Royal Plumbing

That was not the first time I’ve used them. Everything is superb. They are always timely when they say they are going to be here, they’re here at the exact time they say they are going to be there. The work is completed in exactly in the time frame for amount they said it would be.

Faucet would not shut completely off. I tried to replace but could not get it off. Shower kept dripping enough to fill a bucket over night. They were prompt and courteous, used drop cloth on my carpet when he had to cut into the wall and sweat the pipe. He wore protective covers on his shoes while in the house. We discussed everything that he would have to do and pricing. He did everything we covered plus checked the rest of my plumbing in the house. I am very happy with the work completed.

The company was very professional and offered a year contract for repairs.

Wonderful folks from start to finish. Prompt professional and on time! The price was fair and the work was done on time and as promised. They made an appointment with us that was good for us and not just them. It was refreshing to see customer service back in this industry again. Will use them again! Debbie the receptionist, very pleasant on the phone and professional.

Joel couldn't have been more courteous or professional. He listened to the issues we were having and asked great followup questions. We highly recommend this company and commend them on their fast response on a Saturday. Also, it's nice to have technicians like Joel responding to our issue.

After getting a call from my tenant that the water heater was not working my property management company called their preferred plumber. They went out and assessed the situation, re-lit the pilot light and recommended a new water heater at $1000.00. I called Royal plumbing after looking them up on Angie's list and scheduled a second opinion. They went out and also assessed the situation, the plumber noticed a piece of glass was missing to protect the pilot light from drafts, replaced and the total charge was $44.00. Great deal. Thanks Royal Plumbing and Angie's list.

Had a pipe break outside on a Sunday and they were here to repair within hours of calling. Great service and reasonable price.

Quick response. Excellent worker. Good communication. Really appreciated that they worked with me to perform work one week later when I was paid. Will use again. Very satisfied.

Services went well. They were professional and but booties on their feet before coming in the house.

Took them a while to unclogged because there are some issue on the drain on the city side. They then used a camera (free of charge) to check what it is that is clogging and found some anomaly on the pipe - you can see the tip end of the pipe which you should not see if it all straight connection. Also found grease that accumulated which have cause the stoppage. Joel called the city to get them to check their line and they did but we all know about the city workers ---- couldn't find any clog because Royal plumbing already unclogged it..so they just told me to call them when the drain backs up again. Seems like my issue is with the line on the city side so next time I have the same problem, it will be the city's turn to get it fixed. Joel also called me the next day to ask how did it go with the city...nice guy... Kudos to Joel and Royal Plumbing and will definitely call them again for my plumbing needs...except if the issue is with city drain ;)

Work was done to our satisfaction

I set up the appointment more than three weeks ahead. I informed them that I was having new counter tops installed that day and that I wanted the new faucets, sinks, garbage disposals installed that afternoon. I made the appointment for 3 pm to ensure that the counter tops would be finished by then. 3 o'clock rolls around. and no plumbers. I figured that they are running late. By 4:30 I am starting to get a little worried and I call them. Apparently they called at 3 pm and since I did not pick up, since I was busy cleaning up after the counter top installers, they sent the plumbers somewhere else. What is the point of setting up an appointment if they will cancel me? They offered to come back on December 1st. So I have no plumbing connected, Friday before Thanksgiving with family coming down and Royal Plumbing cannot do anything about it. The fact that I joined their Royal Club that should give me some priority meant absolutely nothing to the person I pleaded with to send someone sooner. So I took pictures of what I had to work with, went to Lowe's and talked to one of their licensed plumbers on staff and he walked me through everything I needed to do and pointed out what materials I needed as well. It took me about 4 hours but I solved my problem. When I called the following Monday, November 23 to speak to someone else at the office, the lady I spoke to could have cared less. Her attitude was something along the lines of "crap happens, get over it, I do not care". Well, I do not care to use Royal Plumbing ever again either.

The plumber was very professional. I was pleased with his service.

He was professional and courteous and did a very good job.

