We are a family owned and operated business, with over 25yrs experience. Service calls are $50.00.We offer a 10% discount to all seniors and military.
The office is open M-F 8AM-6PM Sat.8-3
But service doesn't stop at that time.If your on the schedual ,we will be there!
We call all customers when in route.
Business highlights
24 years of trusted experience
Emergency Services Offered
Services we don't offer
We do not do any kind of duct cleaning,nor do we work on window units.
They came out and wouldn't fix it since my homeowner's warranty wouldn't pay for it, even though I said I would pay for it myself. After a week in the hot sun, someone else came and fixed it in 30 minutes. Words cannot express my loathing for these losers
Description of Work: A/C.....................
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$75
andrew R.
02/2023
1.0
heating & air conditioning/hvac
+ -1 more
The company installed a furnace in the attic area. When the heating failed to work and several calls were made to American Home Shield, there were several different HVAC companies that looked at what was installed and what was documented as installed and noted that the documentation and the actual installation did not match. Basically, the company wrote down one thing and did not install the system to what was written. As a home owner, I am not familiar with the systems and was unaware of the failure until it was brought to my attention by the inspecting companies that says it need to be brought up to the KW level as it will not operate properly if it is not., I contacted the company and They initially did not want to talk to me and said we did it right without offering to fix it. I complained advised I would file a complaint and then that said well we will see if AHS will authorize it to be fixed. So, I decided to give them the benefit of the doubt and AHS denied this an the company again refused to fix an improper install. Basically, they said they installed 15kw and the other technicians note there is only 5kw installed in the unit. To me they are guilty of theft for a failure to honor a work contract. I intend to get another company to fix this issue. But this company has no integrity. It was 1900 out of pocket and the rest was from AHS project.
Description of Work: Furnace Replaced
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$1,900
Michael Q.
09/2019
1.0
heating & air conditioning/hvac
+ -1 more
I had used Joe multiple times in the past on numerous properties but was very disappointed in the customer service when things go wrong. A coil was replaced and prior to replacing it no leaks were ever present, after the replacement the coil in the hvac system it throughout the house causing over $1275 in damage. I hate giving negative reviews and ruining a perfect 5.0 rating but I did want the customer service be known when things go wrong that Joe Cool does not attempt to offer suggestions to make it right. Sheri the company manager mentioned that the leak was partially a result of the service of joe cool and The plumbing on the house. Although I was willing to offer suggestions on the $1275 in damage post repair(maybe split the cost of the damage), Sheri mentioned they would not be responsible for secondary damage. Secondary damage is defined as, “the damage that can be caused after the initial damage or failure of a not related to a direct repair.” Because this was partially in relation to both parties I was willing to work with them with splitting repair cost and avoid this as well as a bbb complaint I will be placing later today. Unfortunately the manager was very defensive and did not allow me to offer suggestions. Sorry Joe Cool you will definitely be on my list of companies to avoid in the future for any and all people looking for service. Service with Joe Cool is good until things go bad. Procede with caution. True customer service shines thru when things go bad.
Description of Work: Coil replacement
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
$1,000
Dianna D.
08/2017
1.0
heating & air conditioning/hvac
+ -1 more
We had a previous good experience with Joe Cool. When our air conditioner began giving us problems we called them again. After two visits to our home we were told there was nothing wrong with it. He seemed in a hurry to leave during both visits did not seem to want our business. We decided to give another company a try. They found the problem and fixed it promptly. I am so glad to be cool again, no thanks to Joe Cool.
Description of Work: Our air conditioner was struggling to keep the house cool. Joe Cool added coolant, which did not fix it.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
John F.
04/2017
5.0
heating & air conditioning/hvac
+ -1 more
They did very well and gave us a home owners discount too. The service man was very nice and they were very prompt. They were also able to get out the same day.
Description of Work: Replace a AC motor in my outside unit.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$325
Alesa B.
09/2016
5.0
heating & air conditioning/hvac
+ -1 more
unknown
Description of Work: .
