Better Built Companies, LLC.

It was a miserable experience. I needed a portion of my front porch rebricked. They sent me a temporary employee to my home that promised me the moon. When the repair cracked and separated from the body of the porch they blamed me for not compacting the ground underneath their repair. Should have been their job to do that. When I complained, they threatened to sue me instead of fixing it. Would not recommend them to anyone.

Better Built does exceptional work, very punctual and great follow up. Would highly recommend Robert and his team for any remodeling you may need...

This company was not able to finish the job, because of issue with our insurance company and the lack of response from them returning phone calls. During the process, they lost their roofing crew. Finally have several attempts we gave up and had to use another contractor, which was able to come in and get the roof job repaired with a week of us signing a contract with them. Per emails, texts, and phone discussions, I worked with the, owner of Better Built and Todd regarding hail damage to our home, which occurred in March 2016. Todd came out to our residence on Monday, April 11, 2016, to access the damages. An agreement was signed to allow Better Built to discuss our claim on our behalf with our insurance company to repair the necessary damages. Todd was giving a check in the amount of $4,000 on May 11, 2016, to start repairs on the house. After several months of phone calls and text messages (usually that went unanswered with no response) to Todd, I began to have concerns that the work would not be completed. When Todd finally responded to us we were reassured that Better Built would be completing the repairs that several homes were being repaired and would get to us as soon as possible. Finally, the hardy plank was installed, the gutters were removed and the painting was completed. Another check was given to Todd for Better Built to begin working on the rest of the repairs, especially the roof, in the amount of $3,811 on July 29, 2016. Once again, after many unreturned, unanswered phone calls and texts messages, I finally contacted Mr. Guice. Who seemed really sincere over the phone and in his emails that the repairs would be completed in a timely manner and professionally. He reassured me that we would not be disappointed. I would worked directly with Mr. Guice, the owner. He assured me that a contract would be put in place with costs and estimated dates of completion. As many concerns and issues that we were having with his company, Better Built, I am disappointed he never once came out to our home and accessed the damages or the work that was completed by his company. Per his request, I made several, several phone calls and sent several emails to our claims adjusters, which the agreement that was signed by us authorized his company to work with our insurance company. After several months of calling and emailing the insurance company by Mr. Guice request and being told in emails that the work would be completed, it just was not happening. I have documented emails from Mr. Guice stating, there is no reason why the roof could not be completed whether whatever is happening with the insurance company, he even stated in the email that his company could complete it by October 5, 2016, which is in writing and it never happened. I sent pictures in myself to the insurance company because the front exterior door and shutters had hail damage which was not in the claim. The insurance added them to the claim and I later found out that they paid for a standard door instead of an 8” exterior door, which his company should have caught this mistake on our behalf. After countless phone calls, texts, and emails made by myself, I sent the owner an email on November 18, 2016, notifying him that we no longer wished to work with his company, the owner of Better Built Contractors Inc. and would be seeking another General Contractor to complete the repairs and requested a refund. I had spoken with some former customers in the neighborhood that have/had similar complaints and realized I did not have the faith in his company to complete the repairs in a timely and efficient manner. He responded by email stating he would revise the original itemize invoice, which was already sent to us, and add in his costs and then send it to me by email. I requested a status update over email on December 28, 2016 at 2:28 p.m., which was over 30 days from the original email that I sent to him. I waited for a response and finally tried contacting him by phone to speak with him regarding the status on the refund. He did not answer and I left a voicemail asking him to let me know if he would be sending a refund check and he never returned the call. He stated in his last email to me that he put in a lot of time and effort with no compensation. I think I spent a lot more valuable time on the phone with Mr. Guice, Todd, and the insurance company and other contractors trying to have our home repaired then you did on our behalf as the General Contractor. I sent two certified letters to the owner and both were returned. I emailed the letter to the owner and he responded saying he would look into getting us a refund. I have never heard back from him. The documentation received from Better Built shows they received a total of $7,811 and spent a total of $3,619 in labor and materials and if we add in an additional 30% for profit, that would come to a grand total of $4,704 leaving a total refund due in the amount of $3,107. However, no refund has been received from this company. This company is listed on the BBB Website under Better Built Siding & Window, LLC which has a Revoked accreditation and it is also listed on the BBB Website under the business name of Better-Built Contractors, Inc. The last email received from this company was on April 3, 2016 at 9:19 am from Mr. Guice stating he would review the letter that I sent him and send documentation back to discuss. Robert Guice, President-Manager, Better Built Companies, LLC. I have not heard anything back since that last email. Extremely disappointed with this company.

