ALPINE FENCE CO INC

Alpine Fence was GREAT from the first time that I talked to Lajenia on the phone, to first visit with Patrick, the email commmunication, to the finished fence. They communicated throughout the process and were on time for the installation. I didn't want to spend a ton of money, because I was going to sell my home, so they gave me a great price and were able to finish within two days. I ended up having to get a new fence on one side because my posts were rotten. They tied it in to my existing fence in the back and it looks awesome! Best outcome is that we sold our home the first weekend!

It went exceptionally well, my family was very happy about it!

Alpine Fence, Coppell. Don?t, Don?t, Don?t. It is now 5 years since I purchased my fence from Alpine Fence, Coppell, TX., and my extended warrantee has now expired. As of this date, 7/24/2014, they have yet to contact me regarding repeated requests to come to my house to inspect the fence or even contact me to set up an appointment for work that would have been covered under the 5 year warantee. The problems include rotting board, cracked supports, the fence finish that has completely disappeared in sections, etc. When I would attempt to contact them, most of the time I would not receive a response. But on the occasion that I would, I would get this same email virtually every time ? ?I did receive this message and will be at out office within the hour. As soon as I pull the paperwork, I will contact you. What number is best to reach you this morning? Lajenia?. This was copied direct from one of the e-mails I received. I would reply with my home and cell number, and would not hear from Alpine Fence, Coppell, TX again. I have kept a record of the emails as proof of my attempts. As of today, 7/24/2014 if you look in the ?ABOUT US? section on the Alpine Fence website, you will find this claim of BBB accreditation. ?? Alpine Fence Company Inc. has been a family owned business since 1977. We are proud to be an "Accredited Member of the Dallas Better Business Bureau" ??. But if you look on the BBB site, as of this date, 7/24/2014, the BBB of Dallas and Northeast Texas says they are not accredited. I am permanently disabled. Are they ignoring me because they think they can get away with something? I don?t know. Could be they just don?t care. If this is the type of service you want, go for it. If you spend the extra money for an extended warranty and want the service to go with it, find another business to do the work.

Disaster...horrible...stressful...about every negative you can think of.

Please see review written on Huck Finn.

Did not use them,

We needed our fence replaced quickly, so we took a reasonable bid from this company and went with them over three other companies. The company came quickly, but there were problems from the start they would not fix, including gaps in retaining wall, no cleanup, and cracked boards. No engineering done, no pre-work, just ripped down and put up in a day in a half. We were not told things like the retaining wall would be unstained. The fence itself looked alright to us at the time, but we'd never bought one before so had little to go on - our last one literally fell into the alley. Then they pestered us for the money while we tried to get things fixed. They fixed the minor issues but not the major. Finally we paid under the agreement that they would fix things, and they did not. I had to do the cleanup myself and the back of our yard behind the fence was left in shambles - it has never recovered from their work to this day. A year later, fence was leaning already - worse than 10-year-old fences in our neighborhood - and stain is practically gone in many places when it was supposed to last years. We can barely open the gate to the driveway as it sticks from warped poles. Boards are split and need replacing. We called multiple times to set up appointments in 2008, and they failed to show every time. After pursuing other means to get them to do ANYTHING, we're taking them to court soon to get our money back plus expenses to purchase a new fence to replace their shoddy work. WE DO NOT RECOMMEND THEM FOR ANY WORK.

Persons did not show up when scheduled, they did not advise of no shows. Did not return phone calls from main office. Job was sloppy, supplies left all over the yard (kids live here). Wood boards with nails exposed up left on ground, steel post caps removed and not replaced, old fence not completely removed as they stated they would. Wrought iron gate paid for and never delivered, no phone calls from company as to why they abandoned job but kept the money. All persons from owner to salesperson have been deceitful all along. Front of fence was left incomplete.