BROWN FLOORING

Length of project - 8 days Description - see above. Challenges - old unit, outdated since 1983. Top floor unit, strict maintainence policies, old shower, leaky plumbing (had to get plumber out to fix the pipes b/f the shower backerboards went in). Old outdated A/C - hot, constricted unit. Summer time, peak season, post-Harvey. Unhappy neighbors. Hired Floor & Decor, Installation Made Easy - Pros - excellent overall quality - excellent - shower tiling, bathroom tiling - great attention to detail. All of my friends, colleagues say the work is excellent. This was my most challenging reno. There were numerous challenges (above), hiccups during the project, but Installation Made Easy-Brown Flooring took the time to adequately address my concerns. They were able to come out in a reasonable amount of time, and took their time to make sure the work was done correctly. Randy & Charlotte will take the time to address each clients concerns & go out of their way to make sure that their clients are satisfied. I appreciate the work that Randy, his guys, did on my unit esp the shower & bathroom tiling. Overall - happy w/ my new updated unit, looks great. Extremely satisfied. Thank you!

Randy and Charlotte were responsive and took the time to go through the project scope and my many questions. Randy and his crew took pride in their work and did a high quality job. Fair pricing and excellent results, we're very satisfied!

Randy came and gave an estimate, I went to Floor and Decor and picked out my flooring. Randy picked it up. They came and removed some tile from the entry and floated the floor, we moved the furniture and removed the carpet to save a little money. He had the flooring installed in one full day. Looks great and I would use them again.

Job went Great! They were prompt, professional, and provided great detail to the installation work. Floor looks great! They helped with moving Appliances to make floor install very clean and professional. Had an original quote from Home Depot - Brown Flooring was half the cost, and have provided good detail of the install before work began!

Brown Flooring did an excellent job installing our flooring. Randy was prompt and responsive, provided very clear instructions on the materials I would need and an accurate estimate of the amount to buy. His team was very quick to schedule our service and they were able to complete the job in only a day and a half. They were very friendly and their pricing was transparent and competitive.

Our experience was great. We communicated on plans prior to start and everything went really well. I felt the crew was was meticulous and took time to ensure everything was done right including furniture disassemble/move, carpet demo/removal, floor prep, and installation. Highly recommend Brown Flooring and I already have recommended to some family and friends.

He was a little too expensive so I did not hire him. They are very professional in coming in and the guy came in on time. I would call him for a quote again for a chance if I ever need that kind of job then.

Randy and his crew were extremely professional, punctual and on estimate. Work was completed as estimated 4-5 days. Excellent service.

Brown flooring was professional and punctual. The work was completed on time as estimated. I

Brown Flooring is the WHOLE PACKAGE - excellent communication, responsiveness, ability to work with policies in high rise buildings, schedule management, quality work, integrity and friendliness. Thanks to Brown Flooring, my 15 year old condo looks like a brand new, modern home. I get compliments on it from everyone who sees it, and they always ask who did the work. It was such a pleasure interacting with Randy and his team. I am very thankful to have found Brown Flooring, and I highly recommend them to anyone looking for top quality work!

I WILL NEVER USE BROWN FLOORING AGAIN! We originally used Brown Flooring for our rental property. They had a somewhat competitive price compared to others, so I went ahead and used them. The quality of work performed was just ok. Not great throughout, but it did look better than the carpet we had. Additionally, when they finished the job, the transition piece they used kept popping up. I contacted them to have it re-glued Charlotte admitted that even they had noticed the pieces were flimsy and didn't think they would hold up over time. And since Randy did not come to my area often, she even suggested I re-glue it myself. I found the situation to be somewhat frustrating, but they did have their limited warranty so I went ahead and did it myself due to potential tenant showings we had scheduled. Recently, in our primary residence, we had a delivery company mess up our wood planks and I had to provide 3 estimates for them to pay for damages. Since I had experience with this company, I called them to get a quote. Charlotte told me that Randy would come between 10 am -12 pm on 12/24 and would call me 30 minutes prior to arriving. After waiting around all morning, I called their office at 1 p.m. I stated my name and mentioned that Randy was supposed to come by between 10-12. Charlotte offered NO apology, and simply said Randy never ended up coming to my area. So naturally, my question was, "Well, why didn't someone at least give me a courtesy call?" Charlotte flippantly said, "Well, I'm sorry - it's Christmas Eve anyway." I said that it still didn't explain why they wouldn't at least call and she responded, "Well, I guess you should find someone else to do your flooring" and hung up on me. YES, HUNG UP ON ME! So, I wrote her an email telling her how unprofessional they were, especially as a repeat customer, and that I was an Angie's List member and would write a review. Not surprisingly, about 15 minutes or so later, she had the nerve to leave me a voicemail explaining how it was my fault because "yelled" at her (which is a COMPLETE LIE) and rambling about how "businesses don't want to deal with 'irate customers'." She also (via voicemail and email) CHANGED her story saying she just forgot tell Randy about the appointment today. She also proceeded to let me know that I should have called to remind them about my appointment (yes, you read that right) and insinuated that I lack compassion if I don't reschedule with them. She has had many chances to respond appropriately, but her continued insolence via voicemail and email is what amazes me. Instead of taking full ownership of her actions and offering an appropriate, sincere apology, she felt the need to lie about me "yelling" and suggest it was my fault. SHE lied and originally told me Randy didn't come out in our area, but really the truth was (and I have it in her email and vm) that she simply forgot to tell Randy. AND somehow this is my fault?! This company is completely unprofessional and lacks integrity. The fact that Charlotte lied and was trying to blame me is a true definition of her flawed character - and I will not give my business to someone like that. As mentioned in my email to her, GREAT and SUCCESSFUL businesses know the cost of obtaining a new customer is more costly than keeping a current one. As business owners ourselves, there is NEVER an excuse to treat a customer so poorly. I will NEVER do business with them again and will ensure I tell neighbors, friends and family to avoid this awful company.

