Milburn Plumbing

I had to pinch myself a couple of times while the plumbers were at my house. First he flicked his cigarette in my yard. He then allowed me to explain my issues which are stated above, but didn't focus on what I was saying as he was walking around. I told him "when I wash dishes, we deal with a temporary sewer gas smell in the living room...I believe I either have a vent leak or a break beneath the foundation". He asked where my cleanouts were, I told him that they were outside the kitchen and bedroom area. Before looking behind the washing machine, he asked me to move my cat litter boxes (I put them on the kitchen counter). He then grabbed a bucket from my garage (without asking) to stand on and peer behind the washer. After doing so, he stated "you have no cleanout". I explained again where the cleanouts were located. He then climbed in the attic to inspect the vent pipes and came out to state "they aren't broken and are fine because the didn't twist and pullout"...my response "they may be cracked...is this a possibility", he stated yes, but didn't have the equipment to verify. He then moved to the kitchen sink and "sniffed" around under the sink. He stated "all I smell is cat litter", I responded "yeah, that could be because your nose is right next to one". "Sir, I don't smell sewer" he again stated. This was after I told him that it only did it when water was running on multiple occasions. He had a "I am in a hurry" attitude. He went outside to his truck to make some phone calls at which time I did what was necessary to invoke the horrible smell. I had to go get him and ask that he come witness the smell. When he did, he said "yep you have a problem" and guessed it may be from beneath the house based on human instinct. After this he said he would have to refer this to another company as he did not have the equipment to diagnose. My thought "What plumber doesn't have a camera if they assume a break in the line" and "what plumber is not able to do a leak test with a balloon in the septic line"...AND WHAT PLUMBER doesn't even have the courtesy to protect their nasty boots in my house. Still had to pay the AHS service fee for a diagnosis that I already as a home owner figured out on instinct only. Off to the next plumber appointment tomorrow. I caution the next plumber that enters my home and is clueless...my patience will = "leave my house now!" Avoid and find a professional company...not just an everyday "Joe". I am making a complaint to AHS as I feel he just showed up to pick up $75 --------------------------------------------------------------------------------------------------------------------------------------------------------------------- UPDATE: AHS referred another plumbing company and accepted a statement of what occurred. The resulting diagnosis was a grease clog/stoppage 11 feet in from the side clean-out. The next plumbing company took the time to contact AHS to request approval for funding to diagnose the situation with a camera. They didn't have their camera equipment and set-up a next day appointment to care for the situation. Within 1.5 hours, they diagnosed a stoppage, cleared it, charged an hourly rate to clean the line and where gone by hour 2.5. AHS approved the full bill of $270.00. AS OF YESTERDAY: Without prior contact from Milburn (no calls...no bill in the mail) I received a collection letter 5 Jun stating that my card was "declined" and that I owed a service fee of $75.00 plus interest of $1.18 to Milburn. This letter identified that it was sent via certified mail that arrived via first class mail. On top of this there is a separate document that is labeled "Notice of Intention to File Mechanics Lean" for the amount of $76.18. I contacted USAA (my bank) to inquire any history of credit being run on my card from this company. USAA reported that no attempts to receive payment occurred from Milburn in May 2015 and I had not had any declined purchases. USAA stated that if I did, the overdraft protection would have kicked to care for the situation and they could see the history of who ran credit. USAA offered and is providing the documentation for a court appearance if necessary. After communicating with a lawyer under free consultation, they expressed to me that this is absurd and they would gladly take the challenge if this escalated while advising me to not to pay the $1.18 as it is clearly evident with the documentation that will be received by USAA that they do not understand the law in conjunction with the correct due process of requesting payment. We figure that they probably performed one of the following errors that could have been cleared up by simply calling me: A) Either they documented the card number wrong B) failed to obtain the 3 digit code on the back of the card if required. As you can tell, I am very irritated and ready to face this one! It is the purpose, not the amount. I wish to remit payment for the service fee and will do so in person on Monday with my own receipt for them to sign after I diagnose the issue at hand with the office staff. If I can see that the error is evident from their end, they can file that $1.18 interest lean against my house and I will happily return a lawsuit for that amount plus legal fees while allowing the legal system to educate based on the quality of service provided. All simply over a staff member not being proactive and contacting the customer to resolve a credit card number...this could have been avoided! There is a difference between ?declined? and ?invalid? card number as they stated my card was ?declined? with ?!!!? after the word. Again, absolutely avoid, go with a reputable, more organized plumber. Not one that turns to NationalLienLaw.com to request payment without prior contact and proper invoicing.

