Very professional and courteous. Even when not going through with repair they stay professional with great customer service explaining everything.
Description of Work: I needed a bottom panel on my computer replaced but didn’t go through with it. Still paid the $50 service fee
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$50
Jack C.
08/2016
5.0
computer repair, computer sales
 + 0 more
Excellent. They analyzed the drive found that it was 13 years old, not Windows 10 compatible and had faulty power supply. They clearly explained what I needed, transferred the data to a new external hard drive with compatible software and power source. I expected a four day turn around, got everything done and back in two days.
Description of Work: Needed to figure out why my external hard drive was not working properly
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$250
alice W.
10/2014
5.0
computer repair
 + -1 more
After buying 2 new HP computers that have been far below the quality that I have been used to getting from HP, this computer has been so far above what i got from them. They built it according to what i told them i needed for my production of slide shows as a side business. This computer is fast, quiet and very efficient. The service and friendliness I received from Darrell, owner of the business, and Blake, the one that built the computer were superior. I highly recommend them for computer service, anytime.
Description of Work: I had them build me a computer
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,300
Barbara H.
05/2014
4.0
computer repair
 + -1 more
unknown
Description of Work: My IPad was damaged and was not working properly. I took my IPad to Ace Computer Service and was told that it was unrepairable. They did not charge me for this information.
Rating Category
Rating out of 5
Yes, I recommend this pro
Edward C.
03/2013
5.0
computer repair
 + -1 more
MacBook Pro wouldn't boot. Diagnosis showed hard disk failure. A new disk was quickly installed . All applications and data were copied from Apple Tim4 machine.We found their Mac specialist to be highly qualified, patient in explaining tgechnical details,andf friendly. Can't speak for the PC service, but strongly recommend Ace for anyone who has problems with an Apple MacIntosh
Description of Work: Apple MacBook hard disk replaced.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$400
Marsha D.
01/2012
2.0
computer repair
 + -1 more
.
Description of Work: Our '07 Dell desktop computer was running really slow. After I called Ace, they could take it in their shop four days later. Although where we lived previously, we always had techs come to our house, had great service and the charges were very reasonable, Ace said they needed it for several days. I dropped it off and was called two days later and told it just needed more RAM which made sense. After paying $165, it runs just as slow as before and many of our defaults settings were changed or are gone. I called Ace back for help a couple times pertaining to the work they performed, talked to two different people and got no further help.
Rating Category
Rating out of 5
quality
2.0
value
3.0
professionalism
3.0
responsiveness
2.0
punctuality
3.0
$165
Response from Ace Computer Service
We serviced this laptop in May of 2011, which is about 6 months prior to this review. The Laptop was checked in for being slow. The first thing that was observed during the inspection/diagnostic phase was that the CPU fan was completely clogged with dust/dirt which would have caused the system to overheat and run slow or lock up. We thoroughly cleaned the CPU fan and reinstalled it. Then, we performed a tune up and upgraded the ram memory from 512mb to 1.5gb with the customer's approval. As a part of the tune up process we remove temp files, repair registry errors, remove unwanted toolbars, simple spyware programs, and old expired anti-virus programs. We then go back and reinstall anti-virus software, windows critical updates, update Quicktime, Java, Flash, and Adobe Reader. Lastly we make adjustments to Windows settings and test for both proper Windows and browser functionality. Cleaning the CPU Fan, tripling the amount of Ram, and performing a tune-up seemed to make a big difference back in May of 2011. It is possible that in the last 7 months something else has caused the laptop to slow down again. If there is ever any problem with service that we have performed we simply ask that you bring the computer back to our shop so we can take another look at it. Maybe there was something that was overlooked, or sometimes we find that problems are being caused by a device connected to a computer like a printer or a webcam that is at your house. In that case, an on-site visit may be necessary. Since the computer was never brought back to us or a follow up appointment scheduled, there is no way to know if we missed anything or if the computer just needs servicing again. This appeared to be a "textbook" tune-up with ram upgrade and I am sorry you were not satisfied with our work. We do offer a 1 year warranty and it is possible that something may be wrong with the RAM we sold you. If you bring it back to our repair shop, I would be happy to run the diagnostics.
Ann J.
10/2011
5.0
computer repair, computer sales
 + 0 more
unknown
Description of Work: Friendly, knowledgeable staff, and prompt service. Patient with technophobes. Quality work, whether with repairs, or building you a new system! I have used them sevetal times in the past many years, and will continue to use them in the future. This is personal service at it's best!
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Service Categories
Computer Repair,
Computer Sales
FAQ
Ace Computer Service is currently rated 4.5 overall out of 5.
Sunday: Closed
Monday: 9:00 AM - 6:00 PM
Tuesday: 9:00 AM - 6:00 PM
Wednesday: 9:00 AM - 6:00 PM
Thursday: 9:00 AM - 6:00 PM
Friday: 9:00 AM - 6:00 PM
Saturday: 12:00 PM - 4:00 PM
Ace Computer Service accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, Ace Computer Service does not offer free project estimates.
No, Ace Computer Service does not offer eco-friendly accreditations.
No, Ace Computer Service does not offer a senior discount.
Yes, Ace Computer Service offers emergency services.
Yes, Ace Computer Service offers warranties.
Ace Computer Service offers the following services: Computer Repair, Virus Removal, Data Recovery, Sales, Installation, Upgrades, Troubleshooting, Networking, Apple/Mac, IPad/IPhone Repair, On-site or In-Shop