Rating Category
Rating out of 5
Yes, I recommend this pro
Kimberly F.
08/2016
4.0
heating & air conditioning/hvac
+ -1 more
I would not use them because I have another company to provide the service.
Description of Work: Joe Cool just did my air conditioner repair.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Frank B.
07/2016
5.0
heating & air conditioning/hvac
+ -1 more
Very well..
Description of Work: Repair A/C Unit and perform preventative maintenance
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Geoff D.
04/2016
5.0
heating & air conditioning/hvac
+ -1 more
unknown
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
John L.
04/2016
5.0
heating & air conditioning/hvac
+ -1 more
unknown
Description of Work: Air handler replaced under home warranty. It went well, Joe was great and his crew was professional.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,075
Kathleen A.
09/2015
5.0
heating & air conditioning/hvac
+ -1 more
unknown
Description of Work: They did heating and A/C service.
Rating Category
Rating out of 5
Yes, I recommend this pro
Yvonne T.
12/2014
5.0
heating & air conditioning/hvac
+ -1 more
Great! A+!
Description of Work: Furnace quit working. I phoned the company the next morning, they were able to schedule an appointment that worked with my schedule and arrived later that afternoon. Diagnosed and fixed the problem in a timely manner. Professional yet friendly.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$250
Teri F.
11/2014
5.0
heating & air conditioning/hvac
+ -1 more
Joe was prompt and professional. He answered all my questions, showed me how to work the thermostat and explained the wiring process to me. He was great! I will use them again.
Description of Work: replaced thermostat and rewired unit
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$75
John A.
07/2014
5.0
heating & air conditioning/hvac
+ -1 more
unknown
Description of Work: AC compressor quit working the morning of July 4th. I thought for sure it would be a few days before they got to me. But NO! ONE PHONE CALL and they were there THAT DAY, JULY 4th, 2013!!! Unbelievable. Found a bad relay. Replaced. Bing, bang, boom....DONE. Perfect.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Debra F.
06/2014
5.0
heating & air conditioning/hvac
+ -1 more
We have used Joe Cool for a few years now and we trust them. He is professional and quick. Ethical and pleasant.
Description of Work: freon and checked the system
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$225
Elizabeth T.
02/2014
5.0
heating & air conditioning/hvac
+ -1 more
The installation went very well. We were pleased with the efficiency of the crew. They were professional, did a great job and cleaned up at the end of the job.
Description of Work: Joe came out promptly to give us an estimate for replacing our 3 HVAC systems. He evaluated our needs and suggested energy efficient Bryant systems which are easily serviced and for which parts are readily available. His team arrived promptly on the designated date and completed the work in one day.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
$13,500
Yvonne T.
08/2013
5.0
heating & air conditioning/hvac
+ -1 more
Quick response: I phoned mid-afternoon and they were here later that afternoon. Diagnosed A/C issue and recommended calling an different service provider/repair person. It's rare these days to find good honest people who don't try to take advantage of you. I would call this company again in a heartbeat!!!!
Description of Work: Came out to diagnose A/C issue
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Debra F.
05/2013
5.0
heating & air conditioning/hvac
+ -1 more
Do you know that feeling when you meet a service technician and you immediately know that you can trust this honest individual? That is how you feel with this gentleman. He completed his work quickly, explained totally what he did and the costs associated. Love this company and will use and recommend him to everyone I know. In fact, I am going to make sure people know about this company through all my sources. A breath of fresh air. And a good air conditioning guy in Texas is the next best thing to Heaven!!!
Description of Work: We had two of our air conditioning units out...one he was able to fix very quickly with freon and an adjustment. The other one required a part which he did not have on his truck...but instead of leaving us without cooling he wired a bypass switch for us to have air conditioning in our master bedroom until he could reschedule installation of the new part. Very professional, was here when promised with a call before arrival.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$575
Debra F.
