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47 years of trusted experience
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4.121 Reviews
Showing 1-21 of 21 reviews
Suzie W.
10/2015
foundation repair
+ -1 moreThey were extremely messy at the work site throwing their trash and work materials everywhere even though I had a trash receptacle on site for them. Inside my house they broke a toliet seat in the master bedroom and the actual toliet in another bathroom. They did try and replace it after at least 6 weeks with the wrong color toliet. All thru the project there was a lack of coordination with the plumbers who they recommended. Also we agreed they would tape off the dining room so we would not get dust and debris on our furniture which they did not do. In the cleaning up process they put loads of dirt all over our yard instead of removing it so we had to pay someone to do their job. They also told me in the beginning that their pricing was higher because they would not come back and ask for more money but that is exactly what they did.
Description of Work: Leveled our home from 2/9/15 thru 5/11/15. Dug tunnels inside and outside our house and placed blocks underneath
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$78,000
David T.
09/2015
foundation repair
+ -1 moreNeeded foundation repair and had a good recommendation for them. Their online form lead to a game of phone tag, that should have been an email. Next available appointment for the estimate was several weeks out, but I was impressed by the professionalism and thoroughness of the estimator, John Campbell. We were not able to work out a mutual time to perform the work immediately (they rescheduled first and then my calendar and budget did not work for subsequent time.) Called them back several months later and could not get them to return my phone call. Receptionist, Rose, repeatedly promised to have my call returned by the estimator, and it never was. I spent several weeks calling them back, expressing increased levels of frustration, with no luck. Receptionist needs to have some authority to provide actual information or make appointments, rather than being a message recorder. It would have been better if they had just said they were busy. I took my business elsewhere and was very happy with the result.
Description of Work: Inspected house for foundation issues and provided initial estimate
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$4,500
Ron H.
06/2015
foundation repair
+ -1 moreEveryone was very professional and showed up on time. They were there when they said they would be there and finished the job without any delay.
Description of Work: Home foundation leveling
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Yes, I recommend this pro
$5,600
Jennifer D.
01/2014
foundation repair
+ -1 moreI'd be a food to hire this company.
Description of Work: I called Du-West in the very beginning of January to come out and provide an estimate for repairing my foundation. They scheduled an appointment for 3 weeks later, which seemed really far out to me. Meanwhile I had 3 other companies come by and provide estimates and plans to repair my foundation. The three companies were pretty close in estimates and took about an hour of my time to conduct the leveling measurements and explain their technique and pier systems. By the time Du-West came I had become very educated in the process, cost, and materials used to properly repair foundations. When the Du-West guy (usually I would say gentleman, but this case is different) arrived, he gave me the usual foundation schpeel, which I expected. But after an hour of his long, dumbed-down-because-I-am-a-female schpeel, he proceeded to tell me that it would take another 2 hours to get the measurements! I reluctantly told him to go ahead. During this time, I would often ask questions in an attempt to better understand this companies process. In one of his explanations of how soil softens when water is added, he used this reference. "It's like when you walk in dry dirt with heels on, you don't sink right, but if the soil is wet after a rain your heel sinks." Really? I am a female and I don't wear heels, so I didn't understand the wet soil reference at all. By the way none of the other companies felt the need to make their analogies "female friendly". This is where it gets good! After 3 hours, he finally sits down to discuss the number of piers, placement, and cost. He passes the worksheet over to me and begins to explain that I will need 69 piers and my total cost would be $75,000! I about lost it. Then he proceeds to try to make it better by stating that by going through the floors inside the house it would be $40,000. Needless to say, I showed him the door. Did I mention that my home is about 1700 sq ft, single floor and all of my prior estimates from other companies ranged from $10,000 - $20,000. This encounter through me into a tail spin, so I decided to call an engineer to cut through all the bull. He got a good giggle out of the Du-West estimate and proceeded to explain that the pier system they use is faulty. That within the first five years they will need to come back and make adjustments, and that they are not recommended. How dare you try to take advantage of a distressed homeowner. I highly recommend that people call an engineer prior to calling foundation companies. It may cost a little more out of pocket but they are not in the business of selling you anything you don't need, but rather providing you with the knowledge and official paperwork to approach a foundation company with the facts.
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$75,000
Ronald W.
04/2013
foundation repair
+ -1 moreON TIME AND COST WAS WHAT TYEY SAID IT WOULD BE
Description of Work: REPLACE SHOWER PAN IN MASTER BEDROOM
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Yes, I recommend this pro
Pat M.