Perfect! Will hire them again. The neighbors are raving about my "new home" and will probably get a quote from Better Built!

This is second big job using Better Built. not as good of an experience this time but a few redeeming things toward the end. Job was roof replacement for hail damage in 2016. Damage was in March/April 2016 and contract signed in August. Roof work finally started in April 2017. Todd Guice is a good guy but not as responsive as he should be and did not keep me updated on when the work was to start. I had to call routinely myself to get an update, work was being delayed stating their roof guys were in Houston and not available. I had observed a number of other houses being worked on and there usually 5-7 guys working on the roofs. Our house is the biggest in the neighborhood and my house only had usually 3 guys. When the roofers started tearing off the old roof, shingles were going everywhere and causing a lot damage to my bushes and shrubs. there was no protection placed the perimeter. I had to call several times to get them to be more careful. Initially I tried contacting Todd for this issue but ended up speaking to Penny Guice who was the bright spot in this entire episode. she is very responsive to texts and calls and was great to work with. However, I was not happy overall with the level of onsite supervision and addressing my concerns on site. As an aside, I did find damage to one of my air conditioner units as it had holes knocked out in the top from shingle damage but did not note this until after the job was completed. In addition, shingles being tossed into my driveway hit my garage door and the door had to be repainted. The quality of the roofing appears to be good but for the size of the roof, they should have sent many more roofers to complete the job in a more timely manner and likely would have prevented damage to my bushes. The best work done was a exterior door replacement which was well done. Gutters were also done and I have already reviewed them on Angie's list, quality of work was fair and many aspects were quite sloppy and I had to complain a number of times to get the work done correctly. I took some time in collating my thoughts at this job. the work done was good but getting there was loaded with frustrations.

Great quality and price. Easy to work with. I highly recommend Better Built! My neighbors saw the work and asked me about it as well as contacting Better Built. The promises made to me were kept by Better Built.

Workers and management were very professional. Great workmanship. Very helpful in visualizing the final product and helping with decision-making.

Better Built did an excellent job and their follow up and attention to detail was spot on. The single biggest deciding factor to me was that the same same gentlemen (Todd Giese) had given me a quote a few years back and not only did he sell this job but also project managed it from start to finish to follow up.

It took several weeks for them to begin (because they are in high demand), but once they began, they did a great job from start to finish!

Project was completed on time, according to plan, and with an excellent attitude!

It went well. Only comment would be we had to ask several times about scheduling the roof job. We understand and can sympathize with labor shortages. However we just needed to know where we were at on the schedule. We will not let this stop us from using them again or recommending them to others.

The project was a complete success. The Better Built crews did a wonderful job. Every person that worked on the project was very professional and really cared about the finished product they were trying to complete. I would recommend Better Built, Mr. & Mrs. Guice or any person that worked on this project in a heartbeat to anybody looking for someone to complete this type of project. Sincerely, Jim and Michelle Ciancio

AAAAA+++++, Five Stars! Penny, Todd and the construction crew did a SUPER job! They all worked very well as a team! Communications were very consistent and schedules were realistic and on track!

I was introduced to Tom and his crews by my realtor after I bought a house that needed extensive work. He has consistently provided high-quality service at a price that was lower than other bidders. I will continue to use him and highly recommend him to others. He has also consistently used high-quality, dependable workmen who are well-supervised.

After asking for a quote Josh came by on time and gave me a quote in couple of days. After all the shopping and evaluation, I decided to go with Better since the price is reasonable, Josh is not pushy and answered questions promptly, the other providers often try to upsell their products, dooming other products, unsubstantiated pricing - it's really amazing to see others exaggerations. The job is quickly scheduled and the crew is professional, cleaned up everything. The "Pablo" team pays attention to details and finished the job on time. Thanks team Better.

In 2012 I contracted with Better Built to install Hardie Board siding on the backside of my garage and a stone veneer on the front side of the garage. In late June 2015, the garage yard light motion sensor failed requiring replacement of the fixture. When I removed the old fixture, I discovered that the stone mason had covered one of the bolts which secured the fixture mounting bracket to the outlet box with a piece of stone. I contacted Robert Guice, owner, about the issue. Even though it was now three years after the original job, Robert came out to our house, cut the stone, removed some excess mortar, and installed the new light fixture. Now, that's customer service plus!

