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ARTISAN POOLS & OUTDOOR LIVING

4.2(
11
)

Pool and Spa Service

About us

Owner operated. Twelve employees. No subs. Service call charges. Costs determined by job. Hourly rates available. Here at Artisan Pools & Outdoor Living we strive to be your complete backyard store! We are South Texas' only swimming pool contractor that does it all! From new construction to small repairs, there is not a job we can't handle.

Business highlights

42 years of trusted experience
Emergency Services Offered

Services we offer

Swimming Pools (Inground Gunite Construction), Stamped/Stained Concrete, Hot Tubs, Outdoor Kitchens, Firepits/Fireplaces, Gazebos, Weekly Cleaning Services, Remodels/Replasters/Repairs, Warranty Repairs, Chemicals, Parts/Supplies and More...

Services we don't offer

Ask for details

Amenities

Warranties
Yes
Emergency Services
Yes

Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Reviews

4.211 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
73%
4
0%
3
0%
2
9%
1
18%
Rating CategoryRating out of 5
quality
4.1
value
4.2
professionalism
4.2
responsiveness
4.0
punctuality
3.8
Write a review
Showing 1-11 of 11 reviews
David H.
02/2020
1.0
pool cleaners
  + -1 more
Contractor never called
Description of Work: Install pool heat pump
Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Julie S.
06/2017
5.0
pool cleaners
  + -1 more
Always professional, and willing to answer any pool related questions.
Description of Work: We have used them repeatedly to answer pool related questions and buy supplies. They offer excellent advice. If we had done a concrete pool, we would have hired them for sure!!
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
Yes, I recommend this pro
Michael O.
04/2015
5.0
pool cleaners
  + -1 more
unknown
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
Yes, I recommend this pro
Robert J.
03/2015
5.0
pool cleaners
  + -1 more
unknown
Description of Work: They replaced a small pump that pushes my pool cleaner. Very professional and gave me options after removing the old pump. I have had them out numerous times for other issues and I trust their experience.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Patrick B.
07/2014
5.0
pool cleaners
  + -1 more
Took out old Morgan hot tug and installed new 345 Jacuzzi tub.
Description of Work: Install new Jacuzzi hot tub. Awesome job.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$8,500
Allen W.
06/2014
5.0
pool cleaners
  + -1 more
unknown
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Lori B.
04/2013
5.0
pool cleaners
  + -1 more
He was very informative and very honest with me. They answered all my questions.
Description of Work: I bought a spa from Artisan Pools And Outdoor Living.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$8,000
Felicia D.
04/2013
5.0
pool cleaners
  + -1 more
unknown
Description of Work: I now use Artisan for pool service. They do a great job and always show up and leave a note with the amounts of chemicals they added, and the pool chemical information. Also I have only used them for three weeks and my pool looks so much better. Was previously using another company that did a terrible job. Very glad to have them and I'm happy to recommend them.
Rating CategoryRating out of 5
Yes, I recommend this pro
Brian W.
03/2013
1.0
pool cleaners
  + -1 more
The experience was horrible. They only time the owner came out was when he wanted to pick up a draw. There was no coordination with the subs and the pool leaked like a sieve. They never came back and I had to pay another contractor to come in out of Boston to re-plaster it. I spent a fortune re-doing the entire thing. I would never recommend him, ever again. I did not quote this job because I had used him once before for some plaster work and it worked fine. So, I did not get a quote for the new pool because I figured he was pretty straightforward last time.
Description of Work: I used Artisan Pools & Outdoor Living to put in a new swimming pool.
Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Response from ARTISAN POOLS & OUTDOOR LIVING
The pool was finished in Oct. of 2008 not July of 2009. I, the owner, was at the job numerous times due to the excessive amount of changes to the original contract that the owner made. [member name removed] was always reading on the internet about how to build a swimming pool and making changes he thought were necessary. As he stated he had someone from Boston to come down here, pools are built differently in the north than in the South. He made me change the way the catch basin for the negative edge was built late one day while we were pouring the pool the next day, because he didn't want the side walls to be extended all the way out to the edge of the catch basin. This is there to block the wind we have in South Texas, so he was losing water thru the wind blowing water off the negative edge wall. This job had a contract he signed (we have copies) and he paid draws as we completed the work per the signed contract. We would never do a job with just a quote as the owner states. We came out several times after the job was completed. In one instance he wanted a new motor installed on the new pump because he said it was to loud, it wasn't any louder than any other pump but we installed a new one at our cost to try and appease him. About a year later he wanted a new light installed (it stilled worked and we changed it anyway) and then he refused to pay for it. At this time we let him know that until he paid his balance we would no longer service his pool. As for the leaks, we came out off & on for over a year and I hired a professional leak detection person who went out and fixed one and could not find any more leaks. This took place over 4 years ago and since this time we have sustained a major drought with Lake Corpus Christi being at 65% capacity when the pool was built coming all the way to the edge of the owners property (hence the negative edge pool). Now the lake is at 16% with lake water not even in sight of the owner's property. This has caused the ground to move all over south Texas, not just the lake, and caused many plumbing and swimming pool leaks in the industry that are out of our control. This owner has never one time tried to contact us after he refused to pay the bill for the replacement of the light mentioned above.
Sue B.
04/2012
2.0
pool cleaners
  + -1 more
I am not happy with them. They told us to fill the pool with water as soon as they left. They guys were here. The owner of the company never came out and inspected any of the work. When the pool started filling with water, all the bars in the bottom of the pool started shoving through. At our request he said he would come back to fix it. I sent him two certified letters and he sent me a certified letter back about eight weeks ago saying that he would get to it on his time. So now it has been 18 months and it is a safety issue. The bars are still there and we can get in. But we are concerned that anybody getting hurt and it can't be cleaned with automatic cleaners and stuff like that. We paid $12000 for the pool and we wanted it installed correctly and it has not been. He really gouged us.
Description of Work: Artisan Pools & Outdoor Living did the installation on our huge above the ground pool.
Rating CategoryRating out of 5
quality
1.0
value
2.0
professionalism
2.0
responsiveness
1.0
punctuality
1.0
$5,000
Response from ARTISAN POOLS & OUTDOOR LIVING
We did not sell this pool. It was an internet purchase and we stated several times to the homeowner that we do not do above ground pool work. After repeated calls asking us to install the above ground pool we reluctantly agreed because no other pool company in the area was willing to both install an above ground pool purchased from the internet or make the long drive to Bishop. The owner of Artisan Pools made several trips to the job site along with our employees removing an existing above ground pool and stated several times in the contract and in person that do to the nature of the install into an existing deck/pool area, we at Artisan Pools could not guarantee how settling of the new above ground pool would occur. We then made additional trips that were not in the contract and not charged to homeowner to correct some of these settling issues. The pool was in good condition when we left it. The amount charged was $4500 and not $5000 as stated above. After recieving a certified letter out of the blue with no contact from the owner, we made 4 different attempts to set up an appointment to come look at the pool. Each time we were told by the owner that they could not make the appointment. We have lived up to an exceeded every aspect of our contract. This homeowner is exactly why we do not provide any service to above ground pools or internet purchases.
Markus J B.
06/2011
5.0
pool cleaners
  + -1 more
When I first contacted this company, I left a message and was surprised how promptly ( within 30 min) it was returned. An appointment was scheduled at MY earliest convenance. When Bruce came over, he diagnosed the problem and offered ideas and solutions of how to resolve them. (Actually, saving me money by simplifying my system) He answered all my questions and treated me with the utmost respect and curtesy. Within 2 days, the worker came to my house and completed the work. I am very happy with the job they did. In the past I've been very frustrated with other companies that seem to over schedule work that is continuously postponed and then done rushed and poorly. From now on I will only use Artisan Pool and Outdoor Living. They are truly a pleasure to do business with!
Description of Work: I had two Pool filters that were over 20 years old and out of production for a 20,000 gal. pool/hot tub. replaced by one larger filter. And some plumbing redone to maximize the waterfall effect of my hot tub area.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,300