03/2013
foundation repair
+ -1 moreThis company did exactly what they said they would do on time , at price, and conducted themselves very professionally ! Appointment at 11:00a.m. , doorbell rang at 11:00a.m. ! Mr. Curry, with du-west, explain what he will be doing , measuring , sensors, examining while I read and watch DVD he provided. He took his time to be complete in his analysis of foundation and explaining what it all involved , a little over one hour . The day schedule to start, they were one half hour early , couldn't believe it! The crew were the best , hard working ,non-stop ! Completed job on time, clean up , keep me inform of any and all questions . I I have already recommended them to friends. Without question I highly recommend them . Other foundation repair company's walk thru and threw a price out in 10 minutes, ( almost twice as high as Du-West quote), and would call back and lower their prices over the phone. Watch for the scammers out there!,,
Description of Work: Foundation repair
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Yes, I recommend this pro
$8,000
Gary G.
03/2013
foundation repair
+ -1 moreWhen they came out they did some elevation checks and after the work was completed they did not do a final elevation check and provide me with that information either.
Description of Work: They did foundation leveling on one side of the house.
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$6,000
Amy E.
03/2013
foundation repair
+ -1 moreMy advice is to get a complete written bid and to make sure you get a warranty if you are doing foundation work. Make sure the warranty is transferrable if you sell your house and go over the basics with the company. We went with this company because it is one of the more reputable foundation companies in Texas so they provide all that but I don't think it hurts to do your homework on foundation work.
Description of Work: I used Du-West Foundation Repair to completely re-do our foundation.
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Yes, I recommend this pro
Carl D.
01/2013
excavators, foundation repair
+ 0 moreWork was started and finished on time. Some surprises encountered were handled professionally with no additional costs. Liked their option of tunneling under the foundation versus breaking through the slab. Fifteen year old tile flooring would be impossible to match. Workers cleaned up at the end of each day. No unsightly messes left. Due to Texas' unpredictable soil and weather, several adjustments have been made over the last four+ years, all covered by the LIFETIME WARRANTY. If you are looking for the best bang for your buck, work done on time and done correctly, a company that backs their work and are just down to earth friendly folks, look no farther than Du West Foundation, Converse, TX.
Description of Work: Foundation repair - Leveled house.
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Yes, I recommend this pro
$16,000
Sylvia G.
01/2013
foundation repair
+ -1 moreThe representative arrived right on time, was very courteous, did a complete inside and outside inspection, and took foundation height measurements. I pointed out several areas of concern. The representative provided thorough answers to all my questions. He explained what things are typical and do not require work and what things to look for in the future, that might require work. He said that the foundation was in good shape and there was no need for repairs. There was no charge for the thorough inspection.
Description of Work: Asked Du West to inspect my home's foundation. There are several suspicious areas and some mortar missing along one brick line.
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Yes, I recommend this pro
Teresa F.
01/2013
foundation repair
+ -1 moreOur experience with DU-WEST has been a good one. Our only problem was this last time when the estimator failed after two visits over several months to schedule the leveling. When we complained to the company, they were very responsive and the work was promptly done.
Description of Work: Our entire house has been leveled by DU-WEST. Half of the house was leveled in 2006 and the rest was done in 2009. In 2009 the piles placed in 2006 were also readjusted under the warranty. In late 2011 we started seeing signs of shifting because of the drought. The affected piles were adjusted under warranty and our house is level again. The workers did a great job with minimal damage to the landscaping and good cleanup.
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Yes, I recommend this pro
$10,000
BRANDON S.
08/2012
foundation repair
+ -1 moreI called Du West based on their website saying they performed their repairs using the drilled underreamed pier method which my engineer had recommended. I requested a repair plan using drilled exterior piers around the perimeter of my house to lift a couple of inches and stabilize. They wrote up a plan using pressed piles and fully leveling the house (ie lots of interior piers), and furthermore they wrote it up using tunneling instead of drilling through the floors. Their bid was over 2x higher than anyone else who looked at this job, and furthermore it didn't use the technique I asked for. Sorry guys, not going to happen!
Description of Work: Evaluate and bid on a repair plan for the foundation of my old central austin house
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Bert S.
04/2012
foundation repair
+ -1 morenice enough on the phone but stupid $10 fuel policy
Description of Work: I just called them to schedule an evaluation on foundation issues on a home I just purchased. Right off the bat they want $10 fuel charge. I said no thanks. A company that turns away business for $10 is either stupid or too busy to really care about your business. Not a good sign.
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Robert B.
10/2011
foundation repair
+ -1 moreDu-West contacted me and though I am less than 3 miles from their San Antonio location, wanted a $10.00 trip fee for the estimate. No thanks, I am not paying for an expense that is part of their normal operating costs. None of the other foundation companies giving estimates charged any fees. I'll do my business with someone else.
Description of Work: I requested an estimate for a foundation repair on my home.
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Marc W.
05/2011
foundation repair
+ -1 moreDU-WEST T did exactly what they said they would do.
