Area Wide Services, Inc.

Terrible! I called Area Wide on March 30, 2022 because I had an outdoor unit that was not heating or cooling properly. They did not inform me upfront of any costs involved, including their trip charge or hourly rate. They sent a technician, named Javier, the same day. I showed him the unit and a few minutes later, he came inside and said, "Well, I have good news and bad news." I replied, "Give me the good news first." He said. "the good news is your unit is still under warranty!" I said, "that's great, what is the bad news?" He said, "the bad news is, your warranty only covers replacement of parts. And you don't need any parts. So you're going to have to pay all the repairs yourself." What a jerk he was! I should have told him to leave right then but I decided to bite my tongue. He then tells me that there is a hole in my copper freon line and all the freon leaked out. I asked if he could repair it and he said yes, but the R410a refrigerant would cost $117.00 per pound and that the unit held 9.2 pounds plus another 3 or 4 for the line inside. I quickly looked up on the Angi website what the actual cost of R410a coolant was and it said between $4 and $8 per pound. I showed him that article from my phone and he said $117.00/pound was what Area Wide charged, the rest was mark-up. I then asked him if he had enough refrigerant to fill the unit and he said techs always kept plenty of refrigerant in their trucks. After he repaired the leak in the copper wire, I told him that I would pay the $117.00 per pound for the R410a if and only if he weighed the container of coolant on a set of scales before and after and that I would only pay for the difference in the weight. He said that was no problem since he carried scales with him and that I was welcome to watch. He brought 2 tanks from his truck, both of which felt weighed less than 10 pounds. The heaviest one was placed on the scale and it weighed about 5 pounds. After he emptied the coolant into the unit it still weighed about 5 pounds, yet he insisted that he put 5 pounds of coolant into my A/C unit. He explained that he forgot to zero out the scales before he weighed the tank the first time. So he failed to prove to me (as we agreed) how many pounds he actually put into the unit. By this time I had lost all trust in him and just wanted him to finish and leave. He claimed he put a total of 7.5 pounds of coolant in the unit but could not verify it. 7.5 pounds X $117.00/pound was $877.50, plus his trip charge and hourly charge brought the bill to well over $1,500.00. Included in the bill was $95.00 for "nitrogen" that he said he used to blow out the lines! At least Area Wide told me the cost of the coolant beforehand and I could have said "no thanks." He never said there would be a charge for nitrogen! I certainly would not have used Area Wide if they had told me this before hand. They should have been upfront about all their charges. This deception was the final straw so I paid his bill in full but said I would never use Area Wide again. After he left, I ordered a 10 pound tank of R410a coolant for $289 with free FedEx shipping and had a local A/C repairman put it in my unit. He charged me only $100 and it took less than 30 minutes. Works great now. At Area Wide's rate, the 10 lb. coolant would have me $1,170.00, plus his hourly rate and trip charge to install it. I learned a hard lesson but I will never use Area Wide Services again.

We contacted Angies list about our heater being out. We got a call from the company listed above and they gave us a quote of $95 for the service call and $95 an hour for the work. The technician came out and determined that the wiring was fried due to a power surge pretty much immediately and fixed it in about 45 minutes by replacing the wires. He was very personable and friendly. My husband and he talked for over an hour about military service which they were both in as well as services available from the company such as an annual membership to keep the furnace in check. He checked the register for heating a few times while they chatted. We then got the bill which charged us $105/hour for both the service call and the repair. The total bill was $315!!! I was away when my husband wrote the check for him. I contacted the company regarding the charges and the owner said she couldn't do anything about it. We were charged $315 for less than an hour of work.... They misrepresented the cost for the services as well as charged us $125 for the service. Should have been $95 for the service call and $95 for the repair which I feel would have been excessive at that. VERY unhappy with the company's professionalism and misrepresentation.

I used Area Wide a couple of months ago and they did a good job. They were prompt and knowledgeable, and they were able to explain the process and what was being done and why. They did a good job on leaving the area clean. I also used them a year ago or so for damage because of a lightning strike. I rate them high on professionalism and being on time and prices. They get the job done and seem to be knowledgeable individuals.

This company took advantage of a single lady on a fixed income ny charging to light a pilot light on a furnace that has an automatic igniter, no respect or integrity comes from this company Victoria Prine, Corsicana texas

Smooth, smooth, smooth. They forgot to relight the water heaters pilots. lights. They came within 4 hours of when I called them (Its a 30 mile drive one way). They also GIVE 10 years warranty for both parts and LABOR.

Went well, very professional and gave great advice on how to keep everything running smoothly/. Would highly recommend !

unknown

Their last service call was included in my warranty. The service went great and their price was within range.

everything was done very professional. From beginning to end went flawless. From drilling the loops to the system installation every thing was kept clean and every detail was explained and went as planed. These guys are real professional and know their stuff. I am already saving money on my electric bill.

The tech did the required work to get the A/C back up and running. Some minor parts had to be replaced, but the problem was resolved the same day. The house was starting to cool by the evening. I would use this company again if any other problems came up.

It was a big house they put in three units and split one of the units for a media room. All units work great, good service and he does what he says he is going to do. Installed the accuclean filter system on all three units and I brought the extra warranty and year service plan.

unknown

They took out the previosu units and replaced them perfectly. All in all, a perfect experience.

Excellent from beginning to end fast response, excellent service.

Great. He was on time, very efficient, and professional..

Come in, do the work, and leave.

All always goes well.

I worked with a truly nice gentleman. He explained everything in detail and was very informative. The people in the office are very nice and pleasant to speak with.

They have always been super professional, on time, clean. courteous, they do a very thorough job.

Overall it was good.

James (owner) has high level of technical expertise in scoping out and installing energy efficient geothermal system. Asked the right questions to ensure we got system to meet expectations.

Excellent service.

We have used this company several times now as we have 4 air condition units (whole house air conditioners). They are always prompt, very courteous, hard-working and do an excellent job. They work to get you the best value for your money too. This is a well run company.