Bodine Scott Air Conditioning Co

I give them A for everything. I have never had a problem.

I've just had the unfortunately experience in learning a very expensive lesson. Back in 2011, we had to have a new air handling and AC system installed. I decided to go with Bodine-Scott. The proposal was done11/25/11 on 2-part paper. My copy was the BOTTOM copy. On this proposal, the warranty on parts is 10 years. This process was done with a salesman. The installation was completed a week or so later and I was given the installation manual with the Model and Serial numbers already written out. Apparently, I was expected to read this installation manual, although I have now browsed it and still don't see any warranty information. Fast forward JUST OVER 5 years. The motor goes out the day before the coldest weekend of the year. I called Bodine-Scott Friday morning around 10a. I got voicemail so I left a message with my name and number. I waited a couple hours and got no callback. Around noon I call again. Voicemail again. I got frustrated and called another company to come fix it. AAA Air Condition and Heating (remember this name - they are fantastic!), came out pretty quickly. Unfortunately, a part needed to be ordered, but hey - that happens. They got it ordered ASAP so it would arrive Monday morning. However, when they checked with the manufacturer, it was discovered that my unit was not registered after installation so the warranty was therefore only 5 years (remember when I said "just over" 5 years?). Great, no warranty. Part and Labor now $1080. OUCH! I won't say I remember the exact conversations from the sale and the installation on the unit 5 years ago. I CAN assure you that had I known I was supposed to register the unit to validate the warranty, I would've done so before I even filed the paperwork. Yes, I have all product manuals and service invoices filed - I keep it all. When I called Bodine-Scott, they said Yep - customer is supposed to register the equipment or 10 year warranty is NOT valid. My reply, naturally, was nobody told me that little nugget of information. They then said, well it's on the proposal (remember, I have the bottom copy and this was over a week before the installation). I looked at my copy to exactly where they said to look. They seem to be convinced it is there. However, my copy has a bunch of random letters and numbers that appear to be serial and/or model numbers. There is something written underneath that - and I have a picture that I uploaded - but it is handwritten and indecipherable. To make a long story even longer... I asked AAA and also called 3 other random HVAC companies. All 4 said THEY register the unit NOT the customer...4 for 4. I had the bad luck of hiring the one that doesn't. To be a fair review, I will tell you, Bodine-Scott made an "offer" to try and make it right...They offered to fix it for $1,049. A whopping savings of $31. I saved $79 when AAA waived the service call fee and their repairmen were wonderfully polite, professional, and fast. Dear Bodine-Scott, no thanks, never again! NOTE: On the photo of the proposal: Now that they told me it says "register online" and I was able to enlarge it via the photo (and flash) - I can sort of see it. However, 5 years ago, it looked like more of the model/serial number stuff. That line is in the equipment section. The actual Warranty section in under that - with the Header "Warranty System #1". It looks the same for "Warranty System #2".

The sizing was not done properly. The actual installers did good work but the system was not properly sized so I ended up with an AC that blows very strong and sounds loud. They said it was done right and I disagree.

unknown

They were very good. There was an issue after the first visit but they made to us. Once the issue was found, they were back with us immediately and we got a discount because they didn't catch it the first time. They have excellent response time. It was good service.

The dispatcher, Melissa, was kind and listened to my concerns. The tech, Israel, came in a very reasonable time frame and worked hard in our hot house/attic to fix the broken system. He identified and repaired the urgent A/C problem, plus an very serious safety concern regarding the wiring. He immediately solved the safety concern. He gave us options for solving the problem on a long term, because the previous owner of this house took shortcuts. Pricing was very reasonable, and I felt that the tech was professional, honest, and thorough. We will certainly hire them to come back and do the future repairs needed for the heat system, and I'm very very very happy that I will have A/C tonight when I sleep. What I really appreciated here was that the tech told us what was urgent, what can wait, and what our choices are. The cost for the urgent work was extremely fair. We are on a tight budget because we just bought the house, and this really helps us plan for the expenses that we know we will face.

I WON'T BE DEALING WITH THEM ANY MORE!!!!!!!!!!!!!!!!!!!!!!!!!!!

