ABC Irrigation, Inc.

Responded to my message within a day. Couldn't get me on their schedule for about a week, which in the middle of summer with the irrigation system not working and set correctly was not desirable, but was doable. A week later, on the date of the appointment, they called to tell me they were sorry, but their men were having difficulty with the heat and would not be able to make it that day. Earliest their "next opening" was 6 more days out. I asked why I was being put into the next open slot in their que (i.e. to the back of the line again) instead of them shifting all their appointments to the right and getting me in the next day. She said they just couldn't do it. Seemed like other jobs and clients were more important than me. Not happy with that, but not wanting to spend time searching for another irrigation company, I said OK, we could change the appointment, as long as I could get everything on the list taken care of. When I got to the part about doing the zone run time calculation, which would involve measuring each zone length and width, counting the number of heads in each zone and noting their flow rate, in order to calculate the proper amount of water to put down and therefore the length of time to run each zone, I was told "Oh we don't measure areas, we just set the controller. Maybe we can measure the zones, but not till winter". I can get my lawn guy to schwag the amount of time to set the irrigation system. But water is expensive in Corpus, and I wanted an irrigation company to do the calculation of exactly how much water (and therefore time to run the zone) I needed. If a professional irrigation company can't do that, then who the he*l am I supposed to ask? Can't measure the length and width of my zones until winter? Going to cancel on me after waiting for a week, then move me to the right 6 days instead of working me in the next day or two? I don't think so.

It took a couple of weeks to get a service appointment since they were so busy but it was well worth the wait. Service was excellent and the tech was so thorough. He found one head was cracked and leaking underground. Adjustments were made and he also gave us some design adjustments that can be done to better serve our system and plant layout moving forward.

I rarely write comments on companies that provide services to us. However, ABC irrigation was off the charts in performance. They were just super nice and super courteous folks. We looked forward each day to interacting with them. They were patient with us, explaining everything often more than once. If I wanted something they complied. The area that surprised us the most was their clean up. They all (4 people) spent about two hours cleaning up. This is a top notch firm that we would recommend to everyone.

unknown

Great! It looks perfect. They showed up reasonably on time and I was very pleased.

ABC Irrigation Inc. didn't finish the job. They didn't understand what they were doing. They tried to milk their hourly rate. It took way too long to do what they were supposed to do.