Fast Track Home Detailing

The original quote took a very long time to receive. When asking when to expect the quote, she stated she was busy working on tax paperwork for her employees. The day the guys were supposed to come out and complete the work, they were nearly an hour and a half late. The workers were smokers and threw their cigarette butts on my property instead of cleaning up after themselves. The guys doing the tile work were very polite, however, we were not pleased with the quality of the work. We had them stop the job and when we told them to pick up their tools from the house they told us that we were taking money from their families table. Hmmmm....last I checked I had a few thousand dollars invested in this project. When Deana was contacted on day 2 of the project she initially stated that she was very busy and did not feel like making the drive to our home. She didn't feel the need since she trusted her crew's work. However, she was contacted on 3 different occasions on that day and still never showed up. We did at one point tell her nevermind, but you would think good customer service would warrant a trip. Our shower floor was not built per our request, and we felt bullied into believing that the way they had done was acceptable. We know now we should have trusted our gut and stopped them sooner in the process. We are going on several days now trying to get back the rest of the money that should be left over from what was provided up front, but Deana claims she hasn't had time to calculate those costs. We have been accused of just wanting a "free" job. There is nothing free about this, we had to tear up our shower once again and purchase all new tile yet again. When attempting to talk through manufacturer recommendations with Deana and the concerns about this project, her reponse is very rude and she does nothing but yell at you over the phone. This is a very unprofessional contractor and in my opinion incompetent. She mentioned to use she was watching you tube videos of shower work to understand what our concerns were, yet, when we state our research she continues to mock us and sarcastically call us "experts." We also asked her opinion on if our shower door was salvageable and she told us that she had no idea about our shower door. All in all, she could not answer our questions, stands by work that is done incorrectly and done opposite of what was requested. She also has no idea how to talk to people professionally. Would never recommend this contractor.

I described this in the above section.

unknown

Deana gets her crew in and out and gets the job done as quickly as possible. I find her prices fair and if I have a problem with something she's easy to get a hold of and will remedy the situation.

She has a little contracting company and she supervises her men. She has another woman who does contracting work for her. I've had very good luck with her. I used her for a whole week at my own house, too. The quality of work is usually good, but sometimes she has to come back and make the men come back and clean up after themselves - that's what I like about her. Her workers are always on time.