The receptionist took my name and number both times and told me someone would be calling me back to get the details of my project. No one has ever called me back.

Overall positive experience.. Todd and his team completed all work on time and as scheduled - there were no suprises. Todd was also able to recommend someone to help us replace some windows that needed repair, who did a great job for a very reasonable cost.

The Good: Robert Guice (President of Better Built) worked directly with us to negotiate the contract and design the pergola. Robert appears to have a grasp of construction techniques and the design he came up with seems sound. During negotiation he was attentive to our requests and responded adequately to email and voice mail. The Bad: I was present for much of the construction and asked questions of Robert (when he was present) and the crew foreman. I pointed out anything that didn't look right. As a result I uncovered several issues and brought them to Robert, or the crew foreman. The following items were either a concern, or didn't get corrected. 1.) Communication with Robert was good prior to contract signing and it began to suffer thereafter. It became harder to reach him by voice, and his email responses were often incomplete. Example: If I ask about three items in an email I expect a timely response, or at least acknowledgement of each issue or question. Robert's practice of answering only one question (often with a limited and incomplete response) while ignoring the other items is not acceptable. This would irritate any customer. 2.) Better Built did a poor job of selecting some of the cedar wood materials. Natural wood products come in lots of grades and run the gamut relative to quality. After determining the type and quality required the contractor should carefully select individual pieces to achieve the best result. This selection process is called ?culling?. In our project much of the cedar would be visible and have a medium stain. The selected wood should be blemish free and without noticeable defect (aka, "stain-grade") because the final finish will show any damage or other man-caused imperfections. I was there when the wood arrived at my house and watched as they unloaded. Robert identified several pieces that were splintered and sent them back to the lumbar yard. But, there were other pieces with slight damage from strapping and unfortunate blemishes (I call them mill glazing, but whatever they are they were not natural to the wood). Anyone concerned with producing a high quality product would not want these pieces. Why take them? It costs you nothing to return them. When I pointed these out to Robert he said the painters would try to brush them out with a wire brush. Why resort to that when you can return them for better quality product? So, now I have two vertical beams supporting the pergola with strap markings that the painters could not remove or hide. The Better Built crew placed these so that the damage faces the interior of the pergola where my guests can enjoy it for years to come. I also have a 20-foot main beam (12"x4") with heavy mill glazing running perpendicular to the grain and facing in the most prominent direction possible. The painters could not hide these even with repeated wire brushing and a stain much darker than we had wanted to use. It would have been so easy to face this beam towards the roof of the house where no one would see the markings. Too late now. 3.) The foreman made a handyman mistake in how he braced the house roofing under the main pergola beam. Robert himself pointed out the house roof deflection caused by the added weight of the pergola. For added safety a wood brace would be cut and placed between the underside of the roof deck and the load-bearing outer wall of the house. This is the correct way to address the sagging roof and allows any weight from the pergola beam to be transmitted through the brace to the house wall and the slab below. The construction industry refers to this as ?point-load?. After Robert left, the foreman made a potentially damaging mistake. Instead of putting the brace over the load-bearing wall he put it directly over the outer framing of the kitchen window box. This is improper and not what he was instructed to do. In this configuration the weight of the pergola could be transferred to a single 2x4 stud framing the outer edge of the kitchen window. The window box extends 10-12 inches out from the load bearing wall and its structure cannot support point-load. If enough weight is transferred to the window framing it could damage the window box, the window itself, and perhaps even the roofing due to improper support of the pergola structure. I came out to inspect progress and pointed out the mistake. The foreman however saw nothing wrong with it. At the speed they were working this was perhaps an hour from being hidden behind the Hardie Board siding. It was, in my opinion, just a matter of time before something bad would come of this. I had to insist that work stop until they spoke with Robert. The incorrect bracing was then removed and placed in the proper location. How is it that the crew foreman doesn't understand point load? Where was the supervision of the supervisor? Unfortunately that responsibility fell to me; its a good thing I was there. 