He said it was just sediment in my water heater. He told me that it wasn't covered by my American Home Shield plan. He just wanted to leave. He didn't even bother to drain it. He blamed it on my water softener and then left. He was up in my attic for only a few minutes. He didn't want to bother to find the real problem. I called my other plumber, who told me that this guy lied to me. I don't appreciate being lied to, when it comes to hot water for my family. He didn't even take any tools up there; he just wanted to check me off his list. He tried to charge me $75.00 for a service charge, but I didn't pay it. I have to pay $1000 out of my pocket to fix it, when they should have covered it. Buyer beware.

They were terrible at actually making an appointment. They kept saying we will call you back, we will call you back, but they didn’t and we ended up having to call them. However, the gentleman that finally came out was exceptionally kind.

The contractor plumber James came on time asked me what issue was and within 20-30 minutes diagnosed and fixed the fault without a total water heater replacement as reccomended by another contractor. James acted as a true professional and is a credit to his profession as well as Milburn Plumbing.

When I called Milburn plumbing I asked for an estimate of the cost to install a new kitchen faucet. The receptionist quoted me the price for one hour. I asked if I could use my coupon from Angie?s List which was not expired. The receptionist said she didn?t know but would check and call me back. She did not call me back. I requested their service because my kitchen faucet was not working and their hourly rate was better than the other 2 companies I called. When the plumber came out, I asked if I could use my Angie?s List coupon and he said he needed to check, even though it was not expired. I asked how he was going to install it by himself because someone had to hold the parts from above the sink. He said that the office sent only him so I had to hold the faucet from on top. This job took 1 ½ hours but they charged me for 2 hours because they round up. I expressed my frustration due to being told it would be done within an hour. So he called the office and they decided to honor the coupon. I ended up paying about $70 more than the competitors had quoted me. Within days, one of the faucets became loose. I called Millburn and the same plumber came out by himself again and adjusted it with my assistance. Within days, it was loose again. The owner of Millburn told me that they would come out one more time but if that didn?t fix the issue then it was my faucet that was the problem (even though it was brand new). I called the manufacturer of the faucet. They sent me another faucet. I requested a different plumber and complained that the first 2 times they only sent 1 plumber, which ended up costing me more money because they charge by the hour and ended costing me more lost time (not to mention that I was not reimbursed for my assistance.) A different plumber came out with his assistant. He stated that he found that the faucet was not properly installed, which was why the faucet did not remain secured. He did not need to install the newly received faucet. The service I received from the 2nd plumber on the 3rd visit was efficient and professional. I give this company a grade of D- because they would not answer my question about the coupon in a timely manner, they sent only 1 plumber which made the job exceed the usual time estimate for installing a kitchen faucet, the plumber did a poor job, I had to be the plumber?s assistance which cost me 2 hours of my time, they cost me even more time by sending the same plumber alone the 2nd time who then ended up making the same mistake again. I don?t give Millburn an F because they did send another plumber out a 3rd time, they sent him with an assistant, they did the job correctly that time, and the faucet is still working properly at the time of this review.

unknown

IT WAS EXTREMELY COLD THAT DAY AND THEY SHOWED UP ON TIME, VERY PROFESSIONAL, TOOK CARE OF MY PROBLEM AND CLEANED UP AFTER THEY WERE DONE. I WOULD HIGHLY RECOMMEND THIS COMPANY FOR YOUR PLUMBING PROBLEMS.

