GOT LEAKS

My first call was in 2011 to fix a leak in the pool, after several attempts of finding the leak and me showing them were the ground was wet I got the leak in my pool fixed. However the leak in my hot tub is another story. Over the past year and a half I have tried to get Got Leaks to fix my hot tub. I call for an appointment and they don?t show so I text them back and I get excuses about the rain or truck being stolen which at first I was ok with. The problem is they did not call me and tell me that they are not going to make it I have to call them. Long story short I have several text messages over the course of a year and a half and have given the company every opportunity to fix their customer service problem? This company is not responsive, does not show up for appointments and I would not recommend using them to find and fix your leaks.

After signing a contract with Gotleaks they missed 3 scheduled appointments and failed to notify me in advance they would not be able to make the repairs. Two of the missed appointments were probably justified (weather related) but the 3rd time no reason. Finally sent me a texted voice mail saying that it was not convenient to fix my pool and I should get someonelse - in spite of the contract. Seems to do good work and has all the necessary equipment but does not put the client first. The lifeblood of small business is customer satisfaction.

I called Got Leaks on 3/13 to repair a leak in my waterfall. Scott said he would check his schedule and get back to me. He never got back to me. I called again 4/2 and 4/4 and finally was able to set an appointment for 4/6 to determine what needed to be done to fix the leak. I was told he would have to remove the rocks and check the pipes, regrout all the rocks, fix a crimped pipe and fix the overflow into the pool. The worker showed up on 4/24 to fix everything but only ended up regrouting the rocks. This did not fix the leak. I called Scott back to tell him the leak wasn't fixed and he said he would personally come out to check work. Scott never came or called. I finally called back on 6/5 to find out when he would getting the problems fixed. Scott came out on 6/8 and tore off rocks to expose the pipes and stated the pipes needed to be regrouted and that would fix it. He left the pipes exposed but never sent his worker to fix anything else. I called Scott back on 6/22 and he said they would be at the house at 9 am on 6/23 to make everything right and fix all the problems. No one showed up on the morning of 6/23 and phone calls and text messages have not been returned.

Scott was out and found leaks prior to pool remodel. After pool company finished, still had a leak. He came back out and found another leak so I scheduled the repair with him. Date came and went and he didn't show. I called and ask why and he said his secretary (wife) rescheduled me but she failed to let me know. Told me he would have her call me with new schedule, never happened. There is no way to get in touch with him but his cell phone (no email on website) and I have had trouble getting him to return calls. Ended up starting over with American Leak. They were more expensive but were prompt an thorough.

Not happy with the experience. Pool still leaks and it has been a headache to deal with them. Nice guy though.

However, after work was performed, we still had at least one leak in the same general area. They remeoved some flag stone from around my pool to "make repairs" and said he would return to grou finish the flag stone reintallation job and never did. He failed to do what he said he would do. He failed to return to complete job even after he said he would.....after many calls and promises. Now, he won't even return phone calls. The guy was unreliable, failed to live up to commitements he made. Also, he claims one year warrenty on his work but will not stand up to what he has or has not finished. He never finished the job as he stated he would.

He was very thorough in detected the leak. Then he came back to re grout it. I was very happy with the job, and the price that he gave me was fair for the work that he did.

It went well.