4.) Another example of poor communication and supervision happened earlier when the crew was framing the pergola. The plan called for two 12?x4? beams with one end of each beam resting on my house roof. The ends of these 2 beams would be the only contact point of the pergola structure with the house structure. Robert gave detailed instructions to the crew foreman, and then left the job site. Within a few short hours the foreman was cutting the cross-beams for the pergola roof with the apparent intention of tying the house roofing directly into the pergola roofing. Out of curiosity I asked him about the approach he was taking and discovered his mistake. Good thing I was paying attention and ?supervising? the work or we might have a very different pergola today. 5.) My home has a window box that extends out and away from the house above the kitchen sink. This window box is in the middle of the project area beneath the pergola. This kitchen window was originally framed in the center of the window box for aesthetics. (I have pictures from over the years showing this window?s symmetry - If you have one of these on your house go outside and look at it.) For some reason the foreman decided to add additional 2x4 framing to one side of the box causing the window to be noticeably off center. The Hardie Board siding was already in place before we caught it. Robert insisted that I had asked for it to be done that way. Really? Why would I do that and then call it out as a mistake? I think the more likely explanation is that Robert doesn't take notes consistently; poorly explains himself; and tends to blame the customer first (put that one under "The Ugly" below). 6.) The Better Built crew added Hardie Board trim around several windows. One of the windows is a half-circle with a 24? radius. Because this window is a half-circle the upper trim needs to be rounded. The Better Built solution is to take a length of Hardie Plank; cut it into three pieces; and shape the inner and outer edges to form a radius (like a three-piece rainbow). The end result is ugly. First, the imitation wood grain pattern of the Hardie Board changes direction three times going over and around the window frame and would have flat lines where the three pieces are caulked together. Second, using three pieces is an invitation for future water seepage in that location. Caulk can fail and a solid piece of material is a far better approach. I have had issues with rot around those windows (we had just found more rot around the window directly below this one) and I intend to do everything possible to stop it from progressing. As an interim measure I asked the foreman to use a piece of marine-grade plywood that I had in the shed (known as MDO) for the trim. Unfortunately the scrap wasn't big enough to cut the arch it in one piece so we still have a seam at the top. When asked about the practice of using three pieces of material to form the radius Robert defended it as their standard practice. He had no response to the problem it creates with a shifting wood grain pattern. Perhaps he could suggest an alternate material when trimming round windows? I have since purchased a fresh sheet of MDO and fabricated a proper trim radius. In the spring I?ll tear off Better Built?s handiwork and replace it. 7.) Robert neglected to tell us that the electrician couldn't start until almost 5:00 PM each day. Why does Robert have to use a sub-contractor that can?t arrive until the sun is going down? Are we cutting costs here? I would have preferred a more expensive daytime electrician, but we never got the option. So, we had to deal with an electrician who worked some nights until 9:00 PM and needed access to the house interior to complete his work. My wife was not pleased, and neither was I. This guy didn't even bring all the equipment he needed; I had to loan him my shop light to work in the dark. The Ugly: (Robert's Final Words to me) Robert sent me a tersely-worded email on January 2nd. To directly quote Robert: ?Really <name redacted> ?! Is possible your expectations are out of line, unrealistic and unreasonable? Frankly, I think so. ? Of course, I have to disagree with Robert. I didn't set out to improve my home to meet Robert?s needs or expectations. It was always about me and my wife. Our dreams and expectations were made clear up front. Don?t like it? Can't do it? Walk away. Robert went on to say: ? Every one of my workers complained about you and they are good workers and patient.? I can?t speak to any worker complaints, but they did work hard and fast. They seemed like good people working at times under difficult conditions. With the right guidance they can continue to improve their skills. If they complained it may have been misdirected. After all, they certainly didn't have all the project details and it isn't always easy to tell the boss the real reason for their frustrations.

