Shoreline Plumbing Co.

I contacted Shoreline Plumbing requesting a quote for a whole house water filtration system. I was contacted by Carol stating that they did install systems and that she would pass my information on the salesman to set up an appointment. After two weeks of no contact, I contacted them again and asked the remove my request. I have used Shoreline Plumbing in the past for an emergency. They were very responsive and helpful. Unfortunately, the same can't be said for a non-emergency situation.

fine

unknown

On Wednesday morning, we noticed the drains were backing up. After 3 hours of trying to fix it ourselves, we decided we definitely needed a professional. Angie's List to the rescue! We called a couple of plumbers on the list but no one could come out until the next afternoon. Not good! My washer was on pause, the dishwasher was full, and most important, we could not use the toilets. We called Shoreline Plumbing. The receptionist said she would check with a tech and call us right back. She did call back in about 5 minutes and told us that someone would be there within the hour. About 45 minutes later, Parker showed up. He was very professional but friendly. Explained everything that he thought would need to be done and about what it would cost. Parker went above and beyond what we thought needed to be done to fix our problem. I would highly recommend Shoreline Plumbing and plan on using them again in the future.

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They showed up on time and cleaned up afterwards.

From 3 bids for service, Shoreline was middle bid. They were very responsive to the job and always had someone available to answer the phone. The overall effort took nearly 2 months, but this was primarily due to waits for city gas line+meter installation and subsequent inspection. We had to have some rework done when one of the gas valve locations had to be moved in order to fit properly with the stove, but Shoreline fixed the problem with no additional charges. They sent different plumbers to work on the installation at different times but all were punctual and professional. Responses to our emails and phone calls were timely and all concerns were addressed in a straightforward fashion. Very nice working with an established and professional organization after some of the other contractor experiences in the Corpus Christi area.

Good

I called them around 7 pm and arrived within 2 hours. The tech tried fixing it and after two hours explained that it would be better to continue in the morning on straight time and easier to fix it in the daylight. I also asked them to find my clean outs or install some if there weren't any. They found and repaired them since they were broken by tree roots. The tech said it could have cracked due to foundation shifting and recommended me to start watering my foundation (so i did). They kept us well informed of everything and we will definitely use them for all of our plumbing needs. Thanks Shoreline Plumbing

The valve was sautered on and had to be cut out. The guys did an excellent job and explained every process to me.

Prompt service, pleasant, knowledgeable technician. The price was very fair.

see above

Great people. Friendly, professional and they get to work quickly. After the job is done, they tell me what the problem was and how to avoid it in the future.

good but feel we are due some discount for having to do this job over this soon.

Overall the tech was efficient. We had tried a couple trouble shooting things before calling company out, so we were able to tell the Tech what we had tried and/or found to help him narrow his scope. Very efficient tech and very polite.

When I called them they were here within a day. I thought they were very professional in their approach. I thought that it was very good that they put covers on their shoes before they walked in. I thought their price was very high for short time work. I don't think they did their homework properly. I would not use this provider again.

Toilet was loose and leaking from the bottom. Kitchen faucet was dripping. Outside faucet was also leaking.Young lady answering phone was courteous and asked helpful questions. Explained cost, sent tech. Service technician was very professional. Reset toilet with additional bowl waxes, tightened bolts, applied sealant. Removed old kitchen faucet, replaced with I had purchased. Replaced outside hose bib. Checked, and double-checked for leakage. All was good. Area was left clean. Bill was exactly as expected.

They do excellent work. They did everything I asked them to do. They were prompt and on time. They took care of the problem. I think they are real reasonable. Their quality of work is excellent. Their responsiveness and professionalism is very good.

They are courteous. They did what they said. They charged me what they had estimated. The quality of their service is good. My overall experience is excellent. Their price is average; everyone is same on price. I would use them in the future.

Friday, April 15 we called Shoreline about a leak under the kitchen sink. All went well until I asked questions about the bill. I paid the bill and called the office to get clarification about time. I understand that the time starts at dispatch and I was told they give 15 for arrival. I also understand time ends when the service man leaves. I don't have a problem with any of that. 1. 4:00 marked as start time. No one here until 4:30. 2. Stop time is 5:30. P--- finished work on the sink and went out to the truck to write the bill at 5:04. He returned at 5:28. 24 minutes to write a bill? 3. I asked P---- how much was parts and how much was labor. He started back to the truck saying he'd figure that and be right back. I wouldn't let him leave again. He wrote "2 supply lines" on the bill and 80 and 60 for labor. He said, "you know they charge overtime for after 5?" So I paid $140 for 1/2 hour work and 1/2 hour to write a bill? [And if the labor charge is correct, either the tax amount or the resultant parts amount is off by a few cents. There is no actual parts amount on the invoice.] 4. I called the office and told someone all of this. He was very polite, said he would talk to P---- and call me later Friday or Monday, if that was alright. I told him not a problem, thanked him and have heard nothing since. (one week later) Several days after this I called about a stopped up kitchen sink. That was fixed quickly and efficiently. There was also a credit on my bill from the previously recounted incident and an apology that the owner had not had time to respond.