E Z FLOORS

We spent $8600 for labor and materials and it looked great. These areas are seldom used but after a year I noticed the carpet buckling in a small area and I contacted E Z Floors. I was told they would come out and fix it for a charge. It was a small area so I just didn’t do anything but now it is buckling all over the entire upstairs. I contacted them and was told it was due to the temperature in my home. That did not make any sense to me since we never turn our unit off plus I’ve never heard of such a thing happening. I contacted the manufacturer (Mohawk) and they sent out an inspector who told me the carpet should have been installed using a power stretcher. I was home when the installation occurred and I know for certain the installer did not use a power stretcher. E Z Floor is now ignoring my phone calls and has made no attempt to stand behind their workmanship. I must also mention that 3 months after having the carpet installed I had them install wood flooring throughout the entire downstairs of my home spending $16,650 for a total of over $25,000 and this is how they treat a loyal customer.

The scheduling was a little bit of a problem in the beginning. I think it was a very busy time for the company but my salesperson, Senad, worked diligently to get the installers to my home as soon as possible. The end product was worth the wait. I would use this company again or recommend them to a friend.

Work completed exactly as promised.

It went well. They finished the job in one day.

unknown

unknown

It was great. They were great. They were really efficient and work quickly. Everything turned out just as expected.

I have seen a lot of their locations. We had a very good experience with their sales stuff. They were very knowledgeable and very honest with what they were telling us. We ordered carpets from them and the professionalism of the guys who came to install the carpets was really good. There was a miscommunication about when the carpets would be in and when they would be able to install it but aside from that, everything else was good. If I were to recommend them I would say that, "If you want a good price, a good selection and a very good installation, I would highly recommend them."