We only worked through the planning and permitting phases of this project. Robert was helpful and responsive in the planning phase and the project came together nicely. We were both quite excited by the prospect of a new sun porch for the hot and cold seasons. Unfortunately, nobody caught the fact that the city building code mandates a 25-foot rear-yard setback in our sub division. This setback would have cut the planned room in half diagonally and so it was not possible to get a building permit. We were disappointed and would have ended our planning right there except for the 10% down payment which we had made at contract signing. We decided to shift our plans to an alternate project, and Robert agreed to move the down payment to that contract.

I want to start off stating that I am pleased with the work that was provided and the overall outcome and why I would use this contractor again. I had provided the replacement window, which I had purchased the previous year. I had made a mistake on the width which required re-framing. A mistake on my part that they were able to work around. The first day they were able to remove the siding from the east side of the house and have the new Hardie Board siding installed. My concern was that when the old masonite siding was removed, there was no plywood sheeting installed before the Tyvec wrap was installed and the siding installed on top of that. I understand that the siding is a cement composite and installation does not require plywood sheeting. This became more of a concern later on. The painters came out one day to caulk and prep. There was no calking around the window and gable vents. Since there was no plywood sheeting and only the Tyvec I was concerned with water penetration causing issues on the interior. They caulked all of the places that had concerned me. By the end of the second day the siding on the front around the garage was complete. Other than loosing 1 halogen bulb for the security light, I was pleased with this part of the work. However, the caulking was not complete all the way down to the bottom edge of the Hardie board. There as about 6 inches of gap at the bottom and my concern again was water penetration. This was also resolved before painting. The scrolled gable trim on the front of the house was a look I wanted to maintain. I provided a new gable decoration and running trim. Since Hardie board is thin and cannot be nailed into, we had several discussions about how to attach these pieces. The final solution was a simple one and looks great. The work site was cleaned fairly well, but my complaint is with the painters. My yard is mostly sand and I have spent years building up the soil to be able to grow grass. The painters had cleaned their brushes in several places around my yard. If it wasn't for the excessive amount of rain we received this year I am fairly certain I would have dead patches. I had met with Robert, showed him the work that needed to be done, he provided me with an estimate that we had to revise a couple of times. I had made an assumption that he would be on-site supervising the work that needed to be completed. I believe that he has complete trust in this work crews, but I felt like there was some miscommunication between the work we discussed and the work the crews thought that needed to be completed. This resulted in several phone conversations and emails. While these were all addressed, it added a bit more stress then what I was expecting. As far as the overall project, I have been stopped by several neighbors who have complimented me on the house. One of the neighbors who has been in this area since the late 70s has stated that I now have the best looking house in the neighborhood. This is a testament to the overall quality of work and why I would hire this contractor again.

Work was to start AM, but no crew by mid-morning. After an inquiry, received a call explaining reason for the late start and apology, was told the crew would be there that same afternoon. Crew arrived as promised and hit the ground running, finishing demo by that evening. This crew is solid and skilled at their craft. Received several follow up calls and visits by Todd, making sure we were happy with the progress and the quality. This crew has a light footprint, landscaping was undisturbed. This crew has obviously been working together a long time and it shows. They are efficient and talented.

Required half down to order product said it could take up to 30 days. Well over 30 days passed and we hadn't heard a word from them. After contacting them they said it would be a week or two until start date. They showed up when they said they would. The crew was very nice and hard working. They hit our water line, we were with out water all night, they didn't want to call a plumber but after my husband requested one they finally sent one mid day the following day to repair. The job sup only seemed to come around when he wanted to be paid. We had to do thorough walk arounds every day to make sure we were getting what we wanted and then call and let the supervisor know it wasn't going as planned. We' re happy with the final result, but believe we could have had the same work done for cheaper with another company.