Bodine-Scott must hire poor technicians. They have visited my CRP home on more than a few occasions for the same recurring problem. On the final service call their tech suggested replacing the 20 amp breaker with a 40 amp. This slick move almost burned down the house. I finally called another company and the issue was repaired with no further problems. I will not have Bodine-Scott in my home and I will discourage others from hiring them.

It didn't solve the problem. Called them 3 weeks later to tell them it was still on going, and they said they would not adjust the fee for coming again. It NEVER was fixed. I don't expect anyone to work for free but I've been a customer for 10 years and when you pay for a housecall and they totally miss I think they should come and make it right.. I also paid for their maintenance program and they only bothered to come out one time. Had someone else come out today, Annaville AC. They found the real source of the problem and now it is fixed. Bodine Scott put this AC in about 10 years ago. I'll be due for a new one shortly and I won't be calling Bodine Scott...

Prompt and courteous answer when I called. Scheduled a same day response window of this afternoon between 1:30pm-5pm. Technician called my cell phone with 45 minutes of notice and showed up at 2:15, on time. Technician diagnosed my A/C for $85 service call fee. Found two fuses in the outside condenser blown and replaced them both at $18 each.

I highly recommend this company. Richie, forgot other guys name, Juan, and Jesse were professional, polite, on time and did an awesome job installing our system.

They gave us the best deal and we got a warranty. It wasn't done right. They came out and didn't charge us anything. They were great. They were out here within an hour.

Bodine-Scott Air Conditioning Co. did an awesome job. They came out exactly when they said they were going to and they were punctual. I really like them.

They did what was expected.

Came, said had no parts, would be between $3000-$7000 after a consultant came out to replace entire system. Lied about availablity of existing freon. Changed flat service call and left. Had it repaired professionally two days latter by an A class Aggie list service. Just the compressor was needed with all new outside parts and warranty for a fraction of the cost.

I am happy to share a POSITIVE experience with my fellow Corpus Christians. I live in Lamar Park and our house was built in about 1952. Our central A/C unit is five years old. It was NOT purchased from Bodine-Scott. Last night I noticed water in the hall closet where it is installed. Of course, I went to Angie's List to find a reputable repair person and the following morning, Saturday, I called several but was unable to connect with an available repair person except for one that charges double the $69 hourly rate for weekend work so I passed. I went to the yellow pages next and ran across Bodine-Scott and recalled the company who I have had a positive opinion of in the distant past. A tech named Tristan called back immediately and arranged an appointment in an hour. He arrived on time. I could not be more pleased with the service that Tristan provided to us. This A/C unit is installed in a tight space and getting underneath to examine it isn't easy. Water was dripping from above so the obvious suspect was a plastic pan that is installed underneath the coil. A leak in that pan is a labor intensive fix and expensive. But Tristan didn't try to sell us that job. Instead, he continued to evaluate the unit hoping it might be something simpler and quickly discovered the pump wasn't working. Rather than simply replace it he worked awhile to see if it could be cleaned and restored to good use. Taking it apart he discovered it was full of a slimy bacteria and Tristan took it outside and cleaned it thoroughly. Then it was tested and found to be working fine. That saved us $300. He also used a high pressure air hose to blow out the scum that had accumulated in the exit line, as well. The unit seemed to be okay at this point and Tristan noted that the insulation was so wet that it might drip for awhile but rather than close up and go Tristan continued to watch the unit operating for several minutes and said he something's still not right with the pan drainage. So he began working on the side of the unit, removing several pieces of the cabinet to get a better look. He discovered what he called a and ldquo;weep holeand rdquo; in the side of the coil pan and he suspected the water leaking from above had come from there. He then discovered an extra exit drain that had not been capped off as it should have been and capping it together with the restoration of the pump solved the problem of the pan overflow. I am writing this some twelve hours later and the unit is performing beautifully! As soon as he left I called the company and expressed my appreciation and I feel this brief report is the very least I can do for the quality of work that was done for us by Bodine-Scott and the price that was actually LESS than what I expected to pay. I give Tristan and Bodine-Scott Air Conditioning Co. my highest recommendation. WELL DONE! James O - - - - -, Peerman Place, Corpus Christi, TX,

It was very good, I need to call him again. I've used them for 10 years.