Cypress Custom Pools, Inc.

see above

.

unknown

No response. To request.

.

It went excellent. It was timely, detailed, and excellent quality of the work with an excellent project manager.

Very satisfied with this company.

We contacted Cypress Custom Pools to come out and give us an estimate on installing a pool/spa. The salesman, Chuck, was prompt, and listened to what we wanted. He was in constant contact with my husband regarding what we wanted. We met with Chuck at the offices on Grant Rd. They have a beautiful facility. The back has a pool with everything they offer and they were in the process of building a Splash Pad and had a wonderful kitchen area. The design was great and the guys working in the office listened when we wanted changes to the original design. They show you on a flat screen all aspects of your design and the changes were done in a snap. While we didn't choose them for our pool, I wouldn't hesitate to recommend them to anyone. Thank you Cypress Custom Pools!

Everything was great. At the time it seems a bit crazy with everything that is going on in your yard. We were first time pool builders and had heard horror stories. Taking your time and doing your homework on who to hire paid off for us. The team at Cypress Custom took great care of us from start to finish. They listened to what we wanted and patiently worked with us. We now have an awesome pool / spa combo and great covered living space to enjoy. The job went smoothly and quickly. The project manager was on top of everything and very responsive to any questions / concerns we had. All the specialty crews were courteous, hard working individuals. The story is short because the job was well done. We would recommend CCP to anyone with no reservations. Excellent company, great people. They took good care of us.

They came and gave me an estimate, but I ended up going with someone else because I shopped around and I got a good deal somewhere else. Everything was nice with them. It was easy to schedule an appointment. They were fine with their timeliness and getting the estimate. The price was higher than I was able to get elsewhere. They are pricey. The person who did the design and gave me the estimate was punctual and professional. The guy who came before the guy who designed was not easy to deal with. He had, take it or leave it kind of arrogant attitude.

I contracted this work in the winter time, presumably a slower time of year for pool contractors. Each phase of the project was completed quickly, there was some lag time in between phases, either due to weather or scheduling challenges. Evidently, some people don't like to work when the temperature is below 60! During the construction process, I did have one problem with a sub contractor who had crew members bringing their children to the site (this was work on a Saturday). I immediately called my contact person, and the problem was corrected, leading to the release of this sub-contractor. This change delayed slightly, but I was happy with the change. Everything came together very nicely. Since Cypress handled all of the work, they were able to schedule the contractors so that they did not interfere with each other and worked together. For instance, the footings of the arbor were set a day before the decking was poured. Had I been required to contract out an arbor, it would have had to be built after the pool was finished, in which case I would not have had the stronger footings placed, and it would have dragged out the time for the finished back yard. Additionally, they worked with me on including the little things, without additional costs. One such item was to run an additional gas line from the spa heater to the area that I BBQ. All post work touch-ups were handled quickly. The only downside comment I have was regarding the pool start-up. Cypress Custom works with Tex-Sun pools. Tex-Sun provides pool service to new pools free for one month. For a salt cell pool, salt is added 30 days after start-up. I did not sign a contract with Tex-Sun, so on the last day of Tex Sun service, they activated the salt cell but added way too much salt to the system. I was constantly adding fresh water for over a month to balance the system to proper levels. For the cost of the pool, and the $150/month from Tex-Sun, I would like to see 2 or even 3 months of free pool service for new pool owners. Other than the Tex-Sun, issue, everything is great. By the way, local Tex-Sun store is great, they are very helpful with recommendations.

Painful. The creative part went well, design of the pool was great, kept up with us throughout. Once we signed contract, it was awful. They would not start on time, did not answer calls, unresponsive to phone messages, MIA for long periods of time. They kept blaming each other for work not done and nobody took responsibility to follow through. They blamed sucontractor for work not done also. They commited to finishing by specific date and it did not happen. We had to be after them ALL the time. It was a real headache.