As they were replacing the roof, one of the workers pulled on our metal-framed chimney to replace the shingles and dented it. Nobody told me about it, and once I noticed it I brought it to their attention. The foreman claimed that it was an "older" chimney and had to be replaced. He falsely filed another claim with my insurance stating that it was "wind damage" rather than taking responsibility for the worker damaging it. Installed a larger chimney so the provider had to order another chimney cap, to avoid using the existing chimney cap that was still in good condition. During a storm (after the roof was finished and still without the new chimney cap) I noticed that the top left side of the roof (part of an addition covering my garage) was rippling. The provider advised me that we needed to wait until it was warmer to fix the issue or else the shingles would not stick properly due to the cold. In about two weeks after I noticed the roof ripple I received my chimney cap. It was then installed while I was not at home and was not notified that they were there. When I came home, I noticed that the cap was low on the left side and high on the right side as well as dented. I then went on the roof to investigate. That was when I noticed that there was no sort of caulking and the pre-drilled screw holes were left empty. Rather than using the proper screws, they had used regular nails which were all bent and rusted to affix the chimney cap though there was no sort of caulking or welding on the cap. I then called them to let the know about the issue and the foreman let me know that they would contact the person who the had do the chimney cap. Once again, they performed the service while I wasn't there despite me saying that I wanted to be there. When I returned home, I noticed that the cap was now on straight, but was still dented. I went to the roof again to investigate and noticed that they had used the same cap and just tried hammer it into place again rather than using the correct screws. The job was still incomplete and the cap was still not to the standards of a new chimney cap. I still have it sitting in my back yard (along with the original, undamaged chimney cap that has been on the house over 25 years) after having another provider install a new cap. The summer arrived and they came out to repair the rippling in the roof. They spent well over an hour trying to straighten the paper under the shingles. They were still seeing ripples in the paper and the plywood was now warped (due to having to wait through the winter) which they credited to my house "settling" which we said was impossible because it was just the one section. They had also re-installed our two skylights incorrectly and both were now leaking, which I discovered had caused interior damage to my popcorn ceiling. The original skylights were plastic and were cracked during the removal. Rather than having me purchase new skylights (which we would have been happy to do had I been notified) they re-installed the damaged skylights. The re-installation was done improperly, they did not use the necessary materials, instead they just hammered the broken, plastic skylights back into place and sealed with caulk. After that, I noticed that they were leaking so bad I had him come out again and he re-caulked them. Afterwards, he informed that I should have had them replaced to which I replied that I would have had they notified that the originals were damaged. They came out again to try to fix the paper on the roof a second time. We still had two main/large bumps (one facing the front fascia & the second facing the slope where the buckling was). At that point, I was still upset that the only solution they came up with was to re-do the roof altogether. At this point, I had Todd Giese (the foreman) who contacted Penny Guice and then supplied with her information so that I could email her all the issues that I was having along with corresponding.pictures. Penny the arranged her husband Robert (the owner) to come out with the main roofer to look over the roof and chimney cap. They met with me and my husband and started with the chimney cap. Robert stated that the dents/missing screws were cosmetic only and would not affect the functionality of the cap and refused to replace it. In an attempt to appease me, he took the cap off and turned it around to make the dents face a different way; re-installing it still without using the proper screws or any welding/sealing. He did remove the rusted nails and used some screws but again, not the correct ones. He then looked at the roof, he lifted it up and just stated that the damage was from shifting without giving any more explanation. I then told him that it couldn't be from shifting because it hadn't occurred until after the first rain. I let him know that I called them right after I noticed the damage and it was only on that portion of the roof. I asked him why the roofer told me it was the underlayment paper causing the rippling because it wasn't applied properly. He then became somewhat defensive and any nicety that I had received from Todd had dissipated. He told me that if he sent out his roofer to lift up the roof it would be a minimum of $2000.00 despite the work being warrantied. I then stressed to him that I had already spent a good deal of money and he stated that it wasn't actually my money being spent as the insurance was paying for it. He said that he would write me a letter within the next few days stating is conclusion of the matter. I hadn't heard from him in a few days, so I contacted his wife Penny via email and within about a day or so after that I received a letter from Robert. The letter stated that they wouldn't make any more repairs. They left everything as is. I finally had another provider (Aspen Roofing) come out (they were recommended by Home Depot who installed my siding) who discovered that the plywood was damaged due to another piece of wood that had been damaged due to hammering. When Better Built tried to fix this, they didn't make it flush, which then caused the hump that faced the front of the house. Aspen removed that brand new piece of wood and put the correct piece in place and relaid new plywood that we had purchased so that the section would now lay flat. For the hump that was facing the other side of the home, Aspen discovered that due to the constant hammering being done on the roof, one of the nails holding the plywood in place and come loose and just needed to be nailed back into place. When Aspen pulled off the skylights he noticed the damage that was caused when Better Built re-installed them. He also noticed that they didn't use the necessary paper adhesive and said that because of the damage the skylights shouldn't have been re-installed to begin with and I should have been notified when the came out for the initial estimate because there was no way those could have been removed without causing damage. Aspen replaced both skylights, redid the whole roof, and ordered/installed the correct chimney cap. I have made a request to Better Built that they cover the $1,000 that I had to pay Aspen Roofing to repair the issues that their work caused. They would not return my calls/emails and I finally let them know that I was going to leave reviews on their service to which Robert replied that I was now threatening them.

Quality of work was top notch. The home and yard was kept clean and landscaping survived without any significant damage. There as no nitpicking with extras. The project was done at the estimated price. They arrived when scheduled and completed the job in less time than estimated. The covering of a bay window was much better than expected. Complicated angles were fitted very accurately. I will use them again for future projects.