EVINS GLASS

A broken glass in my rv outside window and local rv dealer recommendation sent me to Evins glass. They did respond within about 3 days to cover the hole to prevent rain from coming in. I was advised it could take up to 6 weeks to get the glass in. I was given an estimate which I agreed to though it was high. I advised them that was exactly what time I had remaining in the area-6weeks. I was assured that it usually takes much less. So all was well for me. This is where it goes bad I got a call over a week later by Darrin in the Automotive dept of Evins asking if I still wanted the glass and giving me an estimate. I told him I had already agreed and now I only had about 4 1/2 weeks left. He said it would be ok. I asked for a follow up when it was ordered. He never asked for a deposit which I found odd, he just assured me it would be here in time. Fast forward to 2 weeks before my ‘no later then’ date. Called Darrin, no answer. Left a message with the operator/front desk guy. I was promised a return call. No call. Waited for two days. Called back, no answer from auto dept., called back again told front desk guy darrin never called me back and wouldn’t answer phone. So then he puts me on hold, then sends me back to auto dept and a new guy answers the phone. He says darrin is busy and explained they have no way to find out if my glass would be ready in time. Really??? Again, still no conversation with Darrin who is ‘in charge’ of auto dept which handles rv glass. Now we are due to leave in a few days and 6 now weeks of my wait was wasted on Evins Glass out of Corpus Christi. So now I will just order the entire replacement window for about the same money and do it myself. Maybe Darrin didn’t like time frame restrictions, maybe he’s slow to get his orders in, maybe he forgot I got an estimate up front, maybe he doesn’t like Rv folks, maybe it’s just winter time rvers. Maybe he’s just understaffed, maybe… So I don’t recommend Evins glass and I still have a hole in my outside glass window. Thanks for inexcusable communications. Wasted 6 weeks of my life on Evins Glass Corpus Christi Texas.

Job was handled within few days following phone call.

It went very well. From the receptionist who first took my call, to the two-man crew that did the measuring and installation, everyone was very friendly, polite and professional.

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I called for an estimate to replace two broken window panes in my house. They came the next day, about 10 minutes early. Gave me a reasonable quote. They ordered my glass and it was in by the end of the week. It was installed a day before they estimated and their installers were on time and extremely professional. I would highly recommend this merchant.

Super. Arrived on time, installed the product, just what we wanted.