Very professional throughout, accommodated to our very tight schedule to come to our place and measure, was very amicable and generous with his advice during the process, and we had an estimate provided to us very timely.

It went well. Crew showed up one afternoon to prep floors and the following morning to install wood. The following weekend the crew returned to ´tune´ wood floors in other areas of my house.

They did an excellent job. We are very satisfied with our flooring. There is one dead spot in the master bedroom but overall we are very satisfied. They were able to complete this during our timeframe and without delays.

As far as initial contact Randy and Char were very prompt friendly and eager to get the work done. I regret not having more time to work with them because of my hectic schedule. When they initially came to the house to move the furniture around so that they could level the crappy K ay B Homes quality partical board flooring, there was one area that did not get leveled and consequently when the job was completed the area in front of the master bedroom completely sunk in. My husband and I noticed after the leveling day, before final installation that the floor where a cabinet was sitting did not get leveled prior to installation day. We should have brought it to their attention before they started the installation to avoid the entire problem with the sinking uneven floor. We assumed we would not be wise in telling them how to do the job since they were the experts. Whithin days after the installation the floors were sinking in only in front of the master bedroom where they failed to level. We asked him to come back and fix it and he personally came back Mr. Randy himself. I came home and was still worried about the area because when he was done fixing it, there was an uneven hump or hill in the floor. I was mortified. It looked like they shoved a bunch of stuff under there and some boards were higher than others. The transition piece popped up within days. Some of the glue was still oozing out between the boards. Do floor contractors leave glue oozing out between boards for customers to see how beatiful the floors and how well they were installed? Before our year warranty was up we ask him to come and check on the area and Randy said the flooring underneath the bamboo was the reason they could not get the job done completely even. They did come out promptly and told me to call them if I wanted them to come back out. But I really did not want them to do anything more because I thought they already believed they could not fix it because the builders grade flooring underneath was a hinderence. I chose not to bother them anymore about it. It has been over a year later I have uneven boards with edges that stick up in areas, and the transition piece finally popped up high enough that we had to take it off because it did not allow the door to open and shut. When I sit across the room and look at the area in front of the master bedroom I see the flooring is a raised hump in the doorway. I really thought that when flooring people come into your home to install flooring that they could find a solution to any problem that builders grade crap could present. Randy said this is definately not the case. He said they " are at the mercy of what the builders put down for flooring". So they could not do anything to change the situation. One of my other concerns is that some of the boards have gaps inbetween the ends of them. The worst gap was 3\16 of an inch. The boards do not all meet up on the ends and so the ends are not sealed. What will happen if water or any other liquid finds its way under those boards. I was not happy about that situation either. I cannot even damp mop my floor. But according to the installer that is what we get for buying the product from the supplier we bought it from. Apparently we get what we pay for. Mr. Randy Brown is probably 100% correct in that the reason the boards do not meet end to end is because of the store we bought them from, liquidator? I guess so..... Also the reason my floor has uneven boards and a hill in it is completely because of the builders grade floor underneath. Still I think I would not use this particular flooring installer again just because he obviously is not up to the task of dealing with crappy flooring and builders grade subfloor. I will have to consult the experts. We also asked the installers to make sure that the flooring was installed underneath the edge of the walls because we were not going to install quarter round molding in front of base boards. We currently have gaps up to 1.5 inches of space between the edges of the flooring and the wall board in some areas. Do they make 1.5 inch thick base boards? If so let me know because we are going to need it. This is probably due to the builder putting skinny wall board up though, probably nothing to do with the installer. In the future I will walk into an expensive flooring store and hire a very expensive installer and maybe we will be much happier with the floors. But it is really not Brown Flooring Fault.

