs. Two of the missed appointments were probably justified (weather related) but the 3rd time no reason. Finally sent me a texted voice mail saying that it was not convenient to fix my pool and I should get someonelse - in spite of the contract. Seems to do good work and has all the necessary equipment but does not put the client first. The lifeblood of small business is customer satisfaction.
Description of Work: Contracted to have pool leak repaired but after 3 months and 3 missed appointments to fix the leak they advised that I should get someonelse.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
1.0
punctuality
4.0


Brandi L.
06/2012
1.0
pool cleaners
  + -1 more
I called Got Leaks on 3/13 to repair a leak in my waterfall. Scott said he would check his schedule and get back to me. He never got back to me. I called again 4/2 and 4/4 and finally was able to set an appointment for 4/6 to determine what needed to be done to fix the leak. I was told he would have to remove the rocks and check the pipes, regrout all the rocks, fix a crimped pipe and fix the overflow into the pool. The worker showed up on 4/24 to fix everything but only ended up regrouting the rocks. This did not fix the leak. I called Scott back to tell him the leak wasn't fixed and he said he would personally come out to check work. Scott never came or called. I finally called back on 6/5 to find out when he would getting the problems fixed. Scott came out on 6/8 and tore off rocks to expose the pipes and stated the pipes needed to be regrouted and that would fix it. He left the pipes exposed but never sent his worker to fix anything else. I called Scott back on 6/22 and he said they would be at the house at 9 am on 6/23 to make everything right and fix all the problems. No one showed up on the morning of 6/23 and phone calls and text messages have not been returned.
Description of Work: called to repair leak in waterfall of pool. worker regrouted rocks, did not fix leak

Rating CategoryRating out of 5
quality
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Response from GOT LEAKS
We were scheduled to fix leaks on 6/23 per our discussion with member, my employee was giving instructions on friday night, all was set. unfortunately my worker got sick and did not call me to let me know he would not be showing up for work. I learned of all this sunday morning when i went into the office for paper work. I immediately called ms long and member to discuess they were understandably upset. I told them i talked to my employee who said he was sick and could not work, because no call was made to me i fired my employee on the spot and notified member i would like to resolve this personally and do the repair at no charge. I am the owner so all blame falls on me and I will do anything it takes to rectify the situation. I tested the Waterfall at no charge to member and was doing extra work around the spa at no charge also, because of the time delays. Member I am very sorry for the problems we caused and would like the chance to make it right. Scott @ Got Leaks. 281-304-7665

Tom L.
08/2011
3.0
pool cleaners
  + -1 more
Scott was out and found leaks prior to pool remodel. After pool company finished, still had a leak. He came back out and found another leak so I scheduled the repair with him. Date came and went and he didn't show. I called and ask why and he said his secretary (wife) rescheduled me but she failed to let me know. Told me he would have her call me with new schedule, never happened. There is no way to get in touch with him but his cell phone (no email on website) and I have had trouble getting him to return calls. Ended up starting over with American Leak. They were more expensive but were prompt an thorough.
Description of Work: Contracted them to detect leaks and later scheduled them to repair a leak.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
3.0
responsiveness
1.0
punctuality
3.0

$500

Response from GOT LEAKS
The member was notified of a schedule change for his repairs but he failed to confirm the appointment, since he is so far away we make sure to confirm or we don't go. I can always be contacted by phone i have it with me all the time. He was not charged for the retest even though it was out of warranty.

David C.
02/2009
2.0
pool cleaners
  + -1 more
Not happy with the experience. Pool still leaks and it has been a headache to deal with them. Nice guy though.
Description of Work: They checked our pool for leaks and promised to fix. They were very difficult to get in touch with after the initial work was done and the pool continued to leak. Had them come out a couple of additional times and still we have a leak. Also left pool light hanging out of the spa.

Rating CategoryRating out of 5
quality
2.0
value
4.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0

$250

Bruce H.
01/2009
1.0
pool cleaners
  + -1 more
However, after work was performed, we still had at least one leak in the same general area. They remeoved some flag stone from around my pool to "make repairs" and said he would return to grou finish the flag stone reintallation job and never did. He failed to do what he said he would do. He failed to return to complete job even after he said he would.....after many calls and promises. Now, he won't even return phone calls. The guy was unreliable, failed to live up to commitements he made. Also, he claims one year warrenty on his work but will not stand up to what he has or has not finished. He never finished the job as he stated he would.
Description of Work: Inspect entire pool system for leaks. Determine where leaks, if any, were located and give estimate for repair. Came back , after several attempts to get him back, allegedly repaired one leak.

Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$600

MARIE-CHRISTINE C.
10/2008
5.0
pool cleaners
  + -1 more
He was very thorough in detected the leak. Then he came back to re grout it. I was very happy with the job, and the price that he gave me was fair for the work that he did.
Description of Work: I had a leak in my pool, so he checked where the leak came from and fixed it.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

CLARA M.
02/2008
4.0
pool cleaners
  + -1 more
It went well.
Description of Work: They found leaks in my pool/spa and repaired the leaks. They had to rebuild a wall in my spa and retile. They also had to reapply grouting around our filter basket. They were prompt and professional and I was happy with the work.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,600

    Contact information

    26210 GLENBRIAR SPRING LANE, Cypress, TX 77433

    www.gotpoolleaks.com

    Licensing

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Pool and Spa Service

    FAQ

    GOT LEAKS is currently rated 2.6 overall out of 5.
    GOT LEAKS accepts the following forms of payment: Check,MasterCard,Visa
    No, GOT LEAKS does not offer free project estimates.
    No, GOT LEAKS does not offer eco-friendly accreditations.
    No, GOT LEAKS does not offer a senior discount.
    No, GOT LEAKS does not offer emergency services.
    Yes, GOT LEAKS offers warranties.
    GOT LEAKS offers the following services: POOLS, SPAS, FOUNTAINS, WATERFALLS, REPAIRS & SERVICE.

    Contact information

    26210 GLENBRIAR SPRING LANE, Cypress, TX 77433

    www.gotpoolleaks.com