They want to charge me $60 for a missed appointment. They gave me a window of showing up from 9-1. They called me at 10:20 and I asked if they could come at 11 because that is when someone would be at the house. They said that is ok. They called me back at 10:35 and said that the plumber was there. I asked if they could wait 10 minutes because I had someone right down the road and they said no. They said they could reschedule on Monday and never mentioned the missed appointment fee. They called back and told me there would be the $60 charge. They will not come back unless I pay them $60 and then they will charge me another $60 for the service charge, so if I hired them, I would have to pay $120 before they even do work. I asked for the manger/owner to call me back. The owner called me back, Jason, and he was rude about the situation. I told him I would still work with him if he waived the miss appointment fee and he said no. I told him I would report him and let the public know about his company and actions as the owner of the company and he said go ahead.

The plumber who was sent out was late for the appointment, and complained about the multiple repairs. He said that he had only scheduled time to fix the shower handle, and that it would set him back to fix the other two leaks. Plumber had difficulty figuring out how to shut off the water to the house, and overall was incompetent. He spend about an hour taking apart the shower handle, before he said that it was missing a part which he couldn't replace. He then left without putting the shower handle back together.

I called Milburn Plumbing on Saturday November 2nd since they were on Angie's List and were a local company about repairing a main line water leak at my home. I chose Milburn's because I prefer to have a local company when possible and they had an overall 'A' rating on your site. I left a message about my problem and contact information then waited on a return call. While waiting, I read some more of the reviews for Milburn's and came across one that stated a message was left and no response was ever received. There was an explanation of why this happened and corrective action was taken. I decided to call other companies after waiting about an hour and not getting any reply. I chose another company and I still (it is now Tuesday) have not gotten a return call from Milburn Plumbing. I would not recommend this company for any type of emergency plumbing jobs. Maybe if I had the problem Monday thru Friday I would have gotten better results, who knows.

We have one of those fancy hi-tech faucets that require a college degree to work on. Jason, the owner took the time to figure out its functionality and repaired. This was an American Home Shield insurance claim, so the service fee if $75.00. Jason would not take the $75, but only $60 as he said that covered his time. He also took the time to look at the possible installation of a water softener, at my request. He spent about 1/2 hour up in the attic to look for the best way to install. Our water main is counter to our garage so other plumbers have told us that the only way to install would be to dig up and run a water line under our driveway, which is 3 cars wide. This solution would be very expensive so we never followed-up. Jason said going up into the attic would resolve that issue and he would have an estimate for us in a couple of days. I aske why he thought the other plumbers did not come up with that solution and he could only guess that they did not want to work in an attic in the summer. Jason was on time and under budget and said he guaranteed his work for 60 days if we had any further issues.

He would not return my calls or emails, and have the decency to say he couldn't take the job now, he is not one bit Professional, would not refer him to anyone, and when people ask, I will tell them he is not to be trusted!

unknown

Call the guys and they called us to ahead of time to let us know they were coming. Arrived early in the morning were quick and finished in an hour. Great work.

I got a call from Jason and he made arrangements to come out at the earliest opportunity. Apprently Angies List email notification failed and I never received previous attempts to reach me. My recommendation is to use your phone number and not to rely too heavily on ANgies List email. jason gave an estimate and promise to start within a week. I'll be getting back to them today and schedule soemthing...in the meantime, we'll see how it goes.