    Contact information

    2401 Cimarron Blvd Ste 106, Corpus Christi, TX 78414

    http://www.artisanpoolsandoutdoorliving.com

    Service hours

    Sunday:
    Closed
    Monday:
    9:00 AM - 6:00 PM
    Tuesday:
    9:00 AM - 6:00 PM
    Wednesday:
    9:00 AM - 6:00 PM
    Thursday:
    9:00 AM - 6:00 PM
    Friday:
    9:00 AM - 6:00 PM
    Saturday:
    10:00 AM - 5:00 PM

    Licensing

    Bonded
    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    Pool and Spa Service

    FAQ

    ARTISAN POOLS & OUTDOOR LIVING is currently rated 4.2 overall out of 5.

    Sunday: Closed

    Monday: 9:00 AM - 6:00 PM

    Tuesday: 9:00 AM - 6:00 PM

    Wednesday: 9:00 AM - 6:00 PM

    Thursday: 9:00 AM - 6:00 PM

    Friday: 9:00 AM - 6:00 PM

    Saturday: 10:00 AM - 5:00 PM

    ARTISAN POOLS & OUTDOOR LIVING accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
    No, ARTISAN POOLS & OUTDOOR LIVING does not offer free project estimates.
    No, ARTISAN POOLS & OUTDOOR LIVING does not offer eco-friendly accreditations.
    No, ARTISAN POOLS & OUTDOOR LIVING does not offer a senior discount.
    Yes, ARTISAN POOLS & OUTDOOR LIVING offers emergency services.
    Yes, ARTISAN POOLS & OUTDOOR LIVING offers warranties.
    ARTISAN POOLS & OUTDOOR LIVING offers the following services: Swimming Pools (Inground Gunite Construction), Stamped/Stained Concrete, Hot Tubs, Outdoor Kitchens, Firepits/Fireplaces, Gazebos, Weekly Cleaning Services, Remodels/Replasters/Repairs, Warranty Repairs, Chemicals, Parts/Supplies and More...
    Ask for details

    Contact information

    2401 Cimarron Blvd Ste 106, Corpus Christi, TX 78414

    http://www.artisanpoolsandoutdoorliving.com

    Service hours

    Sunday:
    Closed
    Monday:
    9:00 AM - 6:00 PM
    Tuesday:
    9:00 AM - 6:00 PM
    Wednesday:
    9:00 AM - 6:00 PM
    Thursday:
    9:00 AM - 6:00 PM
    Friday:
    9:00 AM - 6:00 PM
    Saturday:
    10:00 AM - 5:00 PM