BINSWANGER GLASS CO

I was going to get my windshield replaced by Safelite but they had long waits and high prices $130 Higher than what I paid with Binswanger who came to my home for install. My appointment was for 2:30pm but they showed up early at 11:00am which was ok for me.

I dropped my car off; everything seemed fine. I got a call from the lady at the front desk about 4 hours later asking if my car had a rain sensor. I had owned the vehicle for all of 3 weeks and I couldn't remember if I had seen it or not on the mirror. She said they would just give me the windshield without the rain sensor (which was cheaper anyway - all still seemed well). I come to pick up the car later in the day and the rear-view mirror is halfway down the windshield -- right in your field of view! I couldn't see anything! It was dangerous to drive it around like that so I turned around and asked why the mirror was so low. She informed me that I had chosen to go without the rain sensor (turned out, the vehicle had one to begin with) so that's where the mirror has to go if the rain sensor is removed. I told her I didn't know that's what would happen and the mechanic (apparently a "veteran" of the auto glass business) didn't either. They told me I would have to buy a whole new windshield... I want to make two points here: 1). This is an AUTO GLASS company. It specializes in AUTO GLASS. I am NOT and auto glass specialist. It's OK if I didn't know where the rear-view mirror is going to be placed if a rain sensor is removed. It is NOT OK if the AUTO GLASS SPECIALIST (of 20 years, by the way) didn't know. He should have some sort of idea - I feel like the rain sensor issue is probably a pretty common one. The mechanic literally fitted the windshield, took a look at the work done and said "looks good, done with this job". Any moron can look at that vehicle and tell something was wrong; it was undrivable. 2). This whole thing would have been perfectly forgivable if I had AT LEAST gotten a phone call: "Hi there, we finished the job on your car but it turns out, without the rain sensor, the mirror is very low. What would you like to do?". But, no, no phone call, no communication, nothing. They were appalled I wouldn't drive the car. I had to go over their heads and file a complaint with their corporate head to get the windshield redone properly. I would NOT recommend this auto glass repair shop. And to add, if I could shut this place down I would in a heartbeat.