Not well - they did show up the first day to identify the problem, collected the 60.00, stayed no more than 15 minutes and as I was cutting cabinets to gain access to the pipes below the kitchen cabinet (trying to find a second bit to the jigsaw or alternate means to access the leaking pipes) the technician left and said he did not know if they could schedule it for the next day and the owner would be in touch. I did contact Jason and he said they would be out the next day. He also mentioned he did not have the proper equipment in his truck to detect a slab leak. We had no water at all in the residence for 2+ days. Milburn did show up the next day around noon and the tech said the leak was too minor to detect with his equipment. After about 15-30 minutes he was gone again with no resolution. I did speak with the owner Jason on several occassions but it did not lead to the issue being resolved and AHS had to ultimately find another contractor. Milburn Plumbing may be proficient with other areas of plumbing per the previous reviews but sub-par in our dealings with them and the leak in our slab. The second company identified the problem as a leak in the 1/2" copper hose bib line, lines were cut behind the cabinet, capped and there are no additional leaks and we have water in the residence.

I called "A W Ready" Plumbing to do a camera test in my sewer line. He inserted the camera through the clean out and everything checked out ok, and he said that the sewer line was cast iron. Then he told me that he will have to pull the toilet and insert the camera from that end. So he pulled the toilet and there were lots of roots wrapped around the wax seal. He inserted the camera and he told me there was a breakage in the sewer line and that he would have to jack hammer the floor and replace the broken sewer line and quoted me $2,200.00 for that job. He charged me $200.00 for the camera test, but did not give me a receipt. I agreed for him to come the next day to do the work, but early the next morning I called him and I told him to cancel and that I was going to have a second opinion on that job. So, Immediately I joined Angie`s list and found Milburn Plumbing Co. here in Converse. I talked to Jason and I explained to him my situation and he quoted a price of between $1,000.00 and $1,200.00.Jason was very courteous and understanding when I talked to him. I?ve told him that I already had someone else quoted me a price of $2,200.00 to do the job, and ihe mmediately said "That guy is crazy." He set up an appointment for the plumber to come out. On Wednesday "Jeff" immediately removed the toilet and found out that the roots were coming in between the foundation and the sewer line under the toilet. He then removed the old flange and it was full of old roots under the old flange. He drilled out the old flange, reinstalled the toilet and only charged me $540.00 with a 10% discount for being an Angie`s list member. Jeff was very sincere, courteous and understood every aspect of his profession. I wish there were more companies that will put their customers ahead of their money making schemes. I will highly recommend this company to anyone that needs any kind of plumbing work, especially "Jeff" I would not ever recommend "A W Ready" Plumbing to anyone and beware, because this Plumber does subcontract work for A & J Foundation and Construction and they are a bunch of "Scammers". However Jeff and "Milburn Plumbing" saved me $1,000`s of dollars on this job. Will

I called to schedule in advance, and got an estimate, which turned out to be accurate. The plumbers were prompt and professional. I will definitely call them for any future jobs.

With my Home Warranty, it ran me $75, to have cartridges replaced in a master bathroom shower and a shower/tub upstairs. I had worked with Milburn Plumbing in the past and was once again pleased with their response time and the work that was completed. Although, they left a little debris in the upstairs bathroom, overall, it was a very professional and courteous experience.

On first contact I spoke to Jason himself, who was friendly and courteous, and our appointment was set. He called ahead, which I always appreciate. I knew I was the second call that day, and had been given the window of 9-12 for arrival., I was pleasantly surprised that they arrived at 9:15 A.M. They quickly assessed the three tasks and got right to work. During their stay, they were courteous and professional, as well as genuinely sweet to my dog! During the garbage disposal work, a very old but slight leak I had forgotten about in the nearby P-trap was noticed by the technician, and he tightened the ring causing the problem without giving it a second thought. It is this kind of thoughtfulness and competence that makes their work shine! I feel they went above and beyond what was asked, and I feel fortunate that they didnt try to charge me for the additional labor on the additional problem; they simply took care of it! I will always use this company for any plumbing needs. no one holds a candle to them in making a customer feel valued and taken care of!

My fee for the service was $75 under my Home Warranty. He was fast, efficient, and left a small amount of debris under the cabinet. He was very pleasant. Overall, a good experience.

My experience was excellent. They called ahead and arrived on time. They were very professional and personable.