Description of Work: DU-West visited our home and probably saved us from making a very costly mistake. We were told by one company we needed complete foundation leveling. DU-WEST evaluated our home, inside and outside - and found we needed only minimal work done. THANKS DU-WEST!
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Yes, I recommend this pro
$1,200
SUSIE R.
06/2010
foundation repair
+ -1 moreThe estimate went fine. They were in and out fast, and there were no problems. They are close and seemed like they have done good work before.
Description of Work: They had given a estimation on some foundation work.
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Yes, I recommend this pro
MATEO A.
05/2010
foundation repair
+ -1 moreI suspected a foundation issue and called them on Thursday. They scheduled my for an inspection the following Wednesday. I got a call right at the scheduled time from Kelly saying that they were running a little late and that they would be there in about 10 minutes and he was there within five minutes. They were very thorough in inspecting the house and they explained what they were looking for as they went along. They concluded that my foundation was in great shape and that they would be happy to put it in perfect alignment for ~$50K (I'm always up for a little humor!).
Description of Work: The local Du-West guy and his manager from Dallas (Kelly Dennis) inspected my foundation. They walked the inside of the house checking door frames, walls, and door frames. They also took elevation measurements of the foundation.
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Yes, I recommend this pro
Peggy W.
02/2010
foundation repair
+ -1 moreThey were two people and were really good. They told me things that I could do and both seemed to be really honest. They gave me good suggestions and alternatives. I found them to be very nice people.
Description of Work: I contacted Du-West Foundation Repair to get a quote for some foundation repair.
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Yes, I recommend this pro
Jim Z.
03/2009
foundation repair
+ -1 moreVery good experience overall. Company rep who came to my home was professional and answered all my questions. Their estimate for the cost of repair was right in the ballpark with everyone else. The company's presentation was thorough and I considered it a learning experience. Work crew showed up at said time both days and took about two full days to complete. After the crew finished up and left, my clean out pipe became clogged and backed up into the house. I was concerned that a worker might have broken the clean out pipe while digging a hole for a pier. I immediately called the home office and informed them of the problem. One thing to remember, any damage to your plumbing caused by the leveling process is your problem, not theirs. Fortunately, I and a worker noticed that the pipe was leaking water out of the top before they actually leveled the house. The home office rep was exceptionally nice and verified my story with the crew and said she would send a plumber out first thing in the morning. The plumber was only able to partially unclog the pipe and couldn't tell what was causing the obstruction. Du-West then sent out a crew in the rain to dig out the hole once again as to get a better look at the problem. As it turns out, it was a tree root that had grown into the pipe and caused the blockage, not poor workmanship. After that, the expense of repair fell on me and I was more than okay with that. I thought their handling of the problem was way above what has been my experience in the past. Bravo!!
Description of Work: Installed nine piers to stabilize and level my garage. Two holes were tunneled under the house and one was cut into the driveway.
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Yes, I recommend this pro
$4,600
John M.
12/2008
foundation repair
+ -1 moreI was really satisfied with their thoroughness. They were extremely professional.
Description of Work: They gave me an estimate for foundation work.
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Yes, I recommend this pro
MILTON T.
12/2008
foundation repair
+ -1 moreDU-WEST saved me considerable expense on unnecessary repairs. If you want an honest report on the foundation of your home, contact them after you've had the others out. It is refreshing to meet an honest tradesman.
Description of Work: He evaluated the foundation of my home after I had received bids and proposals from three other companies that each recommended leveling with concrete piers to varying degrees in different areas of my home in a price range of $2,900.00 to $7,100.00. He had me view the elevation readings as he took them. It was plain to see that minor shifting due to recent dry conditions caused some minor cosmetic damage that did not require concrete piers. His recommendation was to have a soaker hose with timers and pressure regulators installed. After the soil is hydrated for a period of six to eight weeks and stable, then cosmetic repairs could be performed. He recommended a few companies not related to his own to install the soaker hose system.
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Yes, I recommend this pro
Contact information
713 S Seguin Rd, Converse, TX 78109
www.duwestfoundation.comLicensing
State Contractor License Requirements
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Service Categories
Foundation Repair,
Excavating
FAQ
Du-West Foundation Repair is currently rated 4.1 overall out of 5.
No, Du-West Foundation Repair does not offer free project estimates.
No, Du-West Foundation Repair does not offer eco-friendly accreditations.
No, Du-West Foundation Repair does not offer a senior discount.
No, Du-West Foundation Repair does not offer emergency services.
No, Du-West Foundation Repair does not offer warranties.
Du-West Foundation Repair offers the following services: Foundation repair
Contact information
713 S Seguin Rd, Converse, TX 78109
www.duwestfoundation.com