Randy and his team were extremely professional, and punctual. I was impressed by their craftsmanship and attention to detail. We were extremely pleased with the finished product. The floors are spectacular, The process took approximately 10 days from the install of the wood flooring, floor sanding, staining, and clear coating. The baseboards were installed shortly after. I will be using Brown Flooring for additional flooring work including carpet and tile as well as crown molding.

They did an excellent job with the work. They were quick and cleaned everything up, and I didn't have any problems with them.

We purchased our home and it had a lot of water damage and we thought we would remodel while we were at it. We level the floor so all he had to do was to do the finishing part. He did not do the proper moisture testing and we had bought this bamboo flooring. It turned out that he did not follow their direction so our bamboo floors are ruined. He was doing all the tile work in the all 3 bathrooms, the kitchen, shower and all the floors. Growth was left on everything and uneven growth level. I have to get down on my hands and knees to scrub out because they wiped the growth out too much. He doesn’t care how we feel and for 4 months we tried to get him to clean up the growth. He tried to blame it on the paint guy but it was in the shower and there was no one near that with paint. He was just being lazy and doesn’t want to do a good clean up on his work. I had a floor and tile inspector come in he and he is in big trouble because we are going to the BBB. This was my dreams and he messed it up. His warranty is totally worthless and he did not want to come back. He left a bottle of growth cleaner for me to do it. I have got rheumatoid arthritis. He got all his money. He was cussing at us and we found out he was working down the street while we were living in a hotel for $240 a day. The instruction said he should not do a wet lay and he did. He would come in here stomping like a little child. The border on my master shower which is a $45 sq ft glass mosaic tile, it’s pushed in so far that the tile wall is sticking out. It looks awful and it was so important to us. I am so embarrass I don’t invite people over.

Written above .....fantastic

They did an excellent job. They were always on time. They took care not to let the dust get to other parts of the house.

The folks at Brown Flooring were very helpful, especially when we couldn't locate the kind of glue needed for the flooring installation. They showed up on time, started working and kept after it all day long. They finished the project 1 day early and I couldn't be more pleased with the way it all looks. Paying for the service was easily handled online and that was really helpful for my busy schedule. The workers and Mr. Brown were very polite, communicative and interested in how I wanted the floors to look and be installed. Excellent, excellent, excellent does not come close to covering it.

Randy and his crew arrived promptly on Friday morning as promised and began the removal process of our old flooring. Next they did the concrete floor prep for the new vinyl floor installation. They filled all the voids in the concrete and floated the entire area ensuring that it was flat and ready for new flooring. They installed approximately 220 square feet of resilient thick vinyl flooring in our kitchen, breakfast nook and utility room. Next they installed both base molding in the breakfast nook and utility room and cove molding in the kitchen cabinet area. Randy's crew then replaced the washer, dryer and refrigerator that had been moved to allow for installation of the new flooring. Friday evening they moved furniture from our living room and floated the concrete floor in the living room and hallway. Saturday morning Randy and his crew again arrived promptly as promised and laid down moisture barrier and then installed approximately 300 square feet of cherry laminate flooring. They installed new base molding in the dining room, living room, hallway and closets. They replaced all of the moved furniture after the clean up was completed and made sure that there were no sharp furniture legs that were not adequately padded to protect the new flooring. Our overall impression of Randy and his crew was that they were very professional, prompt and personable. They took the time to answer all of our questions and we were sad to see them pack up to leave. It's almost like we made new friends and didn't just establish a contractor / client working relationship. I would (and actually already have) recommend Brown Flooring Company to anyone who needs flooring work of any type done.

We remodeled and modernized our home built in 1983. A blocked storm drain in our atrium caused water to come into our home and damage our oak floors. After remodeling a home anything that happens is mentally devastating. Randy was very friendly and informative from estimate to the last handshake. His estimate was spot on. He even informed us of worst case scenario. We didn't need that, but its good to know. His crew is very polite and they all pay attention to detail. Not only did they replace the damaged floorboards, they also replaced the baseboards around the previously damaged flooring. We already will be calling him for another job very soon.

The room looks excellent. Very professional and friendly team and we will be using them again in the future! So much better than we could have hoped and I would recommend them to anyone looking for someone to install their flooring over the big names out there. They are also a huge help when it comes to picking out flooring and any questions that you may have prior to and during the installation process.

Very professional, responsive, and good communication. I appreciate help with opinions when asked on things I was unsure on. They went the extra mile in helping me with this project and were patient. The tile looks beautiful. Finishing up wood floor in bedroom was added on (project my husband was doing) at a very reasonable price and finished up quickly. They even leveled the floor first when discovered (by me before they ever went to see room) that it needed it. I would use them again.