Description of Work: They installed a wireless security system, which included coverage for three doors, 19 windows, a couple of motion sensors, a couple of glass break sensors, an entry keypad, and two keychain fobs. We have cats, and we've had issues with other security companies acting as though cats make a security system impossible because of their vertical abilities, which is absurd. ASG just made sure to install items that would work for us. We had some issues with one of their motion sensors, and they came back out twice to replace it for us, and never charged us or had any problems with it. Vicki is the CC agent, and she's friendly and helpful. We've set off the alarm several times while getting used to it, and the responders that call are also always nice and professional. Our monthly service is $50, which I think is reasonable, and includes a phone app which allows us to arm and disarm remotely. All in all, I would use them again in a minute.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,200
Patrick S.
06/2014
5.0
home security systems
 + -1 more
unknown
Description of Work: Provided home security for my house. Overall, very satisfied with the product. They would receive an A on everything but the app was not as responsive as some of the others on the marketplace. Techs did an outstanding job ensuring a proper install the first time, and whenever I accidentally triggered the alarm, they were always quick to follow up with me.
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$38
David V.
04/2014
5.0
home security systems
 + -1 more
I was interested in setting up an alarm system in the home because of frequent travels. Through my research online and on Angies list, I settled on three companies to try. One company, Smith, doesn't work this area but said they'd refer me to a partner company. ADC had some good information and I liked the digital panel but they seemed a pricey and the sales rep seemed a bit pushy. So I contacted ASG Security. Vicki called me back that same day and we scheduled a visit at my home after work. She went over all aspects, answered all my questions and addressed all my concerns. She was quite pleasant and I didn't feel like I was being pushed into something I didn't need. She told me to get back with her when I decided which I did, the next day. The tech arrived a week later a bit late, but he was nice enough to call and let me know he was running late which I very much appreciated. The install took about an hour or so including software updates and programing. He told me what all he was doing, politely answered my questions, and walked me through the process of alarming, disarming, etc. Very professional. The alarm panel is digital, easy to setup and use, and there's even a phone app I can use all at a lower cost than ADC. I haven't really had a problem yet although I did run into a minor billing issue when I got a new debit card but i called Vicki and she gave me the right number to call and that was that! All of my support and billing info is handled out of the McAllen office but I guess Vicki handles this area. I defintaly recommend asking for Vicki!
Description of Work: Installed a monitored alarm panel to my existing alarm system in my home.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Steven W.
06/2012
4.0
home security systems
 + -1 more
Took 8 hrs mostly due to Programing of Sensors, which required installer to call in and report serial numbers of devices, function and instant or delay settings.
Description of Work: Purchased Wireless Alarm System. Wireless Alarm with Fire Detection and Video recording. Price included a year of service. Upgrades include two remotes, 7 Fire Sensors.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Home Security Systems,
Home Automation
FAQ
ASG SECURITY is currently rated 4.8 overall out of 5.
Sunday: Closed
Monday: 9:00 AM - 5:00 PM
Tuesday: 9:00 AM - 5:00 PM
Wednesday: 9:00 AM - 5:00 PM
Thursday: 9:00 AM - 5:00 PM
Friday: 9:00 AM - 5:00 PM
Saturday: Closed
ASG SECURITY accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
Yes, ASG SECURITY offers free project estimates.
No, ASG SECURITY does not offer eco-friendly accreditations.
No, ASG SECURITY does not offer a senior discount.
Yes, ASG SECURITY offers emergency services.
Yes, ASG SECURITY offers warranties.
ASG SECURITY offers the following services: Home security systems, home automation, business security systems, access control, video surveillance, burglar alarm systems, fire alarm systems