Serviceman was professional. There was a followup call a day later by the Owner/Manager. When I was placed on HOLD, there was an advertisement for free estimates. The manager said they used to do that at one time but not anymore!? All I have to say is check around with other companies before choosing the company with the most positive reviews on Angie's list. If the company charges "by the hour" and not the job, in my opinion, you are better off. It took 2 hours to install my sink. PVC pipe parts were minimal. This company wants you to buy into a yearly plan. When the serviceman walks in with a price book in hand, watch the calculations fly as he turns the pages.

Great service nd service. I have used them many times and would recommend everyone call them!

Amazing! Other than the company that put in our new A/C - heater system last year, this is the most professional company that I have dealt with in this area in 31 years of owning our home. The Royal Plumbing technician, Jake, was extremely polite, very professional, explaining every move and detail. Royal has a certain set price structure in place, so you know exactly what you are paying for before they even begin the work. Whoever says they are pricey/expensive must not have had similar, superb, professional service with which to compare. The service was so good that we immediately signed up for their membership and have become Royal Club members! We are looking forward to the many benefits associated with this membership, which 15% off services is only a part. Royal Plumbing was recommended to me by a friend who is one of their Club members. I then checked their Angie list rating and made the call. I am SO glad that I did.

Quick response, Eric performed an inspection, cleanout, and camera inspection of sewer line. Replaced new sewer line within 2 days of first service call. Very happy with the company, we purchased a Royal club memebership for our rental and residence.

We pay 120.00 per year to belong to the Royal Club and for that you get the services I listed under "what did the provider do?" For that, they come once a year and do all the things listed above.and you get a couple of 60.00 off coupons to use if you have another plumbing problem. They also put you at the top of the list if you call and need service. We usually deal with Xavier and he is very professional. We have had one other employee from their company and he was also very professional. They put surgical booties on before they come in the house and if they have to go outside, they take them off so there is no tracking of anything into the house. I actually don't know if they're high or not because we've only used them once and that was quite some time ago. I think the service and coupons you get for the 120.00 makes that a reasonable amount.

The guy who came out was really good and professional. However, their prices for work was extremely expensive! In the end I just roughed it and had him replace the hot/cold water vales on the washer. I could have saved myself $70 and done it myself :/

Second time I have used Royal. First time was at one of my rental properties and they did a very good job. This job was at my house. Always professional, wore protective "booties" while in the house. Estimates are given up front, and adhered to no matter how long the job takes, which in this instance was fortunate as considerable time was spent hunting lines and cleanout plugs. They are not cheap, but generally in line with other plumbers in the area.

Parker and Ralph did an excellent job running new water lines throughout the house and replacing a toilet. The attic work was hot with close quarters; Parker came out from the very back of the attic to retrieve blue hose to install even though he had extra red in attic. Proved to me he takes pride in his work. Thanks guys!

From start to finish Parker from Royal Plumbing was on time,punctual and very respectful. Overall I would definetly refer Royal plumbing to my friends and family. Very good people overall.

We had a slab leak. They identified and replaced/repiped the hot water line leading from the hot water heater to the washer. Overall was satisfied with job performed by Jake and Ralph. Price was more than I wanted to pay but would probably use them in the future depending on the job needed to be performed. Pleasant and did provide good customer service.

The hot water faucet handle in our 2nd bath shower wouldn't turn off completely, so hot water had been leaking from the tub spout all night. I called Royal Plumbing first thing in the morning and was told someone could come out in the early afternoon. Shortly afterwards, got a call back and they had a cancellation, so Xavier was able to come right away. After taking a look at the leak, he quickly identified the problem, explained the options I could choose from, and got right to work. He finished the repairs in a timely manner and cleaned up his work area, then did a courtesy inspection of plumbing in the rest of the house. He even found a safety problem with my water heater exhaust that I'll correct quickly. I was so happy with their service and work ethic that I signed up for the "Royal Club" that provides several plumbing preventative maintenance inspections during the year at a very nominal cost. I would definitely recommend Royal Plumbing to my friends and everyone!!!