05/2013
5.0
heating & air conditioning/hvac
+ -1 more
I was not here when the technician arrived, but after dealing with numerous contractors under our service warranty, we were assigned Joe Cool by the simple luck of the draw. My husband was very pleased with the professionalism and said I would have loved his approach, first putting slippers over his shoes out of consideration of our home. He quickly diagnosed the problem and advised my husband on exactly what the problem was. Today we learned that neither of our units will cool and we called (today is a Saturday). They will be out first thing Monday morning. I feel very comfortable with the integrity of this family owned business. Obviously I would recommend them as I have elected to use them several times. We ditched the Home Warranty program so trust is a real issue for us now.
Description of Work: fixed the heating problem and the air conditioning problem on two different occasions, once in 2010 and second time in 2011, and now another call in 2013
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$75
Deborah M.
09/2011
5.0
heating & air conditioning/hvac
+ -1 more
Fine - I used before and really don't have time for a story. Thanks
Description of Work: Used them before - they came promptly and checked everything and explained what they did. Made a huge difference.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$75
Elaine B.
04/2011
3.0
heating & air conditioning/hvac
+ -1 more
Joe Cools was the 3rd contractor assigned to a home warranty repair of an AC air handler (inside unit). This was a claim that had been pending for 9 months. We were told they were the "crack' team that solved all the problems for the warranty company. I looked them up on the internet and BBB before they came and saw some negative reviews, but allowed them to come anyway. They "examined" my system by simply opening the door to the closet where the AC air handler was located, and walking outside and looking at the outside unit. Joe Cools did not put any testing equipment on the unit and did not even turn it on. They then called the warranty company and told them one unit was bad and the other was fine. When I objected to this inspection, they laughed me off. It was a 100% visual inspection where they didn't even crack open the system or turn it on. Ultimately the warranty company did pay the claim and covered much more than what Joe Cools had instructed. This was not easy, but I had other BBB A+ companies look at the system and that is what made the difference. Since I don't know what Joe Cools would have been like if they had first examined the system, I can't speak to their skill. But if you're dealing with a home warranty company and they are called out for a 2nd or 3rd opinion, beware. I can't say anything good about them from my experience in that situation.
Description of Work: AC air handler examination for home warranty claim; claim was pending for 9 months and they were called in to "settle" the claim.
Rating Category
Rating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0
$75
Gene K.
02/2011
5.0
heating & air conditioning/hvac
+ -1 more
This company is the one my home warranty sends out on any heating or AC repairs. Both times I need work, I place a service on line with the warranty serive and Joe Cool company response within a hour with a call and had a technican on site later that day. The repairs were quick and the people seem very helpful, even giving tips to save calls in the future by doing simple cleaning myself. I would use this company even if I wasn't covered under the warranty service.
Description of Work: One of the heating unit stopped working. The blower motor was bad. The technican replaced the motor and tuned up the system. He had all of parts that were needed on his truck.
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$75
Response from JOE COOL'S COOLING & HEATING
Thank you for taking the time to post this review, so many people will take the time when they are not happy. So again thank you for taking the time and for your continued business! Sheri
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Service Categories
Heating and Air Conditioning
FAQ
JOE COOL'S COOLING & HEATING is currently rated 4.2 overall out of 5.
Monday: 8:00 AM - 6:00 PM
Tuesday: 8:00 AM - 6:00 PM
Wednesday: 8:00 AM - 6:00 PM
Thursday: 8:00 AM - 6:00 PM
Friday: 6:00 PM - 6:00 PM
Saturday: 8:00 AM - 3:00 PM
No, JOE COOL'S COOLING & HEATING does not offer free project estimates.
No, JOE COOL'S COOLING & HEATING does not offer eco-friendly accreditations.
No, JOE COOL'S COOLING & HEATING does not offer a senior discount.
Yes, JOE COOL'S COOLING & HEATING offers emergency services.
Yes, JOE COOL'S COOLING & HEATING offers warranties.
We do not do any kind of duct cleaning